PowerPoint

Cisco Unified Communications

Business and Technology Working as OneBusiness and Technology Working as OneCisco Unified CommunicationsIP telephonyCustomer contact centerVideo telephonyRich-media conferencingThird-party applications

Business and Technology Working as OneIP TelephonyIP TelephonyVoIPVoice over Internet ProtocolIPIP

CallManagerInternetPSTNPBXSwitchRouterVoice GatewayIP PhoneDesktopPOTSFAXPOTSFAX

WebcamBusiness and Technology Working as OneSwitches with Inline PowerVoice GatewaysVoice ServersCall ControlIP PhonesApplicationsCisco Unified Communications Architecture Business and Technology Working as OneSwitches with Inline PowerVoice GatewaysVoice ServersCall ControlIP PhonesApplications

Cisco Unified Communications Architecture Business and Technology Working as OneCisco Unified Communications Architecture Cisco Catalyst 3560

Cisco Catalyst 3750

Cisco Catalyst 6500

Cisco Catalyst 4500

Cisco EtherSwitch Network Module

Cisco Catalyst 2960SSwitches with Inline PowerBusiness and Technology Working as One6

Cisco Catalyst Switch Role in IP TelephonySupplies inline power to IP phones Supports voice and data VLANs on a single access portPrioritizes voice traffic with CoS or DSCP marking

Business and Technology Working as One7Cisco Unified Communications Architecture Switches with Inline PowerVoice GatewaysVoice ServersCall ControlIP PhonesApplications

Business and Technology Working as OneCisco Unified Communications Architecture Voice Gateways Cisco 7500 Series Routers Cisco 7200 Series Routers Cisco 3900 Series Integrated Services Routers Cisco 2900 Series Integrated Services Routers Cisco 1900 Series Integrated Services Routers Cisco 3800 Series Integrated Services Routers Cisco 2800 Series Integrated Services Routers Cisco 1800 Series Integrated Services Routers Cisco 800 Series Routers Cisco VG200 Series Gateways

Business and Technology Working as OneCisco Integrated Services Router:Convergence of Network Services on a Single PlatformOutside the officeComplete Key System or PBX

Ethernet / Switching

Video, Content & Surveillance

Wireless802.11, Land Mobile RadioVoiceSecurity

Network Analysis

PSTNWAN/ Internet

BackupPRI, T1,E1, Analog, BRI, SIP, H323, T1,E1, 56K, ISDN, DSL ,DS3, OC3ADSL,G.SHDSL, Modem, Satellite, BRIVPN, Firewall, IDS, etcInside the office

Business and Technology Working as OneCisco Voice Gateway (Analog)

Cisco VG 204Cisco VG 202Cisco ATA 186Cisco VG 224 / VG 248Business and Technology Working as OneCisco Unified Communications Architecture Switches with Inline PowerVoice GatewaysVoice ServersCall ControlIP PhonesApplications

Business and Technology Working as OneCisco Communications Infrastructure

Voice ServersBusiness and Technology Working as OneCisco Communications InfrastructureSwitches with Inline PowerVoice GatewaysVoice ServersCall ControlIP PhonesBusiness and Technology Working as OneCisco Communications InfrastructureCall Control Cisco Gatekeeper/Multimedia Conference Manager Cisco Small Business Voice Systems Cisco Smart Business Communications System Cisco Unified Communications 500 Series for Small Business Cisco Unified Communications Manager (CallManager) Cisco Unified Communications Manager Business Edition Cisco Unified Communications Manager Express Cisco Unified Mobility Cisco Unified SIP Proxy Cisco Unified Survivable Remote Site TelephonyBusiness and Technology Working as OneCisco Communications InfrastructureSwitches with Inline PowerVoice GatewaysVoice ServersCall ControlIP PhonesApplications

Business and Technology Working as OneCisco Communications Infrastructure

Cisco Unified IP Phone 7902GCisco Unified IP Phones 7905G/7912G/7911GCisco Unified IP Phone 7960G / 7961G / 7961G-GE Cisco Unified IP Phone 7970G/7971G-GECisco Unified IP Phone 7940G / 7941G / 7941G-GECisco Unified IP Phone 7985G (in plan)Cisco Unified Video AdvantageCisco IP CommunicatorCisco Unified Wireless IP Phone 7920 Cisco VG224/248 Analog Phone GatewayCisco ATA 186 / 188 Fax connectivityBusiness and Technology Working as OneEntry-Level Cisco IP PhonesBasic-featured Cisco IP phones for low-to-medium telephone useSingle line or directory numberMessage waiting indicatorCisco Unified IP Phone 7906Cisco Unified IP Phone 7911

