christmas reception - bt plc · christmas reception bt tower ... tnt express bt global trace ......

Christmas receptionBT Tower11 December 2014

BT Research and InnovationChris Bilton, Director of Research & Technology

BT Technology, Service & Operations

BT has a long history of innovation…

© British Telecommunications plc 3

We’ve always been at the forefront of global innovation...


…and we continue to invest significantly in research & development

1 Source: 2014 EU Industrial R&D Scorecard2 Source: British Telecommunications plc Report & Accounts 2014

invested in R&D in 2013/142

£530m spent on R&D over the last five years2

£3.1 billion

scientists and technologists employed worldwide2

14,000 patents in our portfolio2

4,300


largest investor in R&D in the fixed line telecoms sector over the past 6 years1

2nd 3rdlargest investor in R&D in the UK over the past 6 years1

• BT’s global engineering HQ

• 3,100 BT people

• 700 partner people

• 65 high tech companies

• Focal point of BT R&D

• BT is No1 UK technology sector investor in R&D1

• Source of key IPR

• Hosted 1,400 VIP customers, civil servants and policy makers through 241 events in 2013/14

• Largest test & integration facility in Europe

• UK operations centre

• 4,500 students and 920 teachers engaged from 190 schools in 2013/14


BT’s home of research & innovation – Adastral Park

1 Source: EU Industrial R&D Investor Scoreboard 2013


BT’s global research & innovation scouting

6 sector showcases

12 visitingprofessors/fellows

65 PhDs c. 250 patentsper year

16 MBA projects

22 PhDs funded30+ student interns

InnovationHot Houses

GlobalScouting


Innovation collaboration


Innovators Customers

GovernmentInitiatives

AcademicIndustry

Awards and finalists for innovation – last three years


Finalist

Finalist

FINALIST

Celtic Innovation Award 2014 Most Innovative Catalyst

Finalist

2013 Gold Innovation Award

Innovating across BT


Customers

BT Technology, Service & Operations

Customers

BT Group

Tony ChanmugamFinance Director

Gavin PattersonChief Executive

Luis AlvarezCEO

Nigel StaggCEO

Clive Selley CEO

Joe GarnerCEO

BT Business BT Global Services

BT Wholesale OpenreachBT Consumer

John PetterCEO

Graham SutherlandCEO

Further, faster, cheaper

Insight driven

BT Research Themes


Security TV & Content Mobility Future Voice Better Futures

Operational Transformation Customer Service Our Customers Internet of Things Advanced Analytics

Big Data Networks IT Services Software & Systems Visual Analytics

New Paradigms

New Technologies

New Techniques

&Applications

New Products

Further, faster, cheaper…. and using less energy


Signal 3

Crosstalk in a cable

Vectoring gain

Maxim

um Dow

nstream

bit‐rate (k

bit/s)

Without Vectoring

BT AdastralPark

BT Tower

19m

47m66m

10G backhaul

Core network evolution 3 Tb super channel trial

G.Fast trial

VectoringCabinet deployment development

With Vectoring

NfV1 as a catalyst to change network operations


FlexibilityFlexibility

AutomationAutomation

Simpler planningSimpler planning

Uniform operationsUniform operations

Cost savingsCost savings

Customer experienceCustomer experience

1 Network functions virtualisation

Big data and the rise of the Internet of Things


(Source: Cisco)

• Annual global IP traffic will pass the zettabyte (1 billion Terabytes) threshold by the end of 2016, and will reach 1.6 zettabytes by 2018

• It would take an individual more than 5 million years to watch the amount of video that will cross global IP networks each month in 2018

• Globally, mobile data traffic will increase 11‐fold between 2013 and 2018

Source: Cisco® Visual Networking Index (VNI)

Customer first ‐ big data, security, analytics and scheduling


cloud

Smart Cities enabled by the Internet of Things


The opportunities

• Digitally‐enabled growth

• New skills & competencies

• Citizen innovation

• Integrated open data ecosystem

• 90 SMEs in MKSmart ecosystem

• Smart cities institute

Connected Communities examples


Smart Parking Smart Lighting

Other apps include

• Smart Bins

• Smart Pest Control


From Adastral Park to the globeIP Exchange (IPX) enables fixed, mobile, legacy and next generation networks to interconnect in a way that minimises cost of conversion

BT LTE Roam Helping mobile

operators accelerate VoLTE deployment

Supports advanced services

HD Voice and HD video

Wi‐fi roaming

Seamless access to overseas wi‐fi networks

VoIP services

Interoperability solution between IP networks

Today, it’s available through BT’s global network, giving BT the biggest network reach in the market worldwide

IP Exchange

• Product launched in 2009

• 10 dedicated IPX nodes integrated with the 21CN IP Network

• 3 global nodes built

• Access IPX from >180 global MPLS nodes

• Traffic across IPX is growing at >80% YOY

• Queens Award for Innovation

…through innovation

Simon FarrDirector of Customer InnovationBT Global Services

We’re focused on our customers’ drivers


We’ve had a year we’re proud of, based on the confidence of our customers


BT continually invests in a market‐leading approach to innovation• Over 800 people in CI&D worldwide supporting our customers, where they need us

