cloudcon 2012 keynote address
TRANSCRIPT
San Francisco Government
Combined City and County Government Structure
Elected Mayor and 11 Supervisors
Over 800,000 residents
Annual Budget of $7.4 billion
Over 25,000 city and county staff
60 departments
“Highly decentralized and independent….”
San Francisco Drivers for Change and Adoption of IT Cloud Services
Culture Shift
• Leadership
• Public Perception
• Changing work force
• Budget Shortfalls!
IT Benefits
• Cost
• Speed to Implement
• Scalability
• Disaster Readiness!
“I want us to ask ourselves every day, how are we using technology to make a real difference in people’s lives.”– President Barack Obama
“The Australian government has issued its finalisedguide for government agencies looking to move to the cloud.”- Josh Taylor, ZDNet
“NIST Issues Cloud Computing Guidelines for Managing Security and Privacy.”- NIST Tech Beat, 2012
“EU policy-makers roll out red carpet for cloud adoption.”- The Channel, David McLeman
WCM System
Permit System
Private Cloud VM’s
Social Media
Having Less can Lead to Innovation
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Reduce staff
expense through
position
reductions
Reduce expenses
through deferred
hardware
replacement
Budget Savings Decisions Result in “Cloud First” Policy & Operations
EXAMPLES OF SAN FRANCISCO CLOUD BASED INITIATIVES
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Cloud-Based Email
City Departments are migrating to cloud-based Email system (Microsoft
Office 365). The City consolidated 7 different email systems into a single
cloud-based solution that delivers greater security and easier cross-
department collaboration.
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• 25,000 Users with 25 Gig storage each.
• Adding SharePoint, Lync, and Online Documents.
• Improved Security and Disaster Readiness.
Virtual Data Centers and Virtual Severs in SF Private Cloud
• Moved from a 20,000+ sq.ft. data center to 3,000 sq.ft. in a Co-Location facility.
• So far during the project the city has virtualized over 700 servers around the
city, has begun construction a small shared city owned data center, and is
standardizing on EMC, NetApp, UCS, Commvault, and VMware technology.
• Positive results of the project include;
• Over $3M in data center equipment cost avoidance
• Critical services in a Tier 2 data centers
• PUE at new data center is under 1.6
• 3,000,000 kilowatt hours saved
• Carbon savings equivalent to taking 600 cars off the road and planting 12,000 trees
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Cloud-Based WCM
The city replaced an old premise based
Web Content Management (WCM) system
with a cloud-based WCM system (Vision)
allowing 300+ employees (without
engineering skills) to easily and quickly
publish content on 100+ City web sites.
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Cloud Services for Video Streaming
The City also leverages cloud based solutions (Granicus and YouTube) to
serve Terabytes of video content in both live and pre-recorded format with
the goal of increasing public access to government information.
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Web Streaming & Mobile
Cloud based video streaming services have been integrated with the SFGov
mobile app to enable citizens to watch or listen video of public meetings
anytime anywhere just by using their smartphone (IOS & Android).
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“IT professionals and CIOs must understand the nexus forces of mobile and cloud, which are closely related, because many mobile apps and solutions will exploit cloud services.”- Gartner, The Future of Mobile Cloud, Sept. 2012
CIO 100 Award – 2012 Hermes Creative Award – 2012 Horizon Interactive Award – 2012 PTI Solutions Award – 2012 Sunny Transparency Award - 2012
Leverage Social Media
Social media cloud solutions are
great for engaging residents and
delivering customer service. The
City has been able to
accumulate and reach a large
audience online. Most City
agencies now have a presence
on Facebook, Twitter or both
and are consistently active
users.
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Social Media Analytics
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The City is leveraging cloud based Analytics tools (Salesforce Radian6 ) to
analyze online trends. This helps us identify valuable information such as
individual influencers and overall sentiment on specific topics of public interest.
Final Thoughts
• San Francisco has embraced and implemented cloud services in multiple key IT initiatives.
• Email, Permitting, Web Content Management, Social Media, Virtual Servers, etc.
• The City is realizing substantial benefits in terms of efficiency, disaster readiness, security and savings.
• Central IT expenses reduced by $27M
• The evolution of these technologies promises to continue to change the foundation of San Francisco’s Government.
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