cio relevance in a digital world
TRANSCRIPT
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CIO Relevance in the Digital Era
Michael KrigsmanFounder, cxotalk.com
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Relevance
Challenges
Navigating the Path
Opportunities
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Relevance:Today’s IT Challenge
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Most ITOrganizations Believe they
Serve Business Needs
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DoBusiness
Partners Agree?
No.
52%
20%
CIO / CTO Non-Technology
CIO has Strong Impact on Technology Innovation and
Creativity?
RelevanceGap
5Michael Krigsman / cxotalk.com
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Does the CIO Impact Innovation?
CIO / CTO: 52%
Others: 20%
Strong Impact
Michael Krigsman / cxotalk.com
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/ cxotalk.com 7
Does the CIO Accelerate Success?
Cust service: 21%
Product dev: 22%
Sales: 26%
R&D: 31%
Marketing: 49%
IT: 57%
“Yes” Responses
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How Business Decision Makers View IT
Collaborate with business: 43%
Efficient support: 40%
Deliver projects on time: 39%
IT Capabilities
Michael Krigsman / cxotalk.com
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/ cxotak.com 9
CFO: Does IT Benefit Us?
Agree: 28%
CFO Routinely Realizes IT Benefit?
Michael Krigsman / cxotalk.com
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CFO: Is IT a Competitive Advantage?
Primary competitive advantage: 10%
CFO View of IT
Michael Krigsman / cxotalk.com
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Digital Transformation:
The Great Disruption
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Technology sophistication
Social media
Universal connectivity
Powerful devices
Digital Proliferation
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TechnologyCloud
Mobile
Social
Data / Analytics
Internet of things (IoT)
Blockchain
People and ProcessShifting technology budgets (business-led IT)
Pervasive technology outside IT
Consumerization of IT
Changing consumer expectations
Demographic shifts (Millennials)
Technology, People, Process
13Michael Krigsman / cxotalk.com
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Technology Budgets Outside IT
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79 percent: Have own technology budget
27 percent of tech spend: Outside of IT
43 percent: Technology development is too slow
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Marketing is a Perfect Example
Michael Krigsman / cxotalk.com
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Digital Maturity by Industry
17Michael Krigsman / cxotalk.com
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Conflicting Expectations of IT
EfficiencyReduce Costs
Stability / security / speed
Business benefitUser experience
Maintain Infrastructure
Drive Co-Innovation
Michael Krigsman / cxotalk.com
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Multiple Tensions
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Digital Transformation:
A Great Opportunity
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Capturing Relevance
Support Strategic Business Imperatives:Increase customer satisfactionAgility and responsivenessOther organizational imperatives
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Customer Experience is Central
Systems of Record (Transactions)
ERPCRM
FinanceInventory
Manufacturing
Systems of Engagement (Experience)User-Centric
Customer FocusedCollaborative, Interactive
Cloud, Social, MobilePersonalized Data
Predictive Analytics22Michael Krigsman / cxotalk.com
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“I’m not a transaction.”
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Larry AugustinCEO
“Engagement is a measureof customer satisfaction.”
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FinTech: Improving User Experience
Michael Krigsman / cxotalk.com
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The CIO Opportunity
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AddressBusiness Imperatives
Michael Krigsman / cxotalk.com
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1. How well do you know where change is occurring?2. Do you know which customer journeys matter?3. Are your teams collaborating across functions?4. Do you have a disciplined ‘test and learn’ approach?5. Are your budgets tied to progress?6. Do you have mechanisms to challenge ideas?7. Are your people empowered to act?8. Is your IT operating at two speeds?9. Are you coordinating a portfolio of initiatives?
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McKinsey: Nine Digital Business Questions
Michael Krigsman / cxotalk.com
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Revenue
Profit
Why Digital?
Michael Krigsman / cxotalk.com
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Growth
Competitive Advantage
Why Digital?
Michael Krigsman / cxotalk.com
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CEO: 34%
CIO: 27%
CFO: 14%
CDO: 14%
Who Leads Digital?
