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  • Citizen's / Client's Charter

    (Department Of Agricultural Research andEducation)

    (2011-2012)

    for

    AddressKrishi Bhawan, Dr. Rajendra PrasadRoad, New Delhi - 110114

    Website ID http://www.dare.nic.inDate Of Issue February 2011Next Review February 2012

    08/01/2013 2.58 PMGenerated on

  • Vision Mission

    Citizen's / Client's Charter for Department Of Agricultural Research and Education-(2011-2012)

    Harnessing science to ensure comprehensive and sustained physical, economic and ecological access to food and livelihood security toall Indians, through generation, assessment, refinement and adoption of appropriate technologies.

    Mission

    Sustainability and growth of Indian agriculture by interfacing agricultural research, higher

    education and front-line extension initiatives complemented with institutional,

    infrastructural and policy support that will create efficient and effective science-harnessing

    tool.

    Objective

    Functions

    Vision

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  • Main Services / Transactions

    Citizen's / Client's Charter for Department Of Agricultural Research and Education -(2011-2012)

    Services / TransactionWeight % Responsible

    Person(Designation)

    S.No.Email

    Mobile(Phone No.) Process

    Fees

    AmountModeCategoryDocumentRequired

    N/ADr. K. Sharma(ADG(HRD)) Proforma N/ATimely award of winter and summer school trainings for capacitybuilding of faculty after receiving the proposals from Institutions

    15 adghrd@icar.org.in 96501255521. Inviting proposals from ICARInstitutes/SAUs

    N/A1

    (25843635)

    N/AGuidelines N/A2. Evaluation of proposals by SMDs /Experts within 60 days

    N/A

    N/AN/A N/A3. Communication to the concernedInstitutions and release of grants in 60 dayspost approval

    N/A

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  • Main Services / Transactions

    Citizen's / Client's Charter for Department Of Agricultural Research and Education -(2011-2012)

    Services / TransactionWeight % Responsible

    Person(Designation)

    S.No.Email

    Mobile(Phone No.) Process

    Fees

    AmountModeCategoryDocumentRequired

    N/ADr. J.S. Sandhu(ADG (Seeds)) Proforma for inviting seedindent

    N/ATimely supply of breeder seeds to indenting departments /agencies

    15 adgseed.icar@nic.in 95828989781. Inviting indent from Department ofAgriculture and Cooperation (DAC) andfrom respective agencies

    N/A2

    (23382257)

    N/AProforma for indentsubmission

    N/A2. Submission of consolidated breedersseed requirement to ICAR from DAC

    N/A

    N/AN/A N/A3. Working out the cost and supply toindenting agencies

    N/A

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  • Main Services / Transactions

    Citizen's / Client's Charter for Department Of Agricultural Research and Education -(2011-2012)

    Services / TransactionWeight % Responsible

    Person(Designation)

    S.No.Email

    Mobile(Phone No.) Process

    Fees

    AmountModeCategoryDocumentRequired

    N/ADr. Umesh Srivastava(ADG(Hort.II))

    Indent on prescribedproforma

    N/ATimely allotment / processing of indents for supply of qualityseeds and planting materials of horticultural crops

    15 usrivastava@icar.org.in 9582898984Receiving the indent, examining availabilityof material, directing Institutes for allotmentof quality seed and planting materials

    N/A3

    (25841287)

    N/ADr. N.P.S. Sirohi(ADG(Engg.)) Demand letter N/ASupply of prototypes of agricultural equipments 10 npsirohi@icar.org.in 9582898969Identification of needs, design and costingof prototypes

    N/A4

    (25840158)

    N/ADr. P.S. Minhas(ADG(S&WM)) Specific requirement of theservice in as much detailas possible along with theauthenticity of the service

    seeker

    N/ATimely supply of soil resource maps, land use plans and soilfertility maps

    10 psminhas@icar.org.in 98998419231. Collection and analysis of data for theregion being sought

    N/A5

    (25848369)

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  • Main Services / Transactions

    Citizen's / Client's Charter for Department Of Agricultural Research and Education -(2011-2012)

    Services / TransactionWeight % Responsible

    Person(Designation)

    S.No.Email

    Mobile(Phone No.) Process

    Fees

    AmountModeCategoryDocumentRequired

    N/ALetter of intent for GISmapping

    N/A2. Development and supply of maps toservice seekers (Universities/StateGovts./K.V.Ks/ATMAs/ District DevelopmentAuthorities)

    N/A

    N/ADr. V.Venkatasubramanian(ADG(AE))

