cisco hyperflex systems ordering and licensing guide ·...

Cisco HyperFlex Systems Ordering and Licensing GuideFirst Published: 2018-04-13

Last Modified: 2020-07-17

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C O N T E N T S

Cisco HyperFlex Systems Offering Overview 1C H A P T E R 1

About this Guide 1

Cisco HyperFlex Systems Offering Overview 1

Cisco HyperFlex Product Information 9C H A P T E R 2

Product Information and SKU IDs 9

HXDP Software Exchange License 17

Ordering Cisco HyperFlex HX-Series Products 21C H A P T E R 3

Order Using Configure to Order 21

Order Using SmartPlay HyperFlex 24

Ordering Services 29C H A P T E R 4

Overview of Services for Ordering 29

About Cisco Service Assurance Agreement 30

Editing Services and Subscriptions 31

Cisco HyperFlex Software Licensing 33C H A P T E R 5

Cisco HyperFlex Features and Software Edition Matrix 33

Smart Licensing Overview 37

Using Exchange Licenses 39

Renewals 41

Renewing Cisco HX Data Platform Software 42

Renewing Generation 1.6 and 1.7 HXDP Software SKUs 45

Selecting Software PIDs Based on Term 46

Extending Subscriptions 47

Cisco HyperFlex Systems Ordering and Licensing Guideiii

Co-Terminating Cisco HX Data Platform Contracts 52

Co-Terminating by Date 53

Opening a Case in Cisco Commerce Workspace 54

Cisco HyperFlex Systems Ordering and Licensing Guideiv

Contents

C H A P T E R 1Cisco HyperFlex Systems Offering Overview

• About this Guide, on page 1• Cisco HyperFlex Systems Offering Overview, on page 1

About this GuideThis publication provides information about ordering Cisco HyperFlex Systems from estimate creation,ordering, contract creation, order holds and expedites, activation, renewals, and co-termination.

Cisco HyperFlex Systems Offering OverviewCisco HyperFlex HX-Series

Cisco HyperFlex HX-Series provides unified compute, storage, and networking with cloud management. TheCisco HyperFlex HX Data Platform (HXDP) is a high-performance, extensible distributed file system thatsupports multiple hypervisors with a wide range of enterprise-grade data management and optimizationservices.

Cisco HyperFlex Clusters

A Cisco HyperFlex cluster is a flexible and highly configurable system built using trusted UCS components.A HyperFlex cluster requires a minimum of three homogeneous nodes (with disk storage) that can scale upto 32 total nodes (refer to the Release Notes documentation for the latest release specific scale support). Datais replicated across at least two of these nodes, and a third node is required for continuous operation in theevent of a single-node failure. A pair of Cisco UCS 6400 (10/25Gbps) or 6300 (40Gbps) Series FabricInterconnects integrate HyperFlex Data Platform (HXDP) licensed Unified Computing System (UCS) nodesinto a single hyper-converged system.

HyperFlex clusters are created with homogeneous nodes. All nodes must be the same type and form factorwith similar CPU, memory, and drive configurations. The HyperFlex installer does not support mixing nodetypes within the same cluster (e.g. attempting to install 240 nodes and 220 nodes into the same cluster willresult in an error message and be blocked by the installer). For more information, see the related installationand expansion documentation.

Cisco HyperFlex provides compute-only nodes, which enable customers to increase CPU, memory, andgraphics acceleration capacity without the cost of additional licenses and the ability to scale computeindependently of storage. A HyperFlex cluster can contain any combination of three or more HXDP converged

Cisco HyperFlex Systems Ordering and Licensing Guide1

nodes, plus zero or more compute-only nodes, supporting up to a maximum of 32 nodes. The standard HXDP-Slicenses support a 1:1 converged to compute only ratio, or up to the same amount of compute-only nodes asHXDP-S licensed nodes. Clusters with more compute-only nodes than HXDP-licensed converged nodesrequire HXDP-P Enterprise class licenses. Please review the HXDP license section of this guide for detailson compute-only ratio details and examples.

HyperFlex compute-only nodes can also be used as UCS nodes. Cisco will honor the support and warrantyterms at the same price. The support and price of the HyperFlex compute-only node hardware is identical toUCS node hardware. HyperFlex converged nodes can be used as UCS nodes. Cisco will honor the supportand warranty terms per the original order. Support cost will continue at the HyperFlex rate, even if no longerused as a HyperFlex node. HyperFlex compute-only nodes cannot be used as HyperFlex converged nodes.HyperFlex converged nodes cannot be used as HyperFlex compute-only nodes.

Note

A HyperFlex cluster can reside in a single location or it can be stretched across short geographic distances.An active-active “stretched” cluster synchronously replicates data between the two sites and has a very shortrecovery time objective (RTO) and zero data loss. Across longer geographic distances, native replication cansynchronize data from a primary to a secondary site to support more traditional disaster recovery strategies.HyperFlex also supports stretched clusters where one cluster can spanmultiple locations. Each location requiresa pair of fabric interconnects. For more information about stretched clusters, benefits and configurationconsiderations, see the Cisco HyperFlex Systems Stretched Cluster Guide.

Cisco HyperFlex Node Configuration Options

You can order HyperFlex nodes in 4 configurations:

• Cisco HyperFlex Edge nodes for remote and branch offices—orderable as HX-E-M5S-HXDP, andavailable in All Flash (HXAF-E-220M5SX -Cisco HyperFlex All Flash Edge 220M5 system) or Hybrid(HX-E-220M5SX Cisco HyperFlex Hybrid Edge 220 M5 system).

• Cisco HyperFlex Hybrid nodes—HX220c M5 and HX240c M5 available in 1RU c220 (UCS M5servers), 2RU 240 with Small Form Factor (SFF), and Hybrid LFF—2RU 240 with Large Form Factor(LFF) drives (highest storage capacity system). LFF is a subset of Hybrid. Both have spinning disk harddisk drive storage. Hybrid nodes use SSD drives for caching and HDDs for the capacity layer.

• Cisco HyperFlex All-Flash nodes (HXAF)—available in 220 SFF (HXAF220c All-Flash M5) and 240SFF (HXAF240c All-FlashM5). All Flash nodes use SSD drives or NVMe storage for caching, and SSDdrives for the capacity layer.

• Cisco HyperFlex All-NVMe nodes—orderablewithin two bundles: HXAF2X0C-M5S (withHX-FI-6332or HX-FI-6454 Fabric Interconnects) or HXAF-M5S-HXDP (nodes without FI) and available asHXAF220C-M5SNCisco HXAF220cM5All NVMeHyperFlex System. This is the highest performancesystem. All NVME nodes use Intel Optane cache drives with NVME capacity drives.

The following illustration describes the cluster configuration options available for the Cisco HyperFlex HybridM5 nodes.


