city of pearland

City of Pearland: 2013 Citizen Satisfaction Survey

Prepared by: Creative Consumer Research

281.240.9646 Houston – Phoenix

January 2013

2

Table of Contents

•  Objectives •  Methodology •  Research Conclusions •  Profile •  Research Findings

–  Pearland Overall 22 –  Pearland Services 33 –  City Department 43 –  Parks and Recreation 49 –  Ordinance and Code Enforcement 72 –  Traffic and Mobility 78 –  Police Department 84 –  Fire Department/EMS 92 –  Communications 98

3

Objectives

•  The primary objective of this research is to determine the overall image of the City of Pearland among residents and any attitudinal or perceptual changes since the 2011 findings.

•  This research analysis includes identifying positive aspects liked about living in Pearland and City services offered which could be improved.

4

Methodology

•  Four hundred (400) telephone interviews were conducted with Pearland residents in November of 2012. –  Previous waves were conducted:

•  January of 2009; •  December of 2010.

•  In order to participate in the study: –  Respondents or their household members were required to not

currently: •  Work for the City of Pearland; •  Serve on City Council; •  Serve on any City Board, Commission or Committee for the City;

–  Be the head of household; –  Be 18 years of age or older.

Dialing Disposition

5

Disposition Total % TOTAL ATTEMPTS

No Answer 2,782 16.28%

Busy 168 0.98%

Answering Machine 8,652 50.62%

Wrong Number 199 1.16%

Generic Call Back 262 1.53%

Disconnect 1,669 9.76%

Appointment Call Back 942 5.51%

Initial Refusal 857 5.01%

Terminate in Middle 41 0.24%

Language Barrier 187 1.09%

Fax/Modem/Business 373 2.18%

Qualified Refusal 14 0.08%

Call Block/Blocked Number 41 0.24%

Never Call 171 1.00%

Over Quota 268 1.57%

Complete 400 2.34%

Not Head of Household and 18+ 7 0.04%

Work in Wrong Field 49 0.29%

Live in Apartment 4 0.02%

Refused age 7 0.04%

TOTAL ATTEMPTS 17093 100

A total of 17,093 calls were made to complete the 400 interviews; a ration of 42.7:1

6

Methodology

•  The survey lasted approximately 22 minutes, on average.

•  The survey was un-blinded. –  Respondents were told the City of Pearland was sponsoring the survey

and they were offered a contact name and number to verify, if the respondent desired.

•  Sample obtained from a municipal database of addresses which CCR matched with phone numbers. –  This was to ensure that the ETJ (Extra-Territorial Jurisdiction) was not

included in the survey.

7

Methodology

•  In order to adequately represent the City of Pearland, quotas were implemented for the following areas: –  Gender; –  Age; –  Ethnic background.

•  Quotas were also set for different geographic regions of Pearland. These quotas were set to obtain a mix of the regions so that each is represented. (Map on following slide) –  North –  South –  West –  Southeast –  Northeast

8

Map of Regions

9

Significance Testing

•  Throughout the report there are breakouts by the different regions. When one region is significantly higher or lower than another at the 95% significance level, it is marked by the following: –  If a year is significantly higher or lower than the previous year it is

noted with a ^ for higher or – for lower. –  Breakouts are not shown for questions where at least three of the five

regions have a base under 20. –  For the full data set please reference the data tables provided to the

city under a separate cover. –  Percentages may vary up to one percentage point between slides and

data tables due to combining percentages and rounding.

10

CCR Responsibilities

•  CCR was responsible for the following: –  Creating and finalizing the survey, with the City’s approval; –  Pretesting the survey to ensure the questions and length were

appropriate; –  Programming the survey for telephone interviewing; –  Conducting the interviews; –  Coding the open-ended responses; –  Tabulating the data and running data tables with specified banner

points; –  Analyzing the data and presenting results.

Research Conclusions

12


•  Respondents are generally satisfied with all aspects of life in Pearland. –  For the most part, ratings and opinions of City services and aspects of

life are very similar to those in 2011. –  Over 90% of residents feel the quality of life in their neighborhood and

in Pearland overall is good or excellent. –  Residents continue to feel the best thing about living in Pearland is its

convenient location; however, this has significantly decreased while being quiet has significantly increased as what residents like best about living in Pearland.


•  Traffic issues are the most important issues for the City to address moving forward in 2013. –  Residents not only say that is the most important issue when asked

unaided, mobility is among the lowest rated aspect of living in Pearland, Traffic management is the lowest rated city service, and when asked to rate traffic management overall, less than half of citizens rated it good or excellent.

•  Ratings for 2013 show no significant changes in good + excellent ratings from 2011 for the different aspects of life in Pearland. –  All factors that significantly increased in 2011 – education, medical

facilities, and mobility, all maintained the increased ratings in 2013. –  Respondents are unsure how to rate local job opportunities with over

one-fourth of respondents responding Don’t know.

13


•  While several of the City’s services have limited exposure with residents, and receive a high number of Don’t know responses, most services offered by Pearland do receive high ratings. –  Recreation and water service both significantly increased ratings from

2011.

•  Most respondents feel satisfied or very satisfied with the value of the services versus what they pay.

•  Over a third of respondents had not contacted any of the City departments within the past year. –  It appears that residents overall have limited contact with City

departments with no more than 25% of residents contacting any one department.

14


•  City parks overall once again received a high good + excellent rating. –  All but two aspects of the City parks service received over 70% good +

excellent ratings, remaining unchanged from the previous wave. –  Respondents do appear to remain unfamiliar with the reservation

process and quality of senior programs. Both had a high percentage of Don’t know responses.

–  Independence Park is the most used park.

•  Four of the five areas of regulation enforcement that saw significant decreases in 2011 have returned to 2009 ratings with significant increases.

•  Nine in ten respondents rate the look of their neighborhood good or excellent. 15


•  Respondents generally feel very safe throughout the City. –  Respondents feel significantly safer at night in both their neighborhoods

and shopping areas than they did in 2011.

•  Satisfaction with the Pearland Police department overall remains high with 80% giving satisfied or very satisfied ratings. –  Residents’ satisfaction with their contact overall with the Pearland Police

department stayed level; however, the effectiveness of handling the situation saw a decrease in ratings.

–  Respondents did feel significantly more satisfied with the job Pearland Police are doing reducing juvenile crime.

16


•  While few respondents had contact with the Fire department, those that did, gave them high ratings.

•  All citizens, even those that did not have contact gave the Fire department significantly higher ratings than in 2011 for competency, effectiveness, and programs.

•  EMS also received high ratings for most factors; significantly increasing ratings for response tied to emergency situations in 2013 from 2011.

•  Three out of five respondents feel the City does a good job communicating with its residents. –  Respondents get information from newspapers more than any other

source. These newspapers also saw a significant increase in usefulness since 2011.

–  Those who have visited the website rated its appearance significantly higher in 2013 than in 2011.

17

Respondent Profile

19

Demographic Profile

Gender*Male 48%Female 52%

Age*18 - 24 9%25 - 34 17%35 - 44 29%45 - 54 16%55 - 64 16%65 - 70 6%Over 70 7%Average 45

Ethnic background*White, non-Hispanic 52%Hispanic 18%African American 17%Asian 12%Other 2%

Base 400

Employment StatusFull-time 52%Retired 16%Homemaker 11%Part-time 8%Unemployed 6%Student 5%Refused 2%

HomeownershipOwn 87%Rent 10%Refused 3%

Base 400

*Quotas implemented

20

Demographic Profile

EducationHigh school or less 13%

Some college 25%

College graduate 4%

Some graduate school or degree 33%

Refused 24%Children under 18 Living in Household

Yes 53%Registered to Vote

Yes 87%Voting Frequency

Always 42%Often 30%Seldom 16%Never 13%

Base 400

Household IncomeUnder $30,000 7%

$30,000 - $50,000 12%

$50,001 - $75,000 12%

$75,001 - $100,000 16%

$100,001 - $125,000 10%

$125,001 - $150,000 9%

Over $150,000 17%

Refused 17%

Average 98,050$ Base 400

Research Findings

Pearland Overall

23

Summary

•  Continuing the trend from 2009 and 2011, Pearland residents maintain that traffic issues are the number one concern for Pearland at the time. –  Rapid city growth, while still secondary, is an increasing concern to citizens. –  Additional secondary issues include, crime, lack of City services, and

overcrowding in schools.

24

Most Important Issues Facing Pearland Today

60%

22%

17%

11%

13%

18%

13%

50% -

19%

25% ^

13%

15%

19%

13%

55%

27% ^

20%

14%

11%

9% -

9%

0% 25% 50% 75% 100%

Traffic

Too much growth/too fast

Crime

Need more City services (Police, Fire, etc.)

Schools (quality and over crowding)

Quality and maintenance of roads

High taxes

2009 (N=400)

2011 (N=400)

2013 (N=400)

8. What do you feel are the three most important issues facing the City of Pearland and its residents today?

Open-ended question

Other mentions by less than 8% of total sample

25

Summary

•  In 2013 residents continue to mention the best thing about living in Pearland is convenient location; however, it has significantly dropped from 2011. –  Good community, small size, and being quiet are all secondary mentions. –  Being quiet has significantly increased as something liked best about living in

Pearland from the previous wave.

26

Like Best About Living in Pearland

36%

9%

25%

12%

8%

15%

11%

39%

17%^

21%

7%-

7%

7% -

8%

30% -

17%

16%

16% ^

7%

6%

4% -

0% 25% 50% 75% 100%

Convenient location (Downtown, Medical District)

Good community

Size (small)

Quiet

Good schools

Entertainment (shopping, things to do)

Friendly people

2009 (N=400)

2011 (N=400)

2013 (N=400)

9. What do you like best about living in Pearland?

Open-ended question


27

Summary

•  Respondents feel similarly to 2011 that the quality of life in their neighborhood (93%) and in Pearland overall (92%) is good or excellent.

1%

6%

53%

40%

1%

6%

53%

40%

1%

6%

57%

37%

0% 25% 50% 75% 100%

Poor

Fair

Good

Excellent

In your neighborhood 2009



28

Quality of Life in Neighborhood

11. On a scale of excellent, good, fair, or poor, please rate the quality of life in your neighborhood?

Base: Total Sample (N=400)

Don’t knows = 2% or less

1%

7%

58%

34%

1%

7%

59% -

31% ^

2%

7%

66%

23%

0% 25% 50% 75% 100%

Poor

Fair

Good

Excellent

In Pearland 2009

In Pearland 2011

In Pearland 2013

29

Quality of Life in Pearland Overall

11. On a scale of excellent, good, fair, or poor, please rate the quality of life in your neighborhood? In Pearland overall?


Don’t knows = 2% or less

30

Summary

•  When rating various aspects of Pearland: Local shopping, Appearance and beautification of the city, and Public safety remain the highest rated aspects of the City with 84% or more good and excellent ratings. –  While Mobility, Entertainment, and Local job opportunities receive the fewest

good and excellent ratings, Mobility has maintained its increase in ratings the 2011 survey showed

•  Respondents continue to be unsure how to rate Local job opportunities, giving an extremely high number of Don’t know mentions (28%)

–  There are no significant changes from 2011 ratings

Rating Factors of Pearland Slide 1 of 2

31 Q11. On a scale of excellent, good, fair, or poor, how would you rate…?

60% 56% 55% 64%

56% 52% 63% 58% 62%

55% 47%

53% 44% 47% 46%

26% 29% 31% 17% 25% 33%

20% 21%

22%

17% 26%

24%

21%

28% 29%

86% 85% 86% 81% 81%

85% 83% 79%

84%

72% 73% 77%

65%

75% ^ 75%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1% 1% 1% 1% 1% 1% 2% 4% 2% 10% 14% 11% 19% 12% 10%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Local Shopping Appearance and Beautification of City

Public Safety Emergency Preparedness Education

Very Satisfied

Satisfied


Excellent + Good Scores Shown

Don’t know

Rating Factors of Pearland Slide 2 of 2



51% 42% 47% 45%

53% 48%

31% 42% 44% 42% 44% 44%

31% 31% 27%

29%

26% 26%

12%

19% 22%

7%

17% 16% 9%

13% 15%

6% 6% 7%

80%

68% - 73%

57%

72% ^ 70%

38%

59% ^ 60%

51% 57% 59%

37% 37% 34%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

9% 19% 16% 10% 5% 10% 0% 6% 3% 9% 10% 8% 35% 29% 28%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Parks and Recreation Programs

Medical Facilities Mobility Entertainment Local Job Opportunities

Very Satisfied

Satisfied


Don’t know

Pearland Services

34

Summary

•  Most services offered by Pearland receive high ratings. •  Some services with limited exposure to the general public may appear to

have lower ratings than others; however, these services also have much higher Don’t know responses –  Inspections and permits (39%) –  Drop-off recycling center (30%) –  EMS (28%) –  Library (24%) –  Fire Department (20%) –  Planning and zoning (19%)

•  Recreation showed a significant increase in top box ratings from 68% in 2011 to 78% in 2013. –  The water service also increased from 68% in 2011 to 74% in 2013. –  Only one service (Communications with Residents) showed a decrease from 82%

in 2011 to 72% in 2013 .

