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Cisco Customer Education

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Mobile, Social, Visual, Virtual: 21st Century Collaboration from Cisco

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Cisco Customer Education Mobile, Social, Visual, Virtual: 21st Century Collaboration from Cisco

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Presentation Agenda

► Welcome from Cisco

► Welcome to the 21st Century

► Collaboration Top 10, Conclusion

► Introducing Cisco Collaboration

► Social, Mobile, Visual, Virtual About Your Host Brian Avery Territory Business Manager Cisco Systems, Inc.

[email protected]

Cisco Confidential 4 © 2014 Cisco and/or its affiliates. All rights reserved.

Who Is Cisco?


Computer scientists, Len Bosack and Sandy Lerner found Cisco Systems

Bosack and Lerner run network cables between two different buildings on the Stanford University campus

A technology has to be invented to deal with disparate local area protocols; the multi-protocol router is born

1984


Who Is Cisco?

Chuck Robbins, CEO, Cisco

• Dow Jones Industrial Average Fortune 100 Company

• $145B Market Capitalization

• $48B in Revenue

• $8B in Annual Profits

• $33B More Cash than Debt

• $5.9B in Research and Development

http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics

http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics


Market Leadership Matters

No. 1

Voice

39%

No. 1

TelePresence

43%

No. 1

Web Conferencing

41%

No. 1

Wireless LAN

50%

No. 2

x86 Blade Servers

27%

No. 1

Routing Edge/Core/

Access 45%

No. 1

Security

33%

No. 1

Switching Modular/Fixed

64%

No. 1

Storage Area Networks

47%

Q1CY14


ß CCE is an educational session for current and prospective Cisco customers

ß Designed to help you understand the capabilities and business benefits of Cisco technologies

ß Allow you to interact directly with Cisco subject matter experts and ask questions

ß Offer assistance if you need/want more information, demonstrations, etc.

What Is the Cisco Customer Education Series?

Welcome to the 21st Century!

What ever happened to our flying cars, robot servants and all that cool stuff?

Video Is Now Pervasive

Any Time, Any Place Across All Devices

Mobile Devices Are the New Workspace

PCs & Macs Android & iOS Tablets Smart Phones


Cisco Collaboration Redefining the Collaboration Experience


It All Started With…

And people were happy and life was good.

Cisco Confidential 16 C97-730913-00 © 2014 Cisco and/or its affiliates. All rights reserved.

Typical Multi-Vendor Network

Switching Routing Security Wireless Voice

Cisco HP Dell 3Com Dlink NetGear Linksys

Cisco 3Com Juniper Huwai Adtran

Cisco Watchguard Sonicwall Axis Checkpoint NetGear Dlink Linksys

Cisco 3Com NetGear Dlink Aruba

Cisco Nortel Avaya Mitel Siemens Shoretel Samsung Panasonic Toshiba Intertel Comdial NEC Alcatel

ß Reliability challenges

ß Inconsistent warranties

ß Higher maintenance costs

ß No single point of support

ß Basic levels of integration

Results in The Frankenstein Effect!


