cloud communications: proven implementation strategies
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YOUR BUSINESS IS UNIQUE
SO IS YOUR PATH TO A CLOUD
UC INFRASTRUCTURE.
The most effective UCaaS
solutions will empower your
company to use advanced UC
features — even if you have a
legacy infrastructure.
A hybrid delivery model
lets you keep your current
infrastructure while gradually
easing onto the cloud on your
timetable and your terms.
Consultants can help by
creating a strategic migration
strategy for your company, and
a seamless integration of UC for
your global workforce.
A managed service provider
can help you migrate your
voice systems to the cloud with
a three-step process:
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STEP 1: STRATEGIC EXECUTIONA service provider’s engineering team, in partnership with your own staff,
assesses your current setup. They will examine your current voice contracts,
number and location of office sites, threshold for change and more.
NEXT, THE SERVICE TEAM WILL DEVELOP
YOUR MIGRATION STRATEGY LEVERAGING
ANY OF OUR THREE MAIN APPROACHES:
• HYBRID SOLUTION: Have an existing
PBX and want to slowly migrate
toward a hosting solution? This path
leverages a SIP Trunking solution
while letting you migrate selected
users to UCaaS.
• INTELLIGENT SIP TRUNKING: If you’ve already invested in an on-
premises phone system, this option
lets you merge voice and data systems
using a feature-rich Session Initiation
Protocol trunking solution.
• UCaaS: Ideal if your company wants
a cloud communications solution that
eliminates maintenance costs, and
provides the flexibility to adapt and
scale to your business needs. STEP 2: CUSTOM SOLUTION
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STEP 3: SUCCESSFUL IMPLEMENTATION
Once your solution
is live, your service
provider can
help you create a
communications
migration road map,
optimizing your
solution for today and
future-proofing it for
tomorrow.
Whichever option you
choose, you should be
sure that your cloud-
based UC infrastructure
is embedded in the
fabric of a high-
performance global
network. This will
ensure high-quality
audio and video.
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A 3-STAGE APPROACH
Despite the growing popularity of
UCaaS and promise of streamlined
service, implementations can
be challenging. Each customer
environment is unique and needs
to be thoroughly understood prior
to deployment.
THAT’S WHY MASERGY HAS
CREATED A MODEL THAT USES A
3-STAGE APPROACH TO ENSURE
OPTIMUM OUTCOMES:
• STAGING • IMPLEMENTATION • ACTIVATION
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Masergy assigns a dedicated
migration engineer and
implementation manager to
each customer for the duration
of the project, not just during
the pre-sales stage of the
engagement. This unique
approach ensures successful
outcomes and customer
satisfaction. Along with this,
we share our extensive online
process documentation
with customers who can
view the progress of their
implementation in real time.
We find that most customers
who have had problems
during the staging phase
will experience problems
during implementations
and activations as well. Our
approach aims to avoid these
mishaps right from the start.
ATTENTION TO DETAIL
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While each customer
implementation is
different, Masergy
has identified 8
distinct customer
architectures that are
most commonly used.
Many characteristics are
common to all customers
and we can build off
of these 8 scenarios
and reuse templates
that we’ve identified as
best practices. While
we provide a custom
network diagram for
each implementation, we
build on predictable LAN
environment templates
that we know have been
successful in the past.
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CUSTOM ARCHITECTURES
Masergy makes decisions and design changes based on direct customer interactions. Our engineers
receive feedback directly from the customer before the design goes to the implementation manager.
Testing is the final phase of the project prior to activation and it’s something we do really well.
We assign test numbers for inbound/outbound dialing, and make sure every feature that’s
important to the customers’ business operations is working perfectly prior to activation.9
OUTCOME-DRIVEN DESIGN
Our motto, performance beyond expectations - rings true with our
Cloud Communications implementation process. Learn how UCaaS can simplify your
transition to the cloud and lower your communications total cost of ownership.
+1 (866) 588-5885
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