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Cty o Cad

Dpatt o Pot Coto

Cad Apot Syst

P.O. Box 81 009

Cad, Oo 44181-0009USA

Po: 216-265-6000

Fax: 216-265-6096

clevelandairport.com

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Cad

Fo t

1929 a

rsac

to u

dop

ou cty s

T C

oato

(Cle) wat opd

wt a a

ad tow

airport in

Today, t

ts c a

Ad ts

ta x

Fo

dgta sc

fgts, t

od

ad sop

Cles

Cags

fgt, jus

2 3

inTrOD

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T cty o Cad as a c aato stoy.

Cad hopks itatoa Apot (Cle)

ad Buk lakot Apot (BKl) s as t

gatway to ou cty ad a potat cocto

to coc o ay o ou bussss.

T Cad Apot Syst cotbuts a

estimated$3.5billiontotheNortheastOhio

cooy ad suppots o ta 34,000 jobs.

Ou apots pay a ta o t cooc

at ad wat o ou Cty ad t go.

Fo 85 yas, Cle as wcod Cads

o, gtd wod ads, ad od

businsss, rsidnts and visitors aik, quaity

ad dpdab sc. Cotuay atd

as xcptoa by t Fda Aato

Adstato (FAA), Cle ss at ast

10 o passgs a 260 day fgts to

o ta 70 o-stop dstatos tougout

th word and is rankd as on o th top on-ti

pos aog p apots.

BKl s ta to copoat ta ad acts as a

apot o Cle. As a ub o t busss

ad dca dusts, BKl aks t possb o

copoat jts, cats, ad psoa jts to

ad gt t at o t cty. Ts aows

custos, supps, ad subsday opatos

ocatd tougout t Utd Stats ad

aoud t gob accss to ad o

dowtow Cad.

Today, ud t aagt o Dcto

rcky St, t Cad Apot Syst s

Gog Pacs. Ta ats suc as Cles

w AirmAll ad t C Po Pakg lot

ak fyg ad out o Cad asyad cot.

i woud k to tak poys o t Cad

Airport Syst or thir hard work and continud

ddcato to t cty o Cad ad t

ds o Cad tas.

Fak G. Jackso

mayo, Cty o Cad

4 5

BrinGinG The WOrlD TO ClevelAnD

meSSAGe FrOm The mAYOr

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Takg f

sc

t bg

ag

to

pas to

Cad

Cles

fgt ast

tas o Facb

oat

w pak

tos a

ookg o

soo

isd t

scs,

aas a

W-F

T Airm

soppg

ta xp

A ts

sut, Cl

Apot

6 7

To s tats pogss o

cocpto to pstato to

aty at t apot s ctay

wadg. T succsss

cty azd dostat

t cotud cott o

Cad Cty Couc to suppot

t most ipod Apot not Aca. Ad wt o

upgads o t way, Cle s tuy

gog pacs.

Martin J. Keane

Ca, Cty Couc Aato

ad Taspotato Cott

leTTer

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8 9

Cle cbatd ts 85t asay 2010. it

was a t to fct o t apots c aato

stoy w ookg at pas o ts utu.

W t opd 1925, Cle was t st

ucpa apot t couty. itay, t apot

sd as a stop o U.S. A ma pas akg

coast-to-coast fgts. it qucky gw to bco

a ajo dstato o psoa ad coca

acat. Cle aso d t ato ptg

w apot tcoogy. Ts cuds t wodsst ado-quppd a tac coto tow ad

th nations rst aird ighting syst. Cle was

aso a qut stop o top at fys, wt bot

Aa eaat ad Cas ldbg akg

routin visits. And ro 1929 unti 1949, Cle was

t p ocato o t natoa A racs.

Today, Cle s Oos busst apot, sg

ay 10 o passgs auay. it s

postod wt 500 s o 43 pct o t

U.S. popuato. Ad o notast Oo tas,

t apot s cosjust 12 s away oDowtow Cad. Tas aso a t

opto to tak t a to Cle, a cocto,

tat w addd 1968, was aot st

t couty.

Cles od-day oatos ocus o custo

sc. T w AirmAll, Fgtvw Scs,

ad coucatos usg soca da a

akg t apot st oc aga, but ts t

wt tas.

To ak ts 85t ya o sc to t couty,

Cle ostd a Pa Pu to bt Spca

Oypcs Oo. Taks to t suppot o ts

patsCotta As, Atatc Aato,

ad t iX Ctt t was a tdous

succss. T tas wo patcpatd t

challengeraisedmorethan$20,000forSpecial

Oypcs Oo.

85 YeArS OF GOinG PlACeS

ClevelAnD hOPKinS inTernATiOnAl AirPOrT

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Pogss

dop

T apo

pods

ta. it

akg C

a ca

ta co

atca

Ust

BKl to tdoatos

BKls

ag o

ad opa

tac co

Adacd

opatg

ak t

ad d

typs o

takos

BKls ma

appoa

cato o

ada sys

Oc app

opato

BUrKe

10 11

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28 29 14 15

Cle OFFerSnOn-STOP ServiCeTO Over 70 mArKeTS

no-stop Scdud

Sasoa

Cad hopks itatoa Apot (Cle)

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12 13

Wt a gat ga pa ad t gt pays, t

odds o wg a good. Ts was t cas o

Cle ts past ya. T Cad Apot Systs

aagt ta as ocusd o dg t

bst ta xpc. Ad 2010, tas

cogzd t ot. i a aua suy

coductd by t Apots Couc itatoa

(ACi), tas atd Cle t most ipod

Apot not Aca. T akg was basd

o o ta 275,000 qustoas coptd

by passgs at 118 patcpatg apotswodwd as pat o a oa Apot Sc

Quaty (ASQ) suy.

i wg t ASQ awad wast oug, t

aagt ta was ood aga. Ts t

t cogto ca o t Coc o

minority Transportation Ocias (COmTO) or

Cles outrach to ots taspotato.

it just sows tat you ca ak a t gt

os wt good pays.

