clc members' seminar 5 march 2015 - elephants don't forget - martyn adams
TRANSCRIPT
How we ran our ‘Elephants don’t forget’ pilot!
Martyn Adams Blended Learning Development Manager
Background information
• Clever Nelly is the knowledge retention tool from Elephants don’t forget.
• Nelly ensures that what you train your people they genuinely learn, helps with retention of knowledge & helps you target your future training more precisely.
• Nelly massively increases ROI on all your training activities and drives better business performance .
• Elephants don’t forget actively supports genuine charitable organisations CLC members have a highly preferential offer
• Pilot scheme usually £1000 for 50 employees
• £250 for CLC members
Questions Results
Why we Embarked on the Pilot
• Richmond Fellowship is currently investing in alternative approaches to traditional learning methods with the following aims:-
• To increase knowledge of all employees,
• To improve knowledge retention of all employees,
• To reduce the current high cost of delivering learning to a large employee group whilst increasing overall standards.
Nelly seemed to fit the bill!
How We Did it
• ‘Nelly’ was given access to our induction/ mandatory learning materials (inc. eLearning) so that they could produce the question bank.
• The questions were then sent to me to check – some changes were made.
• A master copy of guidance and eMails for managers & participants were provided by ‘Nelly’ for us to edit to suit our target audience.
• Support provided was timely and excellent.
How We Did it After identifying the pilot group we took the following steps;
• Meetings with the Locality Managers and Team Leaders to explain the system - Face to face or by telephone.
• Emails introducing Nelly, which included a link to a promotional video on You Tube were sent out to managers
• The information about the pilot was cascaded down through team meetings & locality meetings.
• All participants were able to contact either ‘Nelly’ or myself at anytime to discuss preliminary concerns.
Countdown to Pilot Build up excitement & anticipation
• Emails - 1st round - two weeks prior to commencement with guidance for participants….
• 2nd round - 1 week prior to commencement…
• 3rd round - 2 days before …
Some Observations …….
• Feedback so far is that people enjoy using Nelly and it has become an integral part of their work day.
• One complaint sent to Nelly very early on in the pilot. No other complaints. Speaks volumes!!
• Some issues with timings of questions for people with dyslexia were resolved immediately – time allowed increased
Some more observations …
• Having done a preliminary analysis the overall feeling is that Nelly will provide a big return on investment.
• Learning interventions can be individually designed and targeted.
• Induction & compliance learning (or any other learning) can commence from day one ……
• Unnecessary, one size fits all cost heavy training can be avoided.
Cold Hard Facts!
Cold Hard Facts!
Nelly’s Observations • This has worked so well because RF took my advice to heart and was
very thorough in positively engaging the end users
• Engagement & utilisation was spot on the global average of 83%
• Some users with lower scores experiencing “selective participation”
• Knowledge levels 57% and starting to dip which is just above the average at 90 days.
• Over the next few months users that remain 80% + engaged will significantly improve their knowledge scores.
• RF will know who needs remedial training interventions and in what subject matter and can ensure that they spend training budget where there is a proven need.