citizen's / client's charter -...

Citizen's / Client's Charter

(Department Of Agricultural Research andEducation)

(2011-2012)

for

AddressKrishi Bhawan, Dr. Rajendra PrasadRoad, New Delhi - 110114

Website ID http://www.dare.nic.inDate Of Issue February 2011Next Review February 2012

08/01/2013 2.58 PMGenerated on

Vision Mission

Citizen's / Client's Charter for Department Of Agricultural Research and Education-(2011-2012)

Harnessing science to ensure comprehensive and sustained physical, economic and ecological access to food and livelihood security toall Indians, through generation, assessment, refinement and adoption of appropriate technologies.

Mission

Sustainability and growth of Indian agriculture by interfacing agricultural research, higher

education and front-line extension initiatives complemented with institutional,

infrastructural and policy support that will create efficient and effective science-harnessing

tool.

Objective

Functions

Vision


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Main Services / Transactions

Citizen's / Client's Charter for Department Of Agricultural Research and Education -(2011-2012)

Services / TransactionWeight % Responsible

Person(Designation)

S.No.Email

Mobile(Phone No.) Process

Fees

AmountModeCategoryDocumentRequired

N/ADr. K. Sharma(ADG(HRD)) Proforma N/ATimely award of winter and summer school trainings for capacitybuilding of faculty after receiving the proposals from Institutions

15 [email protected] 96501255521. Inviting proposals from ICARInstitutes/SAUs

N/A1

(25843635)

N/AGuidelines N/A2. Evaluation of proposals by SMDs /Experts within 60 days

N/A

N/AN/A N/A3. Communication to the concernedInstitutions and release of grants in 60 dayspost approval

N/A


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Person(Designation)

S.No.Email


Fees


N/ADr. J.S. Sandhu(ADG (Seeds)) Proforma for inviting seedindent

N/ATimely supply of breeder seeds to indenting departments /agencies

15 [email protected] 95828989781. Inviting indent from Department ofAgriculture and Cooperation (DAC) andfrom respective agencies

N/A2

(23382257)

N/AProforma for indentsubmission

N/A2. Submission of consolidated breedersseed requirement to ICAR from DAC

N/A

N/AN/A N/A3. Working out the cost and supply toindenting agencies

N/A


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Person(Designation)

S.No.Email


Fees


N/ADr. Umesh Srivastava(ADG(Hort.II))

Indent on prescribedproforma

N/ATimely allotment / processing of indents for supply of qualityseeds and planting materials of horticultural crops

15 [email protected] 9582898984Receiving the indent, examining availabilityof material, directing Institutes for allotmentof quality seed and planting materials

N/A3

(25841287)

N/ADr. N.P.S. Sirohi(ADG(Engg.)) Demand letter N/ASupply of prototypes of agricultural equipments 10 [email protected] 9582898969Identification of needs, design and costingof prototypes

N/A4

(25840158)

N/ADr. P.S. Minhas(ADG(S&WM)) Specific requirement of theservice in as much detailas possible along with theauthenticity of the service

seeker

N/ATimely supply of soil resource maps, land use plans and soilfertility maps

10 [email protected] 98998419231. Collection and analysis of data for theregion being sought

N/A5

(25848369)


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Person(Designation)

S.No.Email


Fees


N/ALetter of intent for GISmapping

N/A2. Development and supply of maps toservice seekers (Universities/StateGovts./K.V.Ks/ATMAs/ District DevelopmentAuthorities)

N/A

N/ADr. V.Venkatasubramanian(ADG(AE))

Specific requirement of theservice in as much detailas possible along with theauthenticity of the service

seeker

N/AProviding guidance / information on agricultural technologies 10 [email protected] 9999605152Personal contact by the service seekerswith the responsible person

N/A6

(25843279)

N/ADr. Madan Mohan(ADG(M.Fy.)) Specific requirement of theservice in as much detailas possible along with theauthenticity of the service

seeker

N/AResearch advisories & coordination support in fisheries 10 [email protected] 9582898981Request of client, assessment/evaluation ofrequirements and informing client

N/A7

(25848128)


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Person(Designation)

S.No.Email


Fees


N/ASh. Rajesh Ranjan(Director(DARE))

N/A N/APrompt acknowledgement of receipt of letters fromcitizen's/client's and grievance redressal

