cisco unified presence 7...cisco unified personal communicator 7.0 (cont.) –cisco unified personal...

Cisco Unified Presence 7.0

© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

Key Capabilities in Release 7

Agenda

Deploying Presence

Cisco Unified Presence


Lab

Deploying Presence

Resources


What is Presence?

� Presence is a real-time indicator of a person’s willingness and availability to communicate

–Typically represented by status: Available, In Meeting, On Mobile, At Lunch, Be Back Shortly, etc.

–Includes details on user’s preferred

Presence and Context

Leverage dynamic presence information in the network


–Includes details on user’s preferred method to communicate: voice, video or Instant Message

–“Find-Me”, “Follow-Me”, or “Hide-Me”

� Integration with Calendaring, Location, and Workflow systems help users automatically keep their Presence status up to date while also creating streamlined business processes

•Reduce communication delays •Enhance productivity


Cisco Unified Presence Value Proposition� Enables a true Unified Communications experience

–Contacts, Instant Messaging, Click-to-Call, Calendar Integration, Collaboration

� Provides for complete robust view of the user

–Availability and Reachability

� Allows for easy integration of numerous applications


applications

–Supports both Cisco enterprise products and SIP/SIMPLE networks to provide rich Presence services

–Web Centric Integration APIs

–Integration with IBM Lotus Sametime

–Integration with Microsoft Office Communications Server

� Federated Presence with other networks and application environments


Cisco Unified Presence Components

IBM

Sametime

Carriers /

other vendors

PBXs

Unity/Unity Connection

Cisco

Meeting

PlaceMicrosoft

Exchange

Cisco Unified

Application

Environment

CUMACUMA


Microsoft

LCS/OCS

Communications

Manager 5.x, 6.x, & 7.x

Cisco Unified

Presence 7.x

SIP/SIMPLE

CTI/QBE

CSTA over SIP

H323

SCCP

IMAP

LDAPv3

SOAP

HTTP/HTTPS

Cisco Unified

Personal

Communicator

LDAP

WebDAV

JTAPI


Presence-Enabled Clients

Choice of Clients

� Cisco Unified Personal Communicator for PC & MAC

� Cisco Unified Mobile Communicator for a variety of devices

Nokia/Symbian, Blackberry/RIM, Windows Mobile

� 3rd party Clients

Microsoft Office Communicator (MOC)

IBM SameTime client


IBM SameTime client

Open Developer client applications & integrations

Underpinned by common Cisco Unified Communication services

� IM, Voice, Video, Presence & Notifications

CRM

SAP..

Cisco Unified Personal Communicator 7.0 (Cont.)

–Cisco Unified Personal Communicator (CUPC) operates in one of two modes:

•Desk Phone (CTI control of the user’s desk phone for Click-to-Call

–In Desk Phone mode, calls from CUPC use the CTI interface in Cisco Unified Communications Manager.


–Support Cisco Unified Video Advantage

•Soft Phone (software client operation)

–Supported platform :

Microsoft Windows XP Professional (Service Pack 2 or 3).

Microsoft Windows Vista Business Edition, Enterprise Edition or Ultimate.

•Microsoft Windows Vista (Service Pack 1).

Cisco Unified Presence System Release

5.0 5.1 6.0 6.0 6.0 6.0 7.0


1.0(1) 1.0(2) 1.0(3) 6.0(1) 6.0(2) 6.0(3) 6.0 (4) 7.0(1)

Unified Communications

Manager

4.x

5.0(4) Yes Yes Yes Yes Yes Yes Yes

5.1(3) Yes Yes Yes Yes Yes Yes

6.0(1) Yes Yes Yes Yes Yes

6.1 (1) Yes Yes Yes Yes Yes


Software Compatibility Matrix



7.0 (1) Yes

Unified Personal Communicator

1.0 Yes

1.1(1) Yes

1.1(2) Yes Yes

1.1(3) Yes

1.2 Yes Yes Yes Yes Yes Yes

7.0 (1) Yes

Microsoft Call ControlLCS 2005 Yes Yes Yes Yes Yes Yes

OCS 2007 Yes Yes Yes Yes

Microsoft IMP Federation

LCS 2005 Yes

OCS 2007 Yes

IBM ST - C2XSametime Server 7.5 Yes Yes Yes Yes Yes

Sametime Server 8.0 Yes Yes Yes Yes Yes

Cisco Unified MeetingPlace and Cisco Unified MeetingPlace Express with Cisco Unified Personal Communicator

