______________________NAME

______________________CLASS NUMBER

__________________DATE

__________________START / FINISH TIME

United States Army Soldier Support InstituteAdjutant General School

Interservice Postal Training Activity

PERFORM RETAIL SOFTWARE SYSTEMS(RSS) SUPERVISOR

FUNCTIONS

Lesson – CJAF4570

X PRACTICAL EXERCISE X

MARCH 2020

PRACTICAL EXERCISE XPerform Retail Software Systems (RSS) Functions

OBJECTIVE: This practical exercise is designed to prepare you for the RSS Performance Test.

CONDITION: Given the following:

1. Retail Systems Software (RSS) 2. Retail Systems Software (RSS) Military Procedures Guide3. Receipt Printer4. Pencil

REQUIREMENTS: The student will:

1. Perform the duties of the Stock Custodian/COPE.2. Perform the duties of a Segment/Finance Clerk.3. Perform Closing out the Unit as the Stock Custodian/COPE.4. Conduct an audit as the COPE/MACOM.5. Sign the clerk’s name when his/her signature is required. Sign your name when the Stock Custodian/COPE’s signature is required.

INSTRUCTIONS:

1. Ensure that your name and the date are on the exercise booklet.

2. You will have 120 minutes to complete this exercise.

SITUATION: Using today’s date, you are the COPE at Joint Postal Detachment APO AE 09227. One of your duties as the COPE is being knowledgeable in using and trouble-shooting issues that arise from time to time when using the Retail System Software (RSS) equipment.

Utilizing the following roles, you will conduct finance operations at your MPO. Next to each situation, you are provided with a reference from the RSS Military Procedures Guide to assist you.

***Note – For RSS Passwords check with instructor. ***

1. USERNAME: COPEF4 3. USERNAME: CLERK62. USERNAME: CLERK3 4. USERNAME: MACOM

RSS PE X i

Situation #1

Today is the beginning of your work day.

Open the Unit (2. Open the Unit pg. 11)

Situation #2

The mail truck has arrived and you received a shipment of stamps and money orders from the USPS.

a. Properly receipt for the following stamps from the Stamp Fulfillment Service (SFS). (6.5.1.2 Receive Stamp Stock Manually pg. 91)

1. Shipment number is 1234567890

2. First class Purple Heart stamps - Item # 120700 - Quantity is 1000.

3. $5 statue freedom stamps - Item # 117900 - Quantity is 1000.

4. First class stamp booklet - Item # 682300 - Quantity is 1000.

b. Properly receipt for the following money orders from USPS. (6.5.1.3 Receive Money Orders pg. 92)

1. Serial number 88001450008 - Quantity 2500.

2. Shipment number is 1234567890.

Situation #3

It is time to conduct a regular monthly audit/count on Military Clerk3. (6.3.5 Count Military Clerk pg. 75-77)

a. Initiate a Count on Military Clerk3. The following items are in Clerk3’s stock:

1. CASH = 1 - $20.00 bill, 5 - $10.00 bills, 3 - $5.00 bills, 15 - $1.00 bills, 1- quarter ($.25), 1 - dime ($.10), and 2 - pennies ($.01).

2. STAMPS = 6 - $5 statue freedom, 1 - US flag Bklt/20, and 53 - Purpleheartmedal.

3. MONEY ORDERS = 88002422008 - Quantity is 5.

b. Enter the results of the count.

RSS PE X 1

c. Inspect PS Form 3977.

Situation #4

After conducting the count on Clerk3, you determined that the clerk needs more stamps and money orders. (6.5.3.1 Transfer Stamp Stock to Military Clerk Segment pg. 96)

a. Transfer Stamp Stock to Military Segment Clerk3:

1. First class Purple Heart stamps - Item # 120700 - Quantity is 100.

2. $5 statue freedom stamps - Item # 117900 - Quantity is 12.

3. First class stamp booklet - Item # 682300 - Quantity is 9.

b. Transfer the next block of 100 money orders to Clerk3. (6.5.3.2 Transfer Money Orders to Military Clerk Segment)

c. The next block begins with ___________________.

Situation #5

Clerk3 will now login and take action on the following items:

a. Accept pending inventory transfer (stamps and money orders) from the COPE. (3.7.1 & 3.7.2 Receive Inventory/Money Orders pg. 22-23)

b. Accept the results of the count. (6.3.8.1 Clerk/Segment Acceptance pg. 78-79)

Situation #6

1. Based on the results of the clerk count, which answer below best fits the results?(Pg. 81)

a. The clerk is within tolerance.

b. The clerk has a shortage.

c. The clerk has an overage.