Business and Technology Working as One18Midrange Cisco IP PhonesFull-featured Cisco IP phones for medium-to-high telephone useMultilineMessage waiting indicatorLarge pixel-based displaysIntegrated switchesBuilt-in headsets and high-quality speakerphonesCisco Unified IP Phone 794[012]Cisco Unified IP Phone 796[012]

7940794179607961Business and Technology Working as One19Upper-End Cisco IP PhonesAddresses needs of executivesLarge, color, pixel-based displaysTouch-sensitive display on 797[015] modelsTwo to eight telephone lines, or combinations of lines and direct access to telephony featuresFour or five interactive softkeysBuilt-in headsets and high-quality, hands-free speakerphonesCisco UnifiedIP Phone 797[015]Cisco UnifiedIP Phone 7945Cisco UnifiedIP Phone 7965

79707975Business and Technology Working as One20Other Cisco IP PhonesCisco Unified IP Conference Station 7936Cisco Unified IP Phone 7985Cisco UnifiedWireless IP Phone 792[01]

Cisco Unified IP Phone 7931

Cisco IP CommunicatorCisco Unified IP Phone 7915Business and Technology Working as One21Three Ways to Power Cisco IP Phones Power over Ethernet (PoE):Needs PoE line cards or PoE ports for Cisco Catalyst switchesDelivers 48V DC over data pairs (pins 1, 2, 3, and 6) or spare pairs (pins 4, 5, 7, 8) Midspan power injection:Needs external power source equipmentDelivers 48V DC over spare pairs Wall power:Needs DC converter to connect a Cisco IP phone to a wall outlet110 V AC Wall Power to 48 V DC ConverterAC SourceNo PowerPower Injector Power Power

Business and Technology Working as One22Plus, Custom and Off the Shelf Unified IP Phone Applications

Emergency AlertTime ClockAdvertisingReal Estate

MenuAttendance

RetailER StatsBroadcast

Apps help deliver productivity tools and applications using a Cisco Unified IP phoneBusiness and Technology Working as OneCisco Communications InfrastructureSwitches with Inline PowerVoice GatewaysVoice ServersCall ControlIP PhonesApplications

Business and Technology Working as OneUnified Communications ApplicationsConferencingTelephony ApplicationsUnified Communications ClientsUnified Communications MobilityVoice Mail and Unified MessagingBusiness and Technology Working as OneUnified Communications ApplicationsConferencing Cisco Conference Connection Cisco Unified MeetingPlace Cisco Unified MeetingPlace Express Cisco Unified Videoconferencing Manager Cisco WebEx Node for MCS

Telephony Applications Cisco Billing and Measurements Server Cisco Office Manager Cisco Smart CallConnector Cisco Unified Attendant Consoles Cisco Unified CallConnectors Cisco Unified Communications Manager Assistant Cisco Voice Provisioning ToolBusiness and Technology Working as OneUnified Communications ApplicationsUnified Communications Clients Cisco IP Communicator Cisco UC Integration(TM) for Microsoft Office Communicator Cisco Unified Mobile Communicator Cisco Unified Personal Communicator Cisco Unified Video Advantage

Unified Communications Mobility Cisco IP Communicator Cisco Software for Nokia Cisco Unified Mobile Communicator Cisco Unified Mobility

Voice Mail and Unified Messaging Cisco Unity Cisco Unity Connection Cisco Unity ExpressBusiness and Technology Working as OneCisco Unified Communications Manager(Cisco Call Manager)Business and Technology Working as OneCisco Unified Communications Manager FunctionsCall processingSignaling and device controlDial plan administrationPhone feature administrationDirectory servicesProgramming interface to external applicationsIncludes a backup-and-restore tool (disaster recovery system)

Business and Technology Working as OneCisco Unified Communications ManagerCisco Unifed Communications ManagerPlatform: MCS 78xxUCSOS: Linux RedhatNumber of ephone:LicenseFunction : MuchConference :YesTranscode :No

Cisco Unifed Communications Manager ExpressPlatform: Cisco RouterOS: Cisco IOSNumber of ephone: HardwareFunction : NormalConference :YesTranscode : Yes

Business and Technology Working as OneCisco Unified Communications Manager Release Roadmap200420052006200720082009201020114.04.24.14.35.05.16.06.17.07.18.08.59.0Business and Technology Working as OneCisco Unified CME and Cisco IOS Software Version Compatibility MatrixCisco IOS Release Cisco Unified CME VersionCisco Unified CME GUI Version 15.1(2)T8.18.1.0.015.1(1)T88.0.0.012.4(24)T7.17.1.1.012.4(22)T7.0(1)7.0.0.112.4(20)T177.0.0.112.4(15)XZ4.34.3.0.012.4(11)XW94.24.2.0.412.4(15)T7 4.1 4.1.0.212.4(11)XJ4.14.0.3.012.4(11)T 4.0(2)4.0.3.1.a12.4(9)T 4.0(0)4.0.0.1Business and Technology Working as One