Cisco HyperFlex Systems Offering OverviewCisco HyperFlex Systems Offering Overview

https://www.cisco.com/c/en/us/support/hyperconverged-systems/hyperflex-hx-data-platform-software/products-installation-guides-list.html

Figure 1: Cisco HyperFlex Hybrid M5 Configurations

The following table describes the cluster configuration options for For Cisco HyperFlex All-Flash and AllNVMe M5 nodes.

Table 1: Cisco HyperFlex All Flash Edge, All Flash 220 Converged, All Flash 240 Converged, and All NVMe M5 Configurations

All NVMeHXAF240c M5Cluster

HXAF220c M5Cluster

HXAF220c M5 EdgeCluster

3-32 node cluster(ESXi)



2,3,4 node cluster(VSI, ROBO)

Nodes per Cluster

Min: 2 x2,

Max: 16 x 16(HXDP-PEnterpriselicense required)

Min: 2 x2,


Min: 2 x2,


Not SupportedMax StretchedCluster Size

1x Optane CACHE

6-8 1TB, 4TB, or8TB capacity drives

Per Node:

6-23 x 960GB or3.8TB or

6-12 x 7.6TB (max12 drives per node)

Per Node:

6-8 x 960GB or3.8TB or 7.6TBCapacity SSD

Per Node:

3-8 x 960GB or3.8TB or 7.6TBCapacity SSD

Max CapacityDrives per Node

18TB - 2.05PB17.3TB - 2.9PB17.3TB - 1.95PB5.76TB - 243TBCluster Size StorageCapacity

1 RU formfactor nodes based on UCS C220 Rack Servers

Cisco HyperFlex HX220c M5 Hybrid, HXAF220c M5 All-Flash Nodes, and HXAF220-M5SN All NVMeNodes—these nodes provide up to 8 capacity drives in a 2-socket, 1-rack unit (1RU) package ideal forsmall-footprint environments.

Cisco HyperFlex HX220c M5 Edge Nodes—these nodes are designed to work in simplified clusters usingexisting Gigabit Ethernet networks without Fabric Interconnects. Cisco HyperFlex Edge systems are easily



deployed and managed with Intersight and also offer the same easy deployment and management as all CiscoHyperFlex systems.

2 RU formfactor nodes based on UCS C240 Rack Servers

Cisco HyperFlex HX240c M5 Hybrid and HXAF240c M5 All-Flash Nodes—these provide high diskcapacity (up to 23 capacity drives) in a 2-socket, 2RU package ideal for storage-intensive applications.

Local Storage

The following table lists categories of local storage and how they are utilized by HyperFlex nodes.

Table 2: Local Storage

DescriptionType of Drive

All NVMe nodes use NVMe drives and are the highestperformance and lowest latency configuration.

All Flash (HXAF) nodes use solid state drives (SSD),which do not have any moving parts, thereforeenabling higher performance and reliability.

Hybrid (HX) nodes use spinning hard disk drives(HDD) for data storage that provide the lowest costper Gb of storage.

HyperFlex also supports self-encrypting drives (SED)onHXAF andHX nodes.When ordering SED, ensurethat the entire HyperFlex cluster utilizes SEDencryption.

HyperFlex does not support mixing SEDand non-SED drives in the same cluster.

Note

Capacity Drive (Data)

Each HX node requires one high-performance drivefor data caching and rapid acknowledgment of writerequests.

All NVMe nodes use Optane 3D Crosspoint drivesfor caching.

All Flash (HXAF) nodes may use SSD or NVMedrives for caching.

Hybrid (HX) nodes use SSD drives for caching.

Cache Drive (Write Log)

HX and HXAF nodes use one System Log drive persystem.

System Drive (Housekeeping)

The following table describes drive support per product.



Table 3: Drive Support per Product

System type

HXAF220C-M5SNHX240C-M5LHXAF240C-M5SXHX240C-M5SXHXAF220C-M5SXHX220C-M5SX# persystem

PID

1 persystem

DriveController

✔✔✔HX-SAS-M5M5

✔✔HX-SAS-M5HDM5

min 6 /max 12

min 6 /max 23

min 6 /max 23

min 6 /max 8

min 6 /max 8

Variespersystemtype

DATACapacity

✔✔HX-HD12TB10K12NM5

✔✔HX-HD18TB10K4KNM5

✔✔HX-HD24TB10K4KNM5

✔✔HX-HD12T10NK9M5

✔HX-HD6T7KL4KNM5

✔HX-HD8T7KL4KNM5

✔HX-HD12T7KL4KNM5

✔✔HX-SD38T61X-EVM5

✔✔HX-SD960G61X-EVM5

✔✔HX-SD38TBE1NK9M5

✔✔HX-SD38TBHTNK9M5

✔✔HX-SD960GBE1NK9M5

✔✔HX-SD960GBHTNK9M5

✔✔HX-NVME2H-I1000M5

✔✔HX-NVME2H-I4000M5

✔✔HX-NVMEHW-I8000M5

HX-SD76T61X-EVM5

HX-SD76TBEM2NK9M5



System type

HXAF220C-M5SNHX240C-M5LHXAF240C-M5SXHX240C-M5SXHXAF220C-M5SXHX220C-M5SX# persystem

PID

1 persystem

Cache

✔✔✔HX-SD16T123X-EPM5

✔HX-SD16TBENK9M5

✔✔✔HX-SD800GBHNK9M5

✔HX-SD32T123X-EPM5

✔✔HX-NVMEHW-H1600M5

✔✔✔HX-NVMEXPB-I375M5

1 persystem

Systemdrive orakaHousekeepingdrive

✔✔✔✔✔HX-SD240GM1X-EVM5

✔HX-NVME2H-I1000M5

✔✔✔✔✔✔1 persystem

HX-M2-240GBM5BootDevice

✔✔✔✔✔✔1 persystem

HX-MSD-32GM5InternalmicroSDcard

Cisco HyperFlex Cluster Sizing Guidelines

The Cisco HyperFlex Sizer tool is a web-based application designed to size different workloads such as VDI,VSI, Microsoft SQL database and determine the appropriate Cisco HyperFlex systems. HX Tools are a highlyrecommended suite of profiling, sizing, and configuration generating tools. For complete information on thistool and sizing guidelines, refer to the HyperFlex Sizer Tool Site.

Considerations when Configuring Your Order

While configuring your order in CCW or related ordering tools, please take the following into consideration:

Considerations for new clusters:

• Use the HX Sizing Tools for generating an optimal and validated configuration

• HX Clusters need to use the same node types, CPU, and drives configurations

• When using SED Encrypted Drives, all drives in the node and cluster must be SED drives



https://hyperflexsizer.cloudapps.cisco.com/ui/index.html

• When using the HXAcceleration Engine, all nodes in the cluster must contain an HXAcceleration Engine

Refer to the Latest Release Notes document for the feature compatibility table and Software licenses required

Considerations for node or cluster expansions:

• HyperFlex is a scale out architecture so compute and storage are easily expanded.

