client survey fall 2009
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ATR CLIENT SURVEYATR CLIENT SURVEYFall 2009
1. Quality of Candidates1. Quality of Candidates
2009
2007
Avg.Poor Below Avg. Excellent N/AGood Avg.
Score
0 1 4 23 10 2 87%
1 0 0 17 18 0 92%
1 0 8 31 8 2 85%
2008
2. Quality of Employees2. Quality of Employees
2009
2007
Poor BelowAvg. Avg. GoodExcellent N/A Avg.
Score
0 0 4 21 16 0 90%
0 0 0 16 18 2 93%
0 1 5 27 16 1 88%2008
3. Employee Reliability3. Employee Reliability
2009
2007
Poor BelowAvg. Avg. GoodExcellent N/A Avg.
Score
0 0 1 19 14 2 91%
0 0 4 20 17 0 90%
2008 0 1 4 22 20 3 90%
4. Diverse Labor Pool4. Diverse Labor Pool
2009
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 6 25 6 3 85%
0 1 2 11 21 1 93%
2008 0 1 11 21 11 6 86%
5. Response Time5. Response Time
2009
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 5 11 22 3 92%
0 1 0 6 29 0 97%
2008 0 1 3 14 28 2 89%
6. Follow-6. Follow-upup
2009
2007
Poor BelowAvg. Avg. GoodExcellent N/A Avg.
Score
0 0 2 11 24 4 94%
0 0 1 4 31 0 98%
2008 0 1 3 9 31 4 94%
7. Value vs. Pricing7. Value vs. Pricing
2009
2007
Poor BelowAvg. Avg. GoodExcellent N/A Avg.
Score
0 0 8 22 8 3 86%
0 0 1 13 20 2 94%
2008 0 1 5 20 18 4 90%
8. Accuracy of Billing8. Accuracy of Billing
2009
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 3 18 13 7 90%
0 0 0 2 24 10 99%
2008 0 0 4 19 18 7 91%
9. Staff Availability9. Staff Availability
2009
2007
PoorBelowAvg. Avg. Good Excellent N/A
Avg.Score
0 0 3 14 22 1 93%
0 0 0 3 33 0 99%
2008 0 1 3 17 26 1 90%
10. Issue 10. Issue ResolutionResolution
2009
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 3 13 21 4 93%
0 0 1 20 8 7 89%
2008 0 1 4 13 26 4 93%
11. Courtesy11. Courtesy
2009
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 0 9 31 1 97%
0 0 0 2 34 0 99%
2008 0 1 1 11 34 1 93%
12. Overall Experience12. Overall Experience
2009
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 0 15 22 4 94%
0 0 0 2 34 1 99%
2008 0 1 2 24 21 2 91%
Top Needs in a Staffing Firm?Top Needs in a Staffing Firm?2008 / 2007
Quality of Candidates 27 / 28
Quick Response 20 / 21Pricing 13 /15Customer Service 7 / 10
Reliability 2 / 4
Top Needs in a Staffing Firm?Top Needs in a Staffing Firm?2009
Quality of Candidates 18
Pricing 15Quick Response 11Reliability 6Customer Service 5