C L I E N T D I P LO M AC Y: F R O M A D V E R S A R I E S T O A L L I E S

John Eckman • @jeckman • #wcnyc

T H E C L I E N T I S NOT T H E E N E M Y

John Eckman • @jeckman • #wcnyc

John Eckman • @jeckman • #wcnyc

We the peoples of the United Nations determined

• to save succeeding generations from the scourge of war, which twice in our lifetime has brought untold sorrow to mankind, and

• to reaffirm faith in fundamental human rights, in the dignity and worth of the human person, in the equal rights of men and women and of nations large and small, and

• to establish conditions under which justice and respect for the obligations arising from treaties and other sources of international law can be maintained, and

• to promote social progress and better standards of life in larger freedom,

And for these ends

• to practice tolerance and live together in peace with one another as good neighbours, and

• to unite our strength to maintain international peace and security, and

• to ensure, by the acceptance of principles and the institution of methods, that armed force shall not be used, save in the common interest, and

• to employ international machinery for the promotion of the economic and social advancement of all peoples,

• Have resolved to combine our efforts to accomplish these aims

Accordingly, our respective Governments . . . do hereby establish an international organization to be known as the United Nations.

John Eckman • @jeckman • #wcnyc

P R O S P E C T S

• Intent counts more than technique

• Say what you mean, mean what you say

• What it is like in the beginning is (mostly) what it will be like in the future

• While things are going well, plan for how you will operate when problems occur

John Eckman • @jeckman • #wcnyc

AC T I V E C L I E N T S

• Empathy

• Active listening

• Getting beyond the ask

• Picking your battles

• Recognizing domain expertise

John Eckman • @jeckman • #wcnyc

PA R T I N G WAY S

• Some alliances just weren’t meant to last

• Peace with honor vs. Scorched earth

• Clients remember how it ended

John Eckman • @jeckman • #wcnyc

T O G E T H E R W E AC H I E V E M O R E !

John Eckman • @jeckman • #wcnyc

John Eckman • @jeckman • #wcnyc

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