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  • Cisco Prime Network Control System Series Appliances

    Cisco Prime Network Control System 1.1 Data Sheet

    Product Overview

    Part of the Cisco Prime Infrastructure

    bundle, Cisco Prime Network ControlSystem (NCS) provides converged user,access, and identity managementacross wired and wireless networks tomeet the challenges that Bring YourOwn Device (BYOD) is placing on IT organizations. Designed with users and theirmobile devices in mind, Cisco Prime NCS speeds network troubleshooting bygiving IT complete visibility into connectivity, regardless of device, network orlocation. Deep integration with the Cisco Identity Services Engine (ISE) furtherextends this visibility across security and policy-related problems, presenting acomplete view of client issues with a clear path to solving them. Cisco Prime NCS(Figure 1) delivers full lifecycle management of Cisco wireless LAN infrastructure,with additional focus on the deployment and management of branch networks.

    Figure 1. Cisco Prime Network Control System

    The platform significantly reduces operational costs by eliminating the need forcompeting overlay management solutions for wired, wireless, and branchnetworks, as well as security policy. Built on the foundation of Cisco WirelessControl System (WCS), Cisco Prime NCS:

    Helps resolve access problems across wired and wireless networks to getusers back online fasterFacilitates visibility of user attributes, posture, and profile throughintegration with the Cisco Identity Services Engine (ISE)Introduces lifecycle management of Cisco Integrated Services Routers(ISRs), the Cisco Aggregation Services Router (ASR) 1000 Series, and

    Cisco Catalyst switchesEnables simplified deployment of branch offices requiring common,standardized configurationsAllows full wireless lifecycle management, enabling IT staff to design andmaintain optimal RF environmentsOffers an intuitive user experience to eliminate complexity, improve ITproductivity, and minimize staffing requirementsProvides a scalable platform for small, mid-sized, and large-scale wiredand wireless networks, across both campus and distributed branchenvironmentsDelivers physical or virtual appliance deployment for flexibility withoutsacrificing functionality

    Seamless Scalability

    Cisco Prime NCS scales tomanage thousands ofrouters and switches,hundreds of Cisco wirelesscontrollers, which in turn canmanage up to 15,000 Cisco

    Aironet access points,including thenext-generation, 802.11Cisco Aironet 3600, 3500,1040, 1260, 1250, and 1140

    Series and OfficeExtend 600 Series. Cisco Prime NCS supports the CiscoIntegrated Services Routers (ISRs), the Cisco Aggregation Services Router(ASR) 1000 Series, and Cisco Catalyst switches.

    HOME

    PRODUCTS & SERVICES

    WIRELESS

    CISCO PRIME NETWORKCONTROL SYSTEM SERIESAPPLIANCES

    DATA SHEETS AND LITERATURE

    DATA SHEETS

    Cisco Prime Network ControlSystem 1.1 Data Sheet

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  • Cisco Prime NCS offers both physical appliance and virtual appliance deploymentoptions, providing full product functionality, scalability, ease of installation, andsetup tailored to your deployment preference.

    WLAN ServicesManagement

    The platform providescomplete WLAN servicesmanagement, supporting:

    Cisco CleanAir technology,a systemwide capability ofthe Cisco Unified WirelessNetwork providing proactive,

    high-speed spectrum intelligence to combat performance problems due toRF interferenceCisco ISE integration, which allows for visibility into user and endpointattributes, their posture, and profiling information for both wired andwireless clientsIntegration with the Cisco Mobility Services Engine (MSE), which enablesCisco Context-Aware Software for real-time location tracking and localservices discovery, along with Cisco Adaptive Wireless IPS (wIPS)Software for detection, containment, and location of security threats

    These advanced mobility services provide additional information to the popularClient Troubleshooting tool, allowing quick problem resolution across any accessmedium.

    Comprehensive Wireless LAN Lifecycle Management

    Cisco Prime NCS cost-effectively supports all phases of the wireless LANlifecycle from planning and deployment, to monitoring, troubleshooting, andcustomized reporting. Cisco Prime NCS allows wireless LAN operations to bemore efficient and effective for all lifecycle phases (Figure 2).

    Figure 2. Comprehensive Wireless LAN Lifecycle Management

    Planning

    Designing a wireless LAN that effectively supports business-critical data, voice,and video services is simplified with the Cisco Prime NCS suite of built-inplanning and design tools (Figure 3).

