city of koronadal e-government online system an innovations in technology and governance case study

City of KoronadalE-Government Online System

An Innovations in Technology and Governance Case Study

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City of KoronadalE-Government Online System

An Innovations in Technology and Governance Case Study

Joint Project and Development by:

• City of Koronadal Planning Office• Koronadal Investment Center• TICK –Technology, Information and Communication in Koronadal

• SP Committee on Good Governance

i-GOVERNANCE IN NAGA CITY, PHILIPPINESAn Innovations in Technology and Governance Case Study

For the past decade, Naga City has harnessed information technology to improve, enhance, and redefine traditional notions of governance. The city’s i-Governance initiatives seek to engage individual citizens in civic affairs and increase their access to the local decision-making process.

The program is motivated by the conviction that encouraging participation in governance leads to a more accountable and responsive government and fuels innovative approaches in city management.

A richly featured city website offers residentsthe ability to access critical information on local services.

Koronadal E-Government Online SystemPutting People at the Center

Improving Governance through Increased Efficiency and Local Participation

Among the oldest cities in the Philippines, Naga City traces its roots back to the late 16th century. It is located approximately 450 kilometers south of Manila on the main island of Luzon. Despite a proud and rich history, Naga is a landlocked city lacking a seaport or airport, severely limiting its opportunities to catalyze trade and commerce.

While it possesses a rich endowment of fertile soil and mineral resources, agricultural productivity has historically been low, requiring an increasing dependence on neighboring towns tomeet its local rice requirements.


i-Governance: Putting People at the CenterOn December 15, 2001, with President Gloria M. Arroyo in attendance, Naga City launched its i-Governance Program during the celebration of its 53rd charter anniversary. Representing a new framework for approaching the challenges of local governance, the i-Governance Program incorporated the city’s ICT-DEV initiatives whileplacing a new emphasis on greater participation of individual citizens in all governance matters. At its core, i-Governance stands for:

• inclusive governance, which seeks to embrace, rather than exclude, individuals,peoples and sectors in running government• information openness, which demonstrates that information is power, and trulyempowering when placed in the hands of citizens• interactive engagement, which prioritizes the need for continuing dialog andexchange of information between authorities and constituents, and• innovative management, which commits the city to a culture of excellence sustainedby creativity and innovation.


As an online component of Naga.gov, NetServe provides an extensive catalog of the services provided by the city government — including procedures, response time andresponsible personnel for each type of service; information about city finances, including details about the annual city budget; postings of biddings and public offerings and theiroutcomes; city ordinances and resolutions; and a directory of city officials, their contact numbers and email addresses.


Results and OutcomesOverall, the combination of program innovation and efficiency gains proffered by the use of information technology has resulted in significant gains along the following indicators:• Improved local finances: i-Governance and ICT-DEV have contributed to an increase in local revenues from PhP 13M in 1988 to PhP 132M in 2002, thus, sustaining the growth of Naga City (economic growth is estimated by the Asian Development Bank at an average of 6.5% annually). ICT-DEV was instrumental in increasing localgovernment income by 76 to 112% and reducing operating costs through reduction in manpower and improved personnel productivity. This has provided the city with more funds for its growth and equity-building programs


• The transparency mechanisms introduced by ICT-DEV and i-governance, especially with regard to bids, awards and city procurement, has led to reductions in procurement costs.• More effective and efficient service delivery: Streamlining of processes and the computerization of common applications has improved service delivery times. This is particularly evident for frontline services such as:

Naga City ITG Case Study, Page 5o Determination of business and real property tax due: from 4 hours to 1minuteo Issuance of birth certificates: from 1 week to 30 minuteso Processing of Mayor’s Permit: from 2 hours to 30 minuteso Processing of Building Permit: from 15 days (as mandated by the NationalBuilding Code) to five daysThese results have led to Naga being chosen by the Philippine Chamber of Commerce and Industry as the “Most Business-Friendly City” in the Philippines in 2002. In the same year, the city was selected by the DILG as the regional model for its Anti-Red Tape Campaign.


These improvements are also being felt at the household level. The average annual family income of Nagueños is 126 percent higher than the average family in the greater Bicolregion. At PhP 174,500, it is also 42 percent higher than the national average and comparable with the average urban family income.

Posting of the city budget on the Internet has instilled further consciousness among city government agencies about the need for streamlining and continuous improvements inefficiency and productivity. A larger share of the city budget is now being allocated away from personnel services and into capital expenditures and maintenance and operatingexpenses. In effect, more funds are now channeled to programs.

Even with reductions in the city’s workforce brought about by budgetary constraints this year, performancetargets and standards of city departments were raised.


International Awards

2004 Global 107 Best Practices, 2004 Dubai International Awards i-Governance Program of Naga City (Best Practices in Improving the Living Environment) Conferred by the United Nations - Habitat and the Municipality of Dubai

Recipient, United Nations Public Service Awards Application of Information and Technology (ICT) in Local Government: Local eGovernmentConferred by the United Nations - Department of Economic and Social Affairs (UNDESA) United Nations Public Service Day | June 23, 2004


2003

Recipient, CyberCity Award for Asia-PacificFor Developing Effective & Efficient Model of Utlizing ICT for promoting good governanceConferred by Urban Governance Initiative (TUGI), United Nations Development Programme (UNDP)Kuala Lumpur , Malaysia

2004 Outstanding Program in Local Governance [ i-Governance Program ] Gawad Galing Pook Awards 2004 | December 17, 2004Malacañan Palace , Manila

Best e-Local Governance WebsiteVoted by the Philippine Communication Centrum Foundation (PCCF), Asian Institute of Journalism and Communication (AIJC) and the UNESCO National Commission


