cisco support community expert series webcast€¦ · some deployments of exchange 2007 is no...

Cisco Confidential© 2011 Cisco and/or its affiliates. All rights reserved. 1

Cisco Support Community Expert Series Webcast:

Cisco TMSXE 3.0 Installation/Troubleshooting Training

Speaker Name: Tim WalkerSpeaker Title: TSG Escalation Engineer

Date: June 26th, 2012

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

• Today’s featured expert is Cisco Support Engineer Expert

• Ask him questions now about Cisco TMSXE 3.0.

Tim Walker

TSG Escalation Engineer

2


Today’s presentation will include audience polling questions

We encourage you to participate!


If you would like a copy of the presentation slides, click the PDF link in the chat box on the right or go to

https://supportforums.cisco.com/docs/DOC-25186







a) I have heard that it can be done.

b) I have scheduled resources through Outlook in the past.

c) I schedule resources through Outlook all of the time, it’s part of my normal daily operations.

d) What is a resource?

What is your level of experience with Outlook Resource Scheduling?

Cisco Confidential 6© 2011 Cisco and/or its affiliates. All rights reserved.

Use the Q&A panel to submit your questions. Experts will start responding those


Cisco TMSXE 3.0 Installation and Troubleshooting Training

Speaker Name: Tim Walker

Date: June 26th, 2012

Speaker Title: TSG Escalation Engineer


• System Overview

• System Requirements

• Migration process

• Uninstalling Cisco TMSXE 2.2 or 2.3.x

• Disabling Outlook Direct Booking

• Installation/ Migration

• Performing a Clean installation

• Deploying the Cisco form

• The Booking Process

• Troubleshooting

• Other Errors

• References


• System requirements for Cisco TMSXE 3.0

• Microsoft .NET Framework 4.0 or later

• Microsoft Windows Server 2008 Service Pack 2

• Microsoft Windows Server 2008 R2 Service Pack 1

• Virtual Server Support

• Installing and running Cisco TMSXE on a virtual machine is supported, as long as the VM meets the recommended requirements for running Windows Server 2008 or Windows Server 2008 R2.

• Migration requirements

Cisco TMSXE 3.0 supports migration from the following previous versions of Cisco TMSXE:

• 2.3.1

• 2.3

• 2.2


• Microsoft Exchange Supported versions:

• Microsoft Exchange 2010 Service Pack

• Microsoft Exchange 2007 Service Pack 3

• Exchange Web Services (EWS):

• Must be enabled on the Exchange server.

• Throttling policies For Microsoft Exchange 2010 SP1, special throttling policies must be applied. See Applying the Cisco TMSXE Throttling Policy for Exchange 2010 SP1


• Cisco TMSXE supports booking with:

• Microsoft Outlook 2007 SP2

• Microsoft Outlook 2010

• Outlook Web Access (Exchange 2007)

• Outlook Web App (Exchange 2010)


CTMS Version: 13.1.2 or later

Network: HTTPS (recommended) or HTTP connectivity is required from the Cisco TMSXE server to Cisco TMS.

Licensing: One Cisco TelePresence Management Suite Extension for Microsoft Exchange option key per 25 endpoints integrated with Cisco TMS, usually recommended for smaller deployments. See below for detail on how system licenses are activated.

---- OR ----

One Application Integration Package option key per Cisco TMSXE installation. This option is recommended for deployments with a large number of systems to be integrated.


Three different scenarios for migrating data from Cisco TMSXE 2.3.1, 2.3, or 2.2 to Cisco TMSXE 3.0 are supported:

• Both deployments are with Exchange 2007

• Original deployment uses Exchange 2007, new deployment uses Exchange 2010

• Original deployment uses Exchange 2003, new deployment uses Exchange 2010


To export your existing Cisco TMSXE configuration:

1. Choose the correct export application for your Exchange server; a 64-bit and a 32-bit version are available.

2. Place the application on a network location accessible to both the original Exchange server and the new Cisco TMSXE server.

3. On the original Exchange server, run the application by double-clicking it, or start it from the command line.

All settings and endpoint data except passwords will be exported to exported_cisco_tmsxe_settings.txt, which will be placed in the same folder as the application.


