cisco ip telephony phone system, 2 years later. presented by: john nickell, technology director and...
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CISCO IP TELEPHONY CISCO IP TELEPHONY Phone System, 2 Years Phone System, 2 Years
Later.Later.
Presented By: John Nickell, Technology Director and
Bill Koegle, Technology and Network Specialist.
North Royalton City Schools.
North Royalton City SchoolsNorth Royalton City SchoolsStatisticsStatistics
4674 students4674 students 6 school Bldgs connected with 1gb fiber6 school Bldgs connected with 1gb fiber 1 Building connect with 2 Ds1 circuits1 Building connect with 2 Ds1 circuits 460 Phones District Wide460 Phones District Wide 380 Voice Mail Accts for Teacher & Staff380 Voice Mail Accts for Teacher & Staff 2 Cisco Call manager Servers2 Cisco Call manager Servers 1 Unity Voicemail Server, 1 Unified Messaging1 Unity Voicemail Server, 1 Unified Messaging 2 Pri-Isdn circuits, 48 Lines2 Pri-Isdn circuits, 48 Lines 33 Centrex lines for POTS backup, 911 and Fax33 Centrex lines for POTS backup, 911 and Fax Technology Dept has Director and 3 Tech. Technology Dept has Director and 3 Tech.
SpecialistsSpecialists
Goals Of Adding IP Phone Goals Of Adding IP Phone SystemSystem
SafetySafety Improved CommunicationImproved Communication Better AccessBetter Access Cost SavingsCost Savings Advanced Features of Modern Advanced Features of Modern
SystemSystem Replace Old Centrex SystemReplace Old Centrex System
Project PlanningProject Planning
Work with Asst. Superintendent and Treasurer to secure 3 Work with Asst. Superintendent and Treasurer to secure 3 quotes on various systems.quotes on various systems.
We reviewed Avaya, 3Com and CiscoWe reviewed Avaya, 3Com and Cisco We reviewed our present network structure.We reviewed our present network structure. We revised our School Districts dialing SchemeWe revised our School Districts dialing Scheme Determined all staff could have voice mail.Determined all staff could have voice mail. Replaced 150 Centrex lines.Replaced 150 Centrex lines. Planned D.I.D’s (direct inward Dial) Numbers.Planned D.I.D’s (direct inward Dial) Numbers. Spoke with District Personnel concerning how phones were Spoke with District Personnel concerning how phones were
used in their situation.used in their situation. Calculated a payback of 7 years compared to present Calculated a payback of 7 years compared to present
Centrex Phone cost.Centrex Phone cost.
Network DesignNetwork Design
Budgeted to connect institutional fiber network Budgeted to connect institutional fiber network provided by local cable provider, Wide Open West, Old provided by local cable provider, Wide Open West, Old AmeriCast.AmeriCast.
Secured 3 proposals for the last 100 feet of fiber to be Secured 3 proposals for the last 100 feet of fiber to be run from utility pole to D-marc.run from utility pole to D-marc.
Contract to have fiber run underground from pole to Contract to have fiber run underground from pole to buildings.buildings.
Contracted to have 6 strand fiber run from HS and MS Contracted to have 6 strand fiber run from HS and MS on same campus eliminating institutional connection.on same campus eliminating institutional connection.
Contracted to have 2 DS1 circuits to temporary Early Contracted to have 2 DS1 circuits to temporary Early Childhood Center.Childhood Center.
Replace all ITC site routers with Cisco 1760 Router in Replace all ITC site routers with Cisco 1760 Router in each building and Cisco 3550 in High School MDF.each building and Cisco 3550 in High School MDF.
Phone System DesignPhone System Design
Norstan, now Black Box designed the system and programmed the Norstan, now Black Box designed the system and programmed the system.system.
District re-aligned its phone dialing scheme to make it more linear District re-aligned its phone dialing scheme to make it more linear and organized. Each building has its own number. I.E Albion was all and organized. Each building has its own number. I.E Albion was all 31xx extensions.31xx extensions.
We retained POTS lines for fax, 911 and security systems for dial out We retained POTS lines for fax, 911 and security systems for dial out backup in case of power failure.backup in case of power failure.
We utilized our own technology staff and H.S. summer student techs We utilized our own technology staff and H.S. summer student techs to help run additional cabling and placing of phones in each room.to help run additional cabling and placing of phones in each room.
