cims-gb presentation

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New CIMS-Green Building Module: Completing the Management and Operations Puzzle -- Presented By Plamena Todorova: ISSA & Shari Joyce: Pegasus Building

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Certification demonstrates that an organization’s management practices are structured to deliver consistent, quality service. Pegasus was awarded CIMS-GB with Honors oct 2009. Supported by ISSA, IFMA and the USGBC.

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Page 1: CIMS-GB  Presentation

New CIMS-Green Building Module: Completing the Management and Operations Puzzle

-- Presented By Plamena Todorova: ISSA & Shari Joyce: Pegasus Building Services

Page 2: CIMS-GB  Presentation
Page 3: CIMS-GB  Presentation

Why Create CIMS?Why Create CIMS?

Face challenge of having to do more with less

Importance of cleaning increasing – Need to protect public health

Improve and validate professionalism of cleaning industry

Provide uniform pre-qualification criteria

Distinguish quality organizations in a competitive marketplace

Differentiate potential service providers

Page 4: CIMS-GB  Presentation

CIMS: What Is It?CIMS: What Is It?Management framework designed to assist organizations in developing and maintaining quality, customer-focused organizations

Based on universally-accepted management principles that are the hallmarks of success

Developed through true consensus-based process with the participation and support of IFMA

Applies to an organization as a whole

Page 5: CIMS-GB  Presentation

• Mission, Vision,

Values

• Planning

• Responsibility &

Authority

• Communication Plan

• Risk Management

• Definition of Cleaning Service Requirements

• Quality Plan to Meet Requirements

• Policies• Hiring Practices• Orientation• Executive Development• Management Training• Cleaner Training• Security• Timekeeping Payroll

• Service Delivery Plan

• Purchasing Procedures

• Regulatory Compliance

• Organization Policy

The Cleaning Industry Management The Cleaning Industry Management StandardStandard

Universally-Accepted Management PrinciplesUniversally-Accepted Management Principles

GreenCleaning

Page 6: CIMS-GB  Presentation

CIMS ElementsCIMS Elements

Quality System: Framework to ensure effective operations and continuous improvement

Scope of WorkQuality Plan: Metrics and measurementsCorrective action and continuous improvement

Service Delivery: Processes to effectively deliver service

Service Delivery PlanPurchasing procedures

Page 7: CIMS-GB  Presentation

CIMS ElementsCIMS Elements

Human Resources

HiringOrientationTrainingTimekeeping/ Payroll

Health, Safety & Environmental Stewardship

Regulatory ComplianceEnvironmental Management: Customer expectations!Workplace safety and health

Page 8: CIMS-GB  Presentation

CIMS ElementsCIMS Elements

Management Commitment

Mission, vision and values

Communication plan

Planning and continuity

Organization and responsibilities

Risk Management

Page 9: CIMS-GB  Presentation

CIMS-Green BuildingCIMS-Green Building

Set of environmental preferable criteria

Largely based on green cleaning requirements of LEED-EBOM

Framework for development of green/ sustainable cleaning program

Help to achieve LEED certification

Page 10: CIMS-GB  Presentation

Green/High Performance Green/High Performance Cleaning ProgramCleaning Program

Staffing: WorkloadingTraining

Supervisor

Worker

Safety

Green cleaning

Chemical Handling, Storage and DisposalFloor Care LogCarpet Care Log

Page 11: CIMS-GB  Presentation

Purchase of Cleaning Purchase of Cleaning ProductsProducts

Dilution Control: Concentrates with appropriate dilution control systems

Cleaning Tools: Environmentally preferable materials

Cleaning Products- Green Seal or Environmental Choice

Certification- EPA DfE Recognition- Comply with California VOC limits- Alternative Qualification

60% by cost of chemical cleaning products must comply with criteria

Page 12: CIMS-GB  Presentation

Disposal Paper / Trash Disposal Paper / Trash BagsBags

Green Seal or Environmental Choice Certification

Alternative Qualification

Meet EPA Comprehensive Procurement Guidelines for Janitorial Paper/ Liners

Rapidly renewable resources or tree-free fibers

50% by purchase cost must comply

Page 13: CIMS-GB  Presentation

Hand SoapsHand Soaps

Industrial / institutional hand cleaners and soaps that are in control of the organization.