To uninstall the product, either:

• Select Uninstall from the product's Start menu group on the Exchange Server.

• Use Add/Remove programs from the server's Control Panel of the server.

The program will leave its log folder, registry keys, and associated accounts in place to accommodate future installations or upgrades.

Removing remaining files and data

• If an administrator wishes to remove remaining elements of the installation, the following must be deleted after uninstalling:

• The Registry key at HKEY_LOCAL_MACHINE\SOFTWARE\TANDBERG\TANDBERG Management Suite Exchange Integration. Suggest searching the registry for ”C:\Program Files\TANDBERG ” this will capture all registry keys.


This setting was used by previous versions of Cisco TMSXE, but is no longer in use. In Cisco TMS:

1. Go to Administrative Tools > User Administration > Users.

2. Search or browse to locate the service user for Cisco TMSXE.

3. Hover the list entry and click the dropdown arrow to display the menu.

4. Select Edit.

5. Change the setting Exchange Integration Service Account to No.

6. Save the change.


Due to changes in the architecture and technologies of both Cisco TMSXE and Exchange, the direct booking model used with previous versions of Cisco TMSXE on Exchange 2003 and some deployments of Exchange 2007 is no longer available.

Outlook Direct Booking is incompatible with the automatic accept feature for room mailboxes in Exchange 2010 and will create conflicts if not disabled prior to migration.

Before moving the mailboxes to Exchange 2010, do the following:

1. Log into Outlook as the resource mailbox to be converted.

2. Go to Tools > Options... > Calendar Options... > Resource Scheduling...

3. Uncheck Automatically accept meeting requests and process cancellations.

• Repeat these steps for each mailbox before proceeding to Moving mailboxes.


The local tmsconfuser is the user which the export application recognizes as the TMSXE 3.0 user during the

export process. You could also use the TMS-Service domain user here.


a) What is TelePresence Scheduling?

b) I have minimal hands on with TelePresence system scheduling but is not running in my production network.

c) We are planning to deploy Cisco TelePresence Systems in our network environment.

d) I have Cisco TelePresence Systems in my network and schedule them on a daily basis.

How familiar are you with Cisco TelePresence Systems Scheduling?


Use the Q&A panel to submit your questions. Experts will start responding those


Here we use the domain user which was created and configured for the TMSXE 3.0

integration.


We use the same user here.


This screen was already discussed.


This is the final screen of the installation.


Cisco TMSXE includes a custom form that can be used to add functionality to Outlook clients when creating or modifying videoconference meetings. Available settings include specifying conference parameters and adding external participants

The deployment and use of this form is optional. The form can also be added to an installation at any time in the future. If opting to use the Cisco form, we recommend that it be placed in the Organizational Forms Library, which makes for simple distribution to all users and will automate any future updates to the form.

You must either use an existing Organizational Forms Library on your Exchange server, or create a new one before the custom form can be imported into the library.

http://technet.microsoft.com/en-us/library/cc540468%28EXCHG.80%29.aspx Exchange 2007

http://technet.microsoft.com/en-us/library/gg236889.aspx Exchange 2010

http://technet.microsoft.com/en-us/library/cc540468(EXCHG.80).aspx




http://technet.microsoft.com/en-us/library/gg236889.aspx




1. The organizer creates a meeting request using Outlook containing one or more video resources, then hits Send.

2. Exchange checks resource calendars for availability and does one of the following:

• Sends an initial confirmation to the organizer that the resources are now booked and passes requests on to Cisco TMSXE.

• Notifies the organizer that none of the resources are available. In this scenario, Cisco TMSXE is not contacted, and the organizer must re-initiate a booking (step 1).

• Notifies the organizer that one or more resources are unavailable and sends an initial confirmation that some of the resources are now booked. The requests for these resources are passed on to Cisco TMSXE.

• In this scenario, the organizer must either change the meeting time or find other resources that are available at the desired time, and modify the booking using Outlook.


