8/2/2019 Church and Crawford Sells Its Solution to a Middle Eastern Insurance Company, Reports Xtremepicks

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ChurchandCrawfordSellsItsSolutiontoaMiddleEasternInsuranceCompany,ReportsXtremepicks

ChurchandCrawford,Inc.(OTC:CCWF)canconfirmtodaythatitsSystemIntegrator,KalsofthassigneditsfirstcommercialdealwithatopMiddleEasternInsurancecompany.

BelizeCity,Belize,March31,2012--TheclosingagreementbetweenChurchandCrawford,Inc.andtheInsuranceCompanywasbasedonthetransactionmodelaspreviouslysetoutbybothcompanies.ChurchandCrawfordwillbesharing60%revenuewithitssystemintegratorpartnerwiththeminimumanticipatedrevenuefromthisdealtobeintheregionof$1millionUSD.ChurchandCrawfordislookingtorealisethisin2012.

Thedealwillcoveraninitialtrialofanalreadyidentifiedtestbasefromwithinthecompanyandselectedcustomerbase.Thetrialisexpectedtolastaperiodof12weeks,startingthesecondweekofApril2012.DuringthetrialtheSystemIntegrator,Kalsoft,willbeintegratingtheirexistingGenesys(http://www.genesyslab.com/)CTIsolutionwiththeEMPS+tocreateatrueendtoendmobiletocustomersolution.TheintegrationisexpectedtocoveroffkeyintegrationaspectsintootherthirdpartyWorkForceManagement(WFM)andcallrecordingsolutions.

AcommentfromChurchandCrawford,Inc.

WearepleasedtohavebeenselectedbyaprominentInsurancecompanytorolloutourEMPS+solutionacrosstheirglobalcustomerbase.Theseareexcitingtimesforustobeabletoofferasolutiontotoday`sincreasingdemandforfasterresponseandendusersatisfactionfromcallcentres,withcallsintocallcentrescostingupto$10percalltheOrexissolutionwilloffersignificantsavingstonotonlytoourcurrentannouncementbutallcustomersseekingtoreducecallcentreexpenses.With9%of1millioncallspermonthredirectedtotheOrexissolutiontheimmediatesavingsarebetween$400,000-$800,000inthefirstmonthforclientsofChurchandCrawfordstatedCEOSeijinKiofChurchCrawford.Mr.KigoesontostateWeareconfidentthecompanyistakingtherightapproachasbackedbythefollowingcommentsfromournewpartner.

AcommentfromtheInsuranceCompany

Thissolutionhastakenourboard,technologyteamandmostimportantlybusinesschampionsbysurprise.Withmanytechnologiesoutinthemarket,thiswasclearlyrecognisedasasimple,easy,modernandforthefirsttimeadirectrevenuegeneratingsolution.Ourparentcompanyislookingverycloselyatthissolutionandwithacombinedcustomerbaseofover10millionthiscouldprovetobeacriticalsolutionthatwillenableourfuturestrategicadvantageoverourcompetitors.Wearealllookingforwardtoitsimplementation.

Likeanymajorpre-announcement,thecompanybasedinJordanhasrequestedanonymityuntilthetrialphaseiscompleted.HoweverChurchandCrawfordisabletoannouncethesaleandtheanticipatedrevenuefromthisdeal.

Withthesigningofthisagreementitisexpectedthatwithanaveragecallvolumebeinginexcessof1million+callspermonth,theChurchandCrawfordsolutionisexpectedtoreducethenumberofcallsintothecontactcentrebyupto8%withinthefirst6monthsofgo-live.Thisfigureisanticipatedtoriseto10+%oncetheintegrationhasbeenrolledouttoitsglobalcustomerbase.TheimmediateareaofsavingsforthecompanyusingtheChurchandCrawfordsolutionsoftwarewillbeattheIVRlevel.Thecompanywillbeabletoleveragethemulti-lingualchatfacilitytoreachpreviouslyuntappedorpoorlyservicedmarkets.Thecompanyhascommentedthatthisisthefirsttimethattheyhavebeenableto

8/2/2019 Church and Crawford Sells Its Solution to a Middle Eastern Insurance Company, Reports Xtremepicks

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extendtheircustomerexperiencetoitscustomerbase.

Aswithitsfirstpilotdeal,ChurchandCrawfordworkedclosedwiththeSystemIntegratorinprovidingthemobilecontactstrategyandidentifyingkeyareasofimprovementandrevenuefromtheirproprietarycuttingedgemobileadssoftware.

TheEMPS+solutionhasbeendevelopedforcompanieswhoneedacosteffectivechanneltointeractwiththeircustomers.EMPS+isastandaloneend-to-endsolutionprovidingaplatformforcustomerinteractionwhiledeliveringcuttingedgemobileadvertisement.ItalsointegratesintoexistingComputerTelephony(CTI)solutionstoprovideimmediateandextensivecostsavings.

AboutChurch&CrawfordChurch&Crawford(OTC:CCWF)isaleadingproviderofMobileToCompanyIntegration(MTCI)intheMiddleEast.Ourofferingreducescallcentrecostsupto60%.Church&CrawfordisinpositiontorevolutionizethecallcentremarketintheMiddleEast.

TheChurch&Crawfordsolutionisacosteffectiveplatformsolutionconsistingofmodulesthatprovidetheflexibility,scalabilityandreliabilitytorapidlydeploymobileInteractiveVoiceResponseapplicationstostreamlineyourcallcentre.Church&CrawfordprovidescompanieswithadvancedIVRsolutionsbyprovidingacustomized,featurerichapplicationthatsimplifiesyourcallcentreneed

s.Church&Crawfordofferssavingstotheorganizationandconveniencetotheenduser.

Church&Crawfordisacontactcentresolutionthathelpsyou:

Increasefirstcallresolution.Improvecustomersatisfaction.Decreasetalktimes.Reducecallcentrecosts.

Combiningefficiency,customerserviceandmobilemarketing,Church&Crawfordstechnologyisafirstofitskind.

Keepyoureyespeeledforthelatestupdatesonourtwitterpage,facebookpage,andourwebsiteathttp://www.xtremepicks.com.

Contact:MaxGordonXtremepicks.com7NewRoadBelizeCity,Belize6479227508contact@directglobalmedia.comhttp://www.xtremepicks.com/