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Q: When will the new design of the Citrix Licensing Portal be available?

A: The newly redesign Licensing Portal will be available on November 6, 2011.

Q: What is the Citrix Licensing Portal?

A: The Citrix Licensing Portal is the My Citrix online tool that allows you to view and manage your Citrix

product licenses.

Q: How do I access the Citrix Licensing Portal?

A: The Citrix licensing Portal can be accessed via My Citrix by selecting Manage Licenses from the

Choose a Toolbox dropdown.

Citrix Licensing Portal

Frequently Asked Questions

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Q: What changes have been made to the Citrix Licensing Portal?

A: The new Citrix Licensing Portal is intended to improve our customers overall licensing experience

with:

Totally redesigned web pages that are more intuitive to navigate and easier to use

Powerful new functionality such as archiving, advanced search, easy exporting, and more

Quick links to the user guide, licensing technology documentation and How-to" videos

Q: How do I take advantage of the new Citrix Licensing Portal?

A: Customers using license server 11.5 or above can take advantage of the new Licensing Portal benefits

immediately after they log in.

Q: I use license server 11.3 or older, what do I need to do to continue working with the new Citrix

Licensing Portal?

A: License files generated out of the new portal for renewed licenses will not work on the older versions

of the license server.

What do customers need to do? Customers have two options as listed below. Citrix highlyrecommends the first option as customers should always be on the latest version of the Citrix

License Server.

1. Upgrade to the latest version of theCitrix License Server.OR

2. Follow these workaround instructions:a. Log on toMyCitrix.b. Renew your licenses as normal and wait to receive your order confirmation email.

(NOTE: Do not use the link provided in the order confirmation email as it will not

work on the older license server.)

c. FromMyCitrix, navigate to the Manage Licenses toolbox.d. Select Reallocate.e. Choose the license(s) that you just renewed and hit .f. Do not change any information on the configure step. Just hit (you

are essentially reallocating this license to the same license server).

g. Hit again on the confirmation step.h. You will get a confirmation that your Reallocation was successful. Select OK to

download the new license file.i. Proceed as normal to save the license file and then install on your license server.

Note: This work around must be performed every time a license is renewed after November 6, 2011,

as long as you are still utilizing an older License Server.

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When do customers need to take one of the above actions? Customers need to perform one of the

above actions prior to installing a renewed license file that was generated after or on November 6,

2011. Again, Citrix always recommends that you are running the latest version of the License Server

which can be upgraded at any time.

Q: Where are my RE license files?A: The Renewal files, also known as RE licenses, are located under the Manage Licenses Toolbox >

Redownload > Recently Renewed tab. Customers will no longer see RE license files or license codes.

Instead, the original (base) license file has been updated with the new expiration date per the

renewal. Simply download the license file from the Recently Renewed tab to obtain your latest

license file.

Q: Is training for the Citrix Licensing Portal available?

A: Yes. To access training materials, click on the Help button on the Overview page.

Upon clicking the Help button, a pop-up will be displayed with the following quick links:

Q: Who do I contact if I have any questions?

A: Customers needing further assistance or that have additional questions should contactcustomerservice@citrix.com.

Q: How do I access the most used functionalities within the Citrix Licensing Portal?

How do I? Go to

Obtain a copy of the Manage

Licenses User Guide?

Manage Licenses toolbox, click on the Help button and select

the User Guide option

View a list of all of my licenses?

Manage Licenses toolbox and click on the View button to

launch a list of your licenses. For additional step by stepinstructions see Launch the View Tool in the Manage Licenses

User Guide.

Allocate my product licenses?Manage Licenses toolbox and click on the Allocate button.

For additional step by step instructions see Launch the

mailto:customerservice@citrix.commailto:customerservice@citrix.commailto:customerservice@citrix.com

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Allocate Tool in the Manage Licenses User Guide.

Move my licenses to another license

server?

Manage Licenses toolbox and click on the Reallocate icon to

perform your reallocations. For additional step by step

instructions see Launch the Reallocate Tool in the Manage

Licenses User Guide.

Download and Redownload my

license files?

Manage Licenses toolbox and click on the Redownload icon.

For additional step by step instructions see Launch the

Redownload Tool in the Manage Licenses User Guide.

Renew my licenses?

Manage Licenses toolbox and click on the Renew icon to

renew your licenses. For additional step by step instructions

see Launch the Manage My Renewals Toolbox in the Manage

Licenses User Guide.

Upgrade my Citrix products?

Manage Licenses toolbox and click on the Upgrade icon. For

additional step by step instructions see Launch the UpgradeMy Products Toolbox in the Manage Licenses User Guide.

Return my licenses?

Manage Licenses toolbox and click on the Return icon to

return your licenses. For additional step by step instructions

see Launch the Return Tool in the Manage Licenses User

Guide.

View my pending hardware returns?

Manage Licenses toolbox and click on the View Pending

Returns hyperlink located at the bottom of the Overview

page. This will launch a list of your pending hardware returns.

(NOTE: This link will only be displayed for customers withpending hardware returns.)

Where do I go to activate my Citrix

Metaframe XP licenses?

Manage Licenses toolbox and click on the Activate Citrix

Metaframe XP Licenses hyperlink located at the bottom of

the Overview page. (NOTE: This link will only be displayed for

customers with Citrix Metaframe XP licenses.)