    Figure 3. Simplified Wireless LAN Planning and Design

    The planning and design tools in Cisco Prime NCS simplify the process ofdefining access point placement and determining access point coverage areas forstandard and irregularly shaped buildings. These tools give IT administratorsclear visibility into the RF environment to anticipate future coverage needs,assess wireless LAN events, and mitigate or eliminate improper RF designs andcoverage problems.

    Specialized Cisco Prime NCS planning tools facilitate immediate assessment ofthe WLANs readiness to provide voice-over-WLAN services supporting singleand dual-mode Wi-Fi-enabled phones, and context-aware (location) services thatuse Ciscos patent-pending RF fingerprinting technology to locate, track, andmanage Wi-Fi-enabled devices and their contextual information in conjunctionwith Cisco MSE.

    Deployment

    Getting the wireless LAN up and running quickly and cost-effectively to meet

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  • end-user needs is streamlined with the broad array of Cisco Prime NCSintegrated configuration templates. Flexible, easy-to-use templates anddeployment tools - such as the Controller Auto-Provisioning feature for zero-touchdeployment of Cisco Wireless LAN Controllers - help IT managers provision andconfigure the wireless LAN to expressly deliver the services that their businessrequires (Figure 4). These templates and tools make it simple to apply commonand best-practices configurations across multiple wireless LAN controllersregardless of their location, streamlining even the most complex controllerconfigurations, updates, and scheduling. Provisioning access points is just assimple with easyto-use templates for customized configuration of multiple accesspoints.

    Figure 4. Flexible Deployment Tools and Configuration Templates

    Monitoring and Troubleshooting

    Cisco Prime NCS is the ideal management platform for monitoring andtroubleshooting the wired and wireless LAN to maintain robust performance anddeliver an optimal access experience to fixed and mobile endpoints. Thecentralized interface of Cisco Prime NCS makes it easy to access informationwhere its needed, when its needed, on-demand or as scheduled.

    The easy-to-use graphical display serves as a starting point for maintenance,security, troubleshooting, and future capacity planning activities. Quick access toactionable data about healthy and unhealthy devices is available from a variety ofentry points, making Cisco Prime NCS vital to ongoing network operations.

    The ever-present alarm summary panel and alarm browser in Cisco Prime NCSsimplify access to critical information, faults, and alarms based on their severity(Figure 5). The alarm summary panel facilitates faster assessment of outstandingnotifications and supports quicker resolution of trouble tickets. Detecting, locating,and containing unauthorized (rogue) devices are fully supported when locationservices are enabled.

    Figure 5. Ever-Present Alarm Summary and Alarm Browser Interaction

    The integrated workflows and extensive array of troubleshooting tools in CiscoPrime NCS help IT administrators quickly identify, isolate, and resolve problemsacross all components of the Cisco access network. Cisco NCS supports rapidtroubleshooting of LANs and WLANs of any size with minimal IT staffing. A set oftools works together to help IT administrators understand the operational nuancesoccurring on the LAN and WLAN and discover nonoptimal events occurringoutside baseline parameters (for example, client connection or roamingproblems):

    The ever-present search tool facilitates cross-network access to immediateand historic information about devices and assets located anywhere in theaccess network, including endpoint and session attributes, associationhistory, endpoint location, RF performance, statistics, radio resourcemanagement (RRM), and air quality.Integrated workflows support seamless linkage between all tools, alarms,alerts, searches, and reports for all infrastructure components and clientdevices.A built-in Client Troubleshooting tool provides a step-by-step method toanalyze problems for all wired and wireless client devices. This robustClient Troubleshooting tool helps reduce operating costs by speeding theresolution of trouble tickets for a variety of Wi-Fi client device types. Thetool can also assist with client trending analysis (Figure 6).When Cisco Compatible Extensions clients, Cisco ISE, and Cisco CleanAirtechnology are used, specialized diagnostic tools are available to supportenhanced analysis of connection problems.

    Figure 6. Built-in Client Troubleshooting Tool to Support Step-by-Step Problem Analysis

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  • Remediation

    Cisco Prime NCS makes it easy to quickly assess service disruptions, receivenotices about performance degradation, research resolutions, and take action toremedy nonoptimal situations.

