cloud-based phone systems (acd/ivr) and why you should check them out how in the world is the cloud...
TRANSCRIPT
Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out
Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out
How in the World is the Cloud Going to Help MeHow in the World is the Cloud Going to Help Me
Steve Pulley | 866.739.2886 | [email protected] Pulley | 866.739.2886 | [email protected]
What is PremiseWhat is Premise
What is Cloud Technology?What is Cloud Technology?
Cloud AdvantagesCloud Advantages
• Scalability
• Flexibility
• Remote Agents
• Reporting
• Redundancy
• Lower Up Front Costs
Caller
Caller
`
Agent
Remote Agent
`
`
Agent
`
Agent
Your Switch
InContact dials the Agents 10 digit DID or extension and the
switch passes the call through to the phone
`
Supervisor
Reporting and management access to real time reports is via internet access to the inContact application
To change the color of the box follow the instructions below
• On the top ribbon, go to the HOME tab
• In the SLIDES group, click the LAYOUT dropdown
• Select from the optional color box layouts
Help Your FundersHelp Your Funders
• Reporting – If you cannot report it, it is not real
• Define yourself
• Real Time & Historical
• Have an Information Specialist take a call
• Give your funders access to reports• Anywhere in the world
$
To change the color of the box follow the instructions below
• On the top ribbon, go to the HOME tab
• In the SLIDES group, click the LAYOUT dropdown
• Select from the optional color box layouts
ContractsContracts
• Competitive
• Flexible & Scalable
• Reporting
• Customer feedback tools
$
To change the color of the box follow the instructions below
• On the top ribbon, go to the HOME tab
• In the SLIDES group, click the LAYOUT dropdown
• Select from the optional color box layouts
Disaster RecoveryDisaster Recovery
• Scalability – to handle increased call volume
• Remote Agents – if you need to evacuate
• Handle volunteers
• Flexibility – new call flows & information
• Reporting – to show FEMA & Funders what you did
Serving the Community
QUESTIONS?QUESTIONS?
Routing to the CloudRouting to the Cloud
Interexchange CarrierLocal
Exchange
Carrier
?
Contact
Inbound
Toll Free Number
Local Number
Brick & Mortar Option 1: TDMBrick & Mortar Option 1: TDM
Brick & Mortar Option 2: SIPBrick & Mortar Option 2: SIP
Internet
VoIP
Brick & Mortar Option 3: Hosted PBXBrick & Mortar Option 3: Hosted PBX
Hosted PBX
Remote WorkersRemote Workers
PSTN
Internet
VoIP