35

Rating Services of Pearland Slide 1 of 4

13. On a scale of excellent, good, fair, or poor, how would you rate…?



63% 52% 50%

63% 56% 56% 57%

50% 42%

56% 50%

45%

59% 51% 47%

24% 35% 36%

17% 21% 24%

28% 31%

37%

27% 32%

33%

22%

24% 31%

87% 87% 86%

80% 77%

80% 85%

81% 79% 83% 82%

78% 81%

75% - 78%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1% 1% 3% 4% 8% 7% 5% 8% 9% 4% 7% 7% 6% 10% 9%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Resident trash collection Sewer Resident Curbside Recycling

Police Department Parks

Excellent

Good

Don’t know

36





59% 48% 48% 49%

44% 38%

53% 51% 52% 58%

52% 55% 58% 49% 48%

14%

20% 30% 24%

26% 38% 15% 19%

23% 15% 16%

19% 23%

33% 24%

73% 68%

78% ^ 73%

70%

76%

68% 70% 75% 73%

68%

74% ^

81% 82%

72% -

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

10% 10% 8% 20% 24% 20% 2% 2% 3% 2% 4% 4% 3% 3% 5%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Recreation Fire Department Drainage Water Communications With Residents

Excellent

Good

Don’t know

58% 50% 49% 51%

39% 34%

56% 48% 45%

56%

42% 45% 39% 39%

17%

17% 22% 21%

24% 32%

12%

12% 19%

10%

17% 19%

20% 24%

75%

67% - 71% 72%

63% - 66% 68%

60% - 64% 66%

59% - 64%

0%

59% 63%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

11% 16% 16% 18% 28% 28% 1% 2% 2% 9% 11% 7% 24% 24%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Animal Control EMS (Emergency Medical Services)

Street Maintenance/ Repair

Sidewalk Maintenance Library

Excellent

Good

37





Don’t know

42% 31% 34%

40% 36% 42% 43%

34% 33% 26% 28% 28%

23%

28% 29%

8% 8%

8% 10%

9% 13%

6% 4% 4%

65%

59% 63%

48% 44%

50% 53%

43% - 46%

32% 32% 32%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

25% 29% 30% 18% 25% 19% 29% 39% 39% 2% 2% 2%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Drop-off Recycling Center Planning and Zoning Inspections and Permits Traffic Management

Excellent

Good

38





Don’t know

39

Rating Overall City Services of Pearland




1% 1% 1%

12% 16% 12%

71% 63% 60%

15% 19% 25%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1% 1% 2%

2009 2011 2013

Overall City Services

Excellent

Good

Fair

Poor

86% 82% 85%

Don’t know

40

Summary

•  82% of respondents are satisfied or very satisfied with the value of the services relative to the price they pay. –  And while not significant, this is a slight increase from the previous years when

satisfaction was at 78% in both 2009 and 2011.

•  Public water receives good ratings for home water pressure (80%), but slightly lower for taste (55%) and quality (61%) of water. –  Water/waste water response to emergency receives low ratings (47%), but high

Don’t know responses (42%) are presumably lowering this rating. It is highly likely that many respondents have not had experience with response to water/wastewater related emergencies and therefore can’t rate the service.

Satisfaction with City Services in Return for Dollars Paid

1%

2%

3%

12%

60%

23%

1%

2%

7%

13%

53%

25%

1%

1%

7%

13%

60%

18%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Don't know

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

2009

2011

2013

41 14. Considering all the services mentioned in this survey, are you very satisfied, satisfied, neutral, etc… with the level of city services

received in return for dollars paid.


Satisfied: 2009: 78%

2011: 78%

2013: 82%

67% 56% 56% 52%

44% 48% 47% 40% 44% 43%

32% 38%

17%

23% 24%

13%

15% 13% 13%

13% 11% 12%

14% 9%

84% 79% 80%

65%

59% 61% 60%

53% - 55% 55%

46% - 47%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1% 3% 3% 8% 7% 7% 8% 9% 9% 36% 45% 42%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Home Water Pressure Quality of Drinking Water Taste of Drinking Water Water/Wastewater Response Time to Emergencies

Excellent

Good

Rating Public Water

42 Q21a. On a scale of excellent, good, fair, or poor, how would you rate…?



Don’t know

City Departments

44

Summary

•  No department received contact from more than one-fourth of the respondents. –  The utility billing department was the most contacted with 23% of respondents

saying they contacted that department –  The human resources (2%) department and fire department (3%) were the least

contacted departments. –  Over one-third (36%) of respondents did not have contact with any of the City

departments. –  Nearly all departments received 75% or higher satisfaction.

•  Animal control receives the lowest scores with 68% satisfied or very satisfied.

Household Contact with City Departments in Past Year

45 22. Have you or a member of your household contacted any of the following City of Pearland departments about a complaint,

request for service, information, or any other reason in the past 12 months?

Base: Total Sample (N=400) * Not asked in 2009

19%

22%

23%

18%

23%

18%

18%

20%

15%

22%

26%

11%

16% ^

12%

14%

12%

10%

0% 20% 40% 60% 80% 100%

2009

2011

2013

2009

2011

2013

2009

2011

2013

2009

2011

2013

2015

2017

2019

2021

2023

2025

Util

ity B

illin

g D

epar

tmen

t Po

lice

Dep

artm

ent

Anim

al

Cont

rol

Libr

ary*

Pa

rks

and

Recr

eatio

n Pu

blic

Wor

ks

Contact with Department 13%

13%

11%

7%

11% ^

10%

9%

11%

4%

5%

3%

3%

2%

2%

43%

32%

36%

0% 20% 40% 60% 80% 100%

2009

2011

2013

2009

2011

2013

2009

2011

2013

2009

2011

2013

2015

2017

2019

2021

2023

2025

Perm

its/

Insp

ectio

ns

EMS

Mun

icip

le

Cour

t*

Fire

D

epar

tmen

t H

uman

Re

scou

rces

N

one

of t

he

Abov

e

Contact with Department

Satisfaction with Department

32%

40%

51%

48%

10%

31%

55%

23%

25%

38%

60%

51%

40%

42%

79%

51%

27%

58%

50%

30%

92%

91%

91%

90%

89%

82%

82%

81%

75%

68%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Library (n=102)

Parks and Recreation (n=47)

Municipal Court (n=45)

Utility Billing (n=91)

EMS (n=39)

Police (n=72)

Permits/Inspections (n=44)

Public Works (n=40)

Fire Department (n=12)

Animal Control (n=61)

Satisfied Very Satisfied

46 23. Were you very satisfied, satisfied,…with the results you got from…?

Note Varying and Small Base Sizes

47

Satisfaction with City Department Slide 1 of 2

23. Were you very satisfied, satisfied,…with the results you got from…? *Note: Question new in 2011.

40% 32%

49%

29% 40%

54% 51% 46% 43%

48% 37%

30%

10%

54% 60%

40%

67% 51%

33% 40%

38% 44% 42% 63%

69%

79%

94% 92% 89%

96% 91%

87% 91%

84% 87%

90%

99%

89%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% 1% 0% 0% 2% 33% 40% 0% 5% 2% 0% 0% 3%

2009 2011 (N=63)

2013 (N=102)

2009 (N=43)

2011 (N=42)

2013 (N=47)

2009 2011 (N=24)

2013 (N=45)

2009 (N=74)

2011 (N=88)

2013 (N=91)

2009 (N=27)

2011 (N=88)

2013 (N=39)

Library Parks and Recreation Municipal Court* Utility Billing EMS

Satisfied

Very Satisfied


Don’t know

48

Satisfaction with City Departments Slide 2 of 2

23. Were you very satisfied, satisfied,…with the results you got from…?

44%

26% 31%

53% 51% 55%

35%

52%

23%

57%

19% 25%

38% 30%

38%

48%

57% 51%

22% 31% 27%

40% 17%

58%

43%

81%

50%

42% 48% 30%

92%

83% 82%

75%

82% 82%

75%

69%

81%

100% 100%

75% 80% 78%

68%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% 2% 1% 4% 2% 2% 0% 0% 3% 0% 0% 8% 1% 0% 2%

2009 (N=71)

2011 (N=91)

2013 (N=72)

2009 (N=51)

2011 (N=49)

2013 (N=44)

2009 (N=57)

2011 (N=48)

2013 (N=40)

2009 (N=14)

2011 (N=21)

2013 (N=12)

2009 (N=71)

2011 (N=81)

2013 (N=61)

Police Permits/Inspections Public Works Fire Dpartment Animal Control

Satisfied

Very Satisfied


Don’t know

Parks and Recreation

50

Summary

•  Similar to previous waves, just over half (57%) of respondents have used a City park in the past year. –  While no need to visit is still the top reason for not using City parks, a

lack of time has significantly increased, from 6% in 2011 to 24% in 2013, to become one of the top reasons.

•  The City parks overall received 90% good and excellent ratings, very similar to the 89% in 2011. –  Nearly all aspects of the parks were rated high, over 70%. –  The two exceptions, Reservation process and Quality of Senior

Programs, both had a very large percentage of Don’t know answers (49% and 61%, respectively).

–  No ratings significantly changed from 2011.

51

Used City Park or Recreational Facility

55%

42%

3%

56%

44%

1%

57%

39%

4%

0%

10%

20%

30%

40%

50%

60%

Yes No Don't know

2009

2011

2013

15. In the past year, have you or a family member of your household used a City park, rented a recreational facility, or attended an event at a city facility?


In Past Year

52

Why Have Not Used City Park

2009 2011 2013No need to visit 48% 40% 31%

No time 11% 6% 24%^

No interest in going 4% 6% 12%

Location too far away 2% 8% 7%

Too old 5% 3% 7%

Handicapped 1% 1% 4%^

Do not have children 11% 18% 3%

Haven't been here long 2% 1% 2%

Don't know locations 3% 3% 1%

Base: Those who haven't used City park 168 178 156

17. Why have you not used a city park or facility?

Other mentions by 1% or less than total sample

Rating City Park or Facility

53 16. On a scale of excellent, good, fair, or poor, how would you rate…?

Slide 1 of 3

Base: Those who have used a park or facility; Excellent + Good Scores Shown

70%

55% 52% 64%

51% 48%

67% 57% 52%

65% 56%

48%

22%

31% 35%

26%

35% 37%

22% 30%

33%

24% 30%

36%

92% 86% 87%

90% 86% 85%

89% 87% 85% 89%

83% - 84%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% 3% 4% 2% 1% 3% 2% 1% 4% 1% 2% 6%

2009 (n=220)

2011 (n=222)

2013 (n=229)

2009 (n=220)

2011 (n=222)

2013 (n=229)

2009 (n=220)

2011 (n=222)

2013 (n=229)

2009 (n=220)

2011 (n=222)

2013 (n=229)

Cleanliness Convenience of Location Appearance Accessibility

Excellent

Good

Don’t know



Slide 2 of 3


70% 58% 55%

72% 60% 57% 62% 57%

49% 55%

48% 48%

19%

25% 28%

12%

21% 25% 19% 24% 32% 19%

25% 29%

89% 83% 83% 84%

81% 82% 81% 81% 81%

74% 73% 77%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2% 5% 5% 5% 7% 8% 10% 9% 7% 13% 13% 13%

2009 (n=220)

2011 (n=222)

2013 (n=229)

2009 (n=220)

2011 (n=222)

2013 (n=229)

2009 (n=220)

2011 (n=222)

2013 (n=229)

2009 (n=220)

2011 (n=222)

2013 (n=229)

Personal Safety Turf Maintenance Condition/Safety of Equipment Community Events

Excellent

Good

Don’t know



Slide 3 of 3


56% 44% 47%

60%

47% 44% 37%

26% 30% 31%

18% 21%

15%

23% 27%

16%

25% 27%

10%

9%

14% 7%

9% 13%

71% 67%

74% 76% 72% 71%

47%

35% -

44% 38%

27% -

34%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

14% 17% 13% 10% 19% 18% 45% 58% 49% 57% 64% 61%

2009 (n=220)

2011 (n=222)

2013 (n=229)

2009 (n=220)

2011 (n=222)

2013 (n=229)

2009 (n=220)

2011 (n=222)

2013 (n=229)

2009 (n=220)

2011 (n=222)

2013 (n=229)

Range of Recreation Programs Quality of Recreation Programs Reservation Process Quality of Senior Programs

Excellent

Good

Don’t know

Overall Satisfaction with Pearland City Parks and Facilities

56

Base: Those who have visited a city

park, rented a recreation facility, or attended an even at a city facility in the

past year.