Cisco Unified Communications Manager User FeaturesCisco Unified Communications ManagerCisco Unified Communications Manager ExpressCall Transfer , Call Coverage , IntercomCall Park , Call pickup , Hold ReversionHunt GroupsMOH (Music on Hold)DND (Do Not Disturb)DID (Direct Inward Dial)Operator ConsoleBarge , PrivacyUser Web PagesIP Phone ServicesCisco Call BackCDR (Call Detail Records)Basic ACDPagingAd Hoc & Meet Me conferencingTranscodeDebugBusiness and Technology Working as OneCisco Unified Communications Manager Endpoint SupportCisco Unified IP Phones (SCCP and SIP)Type A: 7940, 7960, 7905, 7912Type B: 7906, 7911, 79[46][125], 797[015]Cisco softphoneCisco IP CommunicatorOther Cisco endpoints (SCCP only)7902, 7910, and 7931 (IP phones), 7920 and 7921 (WiFi phones), 7935 and 7936 (conference stations), 7985 (desktop video phone) Third-party endpoints (various)SCCP: Nokia dual-mode cell phone SCCP client, Tandberg video endpoints, IP blue VTGO, etc.SIP: various hard-and software phonesH.323: various hard- and software phonesBusiness and Technology Working as One34Cisco Unified Communications Manager Signaling and Media PathsCisco Unified Communications ManagerIP Phone ASignaling Protocol(SCCP / SIP)Media Exchange (RTP)Signaling Protocol(SCCP / SIP)Cisco Unified Communications Manager performs call setup and maintenance tasks using a Signaling Protocol (SCCP/SIP).Media exchange occurs directly between endpoints using RTP.IP Phone B

Business and Technology Working as OneSingle-Site DeploymentCisco Unified Communications Manager servers, applications, and DSP resources are at the same physical location.IP WAN (if one) is used for data traffic only; PSTN is used for all external calls.Supports approximately 30,000 IP phones per cluster.

SIP/SCCPCisco Unified CM Cluster

PSTN

Business and Technology Working as One36Multisite WAN with Centralized Call Processing

Cisco Unified Communications Manager at central site; applications and DSP resources centralized or distributed.IP WAN carries voice traffic and call control signaling.Supports approximately 30,000 IP phones per cluster. Call admission control(limit number of calls per site).SRST for remote branches.AAR used if WAN bandwidth is exceeded.SIP/SCCPSIP/SCCPSIP/SCCP

PSTN

IPWANCisco Unified CM Cluster

Business and Technology Working as One

Multisite WAN with Distributed Call ProcessingCisco Unified Communications Manager and applications are located at each site.IP WAN does not carry intrasite call control signaling.Gatekeepers can be used for scalability.Transparent use of the PSTN if the IP WAN is unavailable.

GatekeeperSIP/SCCP

SIP/SCCP

SIP/SCCP

PSTN

IPWANCisco Unified CM ClusterCisco Unified CM Clusters

GK

Business and Technology Working as One38Cisco UnityCisco Unity ConnectionCisco Unity Express

Business and Technology Working as OneCisco Unity Express Feature SummarySystem and Capacity150, 200, 250 mailboxes on NM-CUE-ECCCM: 4.2 , 5.0 or laterUnity 4.05 TUI promptsLocalizationVoice MailIntegrated MessagingVoiceView ExpressMessage NotificationFuture Message DeliveryVoice Mailbox Mask Support for CCMLocal Broadcast PrivilegeMandatory Message ExpiryVoice Mail (continued)Original-called-number(OCN) / Last-redirect-number(LRD)Option to suppress Please record your messageSIP FeaturesMWI with SRSTCME and CCM SIP Phones SupportAARe-recording of PromptsAlternate Greeting EnhancementAA Script debuggingCME Script Control on XferNew Editor StepsBusiness and Technology Working as OneCisco Unity Express Modules

Voice message storage: 100 hoursSession/port capacity 8 or 16 Up to 250 mailboxes supportedHard Drive 20GB, 500 MHz processor, 256MB/512MB DRAMVoice message storage: up to 14 hours beginning with release 2.0Session/port capacity 4 or 6 depending on routerUp to 65 mailboxes supportedIndustrial Grade Compact Flash 1 GB beginning release 2.0 300 MHz processor, 256MB DRAMNM-CUE or NM-CUE-ECAIM-CUE

Business and Technology Working as OneLABBusiness and Technology Working as OneQ & ABusiness and Technology Working as OneBusiness and Technology Working as OneBusiness and Technology Working as One