2. Clear Employee Items. (3.6.3 Clear Employee Items- Clerk pg. 19

RSS PE X 2

Situation #7

COPEF4 requested that Clerk3 Return Money Orders to the Unit Reserve. (3.7.4 Return Money Orders to Unit Reserve Pg. 23-24)

Conduct a transfer of 100 money orders to COPEF4, Unit Reserve.

a. The block begins with ___________________

b. COPEF4 logs in and accepts pending transfer, money orders. (6.5.1.3 Receive Money Orders pg. 92)

Situation #8

During the course of the day, the COPE had to make their daily deposit. While the COPE was at the bank, Clerk6 was in need of stamps. Show how to Transfer Stock between Military Clerk Segments. (3.7.7 Transfer Stock between Military Segments pg. 25)

Transfer the following items from Clerk3 to Clerk6.

a. First class Purple Heart stamps - Item # 120700 - Quantity is 100.

b. $5 statue freedom stamps - Item # 117900 - Quantity is 2.

c. First class stamp booklet - Item # 682300 - Quantity is 7.

Situation #9

Clerk3 must report for duty at the barracks shortly and must close out for the day.

Perform End of Day Closeout for Clerk3.

Situation #10

Clerk6 is preparing to open up the finance window to perform financial transactions and must ensure to have an adequate amount of stamp stock to be mission capable. Assist Clerk6 in accepting a pending transfer. (3.7.1 Receive Inventory Transfer pg. 22)

Accept the pending stock transfer.

RSS PE X 3

Situation #11

Clerk6 is now open for business. Assist customers in mailing the packages on pages 4-10. (5.2 Mailing and Shipping Pg.31-37)

CUSTOMER #1

1. Mail the article shown below.2. Complete appropriate forms and correctly endorse.3. Print receipt and staple to the top right corner of this page.

Sender’s Instruction: Send cheapest wayContents: Desk pen setValue: $49.99Size: L-18” x W-10” x H-4”Service(s) Requested: Insure for ValuePayment: Cash for the exact amount

RSS PE X

GYSGT Bruce PotterWEPS CO, 3/51st MEFUnit #61990, Box 33APO, AE 09227

Mr. Tony Romo1 AT&T WayArlington, TX 76011

4

CUSTOMER #2

1. Sell five first class stamps and one stamp booklet.2. Mail the article shown below. 3. Complete appropriate forms and correctly endorse.4. Print receipt and staple to the top right corner of this page.

Sender’s Instruction: Send cheapest wayContents: Seven science booksValue: $107.50Size: L-22” x W-10” x H-9”Service(s) Request: NonePayment: Military Card

RSS PE X

PFC Carl Smith108th MI DETUnit #29919, Box 2APO, AE 09227

University of West Virginia Book Store1550 University AvenueMorgantown, WV 26506

5

CUSTOMER #3

1. Mail the article shown below.2. Complete appropriate forms and correctly endorse. 3. Print receipt and staple to the top right corner of this page.

Sender’s Instruction: Send cheapest wayContents: 1 Sony TV (made in Japan)Value: $1200Size: L-30” x W-20” x H-20”Service(s) Requested: Insure for ValuePayment: Money Order serial # 01445950345 for $100.00

RSS PE X

COL Peter Poindexter1st AD AMMOUnit #24108, Box 25APO, AE 09227

Mr. Bruce Hartman725 5th AvenueNew York, NY 10022

6

CUSTOMER #4

1. Sell a first class stamp, stamp booklet, and $5 stamp.2. Mail the article below. 3. Complete appropriate forms and correctly endorse.4. Print receipt and staple to the top right corner of this page.

Sender’s Instruction: Send Priority MailContents: Birthday Card, Gift Card and JeansValue: $30Size: L-12” x W-5” x H-5”Service(s) Requested: Signature ConfirmationPayment: Military Card

RSS PE X

LCpl Daniel B. Best24th MEUAPO, AE 09227

Mr. Bruce Hartman466 S. BroadwayHicksville, NY 11801

7

CUSTOMER #5

Sender’s Instruction: Send First-Class Contents: Remote Control Car Value: $115.00Size: L-15” x W-12” x H-8”Service(s) Requested: NonePayment: Cash for the exact amount

RSS PE X

CPL Ray Jones15 Petrol DepotUnit #44325, Box 1345APO, AE 09227 Mrs. Ingre Fiece

16 Tepere RoadKlosALBANIA

8

CUSTOMER #6

Sender’s Instruction: Send Priority Contents: 3 medical books Value: $34.75 Size: L-12” x W-12” x H-7” Requested Services: NonePayment: Military Card