–Cisco Unified MeetingPlace and Cisco Unified MeetingPlace Express Web Conferencing

–Click to join ad hoc web conferencing

–Profiled user with user ID and password

–Each participant uses one Cisco Unified MeetingPlace web user


–Each participant uses one Cisco Unified MeetingPlace web user license

–Web Conferencing:

•MeetingPlace Express:1.2

•MeetingPlace Express VT: 2.0, 1.2

•MeetingPlace: 7.0, 6.0

•Cisco WebEx (Requires Cisco Unified Presence 7.0(3) )

–Whiteboards: MeetingPlace: 7.0, 6.0

–Videoconferencing: CUVC4 : 5.5, 5.0 and MeetingPlace Express VT: 2.0, 1.2

Cisco unity Connection with Unified Personal Communicator� One feature of Cisco Unity Connection is an IMAP-based e-mail client to access voice messages.

� Cisco Unified Personal Communicator voice-mail integration makes use of IMAP client access to provide the following features:

–Access your voice messages directly from your recent communications


–Access your voice messages directly from your recent communications list in the Cisco Unified Personal Communicator client.

–Use the integrated media player to play and delete messages directly from the Cisco Unified Personal Communicator client.

–Easily access presence and availability information for the caller in the Cisco Unified Personal Communicator client; then click to call the person back and escalate to web chat, video, or other multimedia session.

� Cisco Unity Connection: 7.0 , 2.0

� Cisco Unity: 5.0 and 4.2

Cisco IP Phone Messenger Application

–Cisco IP Phone Messenger (IPPM) is a Cisco Unified IP phone service that provides users with the ability to:

•Create a contact list.

•Watch aggregated presence information for their contacts.

•Exchange IMs with a Cisco Unified IP phone or a compliant SIP or SIMPLE client or gateway of their clients.


–The IPPM application serves as a protocol translator between HTTP and SIP messaging.

–The IPPM application communicates with:

•Cisco Unified IP phones using XML over HTTP

•SIP Proxy/Registrar Server using SIP

–The IPPM application can:

•Distinguish between two devices with the same directory number in different partitions.

•Also function when the user is logged in via Cisco Extension Mobility.

Cisco IP Phone Messenger User Services

IP Phone Messenger characteristics:

–Login is required.

–Manual setting of user status.

–Contact list shows presence status.


–Receive IMs on IP phone.

–One button call back to IM originator.

–View and clear received IMs.

–Preconfigured messages.

–Management of contact list, IM history, and personal settings from IP phone interface.

Cisco IP Phone Messenger User Tasks

Tasks on the IP phone:

– Logging in to/out of Cisco IP Phone Messenger

– Organizing contacts

– Sending messages

– Handling incoming messages


– Handling incoming messages

– Displaying messages

– Displaying availability of a contact

Cisco Unified MeetingPlace and Cisco Unified MeetingPlace Express with IP Phone Messenger

–Meeting notification feature

–Work with IP Phone Messenger

–Deliver meeting invitations to Cisco Unified IP phone


–Deliver meeting invitations to Cisco Unified IP phone

–Integration is done through Calendar module on Cisco Unified Presence

–The Microsoft outlook invitation contains Cisco Unified Meeting Place information

–Configure this via Application > Meeting notification > Setting

•MeetingPlace IP address & port

Calendar Info

� KMicrosoft Exchange makes calendaring data available from the server via Outlook Web Access (OWA) built upon extensions to the WebDAV protocol (RFC 2518).


� KEmail-id taken from LDAP is the exchange ID, if email-id is not in LDAP then Cisco Unified Presence user id is used.

� KExchange integration setup via Presence Gateway configuration

� Support Exchange Server 2003 & 2007

Calendar Info (cont.)

� Presence State Calendar State

–Available - Free/Tentative

–Idle/busy -Busy

–Away -Out-of-Office


Presence Terminology - Presentity

� A Person (PRESENTITY) may use multiple communication services/devices

� The status of these devices can be PUBLISHED to a presence Service.


Service.