• When adding drives to your nodes, use the same drive PID or the recommended drive PID from theappropriate table in the HX Drive Compatibility document.

• Expand the cluster with the same generation of server nodes or later, match CPU subsystem and confirmcompatible drives from the appropriate table in the HX Drive Compatibility document.

For additional information, refer to the HX Drive Compatibility document.



https://www.cisco.com/c/en/us/td/docs/hyperconverged_systems/HyperFlex_HX_DataPlatformSoftware/hx-drive-compatibility.html



C H A P T E R 2Cisco HyperFlex Product Information

• Product Information and SKU IDs, on page 9• HXDP Software Exchange License, on page 17

Product Information and SKU IDsCisco has end-of-sale and end-of-life dates for the M4 versions of the Cisco HyperFlex HX-Series (HX220cM4, HX240c M4, HX220c AF M4 and HX240c AF M4). The last day to order the affected product(s) wasFebruary 14, 2019. For more information on Cisco TAC support for customers with active contracts, seeEnd-of-Sale and End-of-Life Announcement for the Cisco HyperFlex HX-Series (HX220c M4, HX240c M4,HX220c AF M4 and HX240c AF M4).

This section lists the related Stock Keeping Units (SKUs) for the M5 versions of the Cisco HyperFlexHX-Series.

Table 4: Cisco HyperFlex Platform Types ordered without Fabric Interconnects

Orderable PIDDescriptionCisco HyperFlex Platform Type

HX-E-M5S-HXDPCisco HyperFlex Edge Systems -Hybrid, All Flash configurations

Edge

HX-M5S-HXDPCisco HyperFlex Systems - Hybridconfigurations

Hybrid (Datacenter)

HXAF-M5-HXDPCisco HyperFlex Systems - AllFlash configurations

All Flash (Datacenter)

HXAF-M5-HXDPCisco HyperFlex Edge Systems -All NVMe configurations

All NVMe (Datacenter)

Table 5: Cisco HyperFlex Platform Types ordered with Fabric Interconnects.


Not orderable with FICisco HyperFlex Edge Systems -Hybrid, All Flash configurations

Edge

HX2X0C-M5SCisco HyperFlex Systems - Hybridconfigurations

Hybrid (Datacenter)


https://www.cisco.com/c/en/us/products/collateral/hyperconverged-infrastructure/hyperflex-hx-series/eos-eol-notice-c51-741237.html

https://www.cisco.com/c/en/us/products/collateral/hyperconverged-infrastructure/hyperflex-hx-series/eos-eol-notice-c51-741237.html


HXAF-M5-HXDPCisco HyperFlex Systems - AllFlash configurations

All Flash (Datacenter)

HXAF2X0C-M5SCisco HyperFlex Edge Systems -All NVMe configurations

All NVMe (Datacenter)

Table 6: Cisco HX Data Platform Software License Editions

DescriptionCisco HX Data Platform Software Edition

HyperFlex Data Platform Edge Edition (applicableonly for Edge platform type).

License for Remote Office Branch Office(ROBO)environments and edge locations. Smaller footprintand cost.

Edge

HyperFlexData Platform Standard Edition (applicableonly for Datacenter platform types).

Starter license for the datacenter. Includes thefollowing feature categories - basic management,Scale, Performance, High Availability and Resiliency,data services, security and data protection.

Standard

HyperFlex Data Platform Enterprise Edition(applicable only for Datacenter platform types).

Premier license for the datacenter. Includes thefollowing feature categories on top of the standardlicense - Advanced Data Protection, PerformanceTurbo/ Boost and Advanced Scale

Enterprise

Table 7: Orderable PIDs with Cisco HyperFlex by Platform Type

DescriptionOrderable Product ID (PID)Orderable Configurations

Cisco HyperFlex M5 Edge Hybrid& All Flash (w/o FI)

HX-E-M5S-HXDPHX Edge

Cisco HyperFlex All Flash Edge220 M5 system

• HXAF-E-220M5SX

Cisco HyperFlex Hybrid Edge 220M5 system

• HX-E-220M5SX

10GE Single or Dual Switch (2,3,or4 node)

• HX-E-TOPO1Edge Network Topologies

1GE Dual Switch (3 or 4 node),1GbE Dual or Single (2 node)

• HX-E-TOPO2

1GE Single Switch (3 or 4 node)• HX-E-TOPO3


Cisco HyperFlex Product InformationProduct Information and SKU IDs


Cisco HyperFlex M5 HybridHX-M5S-HXDPHX Hybrid

• HX240C-M5L

• HX240C-M5S

• HX220C-M5S

Cisco HyperFlex M5 All FlashHXAF-M5-HXDPHX All Flash

Cisco HyperFlex All Flash 220• HXAF220-M5S

Cisco HyperFlex All Flash 240• HXAF240-M5S

Cisco HyperFlex M5 All NVMeHXAF-M5-HXDPHX All NVMe

Cisco HyperFlex All NVMe• HXAF220-M5SN

Table 8: Configuration Example for an All NVMe node


Orderable bundle with HX-FI-6332or HX-FI-6454 FabricInterconnects.

HXAF2X0C-M5S (Bundle)Orderable within 2 Bundles

Orderable bundle for nodes withoutFI.

HXAF-M5S-HXDP (Bundle)

Cisco HXAF220c M5 All NVMeHyperFlex System

• HXAF220C-M5SN

Intel Optane NVMe extremeperformance Cache

• HX-NVMEXP-I375

NVMe Capacity drive options• HX-NVME2H-I4000

• HX-NVMEHW-I8000

Selectable MLOM (VIC 1387) for40GE interconnects usingHX-FI-6332 (3rd Gen FI)

• HX-MLOM-C40Q-03Selectable MLOM for 40GE or10/25GE interconnects

Selectable MLOM (VIC 1457) for25GE or 10GE interconnects usingHX-FI-6454 (4th Gen FI)

• HX-MLOM-25Q-04

ESXi 6.5 or 6.7 with HXDP-PEnterprise Licenses

Other Options

HX Acceleration EngineHX-PCIE-OFFLOAD-1Optional



Table 9: Other Orderable PIDs

DescriptionOrderable Product ID (PID)

Hyper-V Hypervisor with IntelOptane or NVMe cache, and10/25GE MLOM options

HX-MSWS-OPT-OUTHyper-V Hypervisor

HX220CM5EDGESecurity BezelHX-E-220C-BZL-M5HX M5 Bezels

HX220C M5 Security BezelHX220C-BZL-M5

HX240C M5 Security BezelHX240C-BZL-M5S

HXAF220C M5 Security BezelHXAF220C-BZL-M5S

HXAF240C M5 Security BezelHXAF240C-BZL-M5SX

HXAF220C M5 All NVMeSecurity Bezel

HXAF220C-BZL-M5SN

Factory Installed - VMwarevSphere 6.7 SW (End User toprovide License)

HX-VSP-6-7- FND-DSelectable VMware FactoryInstalled Version 6.7

VMware vSphere 6.7 Ent Plus SW+ Lic (2 CPU)

HX-VSP-6-7- EPL-D

VMware vSphere 6.7 Std SW+Lic(2 CPU)

HX-VSP-6-7- STD-D

For information about drive options, see the Cisco HyperFlex Drive Compatibility document.