15 [email protected] 98686618941. Receipt of grievances N/A8

(23382375)

N/AN/A N/A2. Receipt of grievances acknowledgement N/A

N/AN/A N/A3. Recording of information N/A


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Person(Designation)

S.No.Email


Fees


N/AN/A N/A4. Processing with the concerned office N/A

N/AN/A N/A5. Redressal by the concerned office(except legal and other issues beyond theDepartment’s control)

N/A


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Service Standards


Services / Transaction Weight Success Indicators Unit Service Weight Data SourceStandar

S. No.

Timely release of grants afterreceipt of proposals

DARE/ICARTimely award of winter and summerschool trainings for capacity building offaculty after receiving the proposalsfrom Institutions

15.0 120 Days 15.001

Supply of breeder seeds toindenting agencies after receiptof consolidated breeder seedrequirements from DAC

DARE/ICARTimely supply of breeder seeds toindenting departments / agencies

15.0 30 Days 15.002

Allotment of seeds ofhorticultural crops to indentingagencies after receipt ofindents

DARE/ICARTimely allotment / processing of indentsfor supply of quality seeds and plantingmaterials of horticultural crops

15.0 12 Months 7.503

Allotment of planting materialsof horticultural crops toindenting agencies after receiptof indents

DARE/ICAR18 Months 7.50

Delivery of prototypes from thedate of indents

CIAE, BhopalSupply of prototypes of agriculturalequipments

10.0 150 Workingdays

10.004

Timely collection and analysisof data for the region beingsought

NBSS&LUP, Nagpur and IISS, BhopalTimely supply of soil resource maps,land use plans and soil fertility maps

10.0 12 Months 5.005

Timely development andsupply of maps to serviceseekers (Universities / StateGovts. / K.V.Ks. / ATMAs /District

NBSS&LUP, Nagpur and IISS, Bhopal6 Months 5.00


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Service Standards


Services / Transaction Weight Success Indicators Unit Service Weight Data SourceStandar

S. No.

Development Authorities)

Time taken for providingguidance / information on therequests submitted to KVKs

KVK and ATICProviding guidance / information onagricultural technologies

10.0 30 Workingdays

10.006

Time taken for processing &supply of information

DARE/ICARResearch advisories & coordinationsupport in fisheries

10.0 17 Workingdays

10.007

Grievance to be received(electronically, by post or byhand)

CPGRAMS & ICAR recordsPrompt acknowledgement of receipt ofletters from citizen's/client's andgrievance redressal

15.0 2 Workingdays

2.008

Receipt of grievancesacknowledgement

CPGRAMS & ICAR records9 Workingdays

2.00

Recording of information CPGRAMS & ICAR records9 Workingdays

2.00

Processing with the concernedoffice


2.00

Redressal by the concernedoffice (except legal and otherissues beyond theDepartment’s control)


7.00


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Grievance Redress


Website url to lodge http://pgportal.gov.in/

Name of the Public Grievance Officer Helpline EmailS.No. Mobile

[email protected]. Rajesh Ranjan 98686618941

[email protected]. Anil K. Sharma 95828989962


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List of Stakeholders/Clients

Citizen's / Client's Charter for Department Of Agricultural Research and Education (2011-2012)

Stakeholders / ClientsS.

Research Institutions (CSIR,ICMR, DBT, DST and IISc.)1

DAC and DAHD&F2

ICAR scientists and other employees3

Farmers4

Agro - industry5

NGOs working with ICAR6

Deemed Universities of ICAR, SAUs, Central Agricultural Universities and Central Universities7

Other Govt. departments that deal with DARE/ICAR8


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Responsibility Centers and Subordinate Organizations


Responsibility Centers and SubordinateOrgnizations

Landline Number EmailS. Mobile Number Address

[email protected] Institute for Cotton Research 094230757811 P.B.No.02, Shankar Nagar,P.O. Nagpur-440010,Maharashtra

[email protected] Research Institute for Jute & Allied Fibres 099033188872 P.O.Barrackpore, Kolkata-700120, West Bengal

[email protected] Rice Research Institute 093371102943 Cuttack-753006, Orissa

[email protected] Tobacco Research Institute 094907000214 Bhaskar Nagar, Rajamundry533105 East Godavari, AndhraPradesh