0% 1% 1% 7%

10% 7%

55% 53%

68%

34% 36%

22%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

3% 0% 1%

2013 (n=229) 2011 (n=222) 2009 (n=220)


Excellent

Good

Fair

Poor


90% 89% 90%

57

Summary

•  Independence Park continues to be the most used park with 26% of the 229 respondents that visited parks. –  Other top used parks that remain the same as last wave are Centennial

Park (18%) and West Side Park/Rec Center (13%). –  Ratings for the individual parks somewhat mirrored the ratings for the

Pearland City parks overall. –  Among the top three parks used, respondents gave very similar ratings.

Park Visited Most Often

30%

16% 14%

5% 4% 5%

26%

18% 13%

6% 6% 2% -

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Independence Centennial West Side Park/Rec Center

Tom Bass McClean Southbound

2011 (n=222)

2013 (n=229)

58 New question in 2011 All other parks mentioned by less than 2% of total sample

16a. Which park do you go to most often?

Base: Those who have used a park or facility

W

59

Overall Satisfaction with Most Used Pearland Parks and Facilities

75%

56% 47%

15%

34%

40%

90% 90% 87%

0%

25%

50%

75%

100%

5% 5% 7%

Independence N=59

Centennial N=41

West Side Park/Rec Center N=30

Excellent

Good

No Opinion



Rating City Park or Facility: Appearance



68%

51%

33%

17%

37%

57%

85% 88% 90%

0%

25%

50%

75%

100%

5% 5% 7%

Independence N=59

Centennial N=41


Excellent

Good

No Opinion

Rating City Park or Facility: Accessibility



56% 51%

37%

25% 34%

50%

81% 85% 87%

0%

25%

50%

75%

100%

9% 10% 10%

Independence N=59

Centennial N=41


Excellent

Good

No Opinion

Rating City Park or Facility: Convenience of Location



48% 49%

37%

36% 44%

53%

84%

93% 90%

0%

25%

50%

75%

100%

5% 5% 7%

Independence N=59

Centennial N=41


Excellent

Good

No Opinion

Rating City Park or Facility: Cleanliness



N W S

61%

46%

30%

22%

37%

57%

83% 83% 87%

0%

25%

50%

75%

100%

7% 5% 7%

Independence N=59

Centennial N=41


Excellent

Good

No Opinion

Rating City Park or Facility: Personal Safety



68% 63%

40%

17% 17%

50%

85% 80%

90%

0%

25%

50%

75%

100%

5% 5% 7%

Independence N=59

Centennial N=41


Excellent

Good

No Opinion

Rating City Park or Facility: Turf Maintenance



58% 51% 47%

19% 32% 40%

77% 83%

87%

0%

25%

50%

75%

100%

7% 5% 7%

Independence N=59

Centennial N=41


Excellent

Good

No Opinion

Rating City Park or Facility: Condition/Safety of the Equipment



59% 54%

37%

17% 34%

47%

76%

88% 84%

0%

25%

50%

75%

100%

9% 5% 7%

Independence N=59

Centennial N=41


Excellent

Good

No Opinion

Rating City Park or Facility: Community Events



46%

34% 30%

20%

20%

43%

66%

54%

73%

0%

25%

50%

75%

100%

19% 27% 17%

Independence N=59

Centennial N=41


Excellent

Good

No Opinion

Rating City Park or Facility: Quality of Recreation Programs



SE NE 42% 34%

40%

20%

24%

37%

62% 58%

77%

0%

25%

50%

75%

100%

15% 24% 10%

Independence N=59

Centennial N=41


Excellent

Good

No Opinion

Rating City Park or Facility: Range of Recreation Programs



N 41%

34% 30%

17% 27% 33%

58% 61% 63%

0%

25%

50%

75%

100%

14% 20% 17%

Independence N=59

Centennial N=41


Excellent

Good

No Opinion

70

Rating City Park or Facility: Reservation Process



25% 27% 17%

3%

17% 30% 28%

44% 47%

0%

25%

50%

75%

100%

61% 54% 50%

Independence N=59

Centennial N=41


Excellent

Good

No Opinion

Rating City Park or Facility: Quality of Senior Programs



7% 17%

7%

9%

12%

10%

16%

29%

17%

0%

25%

50%

75%

100%

73% 66% 77%

Independence N=59

Centennial N=41


Excellent

Good

No Opinion

Ordinance and Code Enforcement

73

Summary

•  Of the five areas of regulation enforcement that showed significant ratings decreases in 2011, four have significantly increased to return to ratings similar to 2009. –  Enforcement of regulations regarding junked or abandoned vehicles

also significantly increased from 2011 ratings. –  Only enforcement of zoning regulations fell in 2013; however, this was

not significant.

•  91% of respondents rate the look of their neighborhood good or excellent. –  Of the 35 respondents that say the look of their neighborhood is not

good or excellent, 26% feel that to improve the look, weed and high grass codes should be enforced.

Effectiveness of City Regulations Within Neighborhoods

74 18. In my neighborhood, the City adequately enforces codes regarding…?

Base: Total Sample (N=400) Slide 1 of 2

Strongly Agree and Agree Scores Shown

62%

45% 46%

67%

51% 52% 59%

44% 43%

64%

48% 48%

18%

22% 31%

9%

17% 24%

11%

20% 28%

11%

83% - 23%

80%

67% -

77% ^ 76%

68% -

76% ^ 70%

64%

71% ^ 75%

62% -

71% ^

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

11% 18% 10% 9% 14% 6% 11% 17% 9% 5% 13% 7%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Graffiti Signs Junked/Abandoned Vehicles Noise

Strongly Agree

Agree

Don’t know

60%

43% 49% 54%

41% 37%

56% 46% 41%

9%

18% 19%

10%

16% 23%

8%

14% 16%

69%

61% -

68% ^ 64%

57% - 60%

64% 60%

57%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

7% 12% 7% 15% 23% 13% 18% 21% 17%

2009 2011 2013 2009 2011 2013 2009 2011 2013

Weeds and High Grass Vacant or Dilapidated Buildings Zoning

Strongly Agree

Agree


75 18. In my neighborhood, the City adequately enforces codes regarding…?

Slide 2 of 2

Strongly Agree and Agree Scores Shown

Don’t know


53%

41% 43%

33% 49% 48%

86% 90% 91%

0%

25%

50%

75%

100%

2009 2011 2013

Excellent

Good

76

Overall Look of Neighborhood

18b. How would you rate the overall look of your neighborhood?


77

How to Improve Overall Look of Neighborhood

18c. Please tell me how the City could improve the overall look of your neighborhood.

How could Pearland improve the look? 2009 2011 2013Enforce weeds/high grass codes 14% 23% 26%

Streetlights/sidewalks 5% 23% 17%

Clean up run-down cars/houses 21% 13% 14%

Enforce zoning 0% 5% 11%

Improve streets 7% 10% 6%

Base: Those who rated poor/fair 56 40 35

Traffic and Mobility

79

Summary

•  Traffic management overall receives mediocre ratings (48%) of good or excellent. –  This is no different than the previous wave.

•  Most street and transportation factors receive average ratings (60% and higher giving good or excellent ratings); however, a few are rated lower: –  Traffic management during peak hours (38%) –  While bike paths and walking trails also receive few high ratings, they

also have a high number of Don’t know mentions. –  Ratings for Traffic management in neighborhoods and Right-of-way

mowing both increased significantly from the 2011 ratings.

Rating Street and Transportation Services




Slide 1 of 3

66%

52% 54% 57% 50% 51%

59% 49% 53%

65%

49% 52%

17%

28% 26% 15% 18%

26% 12%

16%

21%

14%

18% 19%

83% 80% 80%

72% 68%

77% ^ 71%

65% -

74% ^ 79%

67% ^ 71%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2% 1% 1% 3% 3% 2% 9% 15% 11% 1% 1% 1%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Conditions of Neighborhood streets

Traffic Management in your Neighborhood

Right-of-Way Mowing Condition of Major Streets

Excellent

Good

Don’t know





Slide 2 of 3

55% 49% 52% 52% 52% 49% 53% 48% 47% 52%

45% 44%

15% 18% 17% 13% 17% 20% 13%

13% 18% 15%

18% 20%

70% 67% 69%

65% 69% 69%

66% 61%

65% 67% 63% 64%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

10% 9% 5% 1% 0% 1% 19% 24% 18% 9% 9% 7%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Codition of Sidewalks Adequacy of Street Lighting Street Sweeping Pedestrian Accessibility to Sidewalks/Trails

Excellent

Good

Don’t know





Slide 3 of 3

47% 46% 39% 34% 36%

25% 30% 26% 30% 29%

9% 13% 21%

17% 18%

13% 11%

7% 6% 9%

56% 59% 60%

51% 54%

38% 41%

33% 36% 38%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1% 3% 3% 28% 23% 36% 30% 4% 3% 1%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Mobility and Getting Around Walking Trails Bike Paths Traffic Management Durring Peak Hours

Excellent

Good

Don’t know

Overall Satisfaction with Pearland City Traffic Management Overall

83

24% 28% 18%

26% 26%

34%

41% 37% 38%

8% 9% 10%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1% 1% 1%

2013 2011 2009


Excellent

Good

Fair

Poor

19k. On a scale of excellent, good, fair, or poor, how would you rate transportation services on traffic management overall?

49% 46% 48%


Police Department

85

Summary

•  Just as in 2011, residents appear to feel safe in their neighborhood during the day and night as well as in shopping areas during the day. –  Safety ratings for neighborhoods at night have significantly increased from 89%

in 2011 to 96% in 2013. –  While residents do feel significantly safer in shopping areas at night in 2013 than

they did in 2011, shopping areas at night along with Pearland parks received somewhat lower ratings than other areas of town.

•  Overall satisfaction with residents’ contact with the police department has stayed level with the previous wave. –  However, ratings for the individual factors; Effectiveness, Speed, Courtesy and

Professionalism, and Responsiveness of the communication, have slightly decreased.

–  Effectiveness of handling the situation was the only area of communication with the Pearland Police department saw a significant decrease.

•  The only perception of the Pearland Police that saw a significant change was an increase in satisfied and very satisfied ratings for Reducing juvenile crime from 44% in 2011 to 53% in 2013.

Rating Feeling of Safety

86 24. On a scale of very safe, safe, unsafe, or very unsafe, please rate how safe you feel…


Very Safe + Safe Scores Shown

60% 54%

48%

66% 61% 58% 65% 61% 64%

56% 55% 52% 57% 51%

57%

38% 43% 51%

26% 28% 38% 25% 30%

30%

18% 16% 20% 13%

12%

15%

98% 97% 99%

92% 89%

96% ^ 90% 91%

94%

74% 71% 72% 70%

63% -

72% ^

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1% 1% 1% 2% 2% 2% 2% 3% 3% 20% 23% 24% 11% 12% 10%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

In your neighborhood during the day

In your neighborhood during the night

In Pearland shopping areas during the day

In a Pearland park In Pearland shopping areas durring the night

Very Safe

Safe

Don’t know

Rating Contact with Pearland Police Department

Q26. On a scale of excellent, good, fair, or poor, how would you rate…?