Desk Phone Smart Phone IM Application RFI Tag

PERSON “A”

Presence Terminology - Watcher

Presence Service WATCHER

(RFC 3265)


Person(Persona)

Presenities

� A WATCHER can SUBSCRIBEto receive updates on status changes for the PRESENTITY

PERSON “A”

PERSON “B”

� A Watcher can also be a Presentity

Presence Terminology - Notification

Presence Service

WATCHERPERSON

Off-Hook Status Event

NOTIFY

(RFC 3903)


Person(Persona)

Presenities

PERSON “A” PERSON “B”

� On a Change of status the PRESENTITY is updated on the Presence Server.

� The Presence Server will Notify all the subscribers of the change in state for the PRESENTITY

(RFC 3903)

(RFC 3265)

Presence Terminology – NOTIFY Payload

Presence Service

WATCHERPERSON

Off-Hook Status Event

NOTIFY


� On a Change of status the PRESENTITY will updated on the Presence Server.

� The Presence Server will Notify all the subscribers of the PRESENTITY

Person(Persona)

Presenities

PERSON “A” PERSON “B”

The Payload of a NOTIFY will carry a XML document using the PIDF Schema (Presence Interchange Data Format) owned by a PERSONA (RFC 4479/4480)

This is an XML document format detailing the updated status of PRESENITIES owned by a PERSONA


Cisco Unified Communications ModeCisco Unified Communications

Manager Cluster

DatabaseSync

Cisco UnifiedPresence

Cisco Unified MobilityAdvantage

Presence

Internet

Firewall


Cisco Unified Personal Communicator

Cisco Unified Communications Environment

GSM

Internet

Cisco Unified MobilityCommunicator

SOAP

REST

SIMPLE

3rd Party CustomerApplications


UC Mode - Capacities

Cisco Unified Presence 7.0 Capacities

Deployment Model Server Platform Model

Number of Users

Supported

Single Node MCS7816 500

Single Node MCS7825 1,000




CUP Multi Node Cluster (6 nodes) MCS7816 3,000




Cisco Unified Communication Mode


Microsoft OCS/LCS Interoperability Mode

Cisco Unified Communications Manager Cluster


Microsoft Office Communications Server

Click to Call Integration

MS OCS or LCS

CTI SIP /CSTA


Cisco Unified Presence and Microsoft OCS / LCS integration

SIP/CSTA Communication

When MOC login in, the session is handled in SIP and Computer Supported Telephony Application (CSTA)

It is initiated by INVITE and terminates with BYE message


INFO Message such as GetCSTAFeatures, MonitorStart will be exchanged between LCS/OCS server and Presence (act as CTI Gateway)

Presence translate the commands from LCS/OCS into CTI and forward them to CUCM


MS Interoperability Mode - Capacities

Cisco Unified Presence 7.0 Capacities

Cisco Unified

Communication Manager

Platform

Number of Microsoft Office

Communicator Users

Supported Per Server

Number of Microsoft Office

Communicator Users

Supported Per Cluster

Cisco Unified

Presence Server

Dependency

MCS7825 900 3,600

No CUP server

capacity limitation

No CUP server


MCS7835 1,000 4,000

No CUP server

capacity limitation

MCS7845 3,375 13,500

No CUP server

capacity limitation

* Note capacity numbers for Microsoft Office Communicator Interoperability are defined based on Cisco Unified Communication Manager, not Cisco Unified Presence

Microsoft Office Communicator Interoperability Mode


Feature Overview (UC Mode)

� Cisco Unified Presence 7.0 is a major release of the Cisco Unified Presence product

� The key capabilities of Cisco Unified Presence product 7.0 are


� Cisco Unified Presence

Mobility Integration


Third-Party Open API

support

� Federation deployment for

business-to-business IM

and Presence exchange

� Enhanced deployment

models for up to

30,000 presence

users per cluster

Enhanced Deployment


Cisco Unified Presence Multi-Node Cluster

Enhanced Deployment

SCALE: Multi-Node Clustering (UC Mode)Cisco Unified

Communications ManagerCluster

DatabaseSync

Failover

1A

1B

2A

2B

3A

3B

NEW 7.0


Cisco UnifiedPersonal

Communicator(Group 1)











Deliver enhanced scalability up to 30,000 clients in Cisco Unified Communications mode. Deployment across LAN supported up to 6 nodes

Enhanced Deployment

Non HA Deployment - Scale DeploymentCisco Unified Presence 7.x Multi-Node Cluster