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CIO: 69%
CEO: 61%
CMO: 61%
CDO: 30%
CIO is a Natural Digital Leader
Michael Krigsman / cxotalk.com
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Vision
Capability
Culture
Technology
Measurement
Digital Strategy
Michael Krigsman / cxotalk.com
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Customer Experience
Product Innovation
Marketing and Sales
Distribution
Governance
Across the Enterprise
Michael Krigsman / cxotalk.com
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Gartner: Third Era of Enterprise IT
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Are You Ready for Digital?
Michael Krigsman / cxotalk.com
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Navigatingthe Path
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IT Value andDigital Mindset
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IT Value in the Digital Era
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Operational Excellence
Business Collaboration
Strategic Contribution Co-Innovation
Lower Value Higher Value
Historical Focus:Infrastructure
Modern Focus:Business Outcomes
Michael Krigsman / cxotalk.com
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Traditional Digital
Strategy Efficiency Innovation
Culture Hierarchy Collaboration
Talent Low cost High skill
Technology Legacy Cloud, mobile, apps
User experience “Who cares?” Mission critical
IT Philosophy Default to “No” Default to “Yes”
Project management Waterfall Iterative (agile)
Business model Service & support Relationship & partner
Digital IT Mindset
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Examples from Innovative CIOs
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Intel: Path to Strategic IT
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Kim Stevenson CIO, Intel
OperationalExcellence Collaboration Strategic
PartnershipMichael Krigsman / cxotalk.com
CXOTalk video: http://cxo.news/1OcJRDo
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Equinix: Four Attributes of High-Performing IT
Time, Budget, ResultsOperational
Scale and Improve ProcessesTransformational
Evolve, Adapt, ExperimentInnovation
Attract Great PeopleOrganizational
Brian LillieCIO, Equinix
Michael Krigsman / cxotalk.com
CXOTalk video: http://cxo.news/1OcJxnT
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1.Earn credibility 2.Go deep in the business3.Track technology trends4.Innovate to serve the business
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Kroger CIO: Four Steps to IT Relevance
Chris HjelmCIO, Kroger
Michael Krigsman / cxotalk.com
CXOTalk video: http://cxo.news/1OcK7SG
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1.Predictable and visible2.Active business engagement3.Build business partnerships4.Offer strategic advice
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Red Hat CIO: Engage and Partner
Lee CongdonCIO, Red Hat
Michael Krigsman / cxotalk.com
CXOTalk video: http://cxo.news/1OcKGMn
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Kim StevensonCIO, Intel
/ cxotalk.com 44
“There are no IT projects.
They are all businessprojects.”
CXOTalk video: http://cxo.news/1OcKRHD
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CIO Opportunities
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Go BeyondTechnology
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Focus on Business
Talk with business counterpartsImprove customer satisfactionIncrease agility and responsivenessMove to the cloud (capacity and speed)Goal: Become a trusted advisor
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Support User-Led Technology
SecurityData integrationGovernanceContracts and lowering costsStrategic use of technology
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Adaptand Evolve
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Impact of digital and cloud:Orchestrate multi-vendor delivery chainsCross-silo information flowsTwo-speed ITDevOps skillsIterative projectsShorter projectsDev skills replace traditional IT skills
IT Must Evolve
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Business functional leadEnterprise architectData scientistCustomer experience expertProject managementChange managementIT account management
Digital IT Roles
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Engage with Colleagues
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Take Action
Tell the Story
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ABC: Always Be Communicating
Deliver Outcomes
Michael Krigsman / cxotalk.com
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IT Organization:Sophisticated understanding of business functionsOrchestrate rather than control
Business Groups:Want and request IT involvementRespect IT constraints
Signs of True Partnership
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3Strategic
Partnership
2Active
Engagement
1OperationalExcellence
Path to Relevance
4Ongoing
Co-Innovation
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CIO Relevance in the Digital Era
Michael KrigsmanFounder, cxotalk.com