Cisco Collaboration Portfolio

Collaboration Endpoints Conferencing

Customer Collaboration

Unified Communications


Collaboration: Enabled by a Comprehensive Architecture

Collaboration Services

Voice and Video

IM and Presence

Content Sharing

Conferencing

Customer Contact

Messaging and Recording

Edge

Workflow

Network-Based Platform Security Network

Data Center

Management Medianet

Consistent Experience

Deployment Models On Premises Cloud +



Video Conferencing

Call Control Cisco® Unified

CM

Messaging Cisco Unity® Connection

Scheduling Cisco

TelePresence Management

Suite

Media Processing

Cisco TelePresence

Server

Control Cisco

TelePresence® Conductor

Emergency Services

Cisco Emergency Responder

Contact Center Cisco

Unified CCX

Paging Cisco Paging Server

Attendant Console Cisco

Unified AC

IM and Presence

Cisco Jabber®

Collaboration Edge Cisco

Expressway/TelePresence

VCS

Provisioning, Management Cisco Prime™ Collaboration

Record and Stream *Cisco

TelePresence Content Server

Cisco Collaboration Solution Components

Easy | No Compromises | Full Cisco Collaboration Experience


Cisco Business Edition 6000 for SMB and Midmarket Companies

Purpose-built, Affordable

Collaboration

ß Two Models ß End-to-End Collaboration up to 1,000

users, 2500 devices, 9 apps, 100 call center agents

ß Entry-Level Communications for up to 150 users, 300 devices, 5 fixed apps

ß Scale-up, single-platform design –

support for high availability

Purpose-built, Affordable

Collaboration

ß Two Models ß End-to-End Collaboration up to 1,000

users, 2500 devices, 9 apps, 100 call center agents

ß Entry-Level Communications for up to 150 users, 300 devices, 5 fixed apps

ß Scale-up, single-platform design –

support for high availability


of Fortune 500 Use Cisco®

Collaboration

95%

Cisco IP Phones

85+ Million

Cisco WebEx® Minutes

per Month

3+ Billion

Cisco Collaboration Customers

200,000+

Cisco TelePresence®

Endpoints

2+ Million

Cisco Contact Center Agents

3.3+ Million Cisco Jabber®

Seats

22+ Million

Leading the Industry

The User Experience

An Easy and Simple Experience from Any Device

Every Desk

Every Room

Every Pocket

ON A MISSION:

TO BRING AMAZING TO EVERYONE IN THE WORLD https://www.youtube.com/v/uOGS83EtQGs%26autopl

ay=1&rel=0

https://www.youtube.com/v/uOGS83EtQGs%26autoplay=1&rel=0https://www.youtube.com/v/uOGS83EtQGs%26autoplay=1&rel=0https://www.youtube.com/v/uOGS83EtQGs%26autoplay=1&rel=0


All-in-One UC Application ß Presence and IM ß Voice, video, voice messaging ß Desktop sharing, conferencing

Rich, Real-time Collaboration with Cisco Jabber® Any Device, Any Location

Collaborate from Any Workspace ß PC, Mac, tablet, smart phone ß On-premises and Cloud ß Integration with Microsoft Office


Jabber Demo


Cloud Collaboration and Conferencing


Complexity

How do I connect everyone together? In one meeting? Let’s Meet

What devices will be used?

How many people in my meeting?

Where is everyone joining from?


Audio Conferencing

Video Conferencing

Web Conferencing

Conferencing Conundrum

Productivity Value Customer Adoption


Web Conferencing

Video Conferencing

Audio Conferencing Conferencing

Hub

Cisco WebEx Cloud

Cisco WebEx Cloud Secure, global meetings delivered by Cisco

Global Scale

Optimized for Collaboration and Content Distribution

Highly Availability, Performance/Speed

Multi-layer Security


Brings together audio, video, web conferencing Always-on, personal meeting room Works with third-party endpoints

Cisco Conferencing

Cisco TelePresence WebEx

CLOUD

ON PREMISES

HYBRID Conferencing

The New WebEx

ß Industry-leading web conferencing ̵ Audio, web, and high-definition video ̵ WebEx® Meetings, Training, Events, and

Support versions

ß Document, application, desktop sharing ß One-time and scheduled meetings,

including scheduling with Outlook and Lotus Notes

Unlimited virtual rooms

Cisco Spark

An app that instantly creates a place for teams to work

together, where their work can live, and a way to stay

connected to it all

Persistent and secure messaging

and file sharing

Face-to-face meetings with screen sharing

Superior business class experience


Cisco Spark and WebEx Demo


AGENTS Customizable web desktop Accessible customer lifecycle, history First-call resolution Integrated reporting Multimedia capture and storage

Cisco Customer Collaboration

CUSTOMERS Where, when, how I want

Seamless experience Personalized Streamlined

CLOUD

ON PREMISES

HYBRID

Web

Mobile

Contact Center

Email

Voice Brick and

Mortar

Video

Social Media

Chat

SMS

Omnichannel



Exceptional Video


The typical desktop workspace The typical meeting room The “NEW” meeting room The “NEW” desktop workspace

• Integrated system for simplified end user experience • Amazing audio and video quality • Intuitive touch controls


Every Desk: The Collaboration Desk Portfolio

DX70 DX650 DX80

Android-based smart desk phone Integrated collaboration at the desktop Compact size for limited spaces

Android-based smart display combining video, phone and LCD monitor display into a compact 14” touchscreen device.