1A

4A

3A

6A

2A

5A

Database Sync

Replication

Cisco Unified Communications

Manager 5.x/6.x/7.x Cluster

Sub-cluster 1 Sub-cluster 2 Sub-cluster 3


4A 6A5A

IDS Global User Data Replication

Volatile Persistent Data (Login state)

Times Ten Soft State Data (Presence info)

Subscriber Subscriber Subscriber

Scales to 30,000 users in a 6-node deployment model (UC Mode)

Sub-cluster 4 Sub-cluster 5 Sub-cluster 6

Enhanced Deployment

HA Deployment – Active/Standby Redundant

Replication

Cisco Unified Communications

Manager 5.x/6.x/7.x Cluster

Database Sync

Cisco Unified Presence 7.x Cluster

1A

1B

3A

3B

2A

2B


Subscriber Subscriber Subscriber



Times Ten Soft State Data (Presence info)Scales to 15,000 users in a 6-node, 3-sub-cluster, active/standby redundant HA deployment model

Sub-cluster 1

1B

Sub-cluster 3

3B

Sub-cluster 2

2B

(UC Mode)

Enhanced Deployment

Mixed Deployment

Cisco Unified Communications Manager Publisher


1A

1B

2A

2B

3A

Sub-cluster 3

Database Sync


Partial High Availability, redundancy with enhanced scalability



Times Ten Soft State Data (Presence info)

Sub-cluster 1

1B

Sub-cluster 2

2B

(UC Mode)

Enhanced Deployment

Clustering Over WAN – Remote Failover

IP WANIP WAN

<80-ms Round-Trip Delay

1A

2A

1B

2B

NEW 7.0


� Single sub cluster geographically split over WAN for geographical redundancy and remote failover

� Clients fail over to the remote backup peer if the services or hardware fails on the home Cisco Unified Presence node.

� When the failed node comes online again, the clients automatically reconnect to the home Cisco Unified Presence node.

5Mbps of bandwidth per sub clusterSIP/SCCP

SIP/SCCP

Enhanced Deployment

Client Failover


1A 3A2A

NEW 7.0


Group 1

1B

Group 3

3B

Group 2

2B

SIP/SIMPLE

SIP/SIMPLE List Subscription

SOAP

CUPC 7.x

1. Terminating NOTIFY for Presence & UCCN Subscription-State: deactivated

2. Re-SUBSCRIBE for Presence & UCCN Subscription-State: active

1

2

Cisco Unified Presence –Desktop ClientsTopology Manager


Application Integration



Unified Presence Mobility Integration

� Cisco Unified Presence has the ability to integrate contact lists and presence state with Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator.

� Cisco Unified Mobility Advantage

CUMACUMA

NEW 7.0


� Cisco Unified Mobility Advantage communicates with Cisco Unified Presence via AXL/SOAP and SIP.

� Cisco Unified Mobility Advantage generates SOAP request to Cisco Unified Presence for configurations and Presence SIP subscriptions.

Cisco Unified

Personal

Communicator

Communication

s Manager

5.x/6.x/7.x

Cisco Unified

Presence 7.x

LDA

Pv3

SIP/SIMPLE

SOAP

LDAP

JTAPI

CTI/QBE


Unified Mobility Advantage Interaction With Unified Presence

Cisco Unified Mobility Advantage Cisco Unified Presence

SOAP Login (Application User)

Response

CUMACUMA

1


Response

SOAP Login (End User)

SOAP Request (Session Key Config)

SUBSCRIBE w/Event:profileconfig

200 OK

Response

Response

SUBSCRIBE w/Event:presence

200 OK

1

2

3

4

5


Unified Presence 3rd Party Open API

� Cisco Unified Presence provides two interfaces

Presence Interface (using HTTPs port 8083)

SOAP v1.1 and v1.2

REST (Representational State Transfer)

Requires sipproxy.der certificate

NEW 7.0


Requires sipproxy.der certificate

Configuration Interface (using HTTPs port 8443)

SOAP v1.2 only

Requires tomcat_cert.der certificate

Note: A Java keystore needs to be setup for the Reference Application and is used to store the trusted certificates

� The application user can log into any node in the CUP Cluster (not tied to any node or group)


Real-Time Eventing Model

3rd Party Application Cisco Unified Presence

Login (Application User/End User)

1


registerEndpoint 9URL, timeout)

subscribe (contact, type, subid, endptid)

notify(subid)

getPresencesubsription(subid)

1

2

3

4

5


Polling Model

3rd Party Application Cisco Unified Presence

Login (Application User/End User)

1


getPolledPresence(contact, type)

Wait for interval and call again

1

2

3

getPolledPresence(contact, type)

Inter Domain Federation



Inter-Domain Federation

� The Federation of UC solutions allows users to exchange presence and instant text messages (IM) between enterprises.