    Cisco CleanAir technology supports finding, classifying, correlating, andmitigating interference from Wi-Fi and non-Wi-Fi sources such as rogueaccess points, microwave ovens, Bluetooth devices, and cordless phones.Cisco CleanAir technology improves air quality and creates a self-healingand self-optimizing wireless network that mitigates the impact of wirelessinterference sources.Built-in tools such as the Client Troubleshooting tool support help deskstaff and level-two administrators resolve client access issues by providingguidance on where the actual problem may be.The security dashboard allows for a network-level assessment andprovides a security index with suggestions on how to improve securityacross your deployment.The voice-service audit tool not only provides a way to audit the currentnetwork configuration for voice over wireless LAN (VoWLAN)deployments, but also provides a way to rectify the current configurationbased on Cisco best practices for VoWLAN deployment.

    Optimization

    Cisco Prime NCS includes customizable reporting that assists IT teams toeffectively manage, maintain, and evolve the wireless LAN to meet ongoingbusiness and operations requirements. In addition to tools such as configurationcompliance monitoring with comprehensive auditing functionality, flexible reportsprovide access to the right data, at the right time, in a format to meet anyrequirement (Figure 7).

    Figure 7. Customizable Reports to Meet Any Requirement

    An extensive variety of reports is available to help IT managers stay on top ofnetwork trends, maintain network control, perform audit operations, and quicklyaddress changing business and end-user requirements. Reports arecustomizable based on user-defined parameters. Detailed trend analysis of thenetwork environment, as well as capacity planning, provides a cohesiveunderstanding how the LAN or the WLAN has changed over time in order toproject and plan for future growth and enhancements.

    New Features in Cisco Prime Network Control System 1.1

    Table 1 lists the new features in Cisco Prime Network Control System 1.1.

    Table 1. New Features in Cisco Prime Network Control System 1.1

    Feature Description/Benefit

    IPv6 clientmanagement

    Supports IPv6 (wired and wireless client)address visibility on a per-client basis andsystemwide IP version distribution andtrending. Equips administrators for IPv6troubleshooting, address planning, and clienttraceability from a unified wired and wireless

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  • Feature Description/Benefit

    management system.

    Rogue rulescustomization

    Supports customized rogue rules on thecontroller based on parameters such asservice set identifiers (SSIDs), receivedsignal strength indication (RSSI), and otherparameters for better filtering of falsepositives.

    Rogue AP alarmseveritycustomization

    Supports customized rogue access pointalarm severity. You can tie alarms to emailnotifications in NCS, and choose to bealerted for malicious rogues only or for anyrogue.

    Multilevel filtersin client reports

    Supports more than one filter in reports -floor plus SSID, for example - to focus onclients of interest.

    Advance filtersfor client listpage

    Supports advanced filters in client list pageto focus on clients of interest, just as on thealarms page.

    Graphicaldisplay ofhistorical client

    Provides graphical displays on access pointdetail pages to show client count trends.

    Batch reportsand templates

    Supports creation of report templates at theroot domain so a report can be populated toall member domains.

    Branch andWANmanagement

    Supports configuration, monitoring, andreporting for large-scale branch networksconsisting of Cisco Integrated ServicesRouters and Aggregation Services Routers.Note: This functionality requires installationof a separate virtual appliance.

    Cisco IOSSoftware-basedconfigurationmanagement

    Supports the definition of standardizeddevice configuration elements using theincluded feature templates or user-definablecommand-line interface (CLI)-basedtemplates. Feature templates provided forEthernet interfaces, access control lists(ACLs), routing protocols (static, RoutingInformation Protocol [RIP], EnhancedInterior Gateway Protocol (EIGRP), GroupEncrypted Transport VPN [GET VPN], andDynamic Multipoint VPN [DMVPN]). Novelcomposite template feature allows definingan overall device configuration by groupingindividual feature-level templates. Ability todeploy templates to one or more devices ina single operation.

    Device 360 View An innovative feature that provides asummarized view of all key aspects of aselected device. Presented informationincludes device inventory details,reachability status, CPU and memoryutilization, alarms, interfaces, modules, andneighbors.

    Summary of Cisco Prime NCS Features and Benefits

    Table 2 provides a summary of the features and benefits of Cisco Prime NCS 1.1.

    Table 2. Summary of Cisco Prime NCS 1.1 Features and Benefits

    Feature Benefit

    Ease of use Simple, intuitive user interfacereduces complexity. Designed withfocus on workflow optimization.Modularized interface supports

    user-defined customization todisplay only the most relevantinformation.Flexible platform accommodates

    novice and experienced ITadministrators.