    Specific requirement of theservice in as much detailas possible along with theauthenticity of the service

    seeker

    N/AProviding guidance / information on agricultural technologies 10 adgaex@yahoo.com 9999605152Personal contact by the service seekerswith the responsible person

    N/A6

    (25843279)

    N/ADr. Madan Mohan(ADG(M.Fy.)) Specific requirement of theservice in as much detailas possible along with theauthenticity of the service

    seeker

    N/AResearch advisories & coordination support in fisheries 10 mmohan@icar.org.in 9582898981Request of client, assessment/evaluation ofrequirements and informing client

    N/A7

    (25848128)

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  • Main Services / Transactions

    Citizen's / Client's Charter for Department Of Agricultural Research and Education -(2011-2012)

    Services / TransactionWeight % Responsible

    Person(Designation)

    S.No.Email

    Mobile(Phone No.) Process

    Fees

    AmountModeCategoryDocumentRequired

    N/ASh. Rajesh Ranjan(Director(DARE))

    N/A N/APrompt acknowledgement of receipt of letters fromcitizen's/client's and grievance redressal

    15 dirdare@nic.in 98686618941. Receipt of grievances N/A8

    (23382375)

    N/AN/A N/A2. Receipt of grievances acknowledgement N/A

    N/AN/A N/A3. Recording of information N/A

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  • Main Services / Transactions

    Citizen's / Client's Charter for Department Of Agricultural Research and Education -(2011-2012)

    Services / TransactionWeight % Responsible

    Person(Designation)

    S.No.Email

    Mobile(Phone No.) Process

    Fees

    AmountModeCategoryDocumentRequired

    N/AN/A N/A4. Processing with the concerned office N/A

    N/AN/A N/A5. Redressal by the concerned office(except legal and other issues beyond theDepartments control)

    N/A

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  • Service Standards

    Citizen's / Client's Charter for Department Of Agricultural Research and Education-(2011-2012)

    Services / Transaction Weight Success Indicators Unit Service Weight Data SourceStandar

    S. No.

    Timely release of grants afterreceipt of proposals

    DARE/ICARTimely award of winter and summerschool trainings for capacity building offaculty after receiving the proposalsfrom Institutions

    15.0 120 Days 15.001

    Supply of breeder seeds toindenting agencies after receiptof consolidated breeder seedrequirements from DAC

    DARE/ICARTimely supply of breeder seeds toindenting departments / agencies

    15.0 30 Days 15.002

    Allotment of seeds ofhorticultural crops to indentingagencies after receipt ofindents

    DARE/ICARTimely allotment / processing of indentsfor supply of quality seeds and plantingmaterials of horticultural crops

    15.0 12 Months 7.503

    Allotment of planting materialsof horticultural crops toindenting agencies after receiptof indents

    DARE/ICAR18 Months 7.50

    Delivery of prototypes from thedate of indents

    CIAE, BhopalSupply of prototypes of agriculturalequipments

    10.0 150 Workingdays

    10.004

    Timely collection and analysisof data for the region beingsought

    NBSS&LUP, Nagpur and IISS, BhopalTimely supply of soil resource maps,land use plans and soil fertility maps

    10.0 12 Months 5.005

    Timely development andsupply of maps to serviceseekers (Universities / StateGovts. / K.V.Ks. / ATMAs /District

    NBSS&LUP, Nagpur and IISS, Bhopal6 Months 5.00

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  • Service Standards

    Citizen's / Client's Charter for Department Of Agricultural Research and Education-(2011-2012)

    Services / Transaction Weight Success Indicators Unit Service Weight Data SourceStandar

    S. No.

    Development Authorities)

    Time taken for providingguidance / information on therequests submitted to KVKs

    KVK and ATICProviding guidance / information onagricultural technologies

    10.0 30 Workingdays

    10.006

    Time taken for processing &supply of information

    DARE/ICARResearch advisories & coordinationsupport in fisheries

    10.0 17 Workingdays

    10.007

    Grievance to be received(electronically, by post or byhand)

    CPGRAMS & ICAR recordsPrompt acknowledgement of receipt ofletters from citizen's/client's andgrievance redressal

    15.0 2 Workingdays

    2.008

    Receipt of grievancesacknowledgement

    CPGRAMS & ICAR records9 Workingdays

    2.00

    Recording of information CPGRAMS & ICAR records9 Workingdays

    2.00

    Processing with the concernedoffice

    CPGRAMS & ICAR records20 Workingdays

    2.00

    Redressal by the concernedoffice (except legal and otherissues beyond theDepartments control)

    CPGRAMS & ICAR records100 Workingdays

    7.00

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  • Grievance Redress

    Citizen's / Client's Charter for Department Of A