� Federation enhances communications for individuals and virtual teams distributed

NEW 7.0


[email protected](using Cisco UC)

[email protected](using Cisco UC)

[email protected](using Microsoft OCS)

individuals and virtual teams distributed across different enterprises



Integration Type 1 – CUP to CUP

Public

Network

FEDERATION

UnifiedPresence

CiscoASA

Cisco to Cisco Inter-Domain

federation supports both IM

and Presence federation

between different

enterprises (SIP Domains).

Federation provides:


Unified

Presence

CiscoASA

Network

PresenceIM



•Adding Contacts

•Sending/Receiving IM

•Sending/Receiving Contacts

• Feature supports federation between two or more Cisco 7.x Unified Presence

servers

• Routing support also provides for SIP Sub-domains (us.cisco.com to eu.cisco.com)

• The Cisco ASA is an recommended component which provides a network edge TLS

proxy for secure inter-enterprise federation. The ASA also provides SIP header re-

write necessary at network edge (for example NAT).

OCS Server

OCS Edge Server


Public

Network

FEDERATION


Integration Type 2 – CUP to LCS/OCS

Cisco to Microsoft

Inter-Domain federation

supports both IM and

Presence federation

between different

enterprises (SIP

Domains).


UnifiedPresence

CiscoASA

Microsoft Office Communicator Clients

PresenceIM


•Adding Contacts

•Sending/Receiving IM

•Sending/Receiving Contacts

• Feature supports federation between Cisco and Microsoft LCS and OCS domains using

Microsoft RFC SIP/SIMPLE Interface.

• Routing support also provides for SIP Sub-domains (us.cisco.com to eu.cisco.com)

• Cisco ASA is an optional component which provides a network edge TLS proxy for

secure inter-enterprise federation. The ASA also provides SIP header re-write

necessary at network edge (for example NAT)


CUP / OCS Inter-Domain Presence States Mapping

Cisco Status Cisco Color Status to OCS

Out of Office RED Away

This table shows mapping between presence states supported by Microsoft OCS and those supported by Cisco Unified Presence


Out of Office RED Away

DND RED Busy

Busy RED Busy

On The Phone YELLOW Busy

In a Meeting YELLOW Busy

Idle on all clients YELLOW Away

Available GREEN Available

Unavailable/Offline GREY Offline

Deploying Presence


Deploying Presence

Interactions Between Cisco Unified Presence Components


1. SIP connection handles all the presence information exchange.

2. CTI-QBE connection handles all the CTI communication for users on Cisco Unified Presence to control phones on Cisco Unified Communications Manager.

3. The AXL/SOAP interface handles the database synchronization from Cisco Unified Communications Manager to populate the Cisco Unified Presence database.

4. The LDAP interface is used for LDAP authentication of Cisco Unified Personal Communicator users during login.

Cisco Unified CM = Cisco Unified Communications Manager

Deploying Presence

Guidelines for Deploying Cisco Unified Presence

� LDAP synchronization should be enabled whenever possible.

� Use the service parameter CUP PUBLISH Trunk to streamline SIP communication traffic with the Cisco Unified Presence server.

� Associate presence users in Unified CM with a line appearance, rather than just a primary extension, to allow for increased


rather than just a primary extension, to allow for increased granularity of device and user presence status.

� A Presence User Profile (the user activity and contact list contacts and size) must be taken into consideration for determining the server hardware and cluster topology characteristics.

� Use the User Assignment Mode sync agent parameter default of balanced for best overall cluster performance.

Deploying Presence

Cisco Unified Personal Communicator Components

1. Cisco Unified Personal Communicator logs in via TLS through SOAP interface.

2. Cisco Unified Personal Communicator binds to LDAP to get user-specific information.

3. SIP REGISTER and SUBSCRIBE to get the status


SUBSCRIBE to get the status of contacts.