Base: 2009=81 2011=92 2013=72

Base: Those who have had contact with Pearland police; Excellent + Good Scores Shown

36% 28%

22%

37% 32% 26%

38% 37% 29%

42% 35%

24%

53%

54%

51%

42% 46%

44%

36% 41%

38%

43% 48%

39%

89%

82%

73% 79% 78%

70% 74%

78%

67%

85% 83%

63% -

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1% 3% 7% 16% 13% 18% 14% 11% 11% 4% 4% 13%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Courtesy and Professionalism Speed in Responding to Emergency Calls

Responsiveness to Non-emergency Calls

Effectiveness of Handling the Situation

Excellent

Good

Don’t know

Overall Satisfaction with Contact with the Pearland Police Department Overall

88

2% 9% 6%

9%

8% 13%

32% 23%

31%

57% 59%

50%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% 2% 1%

2013 (n=81) 2011 (n=92) 2009 (n=72)


Excellent

Good

Fair

Poor

27. Please rate your overall satisfaction with your contact with your contact with the Pearland Police Department.

89% 82% 81%

Base: Those who have had contact with the

City of Pearland Police Department

56% 49%

55% 60% 51%

57% 58% 47%

54% 58% 53% 53%

20% 28%

22% 18%

24% 20% 15%

26% 23% 11% 19% 18%

76% 77% 77% 78% 75% 77%

73% 73% 77%

69% 72% 71%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

13% 12% 7% 8% 9% 5% 2% 5% 2% 6% 5% 2%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Overall Compentncy of Police Employees

Addressing Citizen's Safety and Security Concerns in the City as a

Whole

Police Visibility in Residential Areas

Traffic Enforcement

Very Satisfied

Satisfied

Rating Perception of Pearland Police Department

89 28. Would you say you are very satisfied, satisfied, neutral, dissatisfied, or very dissatisfied with City of Pearland Police Department on…


Base: Total Sample; Very Satisfied + Satisfied Scores Shown

Slide 1 of 3

Don’t know

57%

43% 49% 53%

46% 52% 51%

45% 52%

36% 36% 41%

19%

31% 21% 14% 22%

17% 12%

18% 15%

14% 16% 16%

76% 74% 70%

67% 68% 69% 63% 63%

67%

50% 52% 57%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

12% 12% 8% 16% 14% 12% 6% 7% 5% 35% 31% 23%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Employee Attitude and Behavior Towards Citizens

Crime Prevention Efforts Police Visibility in Shopping Areas Reducing Gang Related Crime

Very Satisfied

Satisfied





Slide 2 of 3

Don’t know

39% 38% 40% 38% 33% 42%

49%

35% 41%

11% 14% 13% 10%

11%

11%

10%

17% 12%

50% 52% 53% 48%

44%

53% ^ 59%

52% 53%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

34% 33% 25% 32% 33% 23% 19% 24% 22%

2009 2011 2013 2009 2011 2013 2009 2011 2013

Reducing Drug Related Activities Reducing Juvenile Crime Police Visibility in Parks

Very Satisfied

Satisfied





Slide 3 of 3

Don’t know

Fire Department/EMS

93

Summary

•  The Fire Department receives high scores from those who came in contact with this department in the past year. –  At least 67% rated it good or excellent on factors mentioned with as much as

25% reporting a Don’t know.

•  When asking all citizens to rate the Pearland Fire department, about one in five said Don’t know. However, Pearland Fire department ratings for Competency, Effectiveness, and Programs all significantly increased from 2011 receiving at least 63% satisfied and very satisfied ratings.

•  Almost all respondents (99%) have at least one working smoke detector in their home.

•  EMS receives high ratings on various factors (85% or higher) from those who had contact with them over the past year. –  Response time to emergency situations received significantly higher ratings in

2013 than in 2011. –  Response to non-emergency received fewer (70%) high ratings; however, this

factor also receives 28% Don’t know ratings.

29% 32% 33% 43%

23% 25%

50%

14% 25%

43%

27% 25%

57% 45% 42%

43%

45% 42%

43%

55% 42%

29%

45% 42%

86%

77% 75%

86%

68% 67%

93%

69% 67% 72% 72%

67%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

7% 18% 8% 0% 23% 17% 7% 27% 25% 29% 23% 17%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Employee Attitude and Behavior Towards Citizens

Response Time to the Fire Emergency Call

Handling of Fire Related Call Response Time to Non-emergency Situations

Very Satisfied

Satisfied

Rating Pearland Fire Department


Base: 2009=14 2011=22 2013=12

Base: Those who have had contact with Pearland Fire department; Excellent + Good Scores Shown

Note small base size

Don’t know

95

Rating Pearland Fire Department

31. Would you say you are very satisfied, satisfied, neutral, dissatisfied, or very dissatisfied with City of Pearland Fire Department on…



50% 41% 46%

52%

38% 44% 42%

34% 40%

19% 25%

29% 17%

22%

25% 17%

22%

23%

69% 66%

75% ^ 69%

60%

69% ^

59% 56%

63% ^

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

22% 28% 16% 22% 31% 19% 30% 34% 23%

2009 2011 2013 2009 2011 2013 2009 2011 2013

Effectiveness Overall Compentency of Agency Employees Fire Prevention and Education Programs

Very Satisfied

Satisfied

Don’t know

98%

2%

99%

1%

99%

1% 0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Yes No

2009 2011 2013

96

At Least One Working Smoke Detector in Home

32. Do you have at least one working smoke detector in your home?


37%

21% 23%

44%

30% 23%

33% 28%

13%

30% 23% 21%

59%

67%

77%

56%

60% 67%

56% 63%

72% 44%

42% 49%

96%

88%

100%

90% 90% 89% 91% 85%

74%

65% 70%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

4% 7% 0% 0% 2% 0% 7% 5% 5% 19% 28% 28%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Response Time to Emergency Situations

Employee Attitude Toward Citizens

Handling the Situation Response Time to Non-emergency Situations

Very Satisfied

Satisfied

Rating Pearland EMS

97 34. Using a scale of excellent, good, fair, poor, how would you rate the City of Pearland EMS on…?

Base: 2009 =27 2011=43 2013=39

Base: Those who have had contact with Pearland EMS; Excellent + Good Scores Shown

Note small base size

Don’t know

Communications

Summary

•  Nearly two-thirds (60%) of respondents feel that the City does a good job (4 or 5 rating on 1-poor to 5-excellent scale) communicating with them.

•  When gathering information about events, key issues, and Pearland topics, area newspapers (40%) are the top mentioned source of information. –  Secondary sources include the City website (19%) and Pearland publications

such as Pearland Connect and Pearland in Motion (18%). –  They would prefer to receive information through the City printed newsletter

(34%), receive email blasts (30%), and through the City website (25%).

•  The sources of information found most useful by residents are the City website, the annual report and calendar, the daily newspapers, and Pearland in Motion. –  Respondents give the daily newspapers significantly higher usefulness ratings

than in 2011. –  Residents report significantly decreased use of the website, Pearland in Motion,

the Main City hall line, Pearland TV, and the Citizen Action Center. 99

How Well the City Communicates

100

3% 7%

25%

36%

24%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Communication from the City 2013

(N=400)

Excellent (5)

4

3

2

Poor (1)

New question in 2013

35a. On a scale of ‘1’ to ‘5’ where ‘1’ is poor and ‘5’ is excellent, how well do you feel the city communicates with you?

Don’t know – 5%

Main Sources of Information About Events, Key Issues, and Pearland Topics

101

2013 Area newspapers 40%

City website 19%

Pearland publications (Pearland Connect or Pearland in Motion) 18%

Email 11%

Word-of-mouth 9%

Other websites 8%

Banners, billboards 7%

City's social media pages 6%

Mail 4%

Municipal Channel 4%

Media, TV, radio 4% Base: Total Sample 400

New question in 2013 All other answers mentioned by 1% or less of total sample.

35b. What are your main sources of information about events, key issues, and topics in Pearland?

67% 63%

58%

53%

48%

35% -

51% ^

58%

42% - 46%

28% 31%

39% ^ 43% 42%

47%

41%

36%

43%

49% ^

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

City Web Site (www.cityofpearland.com)

Annual Report and Calendar* Daily Newspapers City Biannual Printed Newsletter – Pearland in Motion

Top Box (Very useful + Useful) Haven't Used

Rating Usefulness of Sources to Find Out About Pearland Services and Programs

102 35. Using a scale of very useful, useful, not too useful, or not at all useful, please rate the following sources for finding out about

City of Pearland services and programs.


Very Useful + Useful Ratings Shown *Note: Question new in 2013.





Very Useful + Useful Ratings Shown

42% 41%

34% 37% ^ 37%

17% -

29% ^

38%

33%

23% -

52%

57%

48%

59%

49%

54% 54% 56%

60%

72% ^

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Parks and Recreation website Time for Leisure Brochure** Utility Bill Stuffers Main City Hall Line (281-652-1600)


**Note: Question new in 2011.






28%

17% - 20% 19%

13% 16% ^ 15%

66% 65%

75% ^ 79%

76%

82% 82%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Pearland TV (Municipal Channel) City Electronic Newsletter – Pearland Connect*

Parks and Recreation Facebook** City Facebook*


*Note: Question new in 2013. **Note: Question new in 2011






12% 16%

11% - 9% 8% 7% 6%

85% 80% 81%

89% ^ 90% 90% 93%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Everbridge Messages (free City news subscription

email service)*

Citizen Action Center Parks and Recreation Twitter*

City YouTube* City Twitter*


*Note: Question new in 2013.

How Would Prefer to Receive Information From the City

106

2013 City printed newsletter 34% Email blasts 30% City website 25% City electronic newsletter 19% Information included in your utility bill 17% Phone, robocall 16% City's Facebook page 11% Mailing 6% City's Twitter page 2% Newspaper 2% City's YouTube page 2% Base: Total Sample 400

New question in 2013 All other answers mentioned by 1% or less of total sample.

35c. The City of Pearland uses a variety of methods to communicate with residents. How would you prefer to receive information from the City?

107

Summary

•  Just over half (58%) of respondents have visited the Pearland website. –  Those who have visited the site give positive ratings to the Usefulness,

Information provided, and how user-friendly it is. –  The appearance of the website received significantly higher good and excellent

ratings in 2013 (81%) than in 2011 (74%).

•  Most respondents 93% have not watched a live or archived webcast of a City Council meeting on the City website.

•  While Cable TV remains the preferred method of receiving a TV signal for Pearland residents, there is a significant decrease in those using an antenna to receive their TV signal.

•  Respondents would most like to tell the mayor of Pearland to improve traffic. This has significantly increased in 2013 to numbers similar to the 2009 survey. –  While only 11% of respondents asked the mayor to fix or improve roads in 2011,

this request is significantly lower in 2013 with only 2% mentioning.

64%

33%

3%

62%

34%

5%

58%

39%

3%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Yes No Don't know

2009

2011

2013

108

Visited Pearland Website

37. Have you or a member of your household visited Pearland’s website?


2009 (N=257) 2011 (N=248) 2013 (N=231)

Rating Pearland’s Website

109 38. Please rate the Pearland web site as excellent, good, fair, or poor on…

Base: Those who have visited the site; Excellent + Good Scores Shown

60% 61% 63% 61% 54%

60% 58% 60% 55% 52% 54%

26% 19% 20% 22%

21%

22% 16%

21% 28%

20% 23%

86% 80%

83% 83%

75% -

82%

74%

81% ^ 83%

72% - 77%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2% 2% 3% 0% 2% 3% 3% 3% 0% 2% 3%

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Overall Usefulness Information Available Appearance Being User-friendly

Very Satisfied

Satisfied

Don’t know

6%

93%

0% 0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Yes No Don't know

2013

110

Watched Live or Archived Webcast of City Council Meeting Online

38b. Have you ever watched a live or archived webcast of a City Council meeting at cityofpearland.com/citycouncilvideos?


