citizen-patient participation in safety a citizen-patient’s perspective from british columbia,...
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Citizen-Patient Participation in Safety
a citizen-patient’s perspectivefrom British Columbia, Canada
ALIVE AND CLICKING…
Working definition of “citizen-patient”
a person who may or may not have used health services AND
who has an interest insupporting practice improvement
optionsefficiency
access
cost
availab
ility
safety
participa
tionsel
f-mana
gement professionaltraining
end-of-
life
nutrition
well-being
risk
accountability
fitness
sexual-health
polypharmacy
Establishing a pediatric family-initiated
safety reporting program
Experience #1
The problem…
• More than 9% of children in hospitals in Canada experience an adverse event
• The risk of having an adverse event was nearly 3-fold higher in academic pediatric centers than in community hospitals
Adverse Events Among Children in Canadian Hospitals:The Canadian Paediatric Adverse Events Study
Matlow AG, Baker R, et al (2012)
• Volunteers engage families• Families report safety concerns at the
bedside using a laptop and a tested, validated web-based tool
• Quality Leader reviews reports• Staff and leaders use feedback for action
planning and quality improvement
Next steps?
• Spread to other units• Utilize tablets/iPads/apps• Engage families from all ethnicities
and cultures
• Make “Patient’s View” application available on the Internet
• Close the loop with families; results on a web site• Engage families in improvement projects
Patients, residents, and families will experience culturally safe, socially just, person and family centered care across our systeccm.
Experience #2Providence Health
Care
Code Help: the basics
Dispelling the Myths: [it’s not about the food]
Its not about the food!
What the data tells us
37%
32%
29%
3%
Code Help Benefits Staff as Well as patients
Very true
Somewhat true
Neutral
Not at all true
40%
60%
I Feel Safer with Code Help
Very true
Somewhat true
Neutral
Not at all true
What the data tells us
What it means to Patients and Families
patientvoices.ca
disclaim
er
Experience #3