HyperFlex Edge and All NVMe Bezels

The following images depict typical bezels for HyperFlex Edge and HyperFlex All NVMe:

Figure 2: HyperFlex Edge (2-Node with TOPO1 and Intersight Witness




Figure 3: HyperFlex All NVMe (High performance nodes with Intel Optane Cache, NVMe drives, and optional HX-Acceleration Engine)

Table 10: Cisco HyperFlex Data Platform (HXDP) Software Smart License Enabled Software SKUs

DescriptionHXDP SKU

Standard Edition

CiscoHyperFlexData Platform Standard Edition 1-year SubscriptionHXDP-S001-1YR





Enterprise Edition (Newly introduced with HXDP, Release 3.0)

Cisco HyperFlex Data Platform Enterprise Edition 1-yearSubscription

HXDP-P001-1YR


HXDP-P001-2YR


HXDP-P001-3YR


HXDP-P001-4YR


HXDP-P001-5YR

Edge Edition (Newly introduced with HXDP, Release 3.0; Applicable for Edge Platform Type)

Cisco HyperFlex Data Platform Edge Edition 1-year SubscriptionHXDP-E001-1YR







Table 11: Cisco HyperFlex Data Platform (HXDP) Software SKUs for disconnected and air-gapped deployments

DescriptionHXDP SKU

Specific License Registration

Cisco HyperFlex Data Platform Standard EditionSpecific License Registration Subscription

HXDP-S-SLR

Cisco HyperFlex Data Platform Enterprise EditionSpecific License Registration Subscription

HXDP-P-SLR

Cisco HyperFlex Data Platform Edge Edition SpecificLicense Registration Subscription

HXDP-E-SLR

Hypervisor Licenses

There are two types of ordering options available for Hypervisors (VMware vSphere, MicrosoftHyper-V)—Embedded licenses and Partner Activation Code (PAC) licenses.

The following table captures key differences between the two options specifically for hypervisors.

Table 12: Embedded License Keys Versus PAC License Keys for Hypervisors

PAC License KeysEmbedded License Keys

Requires manual activation.Pre-installed at factory.

Full VMware.com download entitlements.No VMware.com download entitlement includingcore ESXi software, add-on features, and patches.Software is obtained from Cisco.

Active and centralized management of license keysincluding: folder organization, user delegation withrole-based access controls, and full license historyview.

No active and centralizedmanagement of license keysthrough My VMware Portal.

Nodes will ship with vSphere Foundation key.Pre-installed on each node.

Table 13: VMware vSphere License Editions and SKUs

DescriptionHypervisor SKU

Embedded Licenses

Factory Installed - VMware vSphere6 Std SW andLic (2 CPU)

HX-VSP-STD-D



DescriptionHypervisor SKU

Factory Installed - VMware vSphere6 Ent PlusSW+Lic (2 CPU)

HX-VSP-EPL-D

Factory Installed - vSphere SW (End user to provideLicense)

HX-VSP-FND-D

PAC vSphere Licenses

VMware vSphere 6 Standard (1 CPU), 1-yr, SupportRequired

HX-VSP-STD-1A


HX-VSP-STD-3A


HX-VSP-STD-5A

VMware vSphere 6 Ent Plus (1 CPU), 1-yr, SupportRequired

HX-VSP-EPL-1A


HX-VSP-EPL-3A


HX-VSP-EPL-5A

VMware vSphere 6.x ROBO Standard (25 VM pack)* SKU is only orderable with HyperFlex Edge

HX-VSP-ROBO1-STD

VMware vSphere 6.x ROBOStandard (100VMpack)* SKU is only orderable with HyperFlex Edge

HX-VSP-ROBO2-STD

VMware vSphere 6.x ROBOStandard (500VMpack)* SKU is only orderable with HyperFlex Edge

HX-VSP-ROBO3-STD

VMware vSphere 6.x ROBOAdvanced (25VMpack)* SKU is only orderable with HyperFlex Edge

HX-VSP-ROBO1-ADV

VMware vSphere 6.x ROBO Advanced (100 VMpack)* SKU is only orderable with HyperFlex Edge

HX-VSP-ROBO2-ADV

VMware vSphere 6.x ROBO Advanced (500 VMpack) * SKU is only orderable with HyperFlex Edge

HX-VSP-ROBO3-ADV

Table 14: Microsoft Hyper-V Hypervisor License Editions and SKUs

DescriptionHyper-V SKU

Embedded Licenses

No Factory Installation required - Windows ServerData Center

HX-MSWS-OPT-OUT

Table 15: Microsoft Software SKUs

DescriptionMicrosoft SKU



Factory Install Licenses

Standard Edtion Licenses

Windows Server 2016 Standard (16 Cores/2 VMs)HX-MSWS-16-ST16C

Windows Server 2016 Data Center - Additional 2 CoresHX-MSWS-16-STA2C

Windows Server 2016 Standard Recovery Media DVD OnlyHX-MSWS-16-ST-RM

Data Center Edition Licenses

Windows Server 2016 Data Center (16 Cores/Unlimited VMs)HX-MSWS-16-DC16C

Windows Server 2016 Data Center - Additional 2 CoresHX-MSWS-16-DCA2C

Windows Server 2016Data Center RecoveryMedia DVDOnlyHX-MSWS-16-DC-RM

Table 16: Third-Party NICs, Supported HXDP Releases and Connectivity

NotesAdapter

Supported with new deployments on HXDP 3.5(1a) and later. Seeadditional notes below.

I350

X710

X550

XXV710

Only supported on M4 generation systemsVIC 1227

Supported on M4 and M5 systems. Multi-VIC supported with newdeployments on HXDP 3.5(1a) and later.

VIC 1387 (MLOM)/VIC 1385 (PCIe)

Only supported onM5 generation systems.Multi-VIC supported withnew deployments on HXDP 3.5(1a) and later.

VIC 1457 (MLOM)/VIC 1455 (PCIe)

Guidelines and Recommendations

Use the following set of guidelines and special requirements to add more than one VIC adapter in yourHyperFlex clusters:

• Supported on new deployments with Cisco HXData Platform, Release 3.5(1a) and later. (Existing clustersdeployed prior to release 3.5(1a) cannot install multiple VICs.)

