@rennym

Renny MonaghanVice President, Canada

BUSINESS IS SOCIAL

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Thank you to our sponsors

90,000 Registrants

800+Sessions

10Keynotes

350+Partners

World’s Largest Vendor Technology Event

Our Mission:Cloud Computing Driver, Catalyst and Evangelist

Mainframe

Today

Enterprise Cloud Computing

1960s

Client/Server

1980s

First Enterprise Cloud Company to Reach $3 BillionFastest Growing Top 10 Software Company

First Enterprise Cloud Company to Reach $3 Billion

$3BRevenue Forecast FY13

Fastest Growing Top 10 Software Company

Canada is Key to Salesforce’s Success

Investing Innovating Transforming

+900 Employees Social Acquisitions Leading Companies

#1 in Enterprise Cloud Computing

#1 Cloud Computing

Cloud CRM

Innovation 2011, 2012

350,000+Hours Service

1%Time Equity Product 16,000

Non-profit Organizations

$40 Million+Grants

x 10x 100x 1,000x 10,000x 100,000x

The Social Revolution

1960sMainframeComputing

1970sMini

Computing

1980sClient ServerComputing

1990sCloud

Computing

2000sMobile

Computing

2010sSocial

Revolution

x 10x 100x 1,000x 10,000x 100,000x

The Social Revolution

Sources: Comscore, Morgan Stanley, Facebook, Twitter, YouTube, LinkedIn, Wikipedia

The Social Revolution

Sources: Comscore, Morgan Stanley, Facebook, Twitter, YouTube, LinkedIn, Wikipedia

social users4.5 Billion

The Social Revolution

Social Revolution: Business is Social

Source: 2012 McKinsey Global Institute Study: “The Social Economy”

Social Revolution: Business is SocialEnterprise Adoption of Social Networking

70%Companies Adopted Social

2008 2009 2010 2011 2012

$1.3 Trillion in value can be unlocked through social technologies.“ ”

Source: 2012 McKinsey Global Institute Study: “The Social Economy”

Social Revolution: Customers Flocking to Social Channels

Source: Webtrends, “The Effects of Social Networks on the Mobile Web and Website Traf!c”; Google Social Media Analysis Study

123%growth in social customers

Jun 2010Dec 2010 Jun 2011

Dec 2011

Fortune 100 Facebook Fan Growth

Fortune 100 Web Traf!c Growth

Social Revolution: Customers Flocking to Social Channels

Source: Webtrends, “The Effects of Social Networks on the Mobile Web and Website Traf!c”; Google Social Media Analysis Study

Source: 2012 IBM Global Chief Executive Of!ce Study

Social Revolution: For CEOs, Social at the Top

Social Networking

Sales Forces

Call Centers

Websites

Traditional Approaches

Partners

Customer Connections

CEOs believe social will become one of the top two ways to engage customers, mainly at the expense of traditional approaches.

- IBM CEO Study 2012

”

“256%Growthover 3 years

Source: 2012 IBM Global Chief Executive Of!ce Study

Social Revolution: For CEOs, Social at the Top

IBM 2012 Study of 1,709 CEOs, General Managers, and Global Business Leaders

For some time, businesses have been re!ning and optimizing their networks of suppliers and partners.

But something just as revolutionary has been happening—the sudden convergence of the cloud, social and mobile spheres—connecting customers,

employees and partners in new ways...

“

”

Connect with Your Customers in a Whole New Way

Connect with Your Customers in a Whole New Way

Connected Employees

Connected Customers

Connected Products

ConnectedPartners

What About to Your Company?

Your Customers, Employees, and Partners Are Connected

Are You and Your Company Going through a Social Revolution?

General Electric Connects with Customers in a Whole New Way

Barron’s Most Respected Companies

Fortune’s Most Admired Companies

$147 Billion in Annual Revenue

301,000 Employees

General Electric is Social

GE CustomerSocialEmployees

Social Partners

Back Of!ce

GE Edge

Industrial Internet of Smart Machines

Social Appliances

Collaborative Transportation

Systems

Collaborative Engineering

Collaborative Medicine

End Consumers

Collaborative Energy Systems

Connect with Your Customers in a Whole New Way

Connected Employees

Connected Customers

Connected Products

ConnectedPartners

Your Customer

Social Revolution: The New Social Front Of!ce

Your Customer

Social Revolution: The New Social Front Of!ce

+32%Sales Productivity

+34%Customer

Satisfaction

+37%Campaign

Effectiveness

+29%Innovation

+34%Employee

Satisfaction

+31%Employee

Productivity

Your Customer

Social Revolution: Success Across Every Major Metric

Source: 2012 Third-party survey of 5,500 salesforce.com customers

Your Customer

Business is Social

Your Customer

Rossignol Makes the Transformation to Social

Leader in Winter Sports Equipment

$135M in Revenue

1,600 Employees

#1 Ski Brand on Facebook

Sales Cloud: Sales is Social

World’s #1 Sales Application

#1 in SFA Market Share (IDC)

Magic Quadrant Leader (Gartner)

Customers Have Increased Sales by 27%*

*Source: 2012 Third-party survey of 5,500 salesforce.com customers

Data.com: Data is Social

Clean Your Data in One Click

Target New Prospects

Link Your Data to Social Networks with Social Key

First Fully Mobile Sales Application

Easy to Access Your Salesforce Data

Designed for Any Device (HTML 5)

Now Generally Available for iPad

Salesforce Touch Generally Available

Partners are Social: Partner CommunitiesSell as a Team with Resellers, Distributors or any Channel Partner