48%

23%

14% 13%

1%

53%

24%

13% 8% -

2% 0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Cable Satellite IPTV (U-Verse) Antenna No TV

2011 2013

111

Television Signal in Home

39a. If you have a television in your home, please tell me how you receive your signal…


112

One Thing to Tell the Pearland Mayor

2009 2011 2013Improve traffic 38% 24% - 33% ^

Improve city services (trash, police, library, etc.) 10% 9% 6%

Keep up the good work 9% 5% 6%

Increase police protection/the department 0% 5% 6%

Have a master plan 0% 1% 6% ^

Improve/fix roads 16% 11% 2% -

Base: 400 400 400

48. If you could tell the Mayor one thing that would improve the City of Pearland, what would it be?

Other mentions by 4% or less in 2013

Appendix: Regional Comparisons

Respondent Profile

115

Demographic Profile

Gender* 2009 2011 2013 North West South Southeast NortheastMale 45% 44% 48% 47% 45% 53% 39% 53%Female 55% 56% 52% 53% 55% 47% 61% 47%

Age*18 - 24 2% 2% 9%+ 12% 5% 13% 7% 9%25 - 34 19% 14% 17% 20% 21% 16% 18% 12%35 - 44 33% 31% 29% 24% 35% 41%N 25% 17%45 - 54 16% 19% 16% 15% 14% 14% 20% 17%55 - 64 12% 13% 16% 12% 15% 13% 11% 28%N65 - 70 7% 7% 6% 11%NE 5% 1% 10% 8%Over 70 13% 11% 7%- 7% 5% 3% 10% 10%Average 48 48 45 45 44 41 47 50N

Ethnic background*White, non-Hispanic 73% 77% 52%- 44% 42% 50% 52% 72%NHispanic 14% 8%- 18% 24%W 7% 20% 25% 14%African American 6% 8% 17%+ 19%NE 29% 19% 10% 6%Asian 5% 5% 12%+ 12% 21% 9% 11% 5%Other 2% 2% 2% 1% 1% 1% 2% 0%

Base 400 400 400 75 84 102 61 78

*Quotas implemented

116

Demographic Profile

Gender* 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013Male 48% 40% 47% 59% 46% 45% 39% 46% 53% 50% 41% 39% 38% 45% 53%Female 52% 60% 53% 41% 54% 55% 61% 54% 47% 50% 59% 61% 62% 55% 47%Age*18 - 24 2% 3% 12%^ 1% 1% 5% 3% 2% 13%^ 2% 3% 7% 0% 2% 9%25 - 34 19% 19% 20% 38% 21%- 21% 19% 10% 16% 9% 9% 18% 9% 5% 12%35 - 44 29% 44% ^ 24%- 29% 28% 35% 31% 29% 41% 41% 24% 25% 36% 32% 17%45 - 54 14% 7% 15% 16% 22% 14% 19% 21% 14% 9% 27% ^ 20% 17% 17% 17%55 - 64 12% 8% 12% 9% 16% 15% 14% 11% 13% 9% 15% 11% 11% 15% 28%65 - 70 7% 6% 11% 1% 7% 5% 3% 11% ^ 1%- 9% 4% 10% 12% 7% 8%Over 70 17% 10% 7% 3% 4% 5% 11% 10% 3% 20% 18% 10% 14% 17% 10%Average 49 45 45 40 46 44 47 49 41 51 51 47 51 52 50Ethnic background*White, non-Hispanic

75% 85% 44%- 60% 63% 42%^ 69% 80% 50%- 89% 80% 52%- 79% 85% 72%

Hispanic 13% 8% 24%+ 13% 8% 7% 16% 11% 20% 7% 7% 25%^ 14% 5% 14%African American

7% 6% 19%^ 9% 13% 29%^ 8% 2% 19%^ 2% 9% 10% 1% 3% 6%

Asian 2% 1% 12%^ 15% 13% 21% 5% 1% 9%^ 0% 0% 11%^ 4% 3% 5%Other 2% 0% 1% 2% 2% 1% 2% 2% 3% 2% 4% 2% 2% 4% 3%Base 84 72 75 68 112 84 106 82 102 44 74 61 98 60 78

North West South Southeast Northeast

*Quotas implemented

117

Demographic Profile

Employment status 2009 2011 2013 North West South Southeast NortheastFull-time 57% 54% 52% 47% 67% 54% 44% 46%Retired 20% 21% 16% 23% 8% 9% 21% 24%Homemaker 9% 11% 11% 11% 10% 12% 11% 13%Part-time 7% 9% 8% 9% 6% 11% 7% 5%Unemployed 4% 3% 6% 7% 2% 7% 10% 3%Student 2% 1% 5% 4% 5% 5% 7% 5%Refused 2% 2% 2% 0% 2% 3% 0% 4%

HomeownershipOwn 95% 93% 87% 83% 88% 84% 92% 91%

Rent 3% 5% 10% 15% 11% 13% 7% 5%

Refused 2% 3% 3% 3% 1% 3% 2% 4%Base 400 400 400 75 84 102 61 78

*Quotas implemented

118

Demographic Profile

Employment status 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013Full-time 51% 56% 47% 76% 65% 67% 58% 48% 54% 48% 46% 44% 53% 48% 46%Retired 25% 14% 23% 4% 13% 8% 19% 23% 9% 20% 26% 21% 26% 32% 24%Homemaker 10% 14% 11% 7% 9% 10% 9% 12% 12% 9% 14% 11% 8% 5% 13%Part-time 6% 4% 9% 6% 9% 6% 7% 12% 11% 14% 11% 7% 5% 5% 5%Unemployed 5% 10% 7% 1% 2% 2% 4% 1% 7% 5% 0% 10% 5% 5% 3%Student 1% 0% 4% 1% 0% 5% 4% 4% 5% 2% 0% 7% 0% 2% 5%Refused 2% 3% 0% 3% 2% 2% 0% 0% 3% 2% 4% 0% 3% 3% 4%

HomeownershipOwn 92% 92% 83% 96% 95% 88% 95% 99% 84% 100% 85% 92% 94% 90% 91%

Rent 7% 7% 15% 1% 2% 11% 4% 1% 13% 0% 9% ^ 7% 2% 8% 5%

Refused 1% 1% 3% 3% 4% 1% 1% 0% 3% 0% 5% 2% 4% 2% 4%Base 84 72 75 68 112 84 106 82 102 44 74 61 98 60 78

NortheastNorth West South Southeast

*Quotas implemented

119

Demographic Profile

Education 2009 2011 2013 North West South Southeast NortheastHigh School or less 15% 11% 13% 20% 7% 9% 15% 18%Some college 23% 21% 25% 33% 15% 25% 28% 26%College graduate 41% 50% ^ 33% 21% 45% 35% 33% 29%Some graduate school or degree 19% 15% 24% 17% 30% 25% 23% 22%Technical school 1% 2% 4% 8% 1% 4% 2% 3%Refused 2% 2% 2% 0% 1% 3% 0% 3%

Children under 18 living in householdYes 47% 47% 53% 51% 52% 63% 59% 40%

Registered to VoteYes 89% 90% 87% 88% 85% 82% 87% 92%

Frequency VoteAlways 46% 56% 42% 37% 44% 30% 55% 47%Often 25% 26% 30% 32% 26% 38% 21% 28%Seldom 18% 11% 16% 15% 15% 18% 15% 14%Never 10% 8% 13% 16% 14% 14% 9% 11%

Base 400 400 400 75 84 102 61 78

120

Demographic Profile

Education 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013High School or less 19% 14% 20% 3% 4% 7% 14% 17% 9% 18% 12% 15% 19% 8% 18%Some college 17% 21% 33% 9% 13% 15% 31% 24% 25% 34% 24% 28% 22% 27% 26%College graduate 48% 50% 21% 50% 52% 45% 34% 51% ^ 35% 39% 46% 33% 38% 47% 29%Some graduate school or degree 12% 11% 17% 34% 28% 30% 20% 5% 25% 9% 12% 23% 17% 10% 22%Technical school 4% 3% 8% 1% 2% 1% 1% 2% 4% 0% 1% 2% 0% 3% 3%Refused 1% 1% 0% 3% 2% 1% 0% 0% 3% 0% 4% 0% 3% 5% 3%

Children under 18 living in householdYes 42% 53% 51% 46% 46% 52% 55% 52% 63% 48% 50% 59% 45% 33% 40%

Registered to VoteYes 90% 88% 88% 82% 88% 85% 91% 94% 82% 89% 91% 87% 89% 90% 92%

Frequency VoteAlways 45% 54% 37% 52% 52% 44% 43% 55% 30% 44% 60% 55% 49% 61% 47%Often 25% 22% 32% 18% 25% 26% 26% 32% 38% 31% 27% 21% 27% 20% 28%Seldom 18% 16% 15% 20% 15% 15% 18% 8% 18% 23% 4% 15% 15% 9% 14%Never 12% 8% 16% 11% 9% 14% 13% 5% 14% 3% 9% 9% 9% 11% 11%

Base 84 72 75 68 112 84 106 82 102 44 74 61 98 60 78


121

Demographic Profile

Household income 2009 2011 2013 North West South Southeast NortheastUnder $30,000 6% 6% 7% 12% 2% 7% 9% 7%$30,000 - $50,000 10% 9% 12% 16% 8% 11% 8% 14%$50,001 - $75,000 17% 12% 12% 15% 11% 9% 18% 12%$75,001 - $100,000 17% 13% 16% 27% 14% 18% 7% 13%$100,001 - $125,000 11% 13% 10% 8% 7% 12% 15% 10%$125,001 - $150,000 10% 9% 9% 1% 14% 9% 11% 9%Over $150,000 13% 14% 17% 9% 27% 15% 15% 19%Refused 16% 25% 17% 12% 15% 21% 18% 17%Average 94,540$ 97,910$ 98,050$ 77,690$ 116,300$ 97,930$ 97,700$ 99,190$

Base 400 400 400 75 84 102 61 78

122

Demographic Profile

Household income 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013Under $30,000 11% 11% 12% 0% 4% 2% 6% 5% 7% 16% 8% 9% 2% 5% 7%$30,000 - $50,000 12% 8% 16% 7% 3% 8% 12% 12% 11% 9% 11% 8% 8% 13% 14%$50,001 - $75,000 15% 13% 15% 9% 8% 11% 21% 11% 9% 14% 14% 18% 21% 17% 12%$75,001 - $100,000 13% 11% 27% 21% 16% 14% 19% 15% 18% 16% 11% 7% 16% 12% 13%$100,001 - $125,000 13% 17% 8% 13% 11% 7% 13% 7% 12% 11% 22% 15% 6% 10% 10%$125,001 - $150,000 12% 11% 1% 16% 10% 14% 8% 9% 9% 7% 7% 11% 9% 7% 9%Over $150,000 6% 7% 9% 24% 27% 27% 8% 7% 15% 16% 9% 15% 14% 10% 19%Refused 18% 22% 12% 10% 22%^ 15% 13% 34%^ 21% 11% 19% 18% 22% 27% 17%Average 84,350$ 88,620$ 77,690$ 116,800$ 119,540$ 116,300$ 86,960$ 88,430$ 97,930$ 89,490$ 90,790$ 97,700$ 97,700$ 88,300$ 99,190$

Base 84 72 75 68 112 84 106 82 102 44 74 61 98 60 78


Pearland Overall

124


55%

28%

11%

27%

11% 11% 11%

63%

26%

2%

13% 11% 12% 13%

64%

25%

12%

25%

9% 5%

14%

39%

21%

10%

20%

11% 11% 13%

45%

35%

8%

15% 15%

8%

17%

0%

25%

50%

75%

100%

Traffic Too much growth/too fast

Quality and maintenance of

roads

Crime Schools (quality and over crowding)

High taxes Need more city services (Police,

Fire, etc)


8. What do you feel are the three most important issue facing the City of Pearland and its residents today?

Open-ended question


W

W

125


8. What do you feel are the three most important issue facing the City of Pearland and its residents today?

Open-ended question


2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Traffic 64% 56% 55% 60% 55% 63% 64% 46% -‐ 64%^ 50% 45% 39% 55% 46% 45%

Too much growth/too fast

23% 14% 28%^ 15% 11% 26%^ 19% 18% 25% 27% 27% 21% 27% 29% 35%

Quality and maintenance of roads

21% 25% 11%-‐ 21% 9% -‐ 2% 23% 28% 12%-‐ 16% 23% 10%-‐ 10% 15% 8%

Crime 7% 27% ^ 27% 24% 24% 13% 18% 26% 25% 16% 23% 20% 19% 25% 15%

Schools (quality and over crowding)

12% 8% 11% 7% 14% 11% 12% 21%^ 9% 18% 19% 11% 17% 10% 15%

High taxes 10% 11% 11% 19% 14% 12% 8% 11% 5% 16% 11% 11% 15% 15% 8%

More city services (Police, Fire)

11% 10% 11% 16% 18% 13% 10% 12% 14% 14% 11% 13% 6% 8% 17%

Base 84 72 75 68 112 84 106 82 102 44 74 61 98 60 78


126


35%

17%

4%

24%

5%

15%

8% 7%

36%

11% 8%

15%

5%

18%

2% 6%

28%

13%

7%

15%

2%

20%

11% 11%

20%

28%

3%

15%

0%

13% 8%

3%

29%

17%

5% 10% 9%

19%

4% 8%

0%

25%

50%

75%

100%

Convenient location

(Downtown, medical district)

Size (small) Entertainment (shopping, things

to do)

Quiet Friendly people Good community Good schools Safe



Open-ended question


NE

127



Open-ended question


2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Convenient location

27% 36% 35% 59% 55% 36%-‐ 34% 34% 28% 36% 24% 20% 30% 37% 29%

Size (small) 27% 21% 17% 15% 12% 11% 28% 23% 13% 20% 23% 28% 28% 30% 17%Entertainment (shopping, things to do)

14% 8% 4% 18% 7% -‐ 8% 15% 9% 7% 18% 7% 3% 12% 5% 5%

Quiet 13% 8% 24%^ 10% 9% 15% 8% 7% 15% 11% 7% 15% 15% 2% -‐ 10%Friendly people 7% 11% 5% 4% 6% 5% 12% 7% 2% 18% 4% -‐ 0% 12% 12% 9%Good community 10% 14% 15% 10% 16% 18% 8% 16% 20% 9% 24% ^ 13% 8% 13% 19%Good schools 10% 6% 8% 3% 5% 2% 12% 10% 11% 9% 5% 8% 3% 10% 4%Safe 5% 4% 7% 4% 4% 6% 7% 11% 11% 2% 9% 3% 9% 5% 8%