[email protected] of Maize Research 096688418055 Pusa Campus, New Delhi-110012

[email protected] of Rice Research 094412177386 Rajendra Nagar, Hyderabad,Ranga Reddy-500030, AndhraPradesh

[email protected] of Wheat Research 094168008577 P.B. No. 158 Kunjpura Road,Karnal 132001, Haryana

[email protected] of Oilseeds Research 098660131468 Rajendranagar, Hyderabad,Ranga Reddy-500030, AndhraPradesh

[email protected] of Seed Research 094528833089 P.B.No.11, Village Kuhmaur,P.O.Kaithauli, Mau-275101,Uttar Pradesh


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[email protected] Agricultural Research Institute 0965449498910 Pusa, New Delhi-110012

[email protected] Grassland & Fodder Research Institute 0941511310911 Near Pahuj Dam, GwaliorRoad, Jhansi-284003, UttarPradesh

[email protected] Institute of Pulses Research 0945304291012 Kalyanpur, Kanpur-208024Uttar Pradesh

[email protected] Institute of Sugarcane Research 0941578112413 Raebareli Road, P.O.Dilkusha, Lucknow-226002,Uttar Pradesh

[email protected] Bureau of Agriculturally Important MicroOrganisms

0941584337114 Kusmaur, Post Box No.6, MauNath Bhanjan-275101, UttarPradesh

[email protected] Bureau of Plant Genetic Resources 0999910566715 Pusa Campus, New Delhi-110012

[email protected] Centre for Integrated Pest Management 0987344219716 LBS Bldg., Pusa Campus, NewDelhi-110012

[email protected] Research Centre on Plant Biotechnology 0981890245517 Pusa Campus, New Delhi -110012

[email protected] of Groundnut Research 0922773086818 Ivenagar Road P.B.No.5,Junagadh-362001, Gujarat


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[email protected] of Sorghum Research 0984837803519 Rajendranagar, Hyderabad-500030, Andhra Pradesh

[email protected] of Soybean Research 0942568211020 Khandwa Road, Indore-452001, Madhya Pradesh

[email protected] of Rapeseed Mustard Research 0941402563621 Sewar, Bharatpur-321303,Rajasthan

[email protected] Bureau of Agriculturally Important Insects 0944976027822 P.B.No.2491, H.A.Farm Post,Hebbal, Bellary Road,Bangalore-560024, Karnataka

[email protected] Breeding Institute 0944254750423 Coimbatore-641007, TamilNadu

[email protected] Parvatiya Krishi Anusandhan Sansthan 0971967161024 Almora-263601, Uttarakhand

[email protected] Agricultural Research Institute 0947422678125 PB No. 181, Port Blair-744101,Andaman and Nicobar Islands

[email protected] Institute for Subtropical Horticulture 0995604535326 Rehmankhera, PO Kakori,Lucknow-227107, UttarPradesh

[email protected] Institute for Arid Horticulture 0946061648927 10th Milestone, SriGanganagar Highway,Beechwal Industrial, Bikaner-334006, Rajasthan


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[email protected] Institute of Temperate Horticulture 0941901177428 K.D.Farm, Old Air Field,Rangreth, Srinagar-190007,J&K

[email protected] Plantation Crops Research Institute 0944605184729 Kasaragod-671124, Kerala

[email protected] Potato Research Institute 0988270200030 Shimla-171001, HimachalPradesh

[email protected] Tuber Crops Research Institute 0943794139531 Sreekariyam,Thiruvananthapuram-695017,Kerala

[email protected] Institute of Horticultural Research 0984563220032 Hassaraghatta Lake Post,Bangalore-560089, Karnataka

[email protected] Institute of Spices Research 0944713229433 Marikunnu, P.O.Kozhikode-673012, Kerala

[email protected] Institute of Vegetable Research 0972146985234 Post Box No 01, PO Jakhini,Varanasi-221005, UttarPradesh

[email protected] Research Centre for Banana 0944221828135 Thogamalai Main Road,Thayanur Post, Tiruchirapalli-620102, Tamil Nadu


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[email protected] of Cashew Research 0944903349036 Darbe, P.O.Puttur, DakshinaKannada-574202, Karnataka

[email protected] of Floricultural Research 0886000249537 IARI Campus, Pusa, NewDelhi-110012

