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TRANSCRIPT
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styleA Practical Application of Problem
Solving Tools in the Brewing Lab
Lauren Torres
Bell’s Brewery
MBAA Corner Brewing October 17, 2019
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style• Beer is complicated!
• Do more with less:
• People, money, time, buckets…
• Reconfiguring old systems to do new things
• New brand development
• Taking an existing system and applying it to
the idiosyncrasies of the brewery
• Something is broken
Why is problem solving important?
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Why is problem solving hard?
• Not fully understanding the problem
• Jumping to conclusions
• Not defining what success looks like
• Not measuring the impact of the changes
• Not empowering folks with skills
• Time isn’t allocated for the problem solving
process
• Summarizing is hard!
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style• Problem solving is a teachable
skill
• Practice makes permanent
• Folks will get better at this!
• Bring in new people for various
problem solving session
• Create a safe space
Problem solving is a skill
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Defining the problem
• Defining the problem is the more important step!
• Do not rush this! Defining the problem is often the
most time consuming and difficult part!
• Build a team with subject matter experts
• How does this problem fit into the big picture?
• May be as simple as “there is a crease in the cans
now after filling that didn’t used to be there”
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Measuring
• May be as simple as “there is a crease in the cans
now after filling that didn’t used to be there”
• Collect data about the current state
• Define what success looks like and how to measure
• Set deadlines
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Root Cause Analysis
• This may not be clear at first.
• Sometimes you have to try to solve the
problem, fail, and redefine what the problem
is again.
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QUALITY TOOLSONCE YOU KNOW WHAT
THE PROBLEM IS
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Problem: Can we reduce the amount
of movement for completing
analytical sample preparation?
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Spaghetti Diagram
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SOLUTION: MOVE
EQUIPMENT TO
BETTER REFLECT
PROCESS
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5 WHY’S
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styleJefferson Memorial
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styleWe need more ___________!
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style• Why don’t we have enough ATP swabs?
• We ran out yesterday
• Why did we run out yesterday?
• Because no one ordered more
• Why didn’t anymore order more?
• We didn’t know we were on the last box
• Why didn’t we know we were on the last box?
ATP swabs
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SOLUTION: KANBAN CARDS
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PROBLEM: DIFFERENT
OPERATORS ARE
GETTING DIFFERENT
ABV READINGS
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Value Stream Mapping
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style• Helps us judge importance
• Three factors
• Severity: a rating of the adverse impact of the defect – a
measure that reflects the negative consequence to the
users or developers
• Occurrence: how often the defect is encountered and/or
how long it takes to recover functionality – a measure that
reflects a different element of the impact of the defect •
• Detection: how easy it is to spot the defect is when it
occurs – a measure that reflects the risk of unmitigated
consequences if the defect is not remedied
• RPN = Severity x Occurrence x Detection
Risk Priority Number
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styleSOLUTION:
AMBIGUITIES IN
PROCESS RESULTED IN
PEOPLE DOING THINGS
DIFFERENTLY. WE
DEFINED A MORE
CONCRETE PROCEDURE.
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PROBLEM: Brewing thought sample
prep for ABV samples could be
improved using filtration rather than
centrifuging samples.
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styleASBC Stats-2
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SOLUTION: The variance between
the two methods was not significant.
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style• You need to measure to make sure things have actually improved.
• If you have implemented a new system, does the new system work?
Are people actually using it?
• When you finally solve the problem, show your work! Be proud!
Give a 5 minute talk to your company!
• Get buy in through data!
• This is empowering for the folks on the team
• Encourage others to lead sessions and begin identifying problems.
• Don’t stop there, there are always more problems to solve!
What do we do after the problem is “solved”?
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style• American Society of Quality asq.org
• 5 Why’s Jefferson Memorial
https://www.youtube.com/watch?v=BEQvq99PZwo
• Adam Savage https://www.youtube.com/watch?v=BhAt-
7i36G8
• Manufacturing in your area
Resources
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style• Bell Family
• Lab Staff
• Production Teams
• Derek Stepanski and John Mallett
• MBAA
Acknowledgments