• Supported for HyperFlex M5 converged nodes or compute-only nodes.

• Use with FI-attached systems only (not supported for HX Edge Systems).

• Mandatory VIC 1387 (MLOM) and VIC 1457 (MLOM) is required.

• (Optional) You can either add QTY 1 or QTY 2 VIC 1385 or VIC 1455 PCIe VIC.

• You may not combine VIC 1300 series and VIC 1400 series in the same node or within the same cluster.



• Interface speeds must be the same. Either all 10GbE (with enough QSAs if using VIC 1300), or all40GbE. All VIC ports must be connected and discovered before starting installation. Installation ensuresthat all VIC ports are properly connected to the FIs.

• All nodes should use the same number of uplinks, which is important for VIC 1400, which can utilizeeither 1 or 2 uplinks per fabric interconnect.

• For FI compatibility information, see the Cisco HyperFlex Systems – Networking Topologies.

HXDP Software Exchange LicenseHXDP Software Exchange Licenses are intended for users who originally purchased a simple license, butlater decide to exchange it for a higher edition that contains more features.

The following table describes the HXDP Software Exchange License:

Table 17: Cisco HXDP Software Exchange License

DescriptionHXDP Software SKU

Cisco HyperFlex Data Platform Software ExchangeStandard To Enterprise

• HXDP-XCHG-S2P= Top License PID

• HXDPXCHG-S2P – Term PID: used to selectnumber of months to exchange.

HXDP-XCHG-S2P= / HXDPXCHG-S2P

General Rules for Ordering HXDP Software Exchange Licenses

The general rules for ordering HXDP Software Exchange Licenses are as follows:

• HXDP Data Platform Exchange Licenses are intended for users to exchange from a lower edition to ahigher edition.

You cannot exchange from a higher to a lower edition.Note

• You must order one Exchange License for each HXDP license that you want to exchange for a higheredition.

• For each Exchange License, you must order a duration/term that matches the remaining term on theoriginal lower-edition, simple license.

• Like other Cisco subscription licenses, the HXDP Software Exchange License has a Start Date and anEnd Date.

• The Software Exchange is executed within the user's Smart Account.

Best Practices for HXDP Software Exchange

The best practices for HXDP Software Exchange are as follows:


Cisco HyperFlex Product InformationHXDP Software Exchange License

https://www.cisco.com/c/en/us/td/docs/hyperconverged_systems/HyperFlex_HX_DataPlatformSoftware/TechNotes/b_Cisco_HyperFlex_Systems_Networking_Topologies.html

1. Co-terming – The Software Exchange cannot be combined with Co-terming. The Software Exchangemust occur first, then Co-terming afterward.

2. If you have lower edition software licenses that have different End Dates in your Smart Account, theSoftware Exchange exchanges licenses based on the earliest End Date.

Ordering and Booking in Cisco Commerce Workspace

The following shows the Estimates tab in Cisco Commerce Workspace (CCW), where you can do orderingand booking:

Modify the Subscription Duration

The following screens show how to edit the subscription duration in CCW.

1. Select Edit Service/Subscription under HXDP-XCHG-S2P=.



2. Select the Edit Subscription pull-down under HXDPXCHG-S2P, edit the subscription duration, thenclick Done, shown as follows:

3. Once you have selected your subscription duration period (shown as follows), click Apply to save thechange.



C H A P T E R 3Ordering Cisco HyperFlex HX-Series Products

• Order Using Configure to Order, on page 21• Order Using SmartPlay HyperFlex, on page 24

Order Using Configure to OrderBefore you begin

A Smart Account is required to order Smart License enabled HX Data Platform software.Important

Step 1 Launch your web browser and navigate to the Cisco Commerce Estimate Creation page.Step 2 On the Cisco.com log in screen, enter your Cisco.com user ID and password.Step 3 In Find Products & Solutions > Search, enter the product description or SKU (for example, HX2X0C-M5S) to search

for the HyperFlex product you wish to order.

Refer to the SKU lists in Product Information and SKU IDs, on page 9 for the SKU or product description. The Searchand Add page appears under the Estimates tab with the SKU.

Step 4 In the Search and Add page, click the checkbox to select the HyperFlex SKU, and click Add.Step 5 Select the checkbox for the SKU and click Select Options.Step 6 In the Available Components pane, select the following:

• HYPERFLEX SYSTEM, select the SKUs, and click the + icon. A minimum of three nodes are required.


https://apps.cisco.com/ccw/cpc/estimate/create

• FABRIC INTERCONNECTS. Select an FI series (HX-FI-6248UP, HX-FI-6296UP, HX-FI-6332-16UP,HX-FI-6332) and click the + icon. A minimum of two FIs is required.


Ordering Cisco HyperFlex HX-Series ProductsOrder Using Configure to Order

Step 7 In the Available Components pane, select: HX DATA SW LICENSE, select the SKUs, and click the + icon.

Step 8 For environments without external network connectivity (air-gapped), select the appropriate Specific License Reservation(SLR) subscription. SLR is a new software license management system that allows customers to use their devices in adisconnected mode. Select the appropriate SKU, and click the + icon. Click on the Edit Services/Subscriptions link andset a time duration for the license from 12 to 119 months.


Ordering Cisco HyperFlex HX-Series ProductsOrder Using Configure to Order

Step 9 Review the information on the page to ensure that the Status for all components selected is shown as VALID. ClickDone.

Order Using SmartPlay HyperFlexSmartPlay HyperFlex are Hyperconverged bundles based on Cisco HyperFlex Systems that include varietyof optional software bundle combinations, which are part of the Cisco Multicloud Portfolio. SmartPlayHyperFlexmakes it simpler for customers to implement a multicloud strategy while having the tools to betterunderstand workload optimization and performance.

Step 1 Launch your web browser and navigate to the Cisco Commerce URL.Step 2 On the Cisco.com login screen, enter your Cisco.com user ID and password.Step 3 Search for the SmartPlay HyperFlex SKU ( for example, HX2X0C-M5S ). The Search and Add page appears under

the Estimates tab with the SKU.


Ordering Cisco HyperFlex HX-Series ProductsOrder Using SmartPlay HyperFlex

https://apps.cisco.com/Commerce/home

Step 4 In the Search and Add page, click the checkbox to select the HyperFlex SKU, and click Add.Step 5 Select the checkbox next to the SKU and click Select Options.Step 6 In the Available Components pane, expand Hyperconverged Node. Select the SKUs, and click the + icon.

Step 7 Next, expand HXDP SW, and select the appropriate SKUs. Note: Make sure that you enter the same value for Qty ,for HXDP SW and Hyperconverged Node.

