cloudforce essentials dublin keynote
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Keynote presentation slides from Cloudforce Essentials Dublin, June 2012TRANSCRIPT
Today’s Sponsoring Partners
Thursday, 30 August 12
SPECIAL OFFER for Cloudforce attendees: Attend Dreamforce ’12 for just $799Register by July 6 for special savings with code MKDCLDFRCEES | www.dreamforce.com
Thursday, 30 August 12
Thursday, 30 August 12
Thursday, 30 August 12
David DempseySVP, Global Renewals
Thursday, 30 August 12
Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year ended January 31, 2012 and in our quarterly report on Form 10-Q for the most recent fiscal quarter ended April 30, 2012. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
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Thursday, 30 August 12
Identifying Today’s Attendees
Yellow Customer
Red New to Salesforce.com
Blue Partner
Green Press / Analysts
Black Salesforce.com Employees
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Today’s Sponsoring Partners
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Thursday, 30 August 12
CHRIS CIAURI, SVP EMEA
WELCOME TO THE SOCIAL ENTERPRISE@cciauri#cloudforce
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Our Mission: Cloud Computing Driver, Catalyst & Evangelist
Enterprise Cloud Computing
1960sMainframe
1980sClient/Server
Today
Thirteen Years of Customer Success
Thursday, 30 August 12
Our Mission: Cloud Computing Driver, Catalyst & Evangelist
Enterprise Cloud Computing
1960sMainframe
1980sClient/Server
Today
Thirteen Years of Customer Success
Thursday, 30 August 12
First Enterprise Cloud Company to Reach $2B Annual Revenue (FY12)
Thursday, 30 August 12
First Enterprise Cloud Company to Reach $2B Annual Revenue (FY12)
54 Billion Transactionsper Quarter
$3 BillionExpected Annual Revenue Run Rate for FY13
#1World’s Most Innovative Companies
#27World’s Best Places to Work
8,000+ Employees
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20,000+ Successful Customers Across Europe
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12 Years of Customer Success in Ireland
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1% timeequityproduct
14,000 non-profit organisations
2,000 European organisations
320,000+ hours service
$30 million+ grants
ShareTheModel.org
Thursday, 30 August 12
1% timeequityproduct
14,000 non-profit organisations
2,000 European organisations
320,000+ hours service
$30 million+ grants
ShareTheModel.org
Thursday, 30 August 12
Ten Year Computing Cycles10X more users with each cycle
Thursday, 30 August 12
Ten Year Computing Cycles10X more users with each cycle
1960’s Mainframe Computing
Data Management Apps
1970’s Mini Computing
Business Logic Apps
1980’s Client/Server Computing
Process Automation Apps
2000’s Mobile Cloud Computing
Mobile Apps
1990’s Desktop Cloud Computing
Web Apps
2010’s SocialRevolution
Social Apps
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2011: Year of Social Revolution
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Social Revolution: Social Networking Surpasses Email
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Social Revolution: Social Networking Surpasses Email
Social Users
Email Users
2007 2008 2009 2010 2011
1.9 billionsocial users
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Social Revolution: Social Eats the Web
2007
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Social Revolution: Social Eats the Web
20072008
20092010
2011
Social Network Usage
Rest of the Web Usage 8 hoursper monthon social media
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Social Revolution: Facebook is the New Corporate Homepage
Thursday, 30 August 12
Social Revolution: Facebook is the New Corporate Homepage
Jun 2010Dec 2010
Jun 2011Dec 2011
Fortune 100 Facebook Growth
Fortune 100 Web Growth 123% growth
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Social Revolution: Next Generation Devices Changing How We Access the Web
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2013E
2007 2008 2009 2010 2011 2012E
2006
1.8 billionmobile devices by 2014
2014E
Tablets
Smartphones
Laptops
Desktop
Social Revolution: Next Generation Devices Changing How We Access the Web
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Social Revolution: Products Now Connected to Social Networks
Thursday, 30 August 12
Social Revolution: Products Now Connected to Social Networks
3.5 BillionNetworked Products
1.8 BillionNetworked Computers
Total of 5.3 Billion Connected Devices2014
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But the social revolution has created a social divide.
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The Social Divide: Customers and Companies
What about your company?
Your customers and employees are social.
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How does your enterprise bridge the social divide?