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  • Feature Benefit

    Scalability Complete lifecycle management ofhundreds of Cisco wireless LANcontrollers and 15,000 Cisco Aironetlightweight access points from acentralized location. Additionally,manage up to 5000 Cisco Aironetautonomous access points.Manage up to 5000 routers and

    switches for configurationmanagement, monitoring andtroubleshooting functions.Scalable mobility delivered through

    integration with Cisco MSE. Scalableidentity service managementdelivered through integration with theCisco ISE.Physical appliance or virtual

    appliance deployment options forease of installation and setup.

    Wiredmanagement

    Comprehensive configuration,monitoring, and troubleshootingsupport for Cisco Catalyst switchesallows for visibility into criticalperformance metrics for interfaces,ports, endpoints, and users, as wellas basic switch inventory.

    WLAN lifecyclemanagement

    Comprehensive wireless LANlifecycle management includes a fullrange of planning, deployment,monitoring, and troubleshooting,remediation, and optimizationcapabilities.

    WLAN and RFplanning

    Built-in planning and design toolssimplify defining access pointplacement and coverage.Information from third-party

    site-survey tools can be easilyimported and integrated into CiscoPrime NCS to aid in WLAN designand deployment.Specialized tools facilitate

    immediate assessment of theWLANs readiness to support voiceover WLAN (VoWLAN) andcontext-aware (location) services.Support for on-demand coverage

    reassessments helps mitigate theeffects of (and in many caseseliminate) improper RF designs andcoverage problems.

    Deployment A broad array of integratedcontroller, access point, and CLIconfiguration templates deliver quickand cost-effective deployments.Network auditing is supported for

    effective configuration complianceand management.Built-in, software-based, high

    availability maximizes uptime forservices delivery and improvesoperational efficiency.Secure wired and wireless guest

    access gives controlled wirelessaccess to customers, vendors,visitors, and partners, while keepingthe network secure.Tools and processes support

    monitoring, upgrading, and migratingselected Cisco Aironet autonomousaccess points to operate aslightweight access points and runcontrol and provisioning of wirelessaccess points (CAPWAP).Role-based access control provides

    flexibility to segment the wirelessnetwork into one or more virtual

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  • Feature Benefit

    domains controlled by a single CiscoPrime NCS platform.Power savings are delivered

    through Cisco EnergyWise

    technology with adaptive WLANpower management.Cisco Prime NCS maps,

    hierarchies, and network designscan be easily exported and importedbetween one or more Cisco PrimeNCS servers.Virtual domains help deploy both

    large, multisite networks andmanaged services.

    Monitoring andtroubleshooting

    Centralized monitoring of the entireLAN and WLAN helps maintainrobust performance and an optimalaccess connectivity experience.Unified switch inventory, dashboardcomponents, reports, and monitoringviews help you quickly monitor theaccess network from a single pane.Cisco CleanAir technology provides

    detailed information about RFinterference events, air quality, andinterference security threats to helpmore efficiently assess, prioritize,and manage RF interference issues.Easy-to-use graphical displays serveas a starting point for maintenance,security, troubleshooting, and futurecapacity planning.Graphs, charts, and tables are

    interactive for quick configurationand reconfiguration.Hierarchical mapping trees, color-

    coding, and icons support quickvisualization and statusassessments of the network,devices, and air quality.Ever-present alarm summary and

    alarm browser provide robust fault,event, and alarm management.Google Earth integration helps

    visualize and manage outdoorwireless mesh deployments.

    Cisco Spectrum Expert can beutilized for Cisco Aironet accesspoints that are enabled with CiscoCleanAir technology and configuredfor Cisco Spectrum Expert.You can troubleshoot large-scale

    LAN and WLAN networks withminimal IT staffing.The Client Troubleshooting tool

    supports a step-by-step analysis ofproblems and misconfigurations forall client devices across allconnection media, with support totroubleshoot issues such as 802.1X(for wired and wireless networks),and identify RF interferers that areaffecting client devices.The ever-present search tool

    facilitates cross-network access toimmediate and historic information.Integration with Cisco ISE and

    Cisco Secure Access Control Server(ACS) View provides a simple way tocollect and analyze additional datarelevant to endpoints.Specialized diagnostic tools support

    enhanced analysis of connectionproblems occurring with CiscoCompatible Extensions clientsVersion 5 or later.Radio resource management

    (RRM) tools provide visibility into

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  • Feature Benefit

    performance, RF statistics, and airquality.