Step 8 (Optional) Next, expand FI, and select a SKU for FIs. Note: Qty must be set to "2" for FI, and Min Qty forHyperconverged Node must be set to "3". Click the + icon.



Step 9 (Optional) Next, expand HX Multicloud SW, and select a SKU. Click the + icon.



Step 10 Review the information on the page to ensure that the Status for all components selected is shown as VALID. ClickDone.



C H A P T E R 4Ordering Services

• Overview of Services for Ordering, on page 29• About Cisco Service Assurance Agreement, on page 30• Editing Services and Subscriptions, on page 31

Overview of Services for OrderingA variety of service options are available, as described below:

Cisco Solution Support

Get access to Cisco solution expertise and centralized support across the Cisco and solution partner hardwareand software in your HyperFlex Systemwith Cisco Solution Support. Our solution-focused engineers understandhow all the products in your deployment should work together and are accountable for case management fromfirst call to resolution, no matter where the issue resides. Because Solution Support resolves complex issueson average 43 percent more quickly than product support alone, it helps maintain Hyperflex performance,reliability, and ROI.

For more information, please refer to the following link: www.cisco.com/go/solutionsupport.

Smart Net Total Care (SNTC)

For support of the entire HyperFlex System, Cisco offers the Cisco Smart Net Total Care Service. This serviceprovides expert software and hardware support to help sustain performance and high availability of theHyper-Converged environment. Access to Cisco Technical Assistance Center (TAC) is provided around theclock from anywhere in the world.

For more information please refer to the following link:http://www.cisco.com/c/en/us/services/technical/smart-net-total-care.html?stickynav=1

Smart Net Total Care with Onsite Troubleshooting Service

An enhanced offer over traditional Smart Net Total Care, which provides onsite troubleshooting expertise toaid in the diagnostics and isolation of hardware issues within our customers’ Cisco Hyper-Convergedenvironment. It is delivered by a Cisco Certified field engineer (FE) in collaboration with a remote TACengineer and a Virtual Internetworking Support Engineer (VISE).

For more information please refer to the following link:http://www.cisco.com/c/en/us/services/technical/solution-support.html?stickynav=1


http://www.cisco.com/go/solutionsupport

http://www.cisco.com/c/en/us/services/technical/smart-net-total-care.html?stickynav=1

http://www.cisco.com/c/en/us/services/technical/solution-support.html?stickynav=1

Partner Support Service for Cisco Unified Computing Systems (UCS)

Cisco Partner Support Service (PSS) is a Cisco Collaborative Services service offering that is designed forpartners to deliver their own branded support and managed services to enterprise customers. Cisco PSSprovides partners with access to Cisco's support infrastructure and assets to help them:

• Expand their service portfolios to support the most complex network environments

• Lower delivery costs

• Deliver services that increase customer loyalty

Combined Support Service

Combined Services makes it easier to purchase and manage required services under one contract. The morebenefits you realize from the Cisco HyperFlex System, the more important the technology becomes to yourbusiness. These services allow you to:

• Optimize the uptime, performance, and efficiency of your HyperFlex System

• Protect your vital business applications by rapidly identifying and addressing issues

• Strengthen in-house expertise through knowledge transfer and mentoring

• Improve operational efficiency by allowing HyperFlex experts to augment your internal staff resources

• Enhance business agility by diagnosing potential issues before they affect your operations

Cisco UCS Drive Retention Service

With the Cisco UCS Drive Retention Service, you can obtain a new disk drive in exchange for a faulty drivewithout returning the faulty drive.

About Cisco Service Assurance AgreementWhile a Cisco Service Assurance agreement is not a service offer, it is a commercial arrangement that canresolve service assurance challenges. With a Cisco Service Assurance arrangement and minor processimprovements, you get uninterrupted service for all your Cisco products.

Once an agreement is signed, and the customer or Cisco-authorized channel partner adopts the documentedprocess improvement, all newly purchased devices are automatically added to the contract by Cisco, reducingthe operational costs associated with traditional contract ordering and administration.

Once you have a contract, you can remove Support Services even if it is mandatory.

You can remove services using the Service Assurance Agreement option in Preferences. (Quote and orderonly, not visible in Estimates). Refer to the following illustration:


Ordering ServicesAbout Cisco Service Assurance Agreement

Editing Services and SubscriptionsUse the following steps to edit services and subscriptions. The following procedure is an example of how tomodify the time duration of a subscription.

Step 1 Launch your web browser and navigate to the Cisco Commerce URL.Step 2 Enter your Cisco.com user ID and password on the Cisco.com login screen.Step 3 Enter the SKU in Find Products & Solutions > Search to look up your subscription.Step 4 Select the subscription that you wish to modify, and click Edit Services/Subscriptions.


Ordering ServicesEditing Services and Subscriptions


Step 5 In the Edit Services/Subscriptions dialog box, select Time Duration and enter a value to modify the duration for thesubscription.

Step 6 Click Done.


Ordering ServicesEditing Services and Subscriptions

C H A P T E R 5Cisco HyperFlex Software Licensing

• Cisco HyperFlex Features and Software Edition Matrix, on page 33• Smart Licensing Overview, on page 37• Using Exchange Licenses, on page 39• Renewals, on page 41• Extending Subscriptions, on page 47• Co-Terminating Cisco HX Data Platform Contracts, on page 52• Opening a Case in Cisco Commerce Workspace, on page 54

Cisco HyperFlex Features and Software Edition MatrixThe following table lists all features supported in HXDP. The features are functionally grouped by software(such as Data Protection) and hardware (such as Hardware Platform).

Table 18: Cisco HyperFlex Supported Features Matrix

HXDP EnterpriseEdition

HXDP StandardEdition

HXDP Edge EditionFeaturesCategory

✔✔✔220 M4 & M5 SFFChassis

HardwarePlatform

✔✔240 M4 & M5 SFFChassis

✔✔240M5LFFChassis

✔All NVMePerformance

✔HyperFlexHardwareAcceleration Cards





✔✔Compute node toconverged noderatio - 1:1

Scale,Performance, HA,Resiliency

✔Compute node toconverged noderatio - Between 1:1and 2:1.

Ratiomore than2:1 is notsupported.