Rating Factors of Pearland: Appearance and Beautification of the City


47% 48% 52% 57% 55%

39% 33% 37% 26% 26%

85% 81%

89% 84% 81%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1% 2% 0% 2% 1%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know

Rating Factors of Pearland: Education


44% 32%

51% 52% 50%

29%

26%

29% 28% 31%

73%

58%

80% 80% 81%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

8% 19% 7% 8% 5%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know

W

N

Rating Factors of Pearland: Entertainment


49% 45% 53%

33% 36%

17% 15%

15%

11% 17%

67% 61%

68%

44%

53%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

7% 8% 5% 13% 9%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know

Rating Factors of Pearland: Mobility


37% 44%

38%

54% 50%

13%

14% 17%

13% 22% 51%

58% 55%

67% 72%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1% 2% 2% 7% 5%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know

N N

N

Rating Factors of Pearland: Medical Facilities


51% 43% 43%

61% 49%

23%

23% 26%

16%

18%

73%

65% 70%

77%

67%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

8% 14% 8% 8% 12%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know

60% 56% 51% 51% 56%

32% 32% 37%

30% 22%

92% 88% 88%

80% 78%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% 0% 0% 7% 0%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good

Rating Factors of Pearland: Local Shopping



Don’t know

SE

Rating Factors of Pearland: Local Job Opportunities


25% 23% 25% 31% 33%

7% 6% 10%

8% 3% 32% 29%

34% 39%

36%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

29% 42% 22% 18% 28%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know

47% 40%

50% 48% 50%

32%

24%

23% 25% 27%

79%

64%

73% 72% 77%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

11% 24% 12% 15% 17%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good

Rating Factors of Pearland: Parks and Recreation Programs



Don’t know N

w

Rating Factors of Pearland: Public Safety


56% 58% 67% 66%

60%

20% 24%

21% 23% 23%

76% 82%

87% 89% 83%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

4% 2% 0% 2% 0%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know S

Rating Factors of Pearland: Emergency Preparedness


52% 48% 54% 54% 55%

25%

19%

25% 25% 27%

77%

67%

79% 79% 82%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

9% 25% 7% 10% 4%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know N

Rating Factors of Pearland: Quality of Life in Neighborhood


55% 48% 51% 52%

58%

37% 45% 40% 41%

37%

92% 93% 91% 93% 95%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1% 0% 0% 2% 1%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent Good


Don’t know

60% 55% 55%

70%

53%

35% 33% 33%

25%

40%

95%

88% 88%

95% 92%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% 1% 0% 2% 3%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good

Rating Factors of Pearland: Quality of Life in Pearland Overall



Don’t know

140

Rating Factors of Pearland: Differences in Regions

Top Box Score Shown (Excellent)

2009 2011 2013 2009 2011 2013 2009 2011 2013

Public safety 20% 26% 20% 15% 19% 24% 21% 10%-‐ 21%^

SouthWestNorth


Factors not listed here showed no differences in regions from 2011 to 2013

2009 2011 2013 2009 2011 2013

Public safety 23% 27% 23% 20% 28% 23%

NortheastSoutheast

Pearland Services

Rating Services of Pearland: Animal Control

142

53%

38%

51% 57%

45%

21%

19%

20% 18%

32%

75%

57%

71% 75% 77%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

16% 27% 16% 7% 10%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


W

Rating Services of Pearland: Fire Department

143

32% 43% 40% 36% 35%

43% 29% 36% 39% 42%

75% 71%

76% 75% 77%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

20% 23% 18% 23% 18%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


36% 31% 33% 38% 35%

44%

18%

33% 34%

33%

80%

49%

67% 72%

68%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

13% 43% 28% 21% 28%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good

Rating Services of Pearland: Emergency Medical Services

144


Don’t know


W

W

N N

Rating Services of Pearland: Police Department

145

43% 42% 48% 52%

40%

31% 39% 26%

28% 41%

73%

81%

75% 80% 81%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

9% 5% 10% 7% 5%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


Rating Services of Pearland: Parks

146

37%

50% 51% 61%

37%

43% 21% 29%

25%

38%

80%

71%

80% 85%

76%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

8% 14% 4% 7% 12%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


W

N

Rating Services of Pearland: Recreation

147

39% 48% 52% 51% 47%

36% 20%

30% 34% 31%

75%

68%

82% 85%

78%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

8% 10% 4% 11% 10%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


W

Rating Services of Pearland: Library

148

44%

25%

40% 44% 42%

21%

11%

29% 30%

28%

65%

36%

70% 74%

71%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

17% 44% 16% 18% 22%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


Rating Services of Pearland: Communication with Residents

149

45% 43% 55%

49% 44%

23% 26%

18% 30%

27%

68% 69% 73%

79%

71%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

7% 5% 7% 0% 6%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


Rating Services of Pearland: Drop-Off Recycling

150

29% 33% 36% 39% 29%

32% 20%

33% 26%

31%

61%

54%

70% 66%

60%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

24% 37% 25% 28% 36%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


Rating Services of Pearland: Curbside Recycling

151

27%

48% 43%

56%

38%

32%

37% 37%

31%

47% 59%

85% 80%

87% 86%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

19% 2% 11% 8% 5%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


W,NE

N N N

-

Rating Services of Pearland: Trash Collection

152

47% 48% 49%

66%

45%

36% 33% 35%

26%

49%

83% 81% 84%

92% 94%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

4% 1% 5% 3% 0%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent Good


Don’t know


N

N

Rating Services of Pearland: Water

153

55% 55% 59% 56% 49%

23% 12%

17% 18% 27%

77%

67%

75% 74% 76%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

8% 5% 4% 3% 0%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


W

Rating Services of Pearland: Drainage

154

48% 54% 52% 51% 54%

20%

26% 24%

20% 23%

68%

80% 75%

70% 77%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

4% 1% 3% 2% 4%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


Rating Services of Pearland: Sewer

155

53% 51% 59%

70%

47%

23% 30% 23%

16%

28%

76% 81% 81%

87%

76%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

9% 6% 9% 3% 6%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


N

Rating Services of Pearland: Inspections and Permits

156

27% 37%

29%

43% 32%

16%

13%

7%

18%

15%

43%

50%

36%

61%

47%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

39% 35% 51% 26% 36%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


N

Rating Services of Pearland: Planning and Zoning

157

40% 38% 37%

54% 42%

11% 8% 8%

2%

12%

51% 46% 45%

56% 54%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

16% 23% 25% 16% 14%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


SE

Rating Services of Pearland: Street Maintenance/Repair

158

32%

51% 50% 46% 44%

20%

21% 14% 23%

21% 52%

73%

64% 69%

64%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1% 5% 0% 2% 0%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


N

N

N

N

Rating Services of Pearland: Traffic Management

159

20% 20% 25%

43% 37%

7% 4% 2%

2% 8%

27% 24%

27%

44% 45%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

4% 1% 0% 2% 3%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


S

N

N

N

N

Rating Services of Pearland: Sidewalk Maintenance

160

36% 48%

56%

39% 40%

20%

20% 14%

25% 19%

56%

68% 70% 64%

59%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

12% 5% 5% 3% 8%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


N

Rating Services of Pearland: City Overall

161

52% 54%

68% 67% 59%

28% 26%

18% 26%

29%

80% 80% 85%

93% 88%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

3% 2% 1% 2% 1%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good


Don’t know


N

N

Rating Services of Pearland: Regional Differences

162

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Fire 86% 81% 75% 46% 48% 71%+ 74% 79% 76% 82% 81% 75% 76% 70% 77%Trash collection 80% 90% 83% 88% 85% 81% 88% 85% 84% 91% 92% 92% 89% 82% 94%^Inspections and permits

54% 50% 43% 49% 45% 50% 57%+ 34% 36% 57% 51% 61% 48% 30%-‐ 47%^

Planning and zoning 50% 49% 51% 38% 46% 46% 50% 35%-‐ 45% 45% 49% 56% 49% 37% 54%^Sidewalk maintenance

62% 47% 56% 68% 74% 68% 67% 55% 70%^ 68% 55% 64% 67% 53% 59%

Base: 84 72 75 68 112 84 106 82 102 44 74 61 98 60 78


Regional Differences from 2011 to 2013

Satisfaction with City Services in Return for Dollars Paid

163

57% 57% 58% 66% 63%

19% 23% 22%

23% 27% 76%

80% 79%

89% 90%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1% 0% 0% 2% 1%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Satisfied Very satisfied

Satisfied + Very Satisfied Shown

Don’t know

14. Considering all the services mentioned in this survey, are you very satisfied, satisfied, neutral, etc… with the level of city services received in return for dollars paid.

N

Rating Public Water: Quality of Drinking Water

164

49% 43%

49% 46% 51%

17%

10%

11% 11%

17%

67%

52%

60% 57%

68%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

8% 7% 9% 11% 1%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good

Don’t know

Q21a. On a scale of excellent, good, fair, or poor, how would you rate…?


Rating Public Water: Taste of Drinking Water

165

47% 45% 40% 46% 45%

16%

7% 8%

8% 17%

63%

52% 48%

54%

62%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

11% 10% 12% 11% 1%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good

Don’t know



NE

Rating Public Water: Response Time to Emergencies

166

36% 37% 35% 43% 41%

9% 5% 11%

10% 10% 45%

42% 46%

52% 51%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

40% 51% 38% 41% 40%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good

Don’t know



Rating Public Water: Home Water Pressure

167

52% 57% 55% 61% 58%

23% 19% 25%

23% 32% 75% 76%

79% 84%

90%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

4% 5% 2% 2% 0%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent Good

Don’t know



N

City Departments

169

Household Contact with City Departments in Past Year

North West South Southeast NortheastUtility billing 33%SE,NE 25% 23% 16% 15%

Library 29% 20% 28% 23% 26%

Police 17% 23% 10% 28% 17%

Animal control 16% 11% 14% 18% 19%

Public works 11% 10% 10% 10% 10%

Permits/inspections 9% 11% 10% 13% 13%

Parks and recreation 15% 11% 13% 10% 10%

EMS 12% 7% 8% 7% 15%

Municipal court 23%W,SE,NE 8% 12% 5% 8%

Fire department 1% 5% 3% 2% 4%Base 75 84 102 61 78

22. Have you or a member of your household contacted any of the following City of Pearland departments about a complaint, request for service, information, or any other reason in the past 12 months?

2013 Regional Comparison

Parks and Recreation

60%

44%

65% 59% 58%

37%

54%

29% 39% 37%

3% 2% 6%

2% 5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Don't know No Yes

Used City Park or Recreational Facility

171

Don’t know

15. In the past year, have you or a family member of your household used a city park, rented a recreational facility, or attended an event at a city facility?