Phones were placed in EVERY classroom, office and custodian area.Phones were placed in EVERY classroom, office and custodian area. We used the Cisco 7960, 6 line spkr phone for office and We used the Cisco 7960, 6 line spkr phone for office and
administrative type staff. The 7912 was used in classrooms and we administrative type staff. The 7912 was used in classrooms and we have been buying the 7940, 2 line phone for additional units.have been buying the 7940, 2 line phone for additional units.
We deployed about 7 Cisco POE wireless access points for 12 Cisco We deployed about 7 Cisco POE wireless access points for 12 Cisco Cordless phones.Cordless phones.
Use Communicator to make calls through Laptop or Desktop Use Communicator to make calls through Laptop or Desktop remotely.remotely.
Phone System DesignPhone System Design
We installed 2 Call Manager servers in separate We installed 2 Call Manager servers in separate locations with split PRI’s for disaster type issues. locations with split PRI’s for disaster type issues. They are connect via 1gb fiber.They are connect via 1gb fiber.
All Office staff have Voice mail. Teachers also have All Office staff have Voice mail. Teachers also have Voicemail and are expected to monitor it.Voicemail and are expected to monitor it.
Implementation took place over the summer starting Implementation took place over the summer starting in June and cutting over the week before school. in June and cutting over the week before school. Little or no issues cutting over with SBC and Cisco.Little or no issues cutting over with SBC and Cisco.
We posted new phone numbers in summer bus route We posted new phone numbers in summer bus route newsletter, newspapers and for 30 days ran the newsletter, newspapers and for 30 days ran the announcement of new numbers on old phone lines. announcement of new numbers on old phone lines. Main District Line was retained, all others main school Main District Line was retained, all others main school lines were changed and updated to new DID scheme.lines were changed and updated to new DID scheme.
TrainingTraining
Norstan did a one day training for technology department. Norstan did a one day training for technology department. It was mainly how to administer the Call Manager system It was mainly how to administer the Call Manager system and Unity System.and Unity System.
Training was not enough, and 20-50 block hours of support Training was not enough, and 20-50 block hours of support should be maintained for on going issues, especially in the should be maintained for on going issues, especially in the beginning.beginning.
Teachers were trained in a 30 minute session on their first Teachers were trained in a 30 minute session on their first day of meetings before school. day of meetings before school.
Office staff also had 45 minutes of training on system. Office staff also had 45 minutes of training on system. They needed more as they started to actually use the They needed more as they started to actually use the systems. Items such as call transfers, parks and call systems. Items such as call transfers, parks and call forwards were issues for some.forwards were issues for some.
We used a room extension and a voice mail for each room We used a room extension and a voice mail for each room and staff member. We did this because teacher move and staff member. We did this because teacher move rooms around.rooms around.
Daily Administration DutiesDaily Administration Duties
Voice Mail Password ResetsVoice Mail Password Resets New Phone ExtensionsNew Phone Extensions Re-assigning phone ext and Re-assigning phone ext and
voicemail boxes when a teacher voicemail boxes when a teacher changes rooms over summer.changes rooms over summer.
Setting up automatic call transfers.Setting up automatic call transfers.
Troubleshooting IssuesTroubleshooting Issues
Phones not working: cable unplugged or Phones not working: cable unplugged or phone need occasional reboot.phone need occasional reboot.
Power surge issue on Cisco Switches and Power surge issue on Cisco Switches and Phones through POE Ethernet.Phones through POE Ethernet.
Can create TAC call if you have Smartnet on Can create TAC call if you have Smartnet on equipment.equipment.
Took a while to find qualified consultant to Took a while to find qualified consultant to use for Callmanager, after Norstan was use for Callmanager, after Norstan was sold.sold.
Network ItemsNetwork Items
VLANS to separate voice and data VLANS to separate voice and data traffic.traffic.
Power over Ethernet switches.Power over Ethernet switches. Can use a power brick to run Phone off Can use a power brick to run Phone off
a non POE switch.a non POE switch. Can use 3com NJ100 4 port jack to Can use 3com NJ100 4 port jack to
power Cisco 7912 not 7960 or 7940’spower Cisco 7912 not 7960 or 7940’s Used Cisco Aironet 1200 for Wireless Used Cisco Aironet 1200 for Wireless
Phone.Phone.
Thank You For AttendingThank You For AttendingThe Ohio E-Tech Conference.The Ohio E-Tech Conference.
Contact information:Contact information: John Nickell 440-582-9042, E-mail John Nickell 440-582-9042, E-mail
[email protected]@northroyaltonsd.org Bill Koegle 440-582-9110, E-mail Bill Koegle 440-582-9110, E-mail
[email protected]@northroyaltonsd.org Website: Website: www.northroyaltonsd.orgwww.northroyaltonsd.org