Next Generation Portal: Social Community

Private, Secure Partner Collaboration

Pilot with Winter ’13

Demo

Kevin FournierRegional Vice President, Sales

Your Customer

Activision Makes Gaming Social#1 Video Game Publisher

$4.8 Billion in Sales

7,700 Employees

Call of Duty, Skylanders

Service Cloud: Service is Social

World’s #1 Service Application

Leader in Customer Service (Gartner, Forrester)

34,000 Customers

Customers Increased Customer Satisfactionby 34%*

*Source: 2012 Third-party survey of 5,500 salesforce.com customers

Service Cloud: Sunlight Search

Federated Search EngineSearch Internal Objects Such as KnowledgeSearch External Sources Such as SharepointPilot in Winter ’13

*Source: 2012 Third-party survey of 5,500 salesforce.com customers

Desk.com: Service Cloud for Small Business

Optimized for Small and Growing Teams

Simple, Social, Mobile

1000’s of Customers, All Shapes and Sizes

Your Customers are Social: Chatter Communities for ServiceSocial Front Of!ce for Customers

Single Place for Customer Support

Seamless Experience Across Channels

Pilot with Winter ’13

Demo

Winston MortonVice President, Technology

Your Customer

Rob BeggVice President, Marketing Cloud

Natasha ComptonDirector of Marketing

Commonwealth Bank Makes the Social TransformationAustralia's Largest Bank

45,000 Employees

US$38 Billion in Revenue

Top 10 Winner for Facebook’s Awardfor Best Use of Facebook

By 2017, CMOs will spend more on IT than CIOs.”“

Marketing is Social: The Biggest Shift in 60 Years

Marketing is Social: The Biggest Shift in 60 Years

#1 in Social Marketing #1 in Social Listening

World’s First Uni!ed Social Marketing Suite

Marketing Cloud: Marketing is Social

Manage Your Brand Presence Across Social Channels

Measure Activity & Engagement

Optimize & Target With Social Advertising

Demo

Your Customer

Small UK Sports Apparel Manufacturer

Competes with the Industry Giants using Social

Leverages Chatter to Connect Everyone Across the Company

Drives huge ef!cency

PlayerLayer Competes in the Big Leagues with Social

Salesforce Chatter: Collaboration is Social

Easily Collaborate Between Employees, Customers, and Partners

170,000 Active Social Networks

30% Reduction in Email*

Dell: 94,000 users; Verizon: 95,000 users

*Source: 2012 Third-party survey of 5,500 salesforce.com customers

Introducing Salesforce Chatterbox

Sync Files Across Devices

Preview/Read Documents

Secure File Sharing

Pilot with Winter ’13

Your Customer

Spotify Makes Work Social

Social, music sharing platform

3 million+ subscribers

500+ worldwide employees

Transparent, social employee culture

World’s First Social Performance Management App

Align, Motivate, and Drive Team Performance

Social, Transparent, Real-time

Work Better, Together

Work.com: Work is Social

Customer Success with Work.com

Demo

Your Customer

. animate.

. animate.

Virgin America Makes Travel More SocialBest Domestic Airline for 5 Consecutive Years in Travel and Leisure

$1 Billion Airline Launched in 2007

2,500+ Employees

Salesforce Platform: Innovation is Social

#1 Cloud Platform Market Share (IDC)

#1 Cloud Platform (Forrester)

800,000 Developers

Build and Deliver Social & Mobile Apps

CollaborationEmployee Apps

Force.com

ConsumerApps

HerokuWebsites

Site.com

Databases

Database.com

ISV Services

AppExchange

TouchChatter

IdentityCommunities

AppExchange: World’s Leading Enterprise App Marketplace1,700+ Social Enterprise Apps

Every Major Business Category

Easy-to-install by Admins & End Users

Used by 70% of Fortune 100

Introducing Salesforce IdentityIntegrated: Single Sign-On for Cloud and Mobile Apps

Trusted: Centralized Access Management and Provisioning

Social: Easily Exchange Chatter Data

Standards-based: SAML 1.1 & 2.0, OAuth, OpenID Connect, & SCIM

Introducing Salesforce.com CanvasGet Apps in Salesforce, Just Like Facebook

Now Bring Java and .NET Apps Easily into Force.com

Create a Seamless User Experience

Leverage Your Existing Developers and apps

Introducing Salesforce.com CanvasGet Apps in Salesforce, Just Like Facebook

Now Bring Java and .NET Apps Easily into Force.com

Create a Seamless User Experience

Leverage Your Existing Developers and apps

Embed Any App

Rapid Growth of Heroku Apps

Rapid Growth of Heroku Apps

2 Million

Apps

Introducing Heroku Enterprise for Java

Full Stack Java

Heroku runtime

Native Java tools

Enterprise Support

Introducing Salesforce Touch Platform

Write Once, Deploy Anywhere

HTML5, Native, Hybrid

Trusted Security and Sharing

Demo

Virgin America is Social

SocialGuest Pro!le

Social Teammates

GuestService

EmployeeRecognition

Reservations

Social & Mobile IFE Apps

CorporateSales Chat

Social Call Center

Collaboration

SocialMedia

Activate 2.0 Marketing &Loyalty

Salesforce Architecture

AppExchange Apps

ERP

Any System

Finance

Back-end SystemsAny Social Network

Social Front-End

Cloud, Social, Mobile

HerokuForce.com

Marketing

Site.com

AppExchangeService Work.comSales

Database.com

Chatter

Data.com

Iden

tity

Salesforce Platform

Communities

Connect With Your Customers in a Whole New Way

Connected Employees

Connected Customers

Connected Products

ConnectedPartners

Thank you.

Agenda:

Advanced Breakout Session Maritime Room

Beginner Breakout Session Commonwealth B

Marketing Breakout Session Atlantic Ballroom

12:30pm - 1:30pm

11:30am - 12:30pmLunch and Networking in the Partner Expo Commonwealth