clicksoftware case study ohio department of commerce
DESCRIPTION
Find out how the Ohio Department of Commerce enhanced Productivity by 25% with ClickSoftware's solution.TRANSCRIPT
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Case Study – Ohio Department of Commerce
Optimized Scheduling Delivers Huge Efficiencies
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Ohio Department of Commerce (ODC)• ODC Division of Industrial
Commerce (DIC) is responsible for overseeing enforcement of the Ohio building code
• More than half of DIC’s 260 employees are field inspectors
• Implemented ClickSchedule to gain control of the scheduling process
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Challenges • Provide timely review of
thousands of construction project plans per year for engineers, contractors and architects working on commercial or multiple-unit residential projects
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Challenges • Make efficient inspections of the
plumbing, electrical, mechanical and structural systems for construction projects
• Meet the requirements for ongoing, scheduled inspections on up to 3,500 elevators, escalators and boilers per month
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Finding the Right Scheduling Solution• Move away from existing phone
and paper-based scheduling to centralized scheduling
• Increase visibility into activity of individual inspectors
“This has been our biggest area of shortcoming... We were unable to
determine how well we were meeting demand, or how efficiently we were
handling the process.” Dave Williamson, Superintendent
ODC Office of Industrial Compliance
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Obvious Advantages• Efficient and economical scheduling • Better resource utilization• Customer satisfaction
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Implementation of ClickSoftware Solution• Phased implementation
of ClickSchedule over a three-to-five year period
• Integration of solution with existing database system
• Internal training, extensive on-site education
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ClickSchedule Provides• Complete view of field resources • Ability to allocate resources using set
rules that are based on the strategic priorities of the business
• Optimized scheduling, easy identification of scheduling gaps
• Ability to shuffle resources in response to increases/decreases in demand
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Impact9Proprietary and Confidential
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Resource Utilization • Improved utilization of internal
resources, based on skills, standards and proficiency
• More inspections performed per day
“We have been able to improve our daily scheduling
efficiency and resource utilization by over 25%.”
Dave Williamson, SuperintendentODC Office of Industrial Compliance
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Optimization of Scheduling• Ability to better monitor and
manage costs associated with scheduling
• Geographical grouping of inspections- reducing travel time, mileage and gas costs
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Customer Service• Improved reliability has led to
increased customer satisfaction
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