[email protected] Research Centre for Citrus 0942298841838 Post Box No.464, ShankarNagar P.O., Amravati Road,Nagpur-440010, Maharashtra

[email protected] Research Centre for Grapes 0997098709739 PB No.3, Manjri Farm Post,Solapur Road, Pune-412307,Maharashtra

[email protected] Research Centre for Litchi 0943181388440 Mushahari Farm, Mushahari,Muzaffarpur-842002, Bihar

[email protected] of Medicinal & Aromatic Plants Research41 Boriavi, Anand-387310,Gujarat

[email protected] of Mushroom Research 0941803045142 Chambaghat, Solan-173213,Himachal Pradesh

[email protected] of Oilpalm Research 0944638692943 Near Jawahar NavodayaVidyalaya, Pedavegi-534 450,West Godavari Distt., AndhraPradesh


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[email protected] of Onion and Garlic Research 0944814715044 Pune-Nasik Highway,Rajgurunagar, Pune-410505,Maharashtra

[email protected] Research Centre for Orchids 0947452440445 Pakyong, Gangtok-737106,Sikkim

[email protected] Research Centre on Pomegranate 0986067520846 NH-9, Bypass Road, Shelgi,Solapur-413006, Maharashtra

[email protected] on Seed Spices 0941330823847 Tabiji Farm, Ajmer-305206,Rajasthan

[email protected] Arid Zone Research Institute 0941402560148 Jodhpur-342003, Rajasthan

[email protected] Research Institute for Dryland Agriculture 0965298826549 Santoshnagar, Hyderabad-500059, Andhra Pradesh

[email protected] Soil & Water Conservation Research & TrainingInstitute

0941119095150 218, Kaulagarh Road,Dehradun-248195,Uttarakhand

[email protected] Soil Salinity Research Institute 0999624519551 Karnal-132001, Haryana

[email protected] Res. Complex for NEH Region 0943634903552 Umroi Road, Ri-Bhoi-793103,Meghalaya

[email protected] Research Complex for Eastern Region 0947319936653 ICAR Parisar, P.O. BV CollCampus, Patna-800014, Bihar


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[email protected] Research Complex for Goa 0942243077854 Ela, Old Goa, North Goa-403402, Goa

[email protected] Institute of Soil Science 0999340943455 Nabi Bagh, Berasia Road,Bhopal-462038, MadhyaPradesh

[email protected] Bureau of Soil Survey & Land Use Planning 0983026107556 Amravati Road, ShankarNagar P.O., Nagpur-440010,Maharashtra

[email protected] Institute of Abiotic Stress Management 0940368292357 Malegaon, Baramati-413115,Pune, Maharashtra

[email protected] Research Centre for Agroforestry 0945165834658 Jhansi-Gwalior Road, NearPahuj Dam, Jhansi-284003,Uttar Pradesh

[email protected] of Weed Science Research 0942580543059 Maharajpur, Adhartal,Jabalpur-482004, MadhyaPradesh

[email protected] Directorate for Farming System Research 0941220207060 Modipuram, Meerut-250110,Uttar Pradesh

[email protected] of Water Management 0943747535361 PO SE Railway ProjectComplex, Chandrasekharpur,Bhubaneswar-751023, Orissa


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[email protected] Institute for Research on Cotton Technology 0986953445062 P.B. No. 16640, Mantunga,Mumbai-400019, Maharashtra

[email protected] Institute of Agricultural Engineering 0942501261263 Nabi Bagh, Berasia Road,Bhopal-462038, MadhyaPradesh

[email protected] Institute of Post Harvest Engineering &Technology

0987285902464 P.O. PAU Campus, Ludhiana-141004, Punjab

[email protected] Institute of Natural Resins and Gums 0993414089965 Namkum, Ranchi-834010,Jharkhand

[email protected] Institute of Research on Jute & Allied FibreTechnology

0943201246666 12, Regent Park,Kolkata-700040, West Bengal

[email protected] of Research on Women in Agriculture 0943701180867 Plot No.50, Mauza-Jokalandi,P.O. Baramunda,Bhubaneswar-751003, Orissa

[email protected] of Information & Publications of Agriculture 0958289898568 KAB-I, Pusa, New Delhi-110012