4. SIP REGISTER to Cisco Unified Communications Manager, allowing media exchanges and receiving MWI.

5. In Desk Phone mode, a CTI connection is established.

6. Start web collaboration.

7. Call to voice mail via IMAP.

Unified CM = Cisco Unified Communications Manager

Deploying Presence

Design Considerations for Cisco Unified Personal Communicator

–The required interfaces for Cisco Unified Personal Communicator are:

•Cisco Unified Presence

•Cisco Unified Communications Manager

•LDAP v3-compliant server

–When designing and sizing a solution, consider the following scalability impacts for all the components:


for all the components:

•Client scalability: The Cisco Unified Presence hardware deployment determines the number of users a cluster can support.

•IMAP scalability: The number of IMAP connections are determined by the platform overlay (Cisco Unity or Cisco Unity Connection).

•Web conferencing concurrent connections: Web licensing determines the number of concurrent web conferencing participants allowed.

•Video sizing capability: Determined by Cisco Unified Videoconferencing MCU sizing and configuration, or by Cisco Unified MeetingPlace Express VT for concurrent voice, video, and web participants.

•CTI scalability: Observe the CTI limits on call processing; include these CTI devices when sizing Unified CM clusters.

Cisco Unified Communications Manager Configuration


Deploying Presence

Cisco Unified CM Configuration

� Complete these tasks from the Cisco Unified Communications Manager Administration window:

– Configure LDAP integration

– Configure CUP Publish Trunk parameter

– Configure Cisco Unified Presence as an application server


– Configure Cisco Unified Presence as an application server

– Configure SIP trunks for each Cisco Unified Presence server

– Assign capabilities to end users

– Associate devices to a user

– Assign end users to a user group

– Verify that the required services are running

– Configure CTI gateway

Deploying Presence

Configure LDAP Integration–Navigate to System �� LDAP �� LDAP System.

–Navigate to System �� LDAP �� LDAP Directory. Add a new directory agreement.


Deploying Presence

Configure SIP Trunk–Navigate to System > Security Profile > SIP Trunk Profile


Add a new SIP trunk

Enter the Cisco Unified Presence address

Enter the destination port number

–Navigate to Device > Trunk and add a new SIP trunk

Deploying Presence

Configure Service Parameters and Application Server�Set the CUP PUBLISH Trunk parameter

–Navigate to System > Service Parameters

–Used to send PUBLISH messages


�Configure the Application Server

–Navigate to System > Application Server, click add new

–No longer required with Presence 7.0.(3)

–Automatically added once the Presence Server IP is configured in system topology page through Presence Administration

Name of the SIP Trunk added in menu

Device >Trunk

Deploying Presence

Assign Capabilities to End Users

–Navigate to System > Licensing > Capabilities Assignment

–Assign capabilities to the users

•Select the users and enable Cisco Unified Presence


Enable Presence capabilities for end

users.

Press Bulk Assignment to assign

capabilities.

CUP = Cisco Unified Presence

Deploying Presence

Configure Cisco Unified Personal Communicator Device

–Navigate to Device > Phone, add a new device of type Cisco Unified Personal Communicator


Deploying Presence

Associate Devices to a User

–Navigate to Management > End User

•Add the Primary Extension

•Associate devices with the user


Deploying Presence

Assign End Users to User Group

–Navigate to User Management > User Group

–Assign the user to the group Standard CTI Enabled

Select the User group Standard CTI Enabled.


Add End Users to the CTI group.

Select the users and click Add Selected.

Deploying Presence

CTI Gateway Configuration–Navigate to User Management > Application User

–Add an application user CtiGW


--Navigate to User Management >user group, and add CtiGW to the 2 groups:Standard CTI Enabled user groupStandard CTI Allow Control of All Devices user group

Deploying Presence

Verify that the Required Services Are Running

–Activate the required services on Cisco Unified Communications Manager

•Cisco CallManager

•Cisco TFTP

•Cisco CTIManager


•Cisco CTIManager

•Cisco Communications Manager Cisco IP Phone Services

•Cisco AXL Web Service

Cisco Unified Presence Configuration


Deploying Presence

Cisco Unified Presence Configuration

Configuration tasks for Cisco Unified Presence to integrate with Cisco Unified Communications Manager are:

–Set proxy domain parameter

–Configure Presence gateway


–Configure CUPC settings (TFTP, LDAP, CTI)

–Enable SIP proxy server routing

–Enable CTI gateway for desk phone control

Deploying Presence

Configure Service Parameters: Set Proxy Domain

–Navigate to System > Service Parameters and set the proxy domain name to AD domain name


Deploying Presence

Configure Presence Gateway

–Navigate to Presence > Gateways. Add a gateway.