Directors Ofce (DO)

rcky D. St, Dcto o Apots

Pcy Dagd, C o Sta (COS)

Jack Aod, Assstat Dcto o law

Pys Jackso, C Assstat Adstato

Division o Administration and

Perormance Management (APM)

Jatt Sauds, it C

Division o Business Development andManagement (BDM)

Patca Sgto, C

Division o Marketing and Air Service

Development (MASD)

Todd F. Pay, C

Division o Finance (FIN)

va hay, C

Division o Planning and Engineering (P&E)

St nagy, C

Division o InormationTechnology (IT)

mak hoga, it C

Cleveland Hopkins International Airport (CLE-OPS)

Fd Szabo, Cosso

Burke Lakeront Airport (BKL-OPS)

Kad Bau, Cosso

Let to Righ

C o Bus

Cosso

C o Fa

not Pctud

SCOrinG BiG

eXeCUTive mAnAGemenT TeAm

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16 17

At s

t oc

occud

justd.

staua

tougo

was a g

custo

T Airm

agogazat

as auc

apots

to t og

ta a

k a a

tas.

t ta

ag

payment

T pat

as boug

atrnativ

cus, a

notas

ay ta

t apo

Tas

AirmA

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18 19

Aog wt og udds o day fgt

connctions, Cle has iprovd connctions to

ad o t apot. Ag at t apot,

tas a gtd by a ub o pakg

optos, o attacd gaags to cooy

surac parking (or than 7,000 spacs in tota).

Fo tos a uy o just skg t utat

coc, Cle ow os 24-ou cubsd

at pakg. T sc aows tas to

spy pu up, dop o, ad tak o. Ad o just

$18perday,theserviceislessthanthecostofday pakg at ost ot apots.

Fo Cads t abt o ccg t apot

to pcty t a pckup, t w C Po lot

s a da souto. T ot opd Dcb

2009, ad gs tos pckg up ag tas

a pac to st ad ax o ut ty c a

ca o txt ssag tat t fgt as add ad

t bags a ady.

Busss ad su tas cog to tow

aso a sotg to c about. Cles w

tax poga as tak t guss wok out o

pcg. T badd taxs a t-ss ad

cag basd o stabsd zo pcg. Ty

a aso quppd wt GPS agato, so t

s o gttg ost.

i 2010, Cle pod ts coctos to

cybspac as w. it bga t ya by

og W-F sc. Cle patd wt

OCouty, a notast Oo o-pot

ogazato tat as but a xt-gato

b-optc twok to su tat t W-F

sc woud b ast, ab, ad asy to us.

T g-spd cocto aks t possb o

passgs to ta o t sa way ty do

at wok o at owtout day w

pog suc tasks as dowoadg ag s.Passgs ow a ustctd accss to t

itt tougout t apot.

Cle oud ot ways to ac out to tas

o. Ts cuds usg Facbook, lkdi,

-wstts, ad ts -dsgd wb st

postg ta os ad w fgt dstatos,

aog wt oato o t bst ways to

agat t apot to aod days. T goa s

to ak Cle a dstato o notast Ooas

sacg o w pag a tp.

Wt o 30,000 Facbook as, Cle as o

ta ay ot apot t wod. Ts ad t

apot t top spot a Forbesagaz suy.

i 2010, t agaz atd Cle t bst apot

o Facbook as ad actty.

PArKinG SPACe AnD CYBerSPACe

CUSTOmer COnneCTiOnS

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Cle s

ya. Ts

takos a

as o o

cods

wy, s b

xcpto

Today, t

a fgt st

FgtvwFgtvw

a Cle d

wat

a 4-ou

i not

stayg o

O o t

adacd

up gou

suta

ad two

uo to

Saty,

Cle. Ts

aua c

ya, Cle

satye

FAA sp

uways,

20 21

OPerA

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A ta cotus to o, ad Cle s

kpg pac wt dusty cags toug

nary continuous innovation and r-dvopnt

ots. iptg adacts aato

tcoogy s a p ocus at Cle. At

coptg t uway xtso, t apot

tud ts attto to t costucto o a

w a tac coto tow.

i Octob 2009, vc Psdt Jo Bd ca

to Cle to kcko t stuus udg o taxwaydopt. T dat pact o t

pojcts s o jobs o notast Ooas.

Sa ta ats a aso t

woks. Ts cuds a o-st gas stato ad

stauatakg t cot o tas to

u up, bot o gas, ad ood. isd t apot,

tas w xpc w tazzo foog

copoatg atwok ags o Cad. T

foog w pac captg cocouss A, B,

ad C. Tas w aso joy atwok t rTA

, toug a oca atst xbt poga. Ad to

stay sap w watg o a coctg fgt,

passgs ca xcs by oowg o

o Cles Stat! wakg outs.

Wok as aso bgu o Cles w mast Pa.

T pa w out ag-sca cags dd

to ak t apot a attact dstato o

tas to t xt a ctuy. Aog wt

pojctg dusty gowt tds, t w aso tak

to cosdato t coutys atcpatd

ta quts. T pa s xpctd to b

coptd 2012.

22 23

BreAKinG neW GrOUnD

PlAnninG AnD DevelOPmenT

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