    Remediation Integrated workflows and tools helpIT administrators quickly assessservice disruptions, receive noticesabout performance degradation,research resolutions, and take actionto remedy nonoptimal situations. TheClient Troubleshooting tool providesguidance on where the accessproblem may be.Alerts, summaries, and reports

    about air quality and interferers areincluded with Cisco CleanAirtechnology to help diagnose the RFenvironment and mitigateinterference from Wi-Fi andnon-Wi-Fi sources.The security dashboard and the

    security index provide a quickassessment of network security, andways to improve it.Voice tools support customizable

    queries to address VoWLANproblems.

    WLANoptimization

    Extensive on-demand andautomated reports can be run onimmediate and historic data onnetwork activity, performance,usage, devices, inventory,compliance, security, and air quality.Payment Card Industry (PCI) report

    analyzes WLAN for potentialnoncompliant events.Alarms and events can be

    forwarded to third-party, northboundreceivers and fault, configuration,accounting, performance, andsecurity (FCAPS) applications thatunderstand traps such as HPOpenView or IBM Tivoli Netcool.You can customize report data,

    report timeframe, and report format.Display options for charts, graphs,

    and tables provide enhancedflexibility.Output reports in comma-separated

    value (CSV) or PDF format can besaved as files or as emails.Capacity planning is supported by

    developing trends from multiplereports for analysis.

    Centralizedsecurity andnetworkprotection

    Ciscos unified wireless security solutionintegrates security alerts, alarms, adaptivewireless intrusion prevention system, andCisco CleanAir technology into a singleunified platform, from a centralized view,making it unprecedented in the industry.

    Cisco CleanAir technology providescritical information about RFinterferers that are potential securitythreats.Robust adaptive wIPS supports

    quick detection, location, andcontainment of unauthorized (rogue)devices,Customized signature files protect

    against unauthorized intrusion andRF attacks.Automated alarms enable rapid

    responses to mitigate risks.Robust service policy engine

    supports multiple unique service setidentifiers (SSIDs) with customizablesecurity and enforcementparameters.Management frame protection

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  • Feature Benefit

    (MFP) monitors the authentication of802.11 management frames.Access point wired port

    authentication with 802.1X validatesall access point credentials.Network security can be enhanced

    and power costs can be reduced byturning access points on or off atscheduled intervals.Unified wired and wireless security

    is delivered though integration withCisco Self-Defending Network andCisco Network Admission Control(NAC).

    Cisco NCSServiceabilityProgram

    The Cisco NCS ServiceabilityProgram gives organizations theopportunity to provide anonymoususage statistics and wirelessoperational information to Cisco.This voluntary opt-in program

    gathers anonymous statistics fromCisco NCS and the network.No confidential data is collected.Learn more about this program by

    reading the Wireless ProductImprovement Program policy.

    SpecializedCisco TACsupport

    Cisco Prime NCS supports theopt-in collection of diagnostic dataabout Cisco wireless LAN controllersand Cisco Aironet access points toassist with wireless LAN CiscoTechnical Assistance Center (TAC)cases. This feature helpsorganizations experience fasterresolution of wireless LAN CiscoTAC cases.

    Product Specifications

    Table 3 list product specifications for Cisco Prime NCS 1.1.

    Table 3. Product Specifications for Cisco Prime NCS 1.1

    Item Specification

    VMware ESX andESXi versions(virtual applianceon a customer-supplied server)

    VMware ESX or VMware ESXi Version5.0

    Minimum serverrequirements fordeploying NCSVirtual Appliances

    Cisco Prime NCS Large VirtualAppliance:

    Up to 15,000 lightweight accesspoints, 5000 autonomous accesspoints, 1200 wireless LANcontrollers, and 5000 switches orup to 5000 routersMinimum RAM: 16 GBMinimum hard disk space

    allocation: 400 GBProcessors: 8 cores, at 2.93 GHz

    or better

    Cisco Prime NCS Medium VirtualAppliance:

    Up to 7500 lightweight accesspoints, 2500 autonomous accesspoints, 600 wireless LANcontrollers, and 2500 switches orup to 2500 routersMinimum RAM: 12 GBMinimum hard disk space

    allocation: 300 GBProcessors: 4 cores, at 2.93 GHz

    or better

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  • Item Specification

    Cisco Prime NCS Small VirtualAppliance:

    Up to 3000 lightweight accesspoints, 1000 autonomous accesspoints, 240 wireless LANcontrollers and switches or up to1000 routersMinimum RAM: 8 GBMinimum hard disk space

    allocation: 200 GBProcessors: 2 cores, at 2.93 GHz

    or better

    Note: Deploying Cisco Prime NCSVirtual Appliance on CiscoWorksWireless LAN Solution Engine (WLSE)models 1130-19 or 1133 is notsupported.

