cims update

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  • 1. Performance Excellence COLORADO OFFICEOF WORKFORCE DEVELOPMENTCONTINUOUS IMPROVEMENTMANAGEMENT SYSTEM (CIMS)WDC11.21.02

2. CIMS OverviewWhat is the Continuous Improvement ManagementSystem? (CIMS) Provide incentives to Workforce Regions to continually improve their operations to raise the profile of Colorados One Stop Centers Encourage Performance Excellence to improve customer participation to seek out partnering arrangements to engage in Continuous Improvement efforts to build local system of excellence 3. CIMS Overview Colorados Goal for Workforce Developmentto fill the continuallychanging needs ofthe states employers and to staycompetitive in the global market. 4. CIMS Overview Continuous Improvement Management System Partnership Awards Performance Incentive (PIA) Innovation In Leadership and Service Delivery (ILSD) 5. CIMS Overview Continuous ImprovementManagement System (contd) Partnership Awards Business Recognition Agency Recognition To promote relationships between Workforce Centers and local businesses and other agencies 6. CIMS OverviewContinuous ImprovementManagement System? (contd) Performance Incentive (PIA) Performance Standards Award Business Involvement Award To recognize meeting federal performance measures and to incent private sector relationships. 7. CIMS OverviewContinuous ImprovementManagement System? (contd) Innovation in Leadership and Service Delivery (ILSD) Performance ExcellenceThis is NOT a program, but provides a framework fordirections and action towards Performance Excellence 8. CIMS Overview ILSD ProgramA Multi Year Tiered Approach* PerformanceExcellenceMountain Peaks AwardRolling HillsAwardGolden Plains Award Organizational Profile20022003* Loosely based upon the Colorado Performance Excellence Award 9. CIMS OverviewWhat is Performance Excellence? An integrated approach to organizational performance management resulting in Delivery of ever-improving value to customers & contributing to marketplace success Improvement of overall organizational effectiveness and capabilities Organizational and personal learning 10. CIMS OverviewPerformance Excellence CoreValues Visionary Leadership Customer-Driven Excellence Organizational/Personal Learning Valuing Employees PERFORMANCEEXCELLENCE Core Values Agility Focus on the Future Managing for Innovation Management by Fact Public Responsibility & Citizenship Focus on Results/Creating Value Systems Perspective 11. CIMS Overview Performance Excellence Criteria: Purpose To help improve organizational performance practices, capabilities, and results To facilitate communication and sharing of best practices To serve as a tool for understanding and managing performance 12. CIMS Overview Performance Excellence Criteria: Key Characteristics Focus on results Non-prescriptive/adaptable Support goal-based diagnosis Support a systems perspective 13. CIMS OverviewPerformance Excellence: A Systems PerspectiveOrganizationalLeadership Triad Profile Leadership Strategic PlanningCustomer & Market FocusResults TriadInformation & Human Resource Focus AnalysisProcess ManagementBusiness Results 14. CIMS OverviewPerformance Excellence ReviewCore ValuesCriteria Visionary LeadershipLeadership Customer-Driven ExcellenceStrategic Planning Organizational/Personal LearningCustomer/Market Focus Valuing Employees Information & Analysis Agility Human Resources Focus Focus on the Future Process Management Results Managing for Innovation Business Results Management by Fact Public Responsibility & Citizenship Focus on Results/Creating Value Systems Perspective 15. CIMS Overview The Journey Will Impact the Organization Administratively documentation measurement tracking Operationally change management process improvement Management planning customer satisfaction measurable targets 16. CIMS Overview Contact InformationContinuous Improvement Management System www.colorado.gov Mary Hillsman creative_excellence@yahoo.com 303-688-5040 17. CIMS Overview Parting Thought. IN THE RACE FORPERFORMANCE EXCELLENCE,THERE IS NO FINISH LINE- Unknown