3. Cisco TMSXE gathers up requests from Exchange and passes them on to Cisco TMS.

4. Cisco TMS checks system availability. If the default setting for conferences is Automatic Connect, One Button to Push, Manual Connect, or No Connect, Cisco TMS will also attempt to book routing resources for the conference. It then notifies Cisco TMSXE.

5. On receiving the results of the booking requests, Cisco TMSXE does one of the following:

• Notifies the organizer that all desired resources are available.

• Notifies the organizer that none of the desired resources are available (step 1).

If Cisco TMS determines that routing resources are not available, Cisco TMSXE will request that Cisco TMS book the systems without routing.


When experiencing problems with bookings, the first thing to check is state of the Cisco TMSXE service. Verify that it is in a “Started” state or restart the service.

If a booking is successful, but doesn’t appear to be what they were attempting to book, it is best to ask the process the scheduler followed to schedule the resources in Outlook, and try to reproduce the issue.


If the installer is not able to find a trusted certificate you

will see the message above. It is recommended to click on

the “Allow untrusted certificates” button.


To resolve this error message make sure that the TMS-Service account

has “Full Mailbox Permissions” on the associated mailbox or remove the

resource from the right pane to the left.

Reading the event log

1. Right-click on Computer in the Start menu, Desktop or Explorer, and select Manage.

2. Go to Computer Management > System Tools > Event Viewer > Applications and Services Logs> TMSXEEventLog

3. Press F5 to update the log pane, which lists information about startup, errors, and location of logs.

The Cisco TMSXE log

Cisco TMSXE creates a log to assist in troubleshooting.

The file is called tmsxe-logfile.txt, with the default location. C:\ProgramData\Cisco\TMSXE\Logs. The location can be

reconfigured using the configuration tool during or after installation.

The log file has a size limit of 5Mb. When this limit is reached:

• A new tmsxe-log-file.txt file is created.

• The old log file is renamed to include the suffix .1.

• If a .1 file already exists, that file is renamed to .2 and so on.

The maximum number of log files to store is 15. When a log file reaches the suffix .15, it will be deleted the next time the

current log file reaches 5 Mb. In order to enable debug logging , open a notepad as Administrator , browse to

C:\ProgramData\Cisco\TMSXE\Config and open Log4net.config file and find the following lines in it, change INFO with

DEBUG and save the file.

<root>

<level value="INFO" />



<appender-ref ref="ConsoleAppender" />

<appender-ref ref="FileAppender" />

<appender-ref ref="TMSXEEventLogAppender" />

</root>


The following error popup will be presented if your Exchange CAS server

does not have the Microsoft KB2443685 Update installed.


• Cisco Support Communityhttps://supportforums.cisco.com/community/netpro/collaboration-voice-video/telepresence

• Support pages: http://www.cisco.com/en/US/docs/telepresence/infrastructure/tmsxe/admin_guide/Cisco_TMSXE_admin_guide_3-0.pdf

• http://www.cisco.com/en/US/docs/telepresence/infrastructure/tmsxe/release_note/Cisco_TMSXE_release_notes_3-0-1.pdf

• http://www.cisco.com/en/US/prod/collateral/ps7060/ps11305/ps11316/ps11338/data_sheet_c78-704865.html

• http://www.cisco.com/en/US/docs/telepresence/infrastructure/tms/install_guide/Cisco_TMS_install_guide_13-2.pdf

• http://www.cisco.com/en/US/docs/telepresence/infrastructure/tmsba/Cisco_TMSBA_API_guide_13-2.pdf

https://supportforums.cisco.com/community/netpro/collaboration-voice-video/telepresence







http://www.cisco.com/en/US/docs/telepresence/infrastructure/tmsxe/admin_guide/Cisco_TMSXE_admin_guide_3-0.pdf





http://www.cisco.com/en/US/docs/telepresence/infrastructure/tmsxe/release_note/Cisco_TMSXE_release_notes_3-0-1.pdf






http://www.cisco.com/en/US/prod/collateral/ps7060/ps11305/ps11316/ps11338/data_sheet_c78-704865.html




http://www.cisco.com/en/US/docs/telepresence/infrastructure/tms/install_guide/Cisco_TMS_install_guide_13-2.pdf




http://www.cisco.com/en/US/docs/telepresence/infrastructure/tmsba/Cisco_TMSBA_API_guide_13-2.pdf