    Minimum clientrequirements

    Client hardware: 1-GB RAM, 2-GHz orbetter processor

    Browser: Internet Explorer 8.0 or later orMozilla Firefox 3.6 or later

    Management andsecurity

    Simple Network Management Protocol(SNMP) v1, v2c, v3 and CiscoTACACS+, PNG, JPEG, and AutoCAD(DXF and DWG) import file typessupported

    Supported devices Cisco 2100, 2500, 4400, 5500and Flex 7500 Series WirelessLAN ControllersCisco Catalyst 6500 Series

    Wireless Services Modules(WiSM/WiSM2) and CiscoWireless LAN Controller Moduleon Cisco Services-Ready Engine2 (SRE 2)Cisco Catalyst 3750G Integrated

    Wireless LAN Controller. CiscoWireless LAN Controller Module(WLCM and WLCM-E) forIntegrated Services RoutersCisco Aironet access points with

    CleanAir technology, CiscoAironet lightweight access points,Cisco Aironet lightweight outdoormesh access points, CiscoOfficeExtend 600 Series AccessPoint, Cisco Aironet 1240AG and1130AG Series Access Points,Cisco 3300 Series MobilityServices Engine (MSE), CiscoWireless Location Appliance,Cisco Spectrum Expert Wi-Fi,Cisco Context-Aware Software,and Cisco Adaptive wIPSSoftwareMonitoring and migration of

    selected Cisco Aironetautonomous access points.Monitoring of the autonomousaccess points of Cisco 800, 1800,2800, and 3800 Series IntegratedServices RoutersCisco 850, 860, 870, 880, 890

    Series Integrated ServicesRoutersCisco 1800 and 1900 Series

    Integrated Services RoutersCisco 2800 and 2900 Series

    Integrated Services RoutersCisco 3800 and 3900 Series

    Integrated Services RoutersCisco 1000 Series Aggregation

    Services RoutersCisco Catalyst 2900, 3000, 3500,

    3700, 4500, and 6500 SeriesSwitches

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  • Evaluation, Ordering, and Licensing Information

    Cisco Prime NCS 1.1 is available exclusively as part of the Cisco PrimeInfrastructure 1.1 bundle. Upgrade options are available for existing Cisco PrimeNCS and Cisco Wireless Control System customers. For information on CiscoPrime Infrastructure 1.1 licensing, evaluation, upgrade, and ordering, refer to theCisco Prime Infrastructure 1.1 Ordering and Licensing Guide.

    Cisco Wireless LAN Services

    Cost-effectively deploy secure mobile access to business-critical applications andinteractive multimedia collaboration tools while improving operational efficiencywith smart, personalized services from Cisco and our partners.

    Based on leading practices, these services help accelerate your transition to anadvanced mobility architecture that optimizes performance, reliability, andsecurity, so that you can maintain business innovation while controlling costs.

    Our services help you successfully deploy Cisco Prime NCS and integratemobility solutions effectively to lower the total cost of ownership and secure yourwireless network. To learn more about Cisco Wireless LAN Service offers, visit:http://www.cisco.com/go/wirelesslanservices.

    Technical Service Options

    Cisco Prime Infrastructure software products come with the Cisco 90-daysoftware warranty. Purchasing a Cisco Software Application Support plusUpgrades (SASU) service provides benefits not available with the warranty,including access to maintenance releases, minor and major upgrades, onlineresources, and Technical Assistance Center support services.

    The Cisco Prime physical appliance option comes with a Cisco 90-day hardwarewarranty. Adding a contract for a technical service offering, such as Cisco

    SMARTnet Service, to your device coverage provides access to the CiscoTechnical Assistance Center (TAC) and can provide a variety of hardwarereplacement options to meet critical business needs, updates for licensedoperating system software, and registered access to the extensive Cisco.comknowledge base and support tools.

    For more information about Cisco warranties, visit: http://www.cisco.com/go/warranty.

    For information about Cisco Technical Services, visit: http://www.cisco.com/go/ts.

    For More Information

    For more information about Cisco Prime NCS, visithttp://www.cisco.com/go/ncs or send an email to [email protected].

    For more information about Cisco Prime Infrastructure, visit: http://www.cisco.com/go/primeinfrastructure.

    For more information about Cisco Identity Services Engine (ISE), visit:http://www.cisco.com/go/ise.

    For more information about the Cisco Unified Wireless Network, visit:http://www.cisco.com/go/wireless.

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