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Delight Your Customers and Employees in a Whole New Way
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Delight Your Customers and Employees in a Whole New Way
SOCIAL ENTERPRISE
Social Profile
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Delight Your Customers and Employees in a Whole New Way
SOCIAL ENTERPRISE
Collaborate
Work
Extend
Employee Social
Network
Thursday, 30 August 12
Delight Your Customers and Employees in a Whole New Way
SOCIAL ENTERPRISE
Customer Social Network
Market
Sell
Service
Thursday, 30 August 12
SOCIAL ENTERPRISE
Social Profile
MarketCollaborate
Work
Extend Sell
Service
The Social Enterprise Delivered
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Thursday, 30 August 12
Carl DempseySenior Director, Sales Engineering
@carl_dempsey
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Employee Social
Network
Collaborate
Collaborate
SOCIAL ENTERPRISE
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Global leader in Air Freight
13% of total AF KLM revenue
254 destinations, 111 countries
Social Enterprise transformation: Cross-departmental, global, Social Collaboration
Collaborate
Air France KLM Cargo & Martinair Cargo Collaborate with Chatter
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Collaborate
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Chatter is the Leader in Enterprise Collaboration
Secure, private collaboration
150,000 active Chatter networks
30% reduction in customer email
2011 Apple App of the Year
Collaborate
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Collaborate
Xabier OrmazabalDirector, Product Marketing@xormazabal
Stephen GrantSenior Sales Engineer@sgrant911
DEMONSTRATION
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GERRY MURRAYPublic Sector Director, Ireland
SellCollaborate
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Extend Sell
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SOCIAL ENTERPRISE
Work
Employee Social
Network
Work
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Spotify Was Born Social
Social, music sharing platform
3 million+ subscribers
500+ worldwide employees: growing rapidly
Transparent, social employee culture
Work
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Work
Thursday, 30 August 12
Spotify Embraces Rypple to Motivate Employees
Work Better, Together
Social Performance Management
Social: Bottoms-up, not top down
Transparent: Performance, not politics
Real-time: Not once a year
Work
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SOCIAL ENTERPRISE
Extend
Employee Social
Network
Extend
Sell
Customer Social Network
Sell
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Founded in 1907 in Haute-Savoie, France
Leading ski & mountain sport equipment manufacturer
Manufacturing returned to France in 2010
Social Enterprise Transformation: #1 Ski Brand on Facebook
Rossignol Transforms into a Global Social Enterprise
Extend Sell
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Extend Sell
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Rossignol Builds a Social Front Office with Force.com
#1 Cloud Platform (IDC)
Proven with 100,000+ customers
400% productivity improvement
108% ROI
Extend
Thursday, 30 August 12
Rossignol Increases Sales Productivity with the Sales Cloud
Sell
World’s #1 Sales Application
Mobile: Access from any device
Market leader: Gartner and Forrester
33% higher productivity for customers
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Extend Sell
DEMONSTRATION
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PAUL CARROLLBusiness Development
Director
Extend
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WELCOME TO THE SOCIAL ENTERPRISE
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SOCIAL ENTERPRISE
Sell
Customer Social Network
Sell
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O2 Reaches More Customers as a Social Enterprise
Leading provider of communication services in UK and Ireland
Over 23 million customers
11,000 employees
450 retail stores
Social Enterprise transformation: Revolutionised selling with social media to reach new customers
Sell
Thursday, 30 August 12
Sell
Thursday, 30 August 12
O2 Increases Sales Productivity with the Sales Cloud
Sell
World’s #1 Sales Application
Mobile: Access from any device
Market leader: Gartner and Forrester
33% higher productivity for customers
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Customer Social Network
SOCIAL ENTERPRISE
Service
Service
Thursday, 30 August 12
Activision Connects Gamers with Social Gaming
Service
#1 video game publisher
Call of Duty, Guitar Hero, Skylanders
$4.8B in revenue
8,000 employees
Social Enterprise transformation:Single social profile24/7 social serviceSocial games
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Service
Thursday, 30 August 12
Activision Increases Customer Satisfaction in the Service Cloud
Service
Customer Service for the Social Enterprise
17,000+ customers
Market leader: Gartner and Forrester
Integrated support with social media
36% higher customer satisfaction
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MICHAEL COUGHLANHead of IT
Extend
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SOCIAL ENTERPRISE
Market
Customer Social Network
Market
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HP is Making the Transformation to a Social Enterprise
Market
World’s #1 technology company
$127B in revenue
325,000 employees
#11 on Fortune 100
Social Enterprise transformation: Social employees and social products
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Market
Thursday, 30 August 12
HP Markets at the Speed of Social
Market on all social channels
Heroku: Customer social apps
Radian6: Social monitoring
Site.com: Social websites
Market
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SOCIAL ENTERPRISE
Social Profile
MarketCollaborate
Work
Extend Sell
Service
The Social Enterprise Delivered
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Why Isn’t the Car My Friend?Why Isn’t the Car My Friend?
Connecting people, cars, dealerships, and manufacturers
in a social enterprise.
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Thursday, 30 August 12
Toyota Social Enterprise
Toyota Friend Facebook
Dealers/Distributors
Chatter for 320,000
Employees
Toyota Friend Website
1-800-4-My-Toyota
Toyota Friend Youtube
Toyota Friend on Twitter
Toyota Friend on mixi
Toyota Vehicles
Toyota Friend Mobile
Manufacturing/Finance
Social Customer Profile
Employee Social Network Customer Social Network
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ERP
Trusted, Multi-tenant Infrastructure
Database.com
Chatter
Heroku
Data.com
Force.com
Sales Service Marketing Work
Any Social Network
Social Enterprise Architecture
Finance
Any System
AppExchange Apps
Social Front-end
Back
-end
Sys
tem
s
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Social Revolution: High Return for Social Enterprises
Thursday, 30 August 12
Social Revolution: High Return for Social Enterprises
Social Enterprise Benefits
+63%Marketing
Effectiveness
+35%Customer Support
Efficiency
+48%Qualified
Leads
+24%Revenue
+50%Customer
Satisfaction
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Coming Up Next
12:15 – 13:30 Networking Lunch in the Social Enterprise Expo
13:30 – 14:30 Breakout Sessions: 1: Salesforce for SMEs: Manage customers and grow your business (4th Floor)
2: Getting the most out of the salesforce.com Foundation programme (6th Floor)
3: Customer Service for the Social Enterprise (4th Floor)
Please take a moment to complete the online feedback form which will be emailed to you today – thanks!
Thursday, 30 August 12
Open the Door to the Social Enterprise
Thursday, 30 August 12
THANK YOU#cloudforce
@cciauri@carl_dempsey@xormazabal@sgrant911
Thursday, 30 August 12
SPECIAL OFFER for Cloudforce attendees: Attend Dreamforce ’12 for just $799Register by July 6 for special savings with code MKDCLDFRCEES | www.dreamforce.com
Thursday, 30 August 12
Today’s Sponsoring Partners
Thursday, 30 August 12
Thursday, 30 August 12