RSS PE X

PCC Wanda MillerNavy Post OfficeUSS Neversail (AD-02)APO, AE 09227

Christopher L. Durant79 Rue de CongressMonsBELGIUM

9

CUSTOMER #6 (Contd.) The customer told Clerk6 that she would be paying in cash. The clerk was in a rush and erroneously selected “Military Card” instead of cash. Clerk6 made a mistake. Assist Clerk6 in correcting this mistake. (4.6 AIC 509 PG 30)

CUSTOMER #7

Sender’s Instruction: Send Priority Contents: 2 Packs of Chips

4 Magazines 1 Box of Salt

Total Value: $33.00 Size: L-8” x W-5” x H-10”Service(s) Requested: Insure for value

Return ReceiptPayment: Military Card

RSS PE X

LT Betty J. Alden15th Army BandUnit #16848, Box 202APO, AE 09227

Kim Chou2133 Yongsan AvenueCholla-Namdo SeoulREPUBLIC OF KOREA

10

Situation #12

The MACOM has arrived to conduct their inspection and audit of the COPE’s account. Assist the MACOM in counting the Unit Reserve-Stock and Money Orders. (6.3.4 Count Unit Reserve pg. 73)

a. MACOM initiates the Unit Reserve (stock and money orders) count.

b. Run Reports. Print the inventory by segment for the unit reserve. (6.7.1.1 Run Reports pg. 102-103) Note – For this practical exercise utilize the inventory by segment to account for money orders and stamps. In the real world, postal inspectors will physically count all stamps and money orders.

c. Enter the results of the Unit Reserve count.

d. Count the Unit Cash Reserve (cash/change fund). The COPE has the following Items in their cash reserve:

1 - $20.00 bill 11 - $10.00 bills 17 - $5.00 bills 220 -$1.00 bills160- Quarter ($.25) 80 - Dime ($.10) 100- Nickels (.05) 200 - Pennies ($.01)

e. Enter the Unit Cash Reserve count.

Situation #13

MACOM has completed their count of the Unit Cash Reserve and the Unit Reserve (stock and money orders) and is awaiting the COPE’s review and acceptance. (6.3.8 & 6.3.8.3 Unit Reserve Stock Acceptance pg. 78-80)

COPEF4 takes action on the pending action and accepts the results of the count.

RSS PE X 11

Situation #14

Based on the results of the count (Unit Reserve), select one of the following and conduct appropriate procedures if necessary: (3.6.3 Clear Employee Item pg. 19-20)

1. The COPE is within tolerance.

2. The COPE has a shortage.

3. The COPE has an overage.

Situation #15

Based on the results of the count (Unit Cash Reserve), select one of the following and conduct appropriate procedures if necessary: (3.6.3 Clear Employee Item pg. 19-20)

Select one of the following and conduct appropriate procedures if necessary:

1. The COPE is within tolerance.

2. The COPE has a shortage.

3. The COPE has an overage.

Situation #16

Utilize Clerk6 to send cash to the Unit Cash Reserve (COPE). (6.8.2.1 Increasing the Unit Cash Reserve pg. 107)

Send $10.00 to the Unit Cash Reserve.

Situation #17

After a busy day, the post office is now closed. Perform end of day procedures on your window clerks.

Perform end of day closeout on Clerk6.

Situation #18

The COPE received an email from the USPS stating that certain stamps and money orders have to be returned to the SFS.

RSS PE X

Note – Utilize Clerk6 for clearing any employee items.

Note – Utilize Clerk6 for clearing any employee items.

12

a. Accept the pending transfer and return the following stamps to the Stamp Fulfillment Service (SFS). Use the Inventory by Segment from the COPE count for quantities. (6.5.2.1 Return Inventory–Unit Reserve)

1. First class purple heart stamps - Item # 120700

2. $5 statue freedom stamps - Item # 117900

3. First class stamp booklet - Item # 682300

4. Ship with registered # RE 275 216 108 US.

b. Return the following money orders to the SFS: (6.5.2.3 Return Money Orders)

1. Serial number 88001450008 - Quantity 2500.

2. Ship with registered # RE 275 216 108 US.

Situation #19

The COPE has accepted the count, accepted cash, returned stamps, and verified the clerks business. The COPE is now ready to perform unit end of day procedures. (6.9 Unit Closeout pg. 109-111)

Perform the Unit Closeout.

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