–Select the Presence Gateway Type CUCM or Outlook


CUCM = Cisco Unified Communications Manager

Deploying Presence

Configure CUPC Settings

–1.Application > Cisco Unified Personal Communicator > Settings

–2.Application > Cisco Unified Personal Communicator > LDAP Profile


–3.Verfiy the CTI GW (=CUCM) is created by navigating to Application > Cisco Unified Personal Communicator > CTI Gateway Server

–4.Application > Cisco Unified Personal Communicator > CTI Gateway Profile

Deploying Presence

Enable SIP Proxy Server Routing

–Navigate to Presence �� Routing �� Settings.


Deploying Presence

Enable CTI Gateway for Desk Phone Control-Navigate to Application > Deskphone Control > Settings

Enable the CTI gateway.

Enter the application user CtiGW credentials.


user CtiGW credentials.

- Click Go next to the Related Links: Deskphone Control User Assignment.

Problem 1: Cannot Login to the CUPC

� Solution

� Complete these steps:

–Ensure that the username and password are correct.

–Go to Application > Cisco Unified Personal Communicator> User Settings in order to verify that the user has replicated


> User Settings in order to verify that the user has replicated over to the CUP server by visiting the CUP administration pages and searching for the user.

–Go to System > Licensing > Capabilities Assignment in order to ensure that the user has been given the proper Capabilities Assignment from the CUCM Administration page.

Problem 2:Cannot Enter Desk Phone Mode � Solution

–Go to User Management > End User in order to verify that the user logged in is a member of the Standard CTI Enabled group in CUCM.

–Go to User Management > End User and verify the Device Association.

•This verifies that the user device is associated with their CUCM


•This verifies that the user device is associated with their CUCM user profile.

–Go to Application > Cisco Unified Personal Communicator > User Settings in order to verify that the device is the Preferred CTI Device in CUPS.

–Go to User Management > End User in order to verify that the CUCM user has a primary extension specified.

•The DN of the device you are trying to control must be specified in that user's Active Directory (AD) profile under Telephone Number.

Problem 3: Can’t Enter Soft-Phone Mode� Solution

–Confirm that the CUPC device configured in CUCM matches the UPC <username> pattern, where <username> is the CUCM/CUPC username of the end user.

–Go to User Management > End User in order to verify that the UPC <username> CUPC device is associated with the CUCM user.


user.

–Go to User Management > End User in order to verify that the CUCM user has a primary extension specified.

� The DN of the device you are trying to control must be specified in that user’s AD profile under Telephone Number.

–Verify that a firewall is not blocking the soft-phone configuration file.

Problem 4: Cannot Search Directory from the CUPC

� Solution

–CUP/CUPC integration with CUCM requires that the CUCM be integrated with an LDAP directory.

–Go to Application > Cisco Unified Personal Communicator> User Settings in order to verify that the CUPC user has an LDAP profile assigned.


LDAP profile assigned.

–If the LDAP profile is incorrect, verify that the username and password for your AD binding user are correct.

•The CUPC uses the distinguished name to bind to the AD, not the username.

–Ensure that the distinguished name is being used in the LDAP profile in CUP under Application – Cisco Unified Personal Communicator – LDAP Profile.

Resources


References


� Compatibility Information

� Release Notes

� Install and Upgrade Guides


� Install and Upgrade Guides

� End User Guides

http://cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html

� Cisco Unified Communications SRND Based on Cisco Unified Presence

http://www.cisco.com/go/srnd

Q&A


Lab


Appendix


Software upgrade path for 7.0

� Cisco Unified Presence Release 1.0(3) to Cisco Unified Presence Release 7.0(1)., 7.0(2), 7.0(3) and 7.0(4).

� Cisco Unified Presence Release 6.0(x) to Cisco Unified Presence Release 7.0(x).

