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  • Cisco Unified Serviceability Administration Guide, Release 10.0(1) First Published: December 03, 2013

    Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883

    Text Part Number: OL-29842-01

  • THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

    THE SOFTWARE LICENSE AND LIMITEDWARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

    The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

    NOTWITHSTANDINGANYOTHERWARRANTYHEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS"WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FORA PARTICULAR PURPOSEANDNONINFRINGEMENTORARISING FROMACOURSEOFDEALING, USAGE, OR TRADE PRACTICE.

    IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

    Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http:// www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

    © 2002-2013 Cisco Systems, Inc. All rights reserved.

    http://www.cisco.com/go/trademarks http://www.cisco.com/go/trademarks

  • C O N T E N T S

    P r e f a c e Preface xi

    Purpose xi

    Audience xii

    Related documentation xii

    Conventions xii

    Obtain documentation, support, and security guidelines xiv

    Cisco product security overview xiv

    Documentation organization xiv

    C H A P T E R 1 Seviceability Administrative Overview 1

    Overview 1

    Reporting tools 2

    Remote serviceability tools 3

    Customized login message 3

    Browser support 3

    C H A P T E R 2 Getting Started 5

    Access 5

    Access Cisco Unified IM and Presence Serviceability 6

    Install server certificate 7

    HTTPS 7

    Install Internet Explorer 7 certificate 8

    Serviceability interface 9

    C H A P T E R 3 Alarms 13

    Overview 13

    Alarm configuration 14

    Cisco Unified Serviceability Administration Guide, Release 10.0(1) OL-29842-01 iii

  • Alarm definitions 15

    Alarm information 16

    Set up alarms 16

    Alarm service setup 17

    Syslog agent enterprise parameters 17

    Set up alarm service 17

    Set up alarm service that use Cisco Tomcat 19

    Service groups 19

    Alarm configuration settings 20

    Alarm definitions and user-defined description additions 24

    View alarm definitions and add user-defined descriptions 24

    System alarm catalog descriptions 25

    CallManager alarm catalog descriptions 26

    IM and Presence Alarm Catalog descriptions 27

    C H A P T E R 4 Trace 29

    Trace 29

    Trace configuration 30

    Trace settings 30

    Trace collection 31

    Called Party Tracing 31

    Set up trace configuration 31

    Configure trace 32

    Set up trace parameters 32

    Service groups in trace configuration 34

    Debug trace level settings 40

    Trace field descriptions 41

    Database layer monitor trace fields 41

    Cisco RIS data collector trace fields 42

    Cisco CallManager SDI trace fields 43

    Cisco CallManager SDL trace fields 44

    Cisco CTIManager SDL trace fields 46

    Cisco Extended Functions trace fields 47

    Cisco Extension Mobility trace fields 48

    Cisco IP manager assistant trace fields 49

    Cisco Unified Serviceability Administration Guide, Release 10.0(1) iv OL-29842-01

    Contents

  • Cisco IP voice media streaming app trace fields 49

    Cisco TFTP trace fields 50

    Cisco Web Dialer web service trace fields 50

    IM and Presence SIP proxy service trace filter settings 51

    IM and Presence trace field descriptions 52

    Cisco Access Log trace fields 52

    Cisco Authentication trace fields 52

    Cisco Calendar trace fields 52

    Cisco CTI Gateway trace fields 53

    Cisco Database Layer Monitor trace fields 53

    Cisco Enum trace fields 53

    Cisco Method/Event trace fields 53

    Cisco Number Expansion trace fields 54

    Cisco Parser trace fields 54

    Cisco Privacy trace fields 54

    Cisco Proxy trace fields 54

    Cisco RIS Data Collector trace fields 55

    Cisco Registry trace fields 55

    Cisco Routing trace fields 56

    Cisco Server trace fields 56

    Cisco SIP Message and State Machine trace fields 56

    Cisco SIP TCP trace fields 56

    Cisco SIP TLS trace fields 57

    Cisco Web Service trace fields 57

    Trace output settings 57

    Trace setting troubleshooting 58

    Troubleshoot trace settings window 58

    Troubleshoot trace settings 58

    C H A P T E R 5 Services 61

    Feature services 61

    Database and administration services 62

    Locations Bandwidth Manager 62

    Cisco AXL Web Service 62

    Cisco UXL Web Service 62

    Cisco Unified Serviceability Administration Guide, Release 10.0(1) OL-29842-01 v

    Contents

  • Cisco Bulk Provisioning Service 63

    Platform Administrative Web Service 63

    Cisco TAPS Service 63

    Platform Administrative Web Service 63

    Performance and monitoring services 64

    Cisco Serviceability Reporter 64

    Cisco CallManager SNMP Service 64

    CM services 64

    Cisco CallManager 64

    Cisco TFTP 65

    Cisco Unified Mobile Voice Access Service 65

    Cisco IP Voice Media Streaming App 66

    Cisco CTIManager 66

    Cisco Extension Mobility 66

    Cisco Dialed Number Analyzer 66

    Cisco Dialed Number Analyzer Server 66

    Cisco DHCP Monitor Service 67

    Cisco Intercluster Lookup Service 67

    Cisco UserSync Service 67

    Cisco UserLookup Web Service 67

    IM and Presence services 67

    Cisco SIP Proxy 67

    Cisco Presence Engine 67

    Cisco XCP Text Conference Manager 68

    Cisco XCP Web Connection Manager 68

    Cisco XCP Connection Manager 68

    Cisco XCP SIP Federation Connection Manager 68

    Cisco XCP XMPP Federation Connection Manager 68

    Cisco XCP Message Archiver 68

    Cisco XCP Directory Service 68

    Cisco XCP Authentication Service 69

    CTI services 69

    Cisco IP Manager Assistant 69

    Cisco WebDialer Web Service 69

    Self-Provisioning IVR 69

    Cisco Unified Serviceability Administration Guide, Release 10.0(1) vi OL-29842-01

    Contents

  • CDR services 70

    CAR Web Service 70

    Cisco SOAP - CDRonDemand Service 70

    Security services 70

    Cisco CTL Provider 70

    Cisco Certificate Authority Proxy Function (CAPF) 71

    Directory services 71

    Cisco DirSync 71

    Voice quality reporter services 71

    Cisco Extended Functions 72

    Network services 72

    Performance and monitoring services 72

    Backup and restore services 73

    System services 73

    Platform services 74

    Security services 75

    Database services 76

    SOAP services 76

    CM Services 77

    IM and Presence Service services 77

    CDR services 79

    Admin services 80

    Services setup 81

    Control center 81

    Set up services 81

    Service activation 82

    Cluster service activation recommendations for Cisco Unified Communications Manager 82

    Cluster service activation recommendations for IM and Presence Service 86

    Activate feature services 89

    Start, stop, and restart services in Control Center or CLI 90

    Start, stop, and restart services in Control Center 90

    Start, stop, and restart services using command line interface 91

    C H A P T E R 6 Tools and Reports 93

    Serviceability Reports Archive 93

    Cisco Unified Serviceability Administration Guide, Release 10.0(1) OL-29842-0

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