N

N

172

Why Have Not Used City Park

North West South Southeast NortheastNo need to visit 36% 24% 33% 38% 31%

Do not have children 0% 0% 3% 4% 7%

Location too far away 0% 13%N 7% 4% 7%

No time 29% 20% 30% 17% 24%

Too old 4% 7% 3% 8% 14%

No interest in going 14% 13% 10% 8% 10%

Don't know locations 0% 2% 0% 4% 0%

Haven't been here long 4% 2% 3% 0% 0%Base: Those who haven't used city park 28 45 30 24 29

17. Why have you not used a city park or facility?

Other mentions by 1% or less than total sample

173

49%

32%

50% 61%

42%

33%

46%

38% 22%

33%

82% 78%

88% 83%

76%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

9% 14% 6% 8% 4%

North N=45

West N=37

South N=66

Southeast N=36

Northeast N=45

Excellent Good

Don’t know



Rating City Park or Facility: Condition/Safety of the Equipment

Rating City Park or Facility: Turf Maintenance

174

49%

30%

44% 56% 53%

33%

46%

35%

25% 36%

82% 76%

79% 81%

89%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

9% 16% 5% 8% 4%

North N=45

West N=37

South N=66

Southeast N=36

Northeast N=45

Excellent

Good

Don’t know



Rating City Park or Facility: Cleanliness

175

Don’t know



44%

30%

44% 50%

56%

38%

51%

41% 31%

36%

82% 81% 85%

81%

91%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

9% 14% 6% 8% 2%

North N=45

West N=37

South N=66

Southeast N=36

Northeast N=45

Excellent

Good

Rating City Park or Facility: Personal Safety

176

Don’t know



58%

35%

53% 58% 53%

29%

46%

33% 19% 38%

87% 81%

86%

78%

91%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

7% 14% 3% 8% 2%

North N=45

West N=37

South N=66

Southeast N=36

Northeast N=45

Excellent

Good

Rating City Park or Facility: Convenience of Location

177

Don’t know



49%

22%

42% 50%

44%

40%

51%

44% 39% 51%

89%

73%

86% 89%

96%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

7% 14% 3% 8% 2%

North N=45

West N=37

South N=66

Southeast N=36

Northeast N=45

Excellent

Good

W

Rating City Park or Facility: Accessibility

178

42%

24%

50% 56% 51%

42%

51%

39% 28% 42%

84%

76%

89% 83%

93%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

13% 14% 5% 11% 2%

North N=45

West N=37

South N=66

Southeast N=36

Northeast N=45

Excellent

Good

Don’t know



Rating City Park or Facility: Appearance

179

42%

27%

47%

64% 53%

44%

51%

42% 19% 36%

87%

78%

89% 83%

89%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

9% 14% 5% 8% 2%

North N=45

West N=37

South N=66

Southeast N=36

Northeast N=45

Excellent

Good

Don’t know



SE

N

Rating City Park or Facility: Reservation Process

180

Don’t know



22% 11%

26% 22% 29%

22%

19%

17%

6%

16%

44%

30%

42%

28%

44%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

53% 59% 48% 69% 51%

North N=45

West N=37

South N=66

Southeast N=36

Northeast N=45

Excellent

Good

Rating City Park or Facility: Community Events

181

Don’t know



40% 32%

39% 47% 44%

38%

27%

26% 17% 20%

78%

59% 65% 64% 64%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

18% 35% 20% 22% 24%

North N=45

West N=37

South N=66

Southeast N=36

Northeast N=45

Excellent

Good

W

SE

Rating City Park or Facility: Quality of Recreation Programs

182

Don’t know



42% 30%

38% 47% 44%

29%

35% 27%

22% 20%

71% 65% 65%

69% 64%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

22% 27% 14% 14% 27%

North N=45

West N=37

South N=66

Southeast N=36

Northeast N=45

Excellent

Good

Rating City Park or Facility: Range of Recreation Programs

183

Don’t know



31% 27%

41% 36% 47%

24% 27%

26% 28%

13%

56% 54%

67% 64%

60%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

31% 32% 11% 17% 24%

North N=45

West N=37

South N=66

Southeast N=36

Northeast N=45

Excellent

Good

Rating City Park or Facility: Quality of Senior Programs

184

Don’t know



11% 19%

12% 14% 13%

16% 5% 14% 6% 9%

27% 24% 26%

19% 22%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

64% 70% 68% 72% 73%

North N=45

West N=37

South N=66

Southeast N=36

Northeast N=45

Excellent Good

185

Don’t know



Rating City Park or Facility: Overall Satisfaction with

Pearland Parks and Facilities

49%

27%

53%

67% 62%

40%

46%

38% 22% 33%

89%

73%

91% 89% 96%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

7% 14% 3% 8% 2%

North N=45

West N=37

South N=66

Southeast N=36

Northeast N=45

Excellent

Good

186


2011 2013 2011 2013 2011 2013 2011 2013 2011 2013

Personal safety 80% 87% 72% 81%^ 93% 86% 81% 78% 85% 91%Base 46 45 57 37 43 66 43 36 33 45


16. Using a scale of Excellent, Good, Fair, and Poor, how would you rate the…?


187

Park Visited Most Often

16a. Which park do you go to most often?

Base: Those who have used a park or facility

W

North West South Southest NortheastIndependence 11% 8% 15% 58%N 44%N

Centennial 16% 5% 36%N 14% 7%

West side/Rec center 29%S,SE,NE 22% 6% 3% 9%

Southbound 4% 5% 0% 0% 0%

Tom Bass 7% 3% 12% 3% 2%

Liberty 2% 0% 0% 3% 2%

McClean 11% 3% 3% 6% 7%

Park in Shadow Creek 0% 8% 0% 0% 0%

Base: Those who have used a City park 45 37 66 36 45

Ordinance and Code Enforcement

189

Don’t know

Agreement with Statements: The City adequately enforces codes regarding … in my neighborhood

Effectiveness of City Regulations Within Neighborhoods: Junked or Abandoned Vehicles

47% 42% 37%

51% 44%

19% 31% 33%

21% 31%

65%

73% 71% 72%

74%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

9% 7% 9% 10% 8%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Strongly Agree Agree

18. In my neighborhood, the City adequately enforces codes regarding…?

N

190

Don’t know


Effectiveness of City Regulations Within Neighborhoods: Dilapidated Buildings

40% 35% 32% 38%

44%

20% 27% 25% 15%

26%

60% 62% 58%

52%

69%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

13% 13% 13% 13% 13%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



191

Don’t know


Effectiveness of City Regulations Within Neighborhoods: Graffiti

51% 44% 40% 44%

51%

25% 29% 35% 31%

33%

76% 73% 75% 75%

85%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

9% 11% 11% 10% 9%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



192

Don’t know


Effectiveness of City Regulations Within Neighborhoods: Signs

59% 48% 46%

52% 58%

12% 27% 28%

23%

27% 71%

75% 75% 75%

85%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

9% 2% 9% 2% 4%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



N

N

N

193

Don’t know


Effectiveness of City Regulations Within Neighborhoods: Noise

52% 49% 41%

52% 46%

17% 25%

28%

21% 22%

69% 74%

70% 74%

68%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

4% 7% 7% 5% 10%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



194

Don’t know


Effectiveness of City Regulations Within Neighborhoods: High Grass

49% 48% 45% 54% 51%

13% 21% 25%

18% 17%

63%

69% 70% 72% 68%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

5% 4% 9% 7% 8%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



195

Don’t know


Effectiveness of City Regulations Within Neighborhoods: Zoning

36% 37% 41% 49%

41%

15% 19% 16%

18%

14%

51% 56% 57%

67%

55%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

13% 19% 18% 15% 18%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



196


2011 2013 2011 2013 2011 2013 2011 2013 2011 2013

Junked/abandoned vehicles 67% 65% 71% 73% 61% 71% 59% 72% 58% 74%^

Dilapidated building 67% 60% 63% 62% 43% 58%^ 62% 52% 47% 69%^

Graffiti 71% 76% 75% 73% 55% 75%^ 72% 75% 60% 85%^

Noise 61% 69% 67% 74% 51% 70%^ 70% 74% 58% 68%

High grass 67% 63% 63% 69% 57% 70% 64% 72% 50% 68%^

Signs 72% 71% 71% 75% 61% 75%^ 66% 75% 70% 85%^Base 72 75 112 84 82 102 74 61 60 78




197

Don’t know


Overall Look of Neighborhood

51%

32% 42%

49% 44%

33% 62% 47%

44% 53%

84%

94% 89%

93% 96%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% 0% 0% 0% 0%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent

Good

18b. How would you rate the overall look of your neighborhood?

N

N

N

N

N

Traffic and Mobility

199

Don’t know


Rating Street and Transportation Services: Right of Way Mowing

45% 49% 57% 56% 58%

17%

25%

22% 18%

22% 63%

74% 78%

74% 79%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

12% 13% 6% 13% 10%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent Good


N

200

Don’t know


Rating Street and Transportation Services: Mobility and Getting Around

35% 36% 36%

52% 40%

24% 20% 19%

13% 27%

59% 56% 55%

66% 67%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1% 4% 2% 5% 3%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent Good


N

201

Don’t know


Rating Street and Transportation Services: Traffic Management in Your Neighborhood

45% 49% 55% 52% 51%

24% 25%

23% 26% 31%

69% 74%

77% 79% 82%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

4% 0% 0% 3% 1%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent Good


202

Don’t know


Rating Street and Transportation Services: Pedestrian Accessibility to Sidewalks

33%

48% 44% 44% 49%

15%

33%

17% 16% 15%

48%

81%

61% 61% 64%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

7% 5% 3% 11% 12%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent Good


N

N N

203

Don’t know


Rating Street and Transportation Services: Street Sweeping

31%

49% 47% 56% 51%

24%

24% 16%

7% 19% 55%

73%

63% 62%

71%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

27% 10% 20% 16% 17%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent Good

W


N

SE

-

N

204

Don’t know


Rating Street and Transportation Services: Condition of Major Streets

51% 43%

56% 54% 58%

12% 29%

18% 16%

21% 63%

71% 74% 70%

78%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1% 1% 1% 0% 0%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent Good


N

N

205

Don’t know


Rating Street and Transportation Services: Condition of Neighborhood Streets

48% 50% 57% 56% 58%

28% 36% 22% 25% 21%

76%

86%

78% 80% 78%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% 1% 0% 2% 1%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent Good


206

Don’t know


Rating Street and Transportation Services: Condition of Sidewalks

48% 50% 59% 54%

45%

8%

31% 12% 18%

15%

56%

81%

71% 72%

60%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

9% 1% 3% 3% 6%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent Good


N

N

N

W

207

Don’t know


Rating Street and Transportation Services: Adequacy of Street Lighting

35% 46%

57%

43%

59%

23%

23%

20%

18%

14% 57%

69%

76%

61%

73%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% 2% 0% 5% 0%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent Good


N

N

N

N

208

Don’t know


Rating Street and Transportation Services: Traffic Management During Peak Hours

20% 25% 26%

39% 35%

8%

11% 8%

8% 10%

28%

36% 34%

48% 45%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

3% 1% 0% 0% 0%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent Good


N

N

N

N

209

Don’t know


Rating Street and Transportation Services: Traffic Management Overall

32% 29% 35%

52% 45%

8% 13% 8%

10%

10% 40% 42% 43%

62%

55%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% 1% 0% 0% 1%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent Good


N

N

210

Don’t know


Rating Street and Transportation Services: Bike Paths

17%

37% 40% 30%

19%

5%

21% 8%

11%

10% 22%

58%

48%

41%

29%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

39% 25% 20% 33% 36%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent Good


N

N N

W

211

Don’t know


Rating Street and Transportation Services: Walking Trails

21%

38% 42% 46%

31%

9%

30% 15%

18%

17% 30%

68%

57%

64%

48%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

31% 17% 17% 25% 31%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent Good


W,S

N

N N N

212



Differences in Regions From 2011 to 2013; Excellent + Good Scores Shown

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Right-of-way mowing 68% 69% 63% 66% 62% 74% 74% 57%- 78%+ 77% 70% 74% 71% 65% 79%

Street sweeping 51% 60% 55% 75% 72% 73% 73% 54%- 63% 64% 58% 62% 65% 53% 71%^Base: 84 72 75 68 112 84 106 82 102 44 74 61 98 60 78


Police Department

214

Don’t know


Rating Feeling of Safety: In Your Neighborhood During the Day

53% 46% 46% 48% 45%

44% 51% 52% 49% 55%

97% 98% 98% 97% 100%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% 1% 1% 0% 0%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Safe Safe

24. On a scale of very safe, safe, unsafe, or very unsafe, please rate how safe you feel…

215

Don’t know


Rating Feeling of Safety: In Your Neighborhood During the Night

69% 65%

50% 54% 50%

28% 31%

43% 38% 46%

97% 96% 93% 92%

96%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% 1% 3% 3% 4%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Safe Safe


N

S,NE

N

216

Don’t know


Rating Feeling of Safety: Pearland Park

57%

38%

57% 49%

58%

17%

23%

23%

16%

19%

75%

61%

79%

66%

77%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

21% 35% 18% 30% 21%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Safe Safe


W

217

Don’t know


Rating Feeling of Safety: Pearland Shopping Areas During the Day

65% 56%

69% 59%

68%

25% 37%

30%

26%

28%

91% 93%

99%

85%

96%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

3% 4% 0% 10% 0%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Safe Safe


N

218

Don’t know


Rating Feeling of Safety: Pearland Shopping Areas at Night

55% 58% 63%

49% 58%

12% 18%

20%

8%

14%

67%

76%

82%

57%

72%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

7% 8% 4% 20% 13%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Safe Safe


N

219

Rating Feeling of Safety: Regional Differences 2011 to 2013


2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Pearland Park 77% 79% 75% 74% 66% 61% 75% 62%- 79% 73% 77% 66% 69% 72% 77%

Pearland shopping areas during the day

93% 93% 91% 97% 94% 93% 83% 87% 99%+ 91% 86% 85% 91% 92% 96%

Pearland shopping areas at night

71% 63% 67% 88% 74% 76% 66% 46%- 82%+ 64% 64% 57% 65% 60% 72%

Neighborhood at night

89% 90% 97% 90% 86% 96%^ 92% 88% 93% 93% 91% 92% 95% 92% 96%

Base: 84 72 75 68 112 84 106 82 102 44 74 61 98 60 78



220

Don’t know


Rating Perception of Pearland Police Department: Visibility in Residential Areas

52% 57% 58% 49% 51%

17%

29% 20%

25% 23%

69%

86%

77% 74% 74%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

4% 1% 2% 2% 1%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Satisfied Satisfied

