ciberspring salesforce practice deck · • apex • visualforce ... with the ability to better...

Ciberspring CRM Practice - Salesforce Spring 2017

Delivering Sales and Health Cloud to Mid-Market Organizations Combing Decades of Salesforce and Industry Experience

Ciberspring’s Salesforce Practice - Spring 2017 3

Salesforce.com Practice

• Established in 2003 • Experience and expertise in digital marketing, CRM and integration services • 350+ Employees Globally • Highly competitive pricing achieved through scale, technology and global

sourcing • Industry-leading development, implementation and deployment methods • Research and expertise on best tools available in the market place

Salesforce Experience• Overall 10+ years of direct experience with implementing Salesforce from

point engagements to large, complex implementations • Overall 10+ years of digital agency experience with end to end sales and

marketing domain expertise • Established Salesforce.com Practice – 15+ Practitioners • Certified consultants skilled in managing complex integration projects • Delivered SFDC solutions for Fortune 10 organization • Dedicated inside and outside sales teams

Team

6%

18%

18%

12%

29%

18%

Certified Developers DevelopersArchitects AdministratorsEngagement Leads Trainers

Ciberspring

Key Highlights


Salesforce.com Practice Leader

• Experience working on enterprise salesforce.com deployments: 14 years • Masters of Science degree in Information and Knowledge Strategy, Columbia

University • Executive Leadership Program, Cornell University • Adjunct Faculty, Wharton Business School • Winner, Columbia University Innovation Award • Built and managed teams on-shore and off-shore teams (150+)

Highlights• Led the redefinition and revision of AT&T’s Salesforce instance resulting in more than a 100% increase in revenue for

that business unit ($50M+ in added revenue) • Stand in CTO for a marketing automation start up, designing Salesforce integration and product offering • Industry experience: Insurance, manufacturing, healthcare and life sciences, telecom, nonprofits with clients such as;

Shahzad Khokhar

Key Highlights

o Wachovia Bank o Goldman Sachs o Jefferson Health Systems o LifeCell o AT&T

o Dun & Bradstreet o Mastercard o DRT Manufacturing o PBS.org o Teach For America

http://www.salesforce.com/

Service Offerings

Cloud Supported

End to end capability to provide maximum value to our clients. From Design to Operations

Service Offerings

• APEX • Visualforce • Force.com • Callouts, Mashups • Workflow, Triggers • Web Services • AppExchange

Custom Development

• Enterprise SFDC integrations • Data Migration using in-built or 3rd party

apps. • Oracle Marketing Cloud • Marketo • Tableau

Integration

• Optimize the existing implementation • Cloud strategy • CRM strategy • Business process blueprinting • Training

Consulting

• Ongoing Support an Maintenance • Support for customized functionality • Deep domain knowledge • On-shore, near-shore and off-shore options

Managed Services


Go-To-Market Strategy

• Ciberspring has been in business for 15+ years providing service to mid-sized to Fortune 500 organizations across several industries

Targeting Red Accounts• Offering free assessments and consulting mixed with low cost reengagement offerings • Ciberspring has multiple references for “saved” accounts that were ready to leave the Salesforce platform and now are

raving fans

Mining existing Ciberspring accounts

Service Offerings

• Working with account executive to help them penetrate their whitespace and key accounts

Teaming up with Account Executives targeting Net New business

Upsell Targeting / Mining Existing SFDC Accounts • Work with existing accounts who have not purchased additional clouds or licensing in the past 6 months • Quarterly Health Checks to improve consumption

Demo/POC Setups• Sales Cloud • Service Cloud • Health Cloud



• Global Atlantic Financial Group • Accordia Life • Forethought Insurance • Swiss Re • IHC Risk Solutions (IHCRS)

Non Salesforce Clients include• AIG • Aegis Insurance

Successful SFDC deployments

Industry Highlights: Insurance

Ciberspring brings 15 years of experience in the Insurance industry with knowledge and expertise in following areas:• Underwriting Systems and Processes • Claims Systems • Loss control • New Policy Creation

Global Atlantic Financial Group Gets Visibility and Control

“We now have real-time visibility and insight into where our business is coming from. With a mix of independent producers, agencies and internal reps we can know easily identify and track where our business is being sourced. We would highly recommend Ciberspring to any other organization looking to get the most out of the Salesforce platform.”

With the ability to better manage their sales and marketing efforts with SFDC Global Atlantic is able to forecast, follow up on renewals in a timely manner, find sales hierarchy relationships immediately, focus on “hot” opportunities, and report efficiently on the impact that activities have on actual sales



• AT&T - Multiple successful deployments across the organization and subsidiaries • Ciberspring brings more then 10+ years experience in the Telecom industry • Expertise in the areas of; lead management, lead nurturing, forecasting,

pipeline and opportunity management, analytics, dashboards and reporting • Multiple team members with 20+ years of experience in the industry

Non Salesforce Clients include• NTT • NTTA


Industry Highlights: Media & Communications

AT&T Gets to the Right Prospect - at the Right Time As millions of customers and prospects reach out to AT&T’s marketing group, qualifying prospects who were ready to buy and reporting on the success of campaign efforts was a challenge. Ciberspring worked with AT&T to leverage Salesforce true capabilities, develop qualification processes and benchmarks, and integrated with both open and proprietary marketing automation and data analytic systems for tracking and reporting purposes.



• Pinova • DRT • Lifecell

Ciberspring brings years of experience in the manufacturing industry with expertise building and managing systems for;• Sales and lead management • Customer Service • Reporting, Dashboards and Analytics • Sample Requests • Compliance Management • Revenue planning and renewals


Industry Highlights: Manufacturing

• ERP • Marketing Automation

Technology Integrations

Pinova - Increases Sales and Improves Customer Service Response Time by 143% By leveraging Sales Cloud, integrating with their ERP (SAP), Pinova was able to drastically reduce customer service requests response times, automate product renewals, and provide timely forecasting For a streamlined sales process


Ciberspring Contact Page

Patrick Donlin mobile: 732.693.9380 email: [email protected]

Salesforce Practice LeaderShahzad Khokhar mobile: 732.668.6155 email: [email protected]

Please reach out to Patrick Donlin via phone or email to learn more about Ciberspring and how we can help you close business

Relationship Manager / AE

How to Engage

mailto:[email protected]

mailto:[email protected]

ciberspring salesforce practice deck · • apex • visualforce ... with the ability to better...

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