Free of antimicrobial agents (except as a preservative and unless required by health codes and other regulations)

Certified by Green Seal or Environmental Choice certification criteria

Recognized by EPA-DfE

Alternative Qualification

60% of purchase by cost to comply

Note: This provision only applies to those purchases that are in the control of the organization

Page 14: CIMS-GB  Presentation

Cleaning EquipmentCleaning Equipment

Vacuums Certified by Carpet & Rug Institute (CRI) 70dBA or less

Extraction Equipment CRI Seal of Approval Testing Program for

deep cleaning extractors

Powered Floor Machines Equipped with vacuums, guards and other

devices for capturing fine particulates 70dBA or less

Propane floor equipment 90dBA or less High-efficiency, low-emissions engines

with catalytic converters and mufflers that meet the requirements set forth by EPA or California Air Resources Board (CARB)

Page 15: CIMS-GB  Presentation

Cleaning EquipmentCleaning EquipmentAutomatic Scrubbers Equipped with variable speed pumps and

Onboard chemical metering, or Dilution control systems for refilling

Use only water and no added chemical cleaning products

Battery-Powered Equipment: Equipped with environmentally preferable batteries

ALL Cleaning Equipment: Designed with safeguards

Equipment Inventory List Identification – make / model Number of pieces in use Date of purchase & purchase cost

Equipment Maintenance Log/ Plan: Maintenance of equipment shall occur as part of planned

process

Page 16: CIMS-GB  Presentation

CIMS and CIMS-GB CIMS and CIMS-GB CertificationCertification

Third-party, accredited assessor

Comprehensive Assessment

Assessor to observe work as it is being performed in the field

- Document review

- Management, personnel, customer interviews

Page 17: CIMS-GB  Presentation

Certification demonstrates that an organization’s management practices are structured to deliver consistent, quality service.

Standardization of operations to reduce or eliminate inefficiencies and associated costs to assure efficient service for the health and cleanliness of facilities

More than just “I’m good. Trust me”

CIMS CertificationCIMS CertificationWhat Does It Mean?What Does It Mean?

Page 18: CIMS-GB  Presentation

Certification Benefits: FSPCertification Benefits: FSPFace pressures of being asked to do more with less

Improve consistency, efficiency and quality of service

Demonstrate commitment to excellence

Third-party validation

Distinguish business in marketplace

Sustainable business model

Reduce costs associated with poor service

Better respond to needs of customer

Increase bottom line

Page 19: CIMS-GB  Presentation

Recommendations for Recommendations for Successful Marketing of Successful Marketing of CIMS-GB CertificationCIMS-GB Certification

Speak at customer eventsTake every opportunity to make your customer aware of what your CIMS and CIMS-GB certification assures themUse the elements of the Standard to tie in with what you offerConnect price with proper proceduresUse bid presentations as an opportunity to market your certification along with your company

Page 20: CIMS-GB  Presentation

CIMS vs. OS1CIMS vs. OS1OS1OS1

OS1 is a proprietary system

Created by a for profit firm

Requires the use of specific products, systems and procedures

There may be better products or cleaning procedures available

Page 21: CIMS-GB  Presentation

CIMS vs. OS1CIMS vs. OS1CIMSCIMS

Created by ISSA – The Worldwide Cleaning Industry Association

Not for profit organization since 1923

Responsible for enriching the cleaning industry

CIMS was created through a consensus of industry professionals and organizations

It is non-prescriptive

The organization has “ownership” of the program

Page 22: CIMS-GB  Presentation

More Information

Plamena Todorova (Pam): ISSA or Shari Joyce: Pegasus Building Services

800-225-4772/858-444-2290 x16

[email protected] [email protected]

www.issa.com/cims www.pegasusbuildingservices.com