Android-based smart display delivers immersive face-to-face experiences via video, phone and LCD monitor display combined on a 23” touchscreen device.

MX300 G2

Quiet / Small Room

Small / Medium Room

Medium Room Large Room Training / Board Room / Auditorium

Immersive Room

SX20 SX80 SX10

Turn Any Room into a Collaboration Room

MX200 G2 IX5000

MX700 MX800

SpeakerTrack 60

http://www.google.com/url?sa=i&rct=j&q=Cisco+SX20&source=images&cd=&cad=rja&docid=mYJliTdiCbDD2M&tbnid=v_mV-mhODZVO2M:&ved=0CAUQjRw&url=http://www.flickr.com/photos/cisco_pics/6494251711/&ei=PPJlUab3McGg0QWVmoCYCg&bvm=bv.45107431,d.ZG4&psig=AFQjCNFtRRHegt9bmSiU3imTv2jkoYewyg&ust=1365721948162135https://www.youtube.com/watch?v=SJPKtfGf98Ahttps://www.youtube.com/watch?v=6400USLWEKg


Be Everywhere with Video Collaboration

http://www.youtube.com/v/3IqhFUHivjU&hd=1&autoplay=1&rel=0

http://www.youtube.com/v/3IqhFUHivjU&hd=1&autoplay=1&rel=0http://www.youtube.com/v/3IqhFUHivjU&hd=1&autoplay=1&rel=0http://www.youtube.com/v/3IqhFUHivjU&hd=1&autoplay=1&rel=0


Categories Impacted:

ß Travel Reduction

ß Workplace Transformation

ß Organizational Communications

ß Customer Care

Increase Business Value with Video Collaboration!

Cisco Project Workspace

Workplace Transformation

Travel Reduction

Organizational Communications

Customer Care Cisco Project Workspace

http://www.cisco.com/assets/sol/tp/workplace_app/index.html#/http://www.cisco.com/assets/sol/tp/workplace_app/index.html


Top 10 Ways Cisco is Building Business Value through Collaboration


1. Consolidate Communications Infrastructure

ß 61% of enterprises report increased productivity as a result of consolidating UC and collaboration technologies

ß Simplify management, integrate networks, lower CapEx and OpEx

ß Simplify adding new and differentiated services

ß Use a single network to provide multiple services to users


2. Enable Meetings with Remote Participants

ß 87% of remote users feel more connected to their team and process when using videoconferencing

ß Accelerate decision making by reducing communications delay

ß Almost 25% of employees are either remote or mobile workers

ß Reduce real-estate costs, travel, and environmental impact


3. Incorporate Video Into Meetings

ß 58% of videoconferencing users report that it helps them accelerate decision-making

ß Experience greater connection with remote team members

ß Elevate and personalize communications to improve the quality and speed of decisions

ß Allow employees to use video as easily as voice, wherever they are


4. Collaborate from Within Business Applications

ß Toggling between applications is the 3rd most common workplace distraction affecting productivity

ß Integrate collaboration functions with existing applications

ß Save time, streamline workflows, and increase productivity

ß Initiate meetings and collaborate instantly within business applications


5. Enable Mobile Workers and BYOD

ß Almost 25% of employees are either remote or mobile workers

ß Maintain the same levels of security you have at the desktop

ß Reduce costs by letting employees use and manage their own devices

ß 76% of organizations that implement BYOD report increased employee responsiveness and decision making


6. Support Teleworkers and Branch Offices

ß 95% of employers say telework has a high impact on employee retention

ß 87% of remote users feel more connected to their team and process when using videoconferencing

ß Reduce employee travel and real-estate costs

ß Improve talent by removing geographical restrictions in hiring

ß Utilize office space more efficiently


7. Locate and Access Remote Experts

ß The conversion rate of a customer interaction with a subject-matter expert with audio and video is more than 90%; audio-only is 50%