[email protected] Avian Research Institute 0941188128069 Izatnagar, Bareilly-243122,Uttar Pradesh


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[email protected] Institute for Research on Buffaloes 0941634247270 Sirsa Road, Hissar-125001,Haryana

[email protected] Institute for Research on Goats 0941289881871 Makhdoom, Mathura-281122,Uttar Pradesh

[email protected] Sheep & Wool Research Institute 0941444002672 Avikanagar-304501, Rajasthan

[email protected] Veterinary Research Institute 0935939460373 Izatnagar, Bareilly-243122,Uttar Pradesh

[email protected] Bureau of Animal Genetic Resources 0935411533974 G.T. Road Bye-Pass,P.B.No.129, Karnal-132001,Haryana

[email protected] Dairy Research Institute 0946659266175 Karnal-132001, Haryana

[email protected] Institute of Animal Nutrition & Physiology 0988661720176 Adugodi P.O., Bangalore-560030, Karnataka

[email protected] Research Centre for Equines 0941699519677 Hisar-125001, Haryana

[email protected] Research Centre on Mithun 0943601811878 Jharnapani, P.O. Medziphema-797106, Nagaland

[email protected] Research Centre on Meat 0998571439579 Chengicherla, P.B.No.19,Uppal P.O. Hyderabad-500039, Andhra Pradesh


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[email protected] Research Centre on Camel 0941472158880 Post Bag No.07, Jorbeer,Bikaner-334001, Rajasthan

[email protected] Research Centre on Pig 0943540135281 Rani, Guwahati-781131,Assam

[email protected] Research Centre on Yak 0943555142982 Dirang, West Kameng-790101,Arunachal Pradesh

[email protected] Directorate on Animal Disease Monitoring andSurveillance

0948352784983 HA Farm Post,Hebbal,Bangalore-560024, Karnataka

[email protected] Directorate on Cattle 0941065586884 PB No.17, Grass Farm Road,Meerut Cantt-250001, UttarPradesh

[email protected] Directorate on Foot and Mouth Disease 0992771700185 IVRI Campus, Mukteshwar -263138, Uttaranchal

[email protected] Directorate on Poultry 0965205246286 Rajendranagar, Hyderabad-500030, Andhra Pradesh

[email protected] Inland Fisheries Research Institute 0958289898887 Barrackpore, 24 Parganas-700120, West Bengal

[email protected] Institute of Brackishwater Aquaculture 0944501955588 75, Santhome High Road, RajaAnnamalaipuram, Chennai-600028, Tamil Nadu


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[email protected] Institute of Fisheries Education 0945039633489 Panch Marg, Off Yari Road,Andheri (West), Mumbai-400061, Maharashtra

[email protected] Institute of Fisheries Technology 0944639324990 CIFT Junction, WillingdonIsland, Matsyapuri P.O.,Cochin-692029, Kerala

[email protected] Institute of Freshwater Aquaculture 0943847085691 Kausalyaganga, Bhubaneswar,Khurda-751002, Orissa

[email protected] Marine Fisheries Research Institute 0944634451392 P.B.No.1603, ErnakulamNorth, P.O.Cochin-682018,Kerala

[email protected] of Coldwater Fisheries Research 0941541994993 Anusandhan Bhavan,Industrial Area, Bhimtal-263136, Uttarakhand

[email protected] Bureau of Fish Genetic Resources 0945301973594 Canal Ring Road, Telibagh,P.O. Dilkusha, Lucknow-226002, Uttar Pradesh

[email protected] Agricultural Statistics Research Institute 0986814106295 Library Avenue, Pusa, NewDelhi-110012

[email protected] Academy of Agricultural Research Management 0924657726296 Rajendra Nagar, Hyderabad-500030, Andhra


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Pradesh

[email protected] Centre for Agricultural Economics & PolicyResearch

0981823557197 Post Box No.11305, DPSMarg, Pusa, Library Avenue,New Delhi-110012


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Indicative Expectations from Service


Indicative Expectations from Service RecipientsS.No.

Timely submission of indents or requirements by line Departments1

Timely follow up action by the recipients2

Stakeholder’s response and participation in technology development and refinement3

Timely submission of proposals from ICAR Institutes and SAUs for knowledge and skill upgradation4

Adoption of soil resource maps, land use plans and soil fertility maps for efficient resource utilization5


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