Note

✔✔✔All Flash

✔✔Maximum clusterscale

✔✔✔Data Tiering

✔✔Online ClusterGrow, OnlineCluster Shrunk

✔✔✔Data pathRedundancy

✔✔NVMe Flashcaching

✔✔Logical AvailabilityZones

✔Fixed Scale (2, 3 or4 node), FixedReplication Factor 2(RF2)

Edge Scale


Cisco HyperFlex Software LicensingCisco HyperFlex Features and Software Edition Matrix




✔✔✔Inline Compression,PerformanceDeduplication

Data Services andSecurity

✔✔✔Read/ Write SSDcaching

✔✔SEDSelf-EncryptedDrive

✔✔✔ClientAuthentication

✔✔Cluster Lockdown

✔✔✔Software Checksum

✔1G/10G non-fabricInterconnect

Networking

✔✔10G FabricInterconnect

✔✔40G FabricInterconnect

✔✔✔Virtual DistributedSwitch

✔✔✔NR/DR (One toOneDR)

Data Protection

✔✔✔AsynchronousReplication forDisaster Recovery

✔✔✔vSphere Replication

✔Stretched cluster(Metro Availability)

Advanced DataProtection






✔✔✔VMware ESXi,Multi-Cloud

✔✔Microsoft Hyper-V

✔✔KubernetesContainer PersistentStorage

✔✔Cisco ContainerPlatform Integration

Requiresseparatelicensefor CiscoContainerPlatform

Note

✔✔✔Install, UpgradeBasic Management

✔✔✔Dashboard,Customization

✔✔✔Monitoring

✔✔Multi-hypervisormanagement

✔✔✔VM operations

✔✔✔Networkingconfiguration

✔✔✔REST APIs

✔✔✔Multi-clusterVisibility,List-n-Launch

✔✔✔Multi-clusterInventory,Monitoring,Dashboard

✔✔✔Auto-support (SmartCall Home)

✔✔✔Performance trends



Cisco Data Center Enterprise Agreement - License Mapping

The following table describes how HyperFlex licensing tiers available in the Cisco Data Center EnterpriseAgreement align with HyperFlex Licenses.

Table 19: Cisco Data Center Enterprise Agreement Alignment with HyperFlex Licenses

Aligns with HyperFlex LicenseCisco Data Center Enterprise Agreement Tier

HXDP Enterprise EditionCisco HyperFlex Premier

HXDP Standard EditionCisco HyperFlex Advantage

Smart Licensing OverviewYou can order Cisco HX Data Platform software on Cisco Commerce Workspace (CCW).

What is Cisco Smart Licensing?

Cisco Smart Licensing is a cloud-based software license management solution that automates time-consuming,manual licensing tasks. The software allows easy tracking of the status of license and software usage trendsand simplifies the three core licensing functions: Purchasing, Management, and Reporting.

The following figure illustrates how the interaction occurs between CCW, your Smart Account, and yourCisco product:


Cisco HyperFlex Software LicensingSmart Licensing Overview

Smart Licensing User Workflow

The following figure shows the user

workflow:

License Commerce

Your Smart Account works with the Cisco Commerce Workspace (CCW), which is a multi-purpose tool thatCisco uses.

When you purchase a newCisco product, your Smart Account comes as part of your end-user license agreement(EULA). The account requires no license key activation or keys.

Upon purchase, your license entitlements are added to your Smart Account and are ready for you to use.

To make entitlement activation possible, the HX nodes must be registered to the SL portal. The followingconditions apply:

• Come up with Smart Mode

• 90-day evaluation period (when not registered)

• Come to Virtual Account or Generates the token (scripts)


Cisco HyperFlex Software LicensingSmart Licensing Overview

The following figure illustrates how you create your Smart Account and use it to secure licenses:

About Permanent License Reservation

HyperFlex also provides special Permanent License Reservation (PLR) products. They are only available forair-gapped environments where customers are not able to access the Cisco Smart License servers. Any exceptionrequests for HyperFlex PLR license require a formal business case review and approval. Send a simple emailrequest with business case and request justification to [email protected]. If approved,ordering instructions will be provided.

Using Exchange LicensesUse Smart Account to exchange licenses.

Exchanging One License in Smart Account

To exchange one license in Smart Account (for example, one HXDP Standard License for an HXDP EnterpriseLicense), proceed as follows:

1. From the Inventory tab, use the Actions menu to select Complete Upgrade on the license you want.


Cisco HyperFlex Software LicensingUsing Exchange Licenses

mailto:[email protected]

2. Enter the Quantity of licenses you want, then click Apply.

3. Click the Option button to select the license that you want, then click Next.

4. Review the licenses that you want to upgrade from and replace, then click Submit.


Cisco HyperFlex Software LicensingUsing Exchange Licenses

The Licenses tab appears confirming that your exchange is completed.

RenewalsConsider the following guidelines for Cisco HX Data Platform Software (HXDP) renewals:

• If HXDP software was purchased with the old PID structure—Cisco Sales and Operations team willprovide a manual quote and order the renewals via the New Spare PIDs. New Service Contracts will becreated.

• If HXDP Software was purchased with the new PID structure—go to CCW-R and follow the CiscoStandard Renewal process to renew based on existing service contract ID. There is no manual quotingordering required.


Cisco HyperFlex Software LicensingRenewals

• HXDP software subscription includes Term & Content, that are renewed as part of the renewal process.The SmartNETcontract is tied to the HXNode and is not required to be renewed for software subscriptionrenewals.

Renewing Cisco HX Data Platform SoftwareFollow the steps below to renew your software subscription.

Step 1 Launch your web browser and navigate to the Cisco Commerce URL.Step 2 On the Cisco.com log in screen, enter your Cisco.com user ID and password.Step 3 Click Software Subscriptions & Services (CCW-R) under the Services & Subscriptions tab.

Step 4 Search for the contract/SKU that you wish to renew. You can search by using any of the options shown in the followingscreenshot.

Step 5 Select the lines for renewal and click Create Quote.Step 6 Click Continue and complete all the details to renew.


Cisco HyperFlex Software LicensingRenewing Cisco HX Data Platform Software


Step 7 Click the Edit icon next to Smart Account....

Step 8 In the Assign Smart Account dialog box, click Assign.

Step 9 Under the Shipping tab, enter information in the Enter or Search Ship To and eDelivery Email Address fields, andclick Continue.



Step 10 The Shipping tab refreshes with the shipping information populated.

Step 11 Under the Review and Submit tab, enter the information for the Purchase Order and click Save.



Renewing Generation 1.6 and 1.7 HXDP Software SKUsGeneration 1.6 and 1.7 are older generation HX Data Platform (HXDP) SKUs that were available on HXbundles when HyperFlex was launched in 2016. Cisco has since changed the SKU structure and moved onto using Smart Licenses. Renewing the early HXDP SKUs in CCWR may no longer be possible. You canrenew by purchasing the HXDP subscription license again.