ß Create a virtual pool of experts, co-located or globally dispersed

ß Connect customers with agents over high-definition video

ß Interact face-to-face in an easy-to-use, natural manner


8. Create Flexible Work Areas and Office Space

ß Supporting mobility can help increase productivity 15% and reduce occupancy costs 50%

ß Around 60% of a company’s desks are vacant at any one time

ß Create work areas that encourage interaction and that you can adjust to accommodate evolving needs

ß Scale office usage by providing space-sharing options


9. Collaborate with External Organizations

ß 65% of employees manage external stakeholders to perform their work

ß Easily share information and communicate across channels

ß 53% of CEOs in outperforming organizations partner exclusively for collaborative innovation

ß Allow guest users to easily interact with employees using high-quality real-time communications


10. Provide Multichannel Customer Service

ß Improve customer satisfaction with proactive, real-time response

ß Companies using best-in-class multichannel strategies resolve 83% of customer issues on first contact (industry average 51%)

ß Of consumers who interact with companies via social media, 2/3 do so for service, 1/3 for marketing

ß Reduce per-interaction costs by reducing telephone contact

Cisco Collaboration Architecture – A Differentiated Solution

One Vendor, Complete Portfolio

Cisco Collaboration

TelePresence


Workspace Apps


Typical Multi-Vendor

Challenge


Telepresence Video

Mobility, IM and Presence

WebEx Collaboration

Customer Contact

Social Collaboration


Thank You and Next Steps

Brian Avery [email protected]

Contact Your Cisco Partner https://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.do

www.

Learn more about Cisco Collaboration: www.cisco.com/go/collaboration/

mailto:[email protected]://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.dohttps://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.dohttp://www.cisco.com/go/collaboration/


ß CCE sessions are held weekly on a variety of topics

ß CCE sessions can help you understand the capabilities and business benefits of Cisco technologies

ß Watch replays of past events and register for upcoming events!

Visit http://cs.co/cisco101 for details

Join us again for a future Cisco Customer Education Event

http://cs.co/cisco101

Thank you.

Cisco �Customer �EducationCisco �Customer �EducationPresentation AgendaWho Is Cisco?Slide Number 5Who Is Cisco?Slide Number 7What Is the Cisco Customer Education Series?Welcome to the 21st Century!Slide Number 10Slide Number 11Video Is Now PervasiveMobile Devices Are the New WorkspaceCisco�Collaboration��Redefining the Collaboration ExperienceIt All Started With…Typical Multi-Vendor NetworkCisco Collaboration PortfolioCollaboration: Enabled by a Comprehensive ArchitectureSlide Number 19Cisco Business Edition 6000 for SMB and �Midmarket CompaniesLeading the IndustryThe User Experience�An Easy and Simple Experience from Any DeviceSlide Number 24Rich, Real-time Collaboration with Cisco Jabber® �Any Device, Any LocationJabber DemoCloud Collaboration and ConferencingSlide Number 28Conferencing ConundrumSlide Number 30Cisco WebEx Cloud�Secure, global meetings delivered by CiscoCisco ConferencingThe New WebExCisco Spark Cisco Spark and WebEx�DemoCustomer CollaborationCisco Customer Collaboration�Exceptional VideoSlide Number 39Every Desk: The Collaboration Desk PortfolioTurn Any Room into a Collaboration RoomBe Everywhere with Video CollaborationIncrease Business Value with Video Collaboration!Top 10 Ways��Cisco is Building Business Value through Collaboration1. Consolidate Communications Infrastructure2. Enable Meetings with Remote Participants3. Incorporate Video Into Meetings4. Collaborate from Within Business Applications5. Enable Mobile Workers and BYOD6. Support Teleworkers and Branch Offices7. Locate and Access Remote Experts8. Create Flexible Work Areas and Office Space9. Collaborate with External Organizations10. Provide Multichannel Customer ServiceCisco Collaboration Architecture – A Differentiated SolutionThank You and Next StepsJoin us again for a future Cisco Customer Education EventSlide Number 58

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