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  • 1.877.559.4225 | sales@appetizeapp.com | appetize.com

    CLIENT CASE STUDY

    Coney Island Amusement Park Serves Guests More Effectively with Upgrade to Appetize POS

    Coney Island Amusement Park, in Cincinnati, Ohio, has been a tourist destination for over 130 years. With thousands of guests to serve, they knew it was time to upgrade their Point of Sale (POS) system.

    Plagued with an Outdated Solution Relying on internet connectivity, Coney Island often faced full or partial system outages. Forced to offer complimentary meals to very unhappy guests, Nick Rhein, Banquet Manager at Coney Island, decided to look for a new POS solution.

    Beyond needing a cloud-based system, Coney Island wanted more data insights. “We needed to upgrade our ‘dumb’ cash registers. We couldn’t see sales data in real-time, and we were manually tallying sales tracks and revenues. It was inefficient and time-consuming,” recalls Rhein.

    A Seamless Solution After investigating Appetize, Coney Island found it to be the perfect solution for their water park, pool food stands, merchandise shops and employee time-keeping.

    “There was no single “wow” factor. Rather, it was the entire system as compared to the ‘dumb’ registers we had before. The user interface is simple and intuitive, the backend is robust and the spread of features is impressive,” said Rhein.

    Appetize offered a solution that could be deployed in a variety of ways while also having seamless online and offline capabilities. Now, Coney Island is outfitted with standard and handheld iPad Minis that give the water park an innovative, flexible solution to quickly serve guests.

    “Now that our process is automated we are eliminating labor costs while gaining mobile accessible data insights.”

    “The best part about Appetize is the ability to view reports from anywhere. It’s great to access data in a fully-featured way right

    from my phone while working from home or on-the-go.”

    - Nick Rhein, Banquet Manager, Coney Island Amusement Park

  • 1.877.559.4225 | sales@appetizeapp.com | appetize.com

    Coney Island Amusement Park

    Appetize is a modern Point of Sale, inventory and analytics platform transforming how enterprises manage and process guest transactions. With an omni-channel approach, Appetize makes front of house transactions more intuitive through fixed, self-serve and handheld form factors, while providing robust kitchen and back office tools. Appetize is trusted by some of the largest and highest volume businesses in the world, including sports and entertainment properties, education campuses, theme parks, travel and leisure sites, and national chain brands.

    For more information, please visit appetize.com.

    Breeze Through Daily Operations With Appetize, Coney Island is experiencing faster transaction times and staff training is a breeze due to handheld devices and a menu-driven interface.

    Coney Island also saved valuable time by eliminating manual cup and bottle counting. “For a park like ours where there are then different cups associated with different beverages, it was very time consuming to count and re-count cups. With Appetize, specific cups are accounted for with every sale, and my data is reliable and accurate,” says Rhein.

    As a result of Appetize, Coney Island can now regularly run reports on the food sales to see the proportion of season pass customers versus regular customers. “On regular push-button registers that would be impossible. With Appetize, I can pull reports with the season pass holder promo code and put that against the total numbers of orders! As an added bonus, Appetize lets us customize printed receipts, and we now have our brand new park logo on all,” says Rhein.

    Increased Transaction Speed

    Increased Revenue

    Improved Operational Efficiency

    “There was no single “wow” factor. Rather, it was the entire system as compared to the ‘dumb’ registers we had before. The user interface is simple and intuitive, the backend is robust and the spread of features is impressive.”

    - Nick Rhein, Banquet Manager, Coney Island Amusement Park

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