Renew Generation 1.6 and 1.7 HXDP Software SKUs as follows:

Step 1 Purchase the HXDP subscription license again.Step 2 Use the following HXDP SKUs for renewal:

SKUs To Be Used for RenewalGeneration 1.6 and 1.7 HXDP Software SKU

HXDP-S001-1YR=HX-SP-DP-001-1YR





HXDP-S001-1YR=HXDP-001-1YR=




Cisco HyperFlex Software LicensingRenewing Generation 1.6 and 1.7 HXDP Software SKUs

SKUs To Be Used for RenewalGeneration 1.6 and 1.7 HXDP Software SKU



Selecting Software PIDs Based on TermWhen renewing Cisco HX Data Platform Software, be sure to select the appropriate software license PIDbased on the term and license tier. Note that software renewal PIDs are term restricted. Select the PIDcorresponding to the end date that you want. For example, if you want to renew your Standard one year HXDPlicense for 30 months, you would then select the HXDP SKU that corresponds to the range within the renewalterm falls, so in this case HXDP-S001-2YR=.

The tables below describe the minimum and maximum duration for each software license PID.

Table 20: Minimum and Maximum Duration for HX Software Licenses (Standard)

Maximum Duration(months)

Minimum Duration(months)

License TierHXDP SKU

2412StandardHXDP-S001-1YR=





Table 21: Minimum and Maximum Duration for HX Software Licenses (Enterprise)

Maximum DurationMinimum DurationLicense TierHXDP SKU

2412EnterpriseHXDP-P001-1YR=





Table 22: Minimum and Maximum Duration for HX Software Licenses (Edge)


2412EdgeHXDP-E001-1YR=


Cisco HyperFlex Software LicensingSelecting Software PIDs Based on Term






Extending SubscriptionsThe following steps serve as an example for extending a renewal quote by three years.

Before you begin

You can purchase and renew software subscriptions using Cisco CommerceWorkspace – Renewals (CCW-R).The Software Subscriptions & Services sub-tab in CCW-R is a complete renewal tool for services andsoftware. When you renew your subscription contracts, you may wish to add new subscriptions to your quote.

Prior to extending your subscription ensure the following requirements are met:

• To renew your contract using Cisco Commerce Workspace (CCW-R), the status of the subscriptioncontract must be active, signed, or overdue.

• A Smart Account is required as Cisco HX Data Platform software is a enabled in Cisco Smart License.

• Ensure that you have the new PID available. Refer to Product Information and SKU IDs, on page 9 toobtain the PID.

Step 1 Launch your web browser and navigate to the Cisco Commerce URL.Step 2 On the Cisco.com log in screen, enter your Cisco.com user ID and password.Step 3 Under the Services and Subscriptions tab. Click Software Subscriptions & Services

Step 4 Search for the contract that you wish to extend. For example, 513803699


Cisco HyperFlex Software LicensingExtending Subscriptions


Step 5 In the Software Subscription & Services page, select the contract (in this example, select HXDP-S001-1YR=).

In this SKU example, the contract was created for 1-year, and is a 1-year subscription SKU.Note

Step 6 Click Create Quote.Step 7 Click Add More items under the Add New Subscriptions drop-down.



Step 8 In the Add New Subscriptions dialog box, search for the subscription SKU by entering the License Product ID (inthis example, use HXDP. Enter the Quantity and End Customer ID for the subscription. Select the 3-year SKU(HXDP-S001-3YR=), and click Add to Quote.

Step 9 The line item added (HXDP-S001-3YR=) in the previous step displays under the Items tab.Step 10 The following SKU MISS error occurs since the end date is incorrect (14-APR-2018 to 13-APR-2019, which is

1 year, instead of 3 years).



Step 11 To resolve this error change the end date to cover a 3-year period.

Step 12 In this example, the coverage period for the SKUs are incorrect. They are not in the consecutive order for a 4-yearcoverage.

Step 13 Use the pencil icon to correct the Start/End Date for the SKUs to place them in the correct order.



Step 14 The following screenshot displays the corrected SKU coverage periods.

If you want to extend your license, and want it to start at the end of your current subscription, but the startdate is greater than 90 days, you need to open a Cisco Commerce Workspace case to request this. For moreinformation, see Opening a Case in Cisco Commerce Workspace, on page 54.

Note

Step 15 For any errors that you see for your quote on this screen, raise a case to receive an exception. If the case is valid, thecoverage period on the quote will be confirmed.



Co-Terminating Cisco HX Data Platform ContractsWhen you are quoting in Software Subscriptions and Services, you can change the end dates of your contract.You can also align the end dates of your services to a specific contract while you add the lines to that contractin a single step. This is known as co-termination (co-term).

The following table summarizes the different methods to co-term Cisco HXData Platform software contracts.

DescriptionCo-Termination Method

Align your contract with another contract.Co-Termination by Aligning to Another Contract

Update start or end date of the contract.Co-Termination by Date

For more information on renewals and co-termination, see:

• Cisco Commerce Workspace - Service Renewals and Software Subscription

• Cisco Commerce Workspace - Quick Reference Guides

Follow the steps below to co-terminate by aligning to another contract.

Step 1 Launch your web browser and navigate to the Cisco Commerce URL.Step 2 On the Cisco.com log in screen, enter your Cisco.com user ID and password.Step 3 Click the Orders tab, and navigate to your order.


Cisco HyperFlex Software LicensingCo-Terminating Cisco HX Data Platform Contracts

https://forums.cisco.com/OperationsExchange/s/article/CCW-R-Quick-Reference-Guides


Step 4 To co-terminate using another contract, click the Edit icon next to Target Contract..

Step 5 Select the Co-term checkbox, and in theChange Contract dialog box, enter the contract number in theEnter an ExistingContract Number field. Then, click Apply.

Co-Terminating by Date

Step 1 Launch your web browser and navigate to the Cisco Commerce URL.Step 2 On the Cisco.com log in screen, enter your Cisco.com user ID and password.Step 3 Click the Orders tab, and navigate to your order.Step 4 In the Items tab of your order, click on the dates under Start/End Date. This will the display Calendar icon.


Cisco HyperFlex Software LicensingCo-Terminating by Date


Step 5 Click the Calendar icon and select the date.

Opening a Case in Cisco Commerce WorkspaceCustomer Service Central is the first line of support for Cisco Commerce system questions and issues. Thisself-service portal allows you to create, track, and manage support cases

Follow the steps below to open a case in Cisco Commerce Workspace (CCW).

Step 1 Login into Cisco Commerce - Build & Price .Step 2 Click Help at the bottom of the page.


Cisco HyperFlex Software LicensingOpening a Case in Cisco Commerce Workspace

https://apps.cisco.com/ccw/cpc/guest/home

Step 3 In the Customer Service Central page, click the Open a Case tab.Step 4 In Step 1 Tell us what type of case, select the category for the case you wish to open such as Sales Support, Quotes,

Orders, or Contracts and Licenses.Step 5 In Step 2 Describe the issue, provide details in the form for your issue. Click Next.Step 6 In Step 3 Provide additional case details, complete the required fields— Geography and Territory. Click Next

Step 7 In Step 4 Confirm contact details and submit, if applicable, select the optional checkboxes for This case has analternative contact, and Send a copy of all email correspondence to another contact . Click Submit.



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