citizen centric public service delivery: the belgian approach international symposium on...
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Citizen Centric Public Service Delivery:the Belgian approach
International Symposium on “connected Governance”SSPA – Roma – 21-22/11/2009
Frank LEYMAN
© fedict 2009. All rights reserved
The role of FEDICT
FEDICT, a ‘horizontal’ Federal Public ServiceComputerization of Belgian State
– Develop & Implement e-gov strategy
– Support Federal Public Services in their implementation
– Develop & Implement Standards - Guidelines
– Create and operate a common infrastructure
– Manage the Inter-Gov Relationships
– Help to develop customer-centric services that last
Computerization of Belgian Society
Belgium, ICT knowledge Region
The Belgian context
Belgium is a federal State
3 authorities at the same level federal 3 Communities (language, person) 3 Regions
10 Provinces
589 municipalitiesAIM : e-government must enable one virtual government consistent to the customers with full respect for every single competency
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Citizen Centricity
05/05/2009 | Bruxelles
COMMON
BACK-OFFICE
COMMON
PROCESS FLOW
COMMON KEY
MODULES
E-APPLICATIONS
TOOLS
MandatesAttr
ibut
es
Deleg
atio
n
Roles
ONE COMMON BACK-OFFICE
© fedict 2009. All rights reserved
SECURITY LAYER
…Ministr
yA
MinistryB
MinistryC
MinistryZ
FEDMANFederal Service Bus
National Portal Website
ONE COMMON BACK-OFFICE
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ONE UNIQUE ELECTRONIC KEY: THE BELGIAN eID
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Purpose of the eID projectProve your identity
Signature tool
Provide an electronic identity card to the Belgian citizen that will allow them to authenticate themselves towards different applications and to place a digital signature
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Electronic identity card (eID)
Children <12 years old
Foreign residents
Belgian citizens >12 years old
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LOTS OF e-APPLICATIONS
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Lots of applications of the eID card
student cards
Healthcare
e-commerce
Driver’s license
Proof of membership
SSO, etc.
Home banking
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What can we do with the eID today?
Federal e-gov applications:
Social Security: declaring employees statusMobility: requesting car license platesOnline consultation of your National Register file (
https://mijndossier.rrn.fgov.be)VPN (teleworking)Online tax declaratione-notary: signing and deposit of purchase actse-procuremente-invoicing for public sectoretc.
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Regional applications:
Flemish Parliament: submitting and electronically signing decrees, questions and resolutions
Academy of Fine Arts Flemish Region: enrolment via eID
Vlaamse Huisvestingsmaatschappij: enrolment via eID
What can we do with the eID today?
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What can we do with the eID today?
e-loket:• Requesting certificates (vb. marriage, birth, ...)• Requesting change of address• etc.
School enrolments Enrolment/access to libriaries Access to swimming pools Access to container parks Electronic declaration of death etc.
Local applications:
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Lots of TOOLS at your disposal
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© fedict 2009. All rights reserved
http://www.belgium.be
05/05/2009 | Bruxelles
http://eid.belgium.be
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http://map.eid.belgium.be
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Quick Install
1. Install the eID software
2. Connect the card reader to the computer
3. Consult your data
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eID Middleware Reading of the data – Certificates - Card & PIN
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https://mondossier.rrn.fgov.be
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www.checkdoc.be A website to verify whether Belgian identity documents are valid or
not: passport identity card residence permit with chip
Registration the first time
Sources authentiques
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Fiscality
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eHealth
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Lots of MODULES at your disposal
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MODULES FAS:
Federal Authentication Service via eID
e-LOKET: Tool to allow municipalities to offer electronic services to its citizen in a secure way
e-DEPOT: Service to allow notaries to faster register acts
PersonService: Webservice to allow fast query about physical persons in the public registers
DIGIFLOW: User interface the Public Sector uses to get access to the UMA (Universal Messaging Engine)
TELEMARC: Tool to allow public authorities to check if tendering companies dispose of all the neccessary attestations and
documents that are needed for a particular tender.
IAM: Identity and Access Management
MAGMA: Delegation of powers for electronic declarations
e-PAYMENT: Service package to allow public authorities to introduce electronic transactions
05/05/2009 | Bruxelles
Standard usageStandard Process Flows
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Standard approach
05/05/2009 | Bruxelles
WEB
FSB
FEDMAN network
Authentic Sources
Example1: File a complaint “theft”
05/05/2009 | Bruxelles
e-FORM
FAS
FSB
Police
Ticket #
Push
e-LOKET
05/05/2009 | Bruxelles
e-FORM
FAS
FSB
FPSEconom
y
Ticket #
Push
Example2: ask for social tarrif
e-LOKET Web Social Tarrif
05/05/2009 | Bruxelles
Request aboutCompany X
FAS
FSB
VAT
Pull
Example3: verify info about Company X
DIGIFLOW Web Telemarc
BNONS
S
Future developments
© fedict 2009. All rights reserved
Identity and Access Management
05/05/2009 | Bruxelles
IDENTITY
NAME
DATE of BIRTH
PLACE of BIRTH
GENDER
ADDRESS
NATIONALITY
FAMILY STATUS
CEO of COMPANY
LAWYER
FATHER
MEMBER OF SERVICE CLUB
ACCOUNTANT
MEMBER of BOARD
SOCIAL SECURITY
DRIVING LICENSE
FEDICTFEDICT
Fedict IAM as a “Hub”
IAM hub
SPFEDICT
Applications
Local reposito
ry
Attribute
collection
workflows
Authentic Sources
USER/ROLE
approverSP
Application
SPApplicatio
n
Authentic Sources
USER
IDP ANational
IDPersons
IDP ANational
IDEnterpris
es
EU country
IDP’sIDP
Social Security
Conclusion
Common and secure back-office infrastructure
Common electronic key
Common rules of usage
Common tools
Common legislation
BUT:
Full political liberty of development by ministry (but with accountability)
Liberty of choice (HW-SW)
Future proof
BETTER SERVICE TO CITIZEN, ENTERPRISE and PUBLIC SECTOR CUSTOMERS
05/05/2009 | Bruxelles
© fedict 2009. All rights reserved
Internationalinteroperability
SECURITY LAYER
FEDMANFederal Service Bus
National Portal Website
…MinistryA
MinistryB
MinistryC
MinistryZ
Gateway to EU
Region A
Region B
Region C
Region Z
Municipality A
Municipality B
Municipality C
Municipality Z
……
Country1
Country2
Country3
CountryX
…
© fedict 2009. All rights reserved
SECURE
IDENTITY
ACROSS
BORDERS
LINKED
http://www.eid-stork.eu
© fedict 2009. All rights reserved
© fedict 2009. All rights reserved
Th@nk you!
FRANK LEYMANManager International Relations
Maria-Theresiastraat 1/3Bruxelles 1000 Brussel
TEL +32 2 212 96 24FAX +32 2 212 96 99
www.belgium.be/fedict