28. Would you say you are very satisfied, satisfied, neutral, dissatisfied, or very dissatisfied with City of Pearland Police Department on…

N

221

Don’t know


Rating Perception of Pearland Police Department: Visibility in Parks

37% 49%

39% 38% 38%

11%

6% 17%

11% 14%

48%

55% 56%

49% 53%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

19% 31% 19% 20% 21%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



222

Don’t know


Rating Perception of Pearland Police Department: Visibility in Shopping Areas

53% 52% 56% 49% 46%

8%

26% 13%

13% 15%

61%

79%

69%

62% 62%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

4% 4% 4% 8% 6%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



N

N

223

Don’t know


Rating Perception of Pearland Police Department: Reducing Drug Related Activities

41% 42% 40% 34%

42%

9% 12% 17%

16% 10%

51% 54%

57%

51% 53%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

27% 32% 23% 16% 24%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



224

Don’t know


Rating Perception of Pearland Police Department: Reducing Gang Related Crime

37% 40% 46% 41% 37%

12% 14%

15% 23%

15%

49% 55%

61% 64%

53%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

27% 30% 19% 11% 26%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



SE

225

Don’t know


Rating Perception of Pearland Police Department: Reducing Juvenile Crime

40% 37% 49%

43% 37%

7% 14%

10% 10%

12%

47% 51%

59% 52%

49%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

24% 31% 18% 18% 24%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



226

Don’t know


Rating Perception of Pearland Police Department: Traffic Enforcement

51% 58%

47% 57% 55%

15%

19%

21%

15% 19%

65%

77%

68% 72% 74%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1% 1% 3% 3% 3%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



227

Don’t know


Rating Perception of Pearland Police Department: Crime Prevention Efforts

47% 56% 54%

46% 55%

15%

21% 14%

20%

15% 61%

77%

68% 66% 71%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

15% 10% 10% 11% 15%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



N

228

Don’t know


Rating Perception of Pearland Police Department: Employee Attitude and Behavior Towards Citizen

55%

40%

55% 51% 44%

12%

27%

18% 23%

23%

67% 68% 73% 74%

67%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

8% 15% 6% 3% 8%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



N

229

Don’t know


Rating Perception of Pearland Police Department: Overall Competency

56% 55% 59% 61%

45%

16% 29%

14% 20%

31%

72%

83%

73%

80% 76%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

8% 5% 8% 10% 6%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



N

230

Don’t know


Rating Perception of Pearland Police Department: Addressing Citizen’s Safety and Security Questions

61% 49%

59% 57% 59%

15% 27%

18% 20% 21%

76% 76% 76% 77% 79%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

4% 11% 5% 2% 4%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



Fire Department

232

Don’t know


Rating Pearland Fire Department: Effectiveness

43% 40% 52%

46% 49%

29% 25%

28% 28% 27%

72%

65%

80% 74% 76%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

17% 20% 15% 11% 13%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



233

Don’t know


Rating Pearland Fire Department: Overall Competency of Agency Employees

43% 35%

56% 48%

38%

25%

27%

23%

21%

27%

68% 62%

78%

69% 65%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

20% 25% 15% 11% 21%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



234

Don’t know


Rating Pearland Fire Department: Fire Prevention and Education Programs

40% 36% 48%

41% 32%

23% 20%

27%

21%

23%

63%

56%

75%

62%

55%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

24% 29% 18% 18% 26%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78



235

Rating Pearland Fire Department : Regional Differences 2009 to 2011

Satisfied + Very Satisfied Scores Shown

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Fire prevention and education programs

58% 53% 63% 41% 45% 56% 60% 51% 75%+ 64% 72% 62% 64% 65% 55%

Effectiveness 73% 61% 72% 49% 53% 65%^ 69% 67% 80%^ 75% 81% 74% 77% 72% 76%

Competancy of agency employees

71% 56%- 68% 46% 52% 62% 68% 63% 78%^ 73% 74% 69% 80%+ 60% 65%

Base: 84 72 75 68 112 84 106 82 102 44 74 61 98 60 78



236

At Least One Working Smoke Detector in Home

97% 100% 99% 100% 97%

3% 0% 1% 0% 3%

0%

25%

50%

75%

100%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

No

Yes

32. Do you have at least one working smoke detector in your home?

-

Communications

238

Don’t know

Top-Box Ratings (4 + 5) Shown

Rating How Well City Communicates

37% 38% 34% 39% 33%

17%

31%

19%

26% 28%

54%

69%

53%

65% 61%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

7% 4% 6% 2% 5%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Excellent 4

N

35a. How well do you feel the City communicates with you? *New Question in 2013

239

Main Sources of Information

35b. What are the major sources of information about events, key issues, and topics in Pearland?

Open-ended question

*New Question in 2013



Area newspapers 40% 36% 40% 41% 42%City website 15% 19% 20% 26% 18%Pearland publications 19% 17% 17% 26% 15%Email 9% 12% 15% 10% 8%Word-‐of-‐mouth, friends, family, neighbors 16%W,SE 6% 9% 5% 6%Other websites 15%W,SE 4% 11% 8% 1%Banners 4% 8% 7% 5% 9%City's social media pages 9% 6% 6% 2% 4%Mail 1% 5% 5% 5% 4%Municipal channel 4% 0% 4% 8% 5%Media, TV, Radio 4% 4% 5% 3% 4%

Base: 75 84 102 61 78

240

Preferred Communication

35c. How would you prefer to receive information from the City?

Open-ended question

*New Question in 2013



Pearland in Motion (printed newsletter) 36% 33% 34% 25% 38%Email blasts 32% 39% 21% 30% 31%City website 25% 20% 28% 36% 18%Pearland Connect (electronic newsletter) 15% 21% 22% 20% 15%Information included in utility bill 15% 13% 20% 15% 22%Phone, robocall 23%W 11% 13% 25% 14%City's Facebook page 12% 13% 11% 8% 9%Mailing 11% 6% 5% 5% 4%

Base: 75 84 102 61 78

241

Haven’t Used


Rating Usefulness of Annual Report and Calendar

39% 33% 34% 39%

49%

17%

13% 16%

23% 6%

56%

46% 50%

62%

55%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

41% 49% 44% 34% 41%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Useful Useful

35. Please rate the following sources for finding out about City of Pearland services and programs.

NE

242


Rating Usefulness of Pearland in Motion

35% 39% 33% 38% 36%

9% 8%

13% 8% 9%

44% 48% 46% 46% 45%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

53% 45% 51% 48% 49%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Useful Useful


Haven’t Used

243


Rating Usefulness of Pearland Connect

12% 17% 20% 13% 14%

4% 2%

3%

0% 5%

16% 19%

23%

13% 19%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

81% 77% 75% 85% 79%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Useful Useful


Haven’t Used

244


Rating Usefulness of City Website

35% 40% 38% 36% 41%

23% 18% 18% 28% 17%

57% 58% 56%

64% 58%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

41% 38% 42% 33% 40%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Useful Useful


Haven’t Used

245


Rating Usefulness of City Hall Line

20% 19% 10%

18% 26%

7% 4%

4%

7%

6% 27%

23%

14%

25%

32%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

68% 74% 80% 72% 64%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Useful Useful


Haven’t Used

S

246


Rating Usefulness of Daily Newspaper

29% 25%

38% 39% 41%

15% 14%

20% 16% 18% 44%

39%

58% 56%

59%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

48% 55% 35% 38% 27%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Useful Useful


Haven’t Used NE

247


Rating Usefulness of Everbridge Message

5% 14%

8% 3% 6% 7%

2% 7%

2% 3%

12% 17% 15%

5% 9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

84% 81% 83% 90% 90%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Useful Useful


Haven’t Used

248


Rating Usefulness of Utility Bill Stuffers

24% 25% 21% 25% 26%

5% 7%

2% 3%

9% 29%

32%

23% 28%

35%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

59% 52% 61% 52% 45%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Useful Useful


Haven’t Used

249


Rating Usefulness of Pearland TV

16% 12% 11% 18% 17%

9%

4% 5%

5% 4%

25%

15% 16%

23% 21%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

69% 82% 76% 75% 72%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Useful Useful


Haven’t Used

250


Rating Usefulness of City Facebook

16% 11% 12% 11% 8%

4% 4% 4% 7%

1%

20% 14% 16% 18%

9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

76% 83% 83% 80% 87%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Useful Useful


Haven’t Used

251


Rating Usefulness of City Twitter

4% 11%

1% 7%

0%

5% 0%

2% 0%

0%

9% 11%

3% 7% 0%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

88% 87% 97% 92% 97%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Useful Useful


Haven’t Used

W,NE

252


Rating Usefulness of City YouTube

7% 10% 2% 7%

1%

4% 1%

3% 0%

1%

11% 11% 5% 7%

3%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

88% 87% 93% 92% 91%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Useful Useful


Haven’t Used

NE

253


Rating Usefulness of Leisure Brochure

20% 29% 25% 28% 23%

17% 10%

11% 15%

10%

37% 38% 35%

43%

33%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

57% 60% 63% 54% 59%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Useful Useful


Haven’t Used

254


Rating Usefulness of Parks and Recreation Website

28% 29% 35%

23% 31%

15% 11% 10%

16% 6%

43% 39%

45% 39% 37%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

55% 60% 54% 57% 58%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Useful Useful


Haven’t Used

255


Rating Usefulness of Parks and Recreation Facebook

17% 12% 12% 11% 6%

0% 4% 6% 5%

4%

17% 15% 18% 16% 10%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

81% 82% 80% 82% 86%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Useful Useful


Haven’t Used

S,NE

256


Rating Usefulness of Parks and Recreation Twitter

8% 11% 3% 5% 8%

0% 0%

3% 2% 0% 8%

11% 6% 7% 8%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

88% 87% 92% 90% 90%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Useful Useful


Haven’t Used

257


Rating Usefulness of Citizen Action Center

7% 12% 4%

10% 6% 0%

1%

2% 2%

1% 7%

13%

6% 11%

8%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

91% 86% 92% 87% 90%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Very Useful Useful


Haven’t Used

258


Visited Pearland Web Site

37% 48%

40% 31% 36%

59%

50% 55% 69% 60%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

4% 2% 5% 0% 4%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Yes No

Don’t Know

37. Have you or a member of your household visited Pearland’s website?

Rating Pearland’s Website: User-friendly

259

61% 52% 48% 52% 55%

23%

19% 21%

21%

28%

84%

71% 70% 74%

83%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% 0% 11% 2% 2%

North N=44

West N=42

South N=56

Southeast N=42

Northeast N=47

Excellent

Good

Don’t know


38. Please rate the Pearland website as excellent, good, fair, or poor on…

N

Rating Pearland’s Website: Information Available on the Site

260

Don’t know



52% 64% 61% 62% 62%

25%

19% 18% 21% 26%

77% 83%

79% 83%

87%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% 0% 9% 5% 2%

North N=44

West N=42

South N=56

Southeast N=42

Northeast N=47

Excellent Good

N

Rating Pearland’s Website: Overall Usefulness

261

Don’t know



57% 69%

59% 62% 68%

25%

19%

20% 17%

19%

82% 88%

79% 79%

87%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% 0% 9% 2% 2%

North N=44

West N=42

South N=56

Southeast N=42

Northeast N=47

Excellent

Good

N

Rating Pearland’s Website: Appearance

262

Don’t know



57% 57% 59% 64% 64%

25% 19%

25% 12% 23%

82% 76%

84%

76%

87%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0% 0% 7% 7% 2%

North N=44

West N=42

South N=56

Southeast N=42

Northeast N=47

Excellent

Good

263

Rating Pearland’s Website:

2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013 2009 2011 2013

Overall Usefulness

90% 69%- 82% 81% 84% 88% 85% 82% 79% 92% 80% 79% 85% 82% 87%

User Friendly 88% 69%- 84% 79% 75% 71% 81% 76% 70% 88% 73% 74% 82% 64% 83%^

Base: 50 52 44 48 69 42 74 50 56 25 44 42 60 33 47



Regional Differences

264

Television Signal in Home

48% 49% 45%

64% 62%

28% 23% 26%

23% 21%

13% 14% 14%

10% 10%

7% 10% 12%

2% 5%

0%

25%

50%

75%

100%

North N=75

West N=84

South N=102

Southeast N=61

Northeast N=78

Antenna

IPTV

Satellite

Cable

39a. If you have a television in your home, please tell me how you receive your signal…

city of pearland

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