Over-all Best LGU Website1st National Computer Center Search for Best Local Government Unit WebsiteNational Computer Center , DOST | June 25, 2004

Best LGU Website (City Level) Non-CMS Category1st National Computer Center Search for Best Local Government Unit WebsiteNational Computer Center , DOST | June 25, 2004

Plaque of Recognition - Model for Good GovernanceFor adopting quantitative and qualitative method of planning as embodied on its Comprehensive Land Use Plan and Zoning Ordinance. As a model for good governance, Naga is the only city in the country with a charter on citizen's participation. Conferred by the DILG and UDCC on October 31, 2003 at Makati City


Excellence Award as Outstanding Accredited LGU in the field of Local Government Personnel Management and Administration | Conferred by the Civil Service Commission on September 26, 2003

2000 Ramon Magsaysay Award for Government ServiceAwarded to Mayor Jesse M. Robredo, in recognition of the way he showed that “effective city management is compatible with yielding power to the people”. Conferred by Ramon Magsaysay Award Foundation, Asia's version of the Nobel Prize, August 31, 2000 , Manila , Philippines

Konrad Adenauer Medal of ExcellenceAwarded to Mayor Jesse M. Robredo, for excelling in local governance specifically in public management innovation



Online Building Permit Transactions


Online Business Directory


Online Business Log In


Online Ordinances


SP Committees


State of the City Reports


Online Maps and Zoning


City Investments Database and Info System


Online Bid Items


City Services Complete Information System

Business & Investments-One Stop Registration-Business Permit

-Business Permit Application-Retirement of Business Permit

-Zoning and Location Clearances-Site Zoning Classification-Zoning Clearance-Business Permit-Zoning Clearance-Building Permit

-Sanitary Inspection-Building and related permits

-Building Permits-Occupancy Permits-Building related permits-Building Inspection

-Real Property Tax-Real Property Tax Payments-Transfer Ta Payments-Real Property Certificate of Payment



Business & Investments

-Real Property Assesment and Declaration-Owners Copy of Updated Tax Declaration-Cancellation, Revision, Correction of assesment-Assesment (New TD) of a newly constructed building-Certified true copy of Tax Declaration, certification of property holding-Annotation or Cancellation of Liens and Mortages on Tax Declaration-Verification of records or history of Real Property

Tax assesment-Verification of Real property location or vicinity-Enviromental Clearance-Certificate of non coverage ECC-Quary permit



Tourism and Visitor Services-Support for Convension-Hotel Reservation

Livelihood and Employment-Public Employment Services -Local Employment Refferals (Application) -Local Employment Refferals (Employers) -Overseas Employment Facilitation (Applicant) -Overseas Employment Facilitation (Employees) -Special Program for Employment of STudents (Applicants) -Special Program for Employment of STudents (Employers) -Government Internship Program-Livelihood Loans and Services

-Application for Livelihood loan assistance-Manpower Training



Infrastracture Services-Maintenance of Street Lights-Maintenance of drainage system and other info-Preparation of Infra plans and programs for work

Agricultural Services-Technical Assistance for Agriculutral Crops

-Crop Inquiry-Soil Analysis-Seed Availability

-Direct Input Assistance-Animal Dispersal-Veterinary Services-Livestock Shipping Permit and health and death certificate

Transport and traffice management-Tri Mobile Franchises

-Application for Franchises-Transfer of Franchise to relatives



Executive Service / Request to the City Mayor-Public Assistance-Permit to conduct motorcades-Mayors Clearance and Certificate of Good

Moral Character

Social Welfare-Social Care study reports-Physical restoration Assistance-Welfare of Socially Disadvantaged Women-Care of children under difficult situation-Assistance for families in crisis situation-Disaster Relief



Integrated Health-Emergency Rescue-Health Services

-General Consultation, Emergency Treatment-Laboratory and Medical Exams-Supply of Drugs and Medicine

-City Health Services-Patient Consultation-Reproductive Tract health Laboratory-Immunization Program

-Nutrition-Provision of Nutri Mix preparation and Iodized Salt-Provision of Milk supplement feeding preparation

-Population-one on one counseling on Nutrition and Family Planning-Pre Marriage Counseling-Administrative of DMPA injection-Issuance of Family Planning Supplies-Referal for Voluntary Contraception at BMC



Urban Poor-Application for Home Lots-Certification for Urban Poor beneficiary for building and Occupancy permit-Relocation/Verification Survey, Pre Survey, Subdivision Survey of

awarded urban poor-Request for preparation of Sketch plan and cost estimates

Civil Registry- Certified True Copies of Registry Records- Registration of Birth and Mariage Certificate- Marriage Licence- Registration of Death Certificates- Registration of Legal Instruments and Court Decrees- Delayed Registration of Civil Registry Documents- Request for Civil Registry Records for endorsements tot he office of the civil registrar- Applying for Legitimation of Natural Child- Filing Petition for change of First Name- Registration for abandoned child



Personnel Services-City Governement Job Application-Application for LEave-Service Records, Certificate of Employment other certificate.

Legal Services-Free Legal COunseling-Rendering of written legal opinion-ISsuance and Authentication of Clearnces-Affidavits and other Legal Documents

Information Services- Certified True copies of City Council Documents- Computer Generated Maps- Building Data- City Planning and Development Info- Affidavit and other Legal Docs.



Complaints- Building Related Complaints- Sanitary Complaints- Complaints against Tri mobile Drivers and Operators

Education-Scholar ng Koronadal-School for Early Education and Development

Other Taxes, Fines and Administrative Fees- Community Tax Certificate- Citation of Tickets for Traffic Violations- Administrative Fines

Environmental Services-Garbage Collections-Permit to Cut Trees-Smoke Belching /Air Pollution Control