What other Cisco Telepresence training would you be interested in attending?

a) Cisco TelePresence Video Communication Server

b) Adding CUCM and CTS Systems into TMS

c) Cisco TelePresence Management Suite Provisioning Extensions

d) Cisco TelePresence Management Suite Extension for IBM Lotus Notes

e) Other


In 2006, iTunes sold its 1 billionth song. Twitter tweeted for the first time and Cisco TelePresence was born.


Use the Q&A panel to continue asking your questions


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If you have additional questions, you can ask them to the expert. He will be answering questions from June 26th to July 6th.

https://supportforums.cisco.com/community/netpro/ask-the-expert

You can watch the video or read the Q&A 5 business days after the event athttps://supportforums.cisco.com/community/netpro/ask-the-expert/webcasts






https://supportforums.cisco.com/community/netpro/ask-the-expert/webcasts






Tuesday, July 10, at

8:00 a.m. Pacific Time

5:00 p.m. Paris

11:00 a.m. New York

Join Cisco Expert:

Shahryar Talukder

During the live event you will get a better understanding of the Cisco CallConnectorsuite. Cisco expert Shahryar Talukder will explain how the CallConnector suite delivers productivity improvements for main answering positions and employee desktops with click-to-dial and click-to-send from presence-enabled directories, as well as integration with Microsoft Outlook and Internet Explorer.

Register for this live Webcast at

http://tinyurl.com/smartcallconnectwebcast

Topic: Cisco Smart CallConnector and New Mobile

Clients

http://tinyurl.com/smartcallconnectwebcast


Tuesday, July 17, at

7:00 a.m. Pacific Time

10:00 a.m. New York

4:00 p.m. Madrid

Join Cisco Expert:

Itzcoatl Espinosa

During this live event you will learn about the Firewall Services Module (FWSM) architecture, basic configurations, types of NAT (Network Address Translation), multiple context configuration, failover (active/standby & active/active), as well as troubleshooting tips of the most common problems.

Registration for this live Webcast opens next Thursday June 28 at

https://supportforums.cisco.com/community/netpro/expert-corner#view=webcasts

Topic: Cisco Firewall Services Module (FWSM):

Configuration and Troubleshooting

https://supportforums.cisco.com/community/netpro/expert-corner





Topic: Cisco Unified Border Element for PSTN SIP Trunks

Join Cisco Expert: Randy Wu

Learn best practices on how to configure and troubleshoot Cisco UBE for the public switched telephone network Session Initiation Protocol trunks.

Topic: Troubleshooting Nexus 5000/2000 series switches

Join Cisco Expert: Prashanth Krishnappa

Learn how to troubleshoot the Nexus 5000/2000 series switches.

Join the discussions for one or both of these Ask The Expert Events at:

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(Both events run until June 29th)









http://tinyurl.com/June26-webcast


Topic: Integrating VCS with Microsoft OCS/Lync using B2BUA

Join Cisco Expert: Andreas Wintervold

Ask questions about design, best practices and troubleshooting tips for Video Communication Server and Microsoft Office Communications Server/Lync integrations using back to back user agent.

Topic: Security on IOS Router Devices (ZBFW, IPS, CBAC)

Join Cisco Expert: Julio Carvajal

Ask questions and learn how to make your IOS router devices (Zone-Base Firewall, Intrusion Prevention Systems, & Context-Base Access Control) more secure.

Topic: Configuring, Troubleshooting & Best Practices on ASA & FWSM Failover.

Join Cisco Expert: Prashanth Goutham R.

Ask questions about Cisco Adaptative Security Appliances (ASA) and Firewall Services Modules (FWSM)

Join the discussions starting July 2nd for one or both of these Ask The Expert Events at:

https://supportforums.cisco.com/community/netpro/expert-corner#view=ask-the-experts

(Both events run until July 13th)








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cisco support community expert series webcast€¦ · some deployments of exchange 2007 is no...

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