City of Placerville and El Dorado Disposal – A Community

Partnership

June 14, 2016

City of Placerville Annual Review 2015

2015 In Review – Customer Review

El Dorado Disposal services 2,841 residential customers in City

of Placerville

2,830 of those customers recycle, 165 customers have more

than one recycle cart

2438 customers have green waste service, 114 customer have

more than one yard waste cart

Customers receive MRF and bulky removal vouchers with

calendar regarding service day and recycling information

annually

All new customers receive a Welcome Packet

Outreach messaging about recycling/events on statements

City of Placerville

Residential Programs 2015

Community Clean-ups in coordination with the City, retrieved 71.14

tons of trash, 9.38 tons of green waste, 4.31 tons of recycling;

Snowline Hospice collected 5,548 lbs of e-waste, clothing and

household items, total of 465 cars participated

232 Bulky Item Pickups were picked up

39 battery jugs picked up curbside, 24 used oil jugs collected

Buy Back Center stays busy providing recycle rebates and now takes

alkaline batteries, fluorescent tubes, bulbs and E-waste

Call Blast and email is used to relay important information to

customers

Participated in 23 community outreach programs county wide, school

visits and tours. Participated or sponsored Wagon Train, Oktoberfest,

Ag Day, Kids Expo, Home & Garden Show and 4-H Auction

2015 Commercial Customer Review

El Dorado Disposal services 390 commercial customers in the

City of Placerville

Regarding AB341, 7 customers still need to comply, multi-

family complexes and commercial accounts with space issues.

Full time sustainability coordinator will continue to work

individually with those customers

Each commercial customer meeting the AB 341 criteria and

multi family complex is visited and a program is designed

specifically to meet their needs

Outreach messaging is also placed on statements to reach out to

commercial customers

Welcome Packet is sent to each new commercial customer

which includes recycling information

How Did We Perform in 2015?

Average Call Time Not to Exceed 75 seconds – Actual

performance for 2015 was an average of 97.75 seconds call

wait time on 10,380 calls from Placerville residents to our

office in Diamond Springs

Complaint Resolution: Satisfactorily and timely resolve 99.5%

customer complaint/issues. Actual performance for 2015 was

1 complaint and it was resolved within 24 hours (100%)

Litter Complaint Resolution: 99.95% of complaints for litter

need to be corrected within 48 hours – In 2015 there were 0

complaints

Reporting to the City: All required reports to be submitted on

time – Actual performance for 2015 was 100%

Missed Pickups Not to Exceed .005 or 5 in 1000 – Actual

performance for 2015 was .0005 or 75 missed pick ups this

year

Rate Change Decrease Proposal

Residential Rates 2015 2016

Service Level

35-gal $19.50 $ 19.55

35-gal senior $16.24 $ 16.24

64-gal $30.33 $ 30.41

64-gal senior $27.30 $ 27.37

96-gal $36.39 $ 36.49

We've saved the 35GSr rate-payer over $81 over the last five years by

holding rates flat

New Programs Implemented in

2015 and What’s Next in 2016

Interactive Web Design Completed

Truck Wraps Specific to Placerville area

Neighborhood Watch Program in Effect

Commercial Food Waste Pilot Program

Textile Recycling – Had US Again containers at

our Buy Back Centers and MRF however they’ve

pulled out – looking to create our own program

“The Widgets” Address Search Engine and

Waste Wizard

Customers now have the ability to search their address and obtain an

electronic, individualized collection calendar

Customers may sign up for electronic or telephone reminders alerting

them of their collection days

Customers may sign up for emergency notifications regarding service

interruptions or weather delays

Smart Phone App is now available for customers with I-phone or

Android service

Customers may search a specific item and receive disposal

instructions along with the different ways of disposal; such as

curbside removal or self hauling to the MRF

EDDS has the ability to track what people are searching for and

adjust to meet the public demand

Online Bulky item pick up requests now available

Widget and Waste Wizard Statistics

207,729 views of the online calendar

14,160 unique households searched

1,703 Active Reminders set

2,037 Service Alert Contacts

1703 Mobile App installs

1,337 Placerville Calendars viewed

1,095 PDF calendars downloaded

41,343 Waste Wizard views

13,622 unique items searched

48 user suggestions updated

What’s Next in 2016

New Programs For 2016

Mattress Recycling Program at the MRF

Carpet Recycling Program at the MRF

Textile Recycling at the Buy Back Center and at the

MRF

New Voucher for the curbside pickup of paint,

florescent bulbs/tubs and e waste

New Voucher for the curbside pickup of extra green

waste in bags and bundles

New Voucher for drop off of green waste at the MRF

New Interactive Web Design

Truck Wrap for City of Placerville