� Cisco Unified Presence Release 7.0(1) to Cisco Unified


� Cisco Unified Presence Release 7.0(1) to Cisco Unified Presence Release 7.0(x).

Appendix:Licensing


Cisco Unified Presence Licensing

–User presence capabilities are assigned from Cisco Unified Communications Manager Administration:

•Cisco Unified Presence requires integration with Cisco Unified Communications Manager 5.0(4) or later.

–Since Cisco Unified Communications Manager 6.x , it provides the ability to use adjunct licensing for a presence user who is using multiple devices:

•This feature allows the presence user, who is already using a Cisco Unified IP Phone, to require only a single DLU instead of three when also using Cisco


Phone, to require only a single DLU instead of three when also using Cisco Unified Personal Communicator.

•The adjunct licensing is enabled via configuration on Cisco Unified Communications Manager, under the Primary Phone option for Cisco Unified Personal Communicator.

•When a primary phone is associated with Cisco Unified Personal Communicator, the adjunct licensing is enabled and reflected in the License Unit Calculator.

License Unit Calculator Overview

� Navigate to System > Licensing > License Unit Calculator:

–Associate the Cisco Unified Personal Communicator to an existing device.

–Licenses used for these devices get configured as adjunct units.

Type of Licensed Device Units per Device


Type of Licensed Device Units per Device

Cisco Unified IP Phone 7961 4

Cisco Unified Personal Communicator End User Feature License

1

Cisco Unified Personal Communicator

(soft-phone)3

Cisco Unified Personal Communicator (Adjunct) (soft-phone)

1

Cisco Unified Presence End User Feature License

1

Server and End User Licenses–For Cisco Unified Presence, obtain and upload the following two license files:

•The Server license: Covers the Cisco Unified Presence nodes and provides service activation for the Presence Engine and Proxy services.

•You can deploy Cisco Unified Presence software as a single server or as a cluster of up to six servers.

•You must order a separate server license for each Cisco Unified Presence server, however, you only need to upload the license to the first node in a cluster as the license file contains the number of Cisco Unified Presence servers in a cluster that are licensed to the customer.


•Cisco Unified Presence 7.0(5) now defaults to an Evaluation mode for 90 days.

•Users in that organization, who are already configured on Cisco Unified Communications Manager, can access Cisco Unified Presence and be configured to use Cisco Unified Personal Communicator, without requiring the necessary user licenses (DLUs).

•A Licensing Warning(s) message, in Cisco Unified Presence Administration, informs you whether the Evaluation license has already expired or the number of days remaining to expiry.

•You can upload the license to Cisco Unified Presence before or after the trial evaluation period ends.

•The End-User license: Covers Cisco Unified Presence and Cisco Unified Personal Communicator users.

Appendix:Presence Policy


Policy

Cisco Unified Presence Policy

–Cisco Unified Presence policy is set by the user.

–A default set of rules, with everything open and available, applies if the user does not make any modifications to the policy rules.

–All policy configuration control is provided in the User Options area of the Cisco Unified Presence user pages.


area of the Cisco Unified Presence user pages.

•https://<cup_server_address>/ccmuser/

User Preferences

–The End User can modify the Settings for the Cisco Unified Personal Communicator and for IPPM.


Rule Sets

–The user can configure rule sets that contain ACLs of watchers for which these rules apply:

•Visibility Rules:

–Polite Blocking — Watchers always see an unavailable presence status, with no device status for this user.

–Reachability Only — Watchers see only the overall reachability of the user, with no device detail information.


user, with no device detail information.

–All State (default) — Watchers see all unfiltered device state information in addition to the overall reachability.

•Reachability Rules:

–Based on precedence rules (first match) for determining reachability

–Based on device type, media type, and calendar

•Filtering Rules:

–Exclude presence status for specific device types, media types, or calendar

Outline

–Cisco IP Phone Messenger

–Cisco IP Phone Messenger Bandwidth Considerations

–IP Phone Service

–IP Phone Service Redundancy


IPPM Privacy Policy Configuration

–Defined in CCMUser of User Option Page

–Hide Presence information.

–Define Privacy Rules.


IPPM Broadcast and Response Messages

–Send Broadcast messages to contacts.


–Predefine Response Messages.

cisco unified presence 7...cisco unified personal communicator 7.0 (cont.) –cisco unified personal...

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