• Global development centers in Kuala Lumpur, Bangalore, Belfast, Glasgow, Adastral Park (Ipswich) and Dallas

• Global Strategic University Research with Cambridge, MIT & Tsinghua in China – To access world class expertise and facilities– Identify challenging new ideas– Conduct research with a broader view and longer timescales– Build essential new skills

• On site partnership facilities with key partners at Adastral Park including Ciena and co‐labs with Intel

• 11 ‘on net’ global customer showcases and 1 mobile showcase • BT practices as continual lifecycle approach to Innovation and appropriate refresh of services

• Market leading Innovation Exchange programme with customers on a long term and often contractual basis

We’re delivering continual, collaborative innovation


R&D investment £532m in 2013/14

Added 89 inventions in 2013/14. We maintain a portfolio over 4300

More than 10,000 scientists and technologists

Partner ecosystem with customers, industry,

universities, government

Global Innovation Centres in China, India, Israel, UAE,

UK and US

Our Innovation Process and Global Ecosystem

OperateLaunchDevelopBusiness Drivers

Customer Needs

Validation

Articulation

Discovery

Discovery• Global Scouting• Research & Technology• Strategic University Programme• Shared Learning & Best Practice• Collaborative discovery• Customer and Partner network• New Ideas Scheme• Customer Challenge Cup

Articulation• Applied Innovation andHothouse Centre– Concept demonstrators– Working prototypes– Hothouses– User trials

• Innovation Showcases

Validation• Innovation Central

– 1 Pagers– Rankings– 10 Pagers– Draft Business Cases– Business Approvals– Process Consultancy– Business Process Review


BT Supply Chain Solutions – BT Trace

BT TraceBT Global TraceDash board/control tower visibility and collaboration across the end‐to‐end supply chain

BT Trace for RetailItem level RFID solution that increases sales and improves customer service

BT Asset TraceManage/track assets, maximise availability, reduce costs

BT Trace for HealthManage/track mobile assets in a healthcare environment


Case Study: TNT ExpressBT Global Trace Drive operational efficiency The business drivers:

• Enhance visibility of all elements across their supply chain• Accelerate delivery of spare parts to the field• Optimise the efficiency of the reverse logistics process • Daily & weekly performance reporting across multiple systems

The benefits:• Each order processed needs to meet a service level agreement,

which includes a maximum delivery time. • Automating the processing of orders using BT Global Trace

saves 19 to 20 minutes from the total delivery window – which can be 2hrs

• By reducing or eliminating manual data entry, costs are reduced and efficiency is increased. Equates to a saving of 36hrs / week

• Automatic alerts and resultant improved reactions have enabled TNT to enhance delivery times by 16% to Ericsson

The BT Solution:• Supply chain event data capture• Full connectivity with mainstream ERP & supply chain partner

systems • Data conversion to EPCIS standards• TNT‐branded access portal • Real time alerting based on business rules • Data query tool , Data storage• Reporting engine and dashboards

“What is really exciting is we can now spot any hidden dangers before they turn into real problems. We can understand precisely where there is any inefficiency and so re‐engineer or fine tune our processes accordingly. Ultimately this approach will transform the quality of our service to customersPaul WithamStrategy Management Officer


”

Visual Analytics

• Software algorithms to visually analyse data• Applicable to structured and unstructured data feeds (e.g. alarms, reports, news feeds, blogs or tweets)

• Exploits BT Intellectual Property (3 core and 9 related patents created & filed to date)

BT Assure AnalyticsWhat happened before?• Few automated means for analysing anomalies and correlation

What happens now?• Massive reduction in time to identify abnormal patterns

• Radically speeds up and simplifies analysis of complex associations (hours seconds)• Reduces manual effort (by 66%)• Enables user to interact with and enhance data during the analysis process• Combines computer strength (speed/volume) with human insight (common sense)

Benefits


Protect BTCyber SOC Cable Theft

Global Threat Monitoring

Visual AnalyticsEnablingtechnologies

Applicationareas Network

Management

AI

Visual Analytics – application areas

Social Media Monitoring

Fleet Management

Retail‐ Customer feedback

and Sales Analysis

Mining – Productivity and Utilisation

analysis

Data mining Web technologies


Smart Vehicles


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BT’s role in Bosch’s eCall solution

Inbound service: BT routes call from vehicle to eCall service platform

Interactive Voice Response using BT Cloud Contact (customer “talks” to voice computer at beginning of call)

Global network: BT connects 27 contact centre sites around the world and routes calls to the relevant agents / enables conferencing and hand‐over (e.g. to deal with multiple languages)


Smart Sensoring

How the Internet of Things can create a better world The next Internet Wave: Internet of Things & Services

Create abetter world Smart social care

Smart Car Smart Enterprise Smart Energy Smart Transport

Smart City


Real‐life examples of BT creating a better world The next internet wave: Internet of Things & Services

• In Cornwall we have 1,200 telehealth and 11,000 telecare users • 93% of patients getting a benefit, making their trips to the GP more appropriate or reducing

need to be seen by a clinician• £155,705 has been saved by avoiding 57 admissions from a cohort of 100 patients • 6:1 investment return

• State‐of‐the‐art Data Hub ‐ Intelligent planning and usage of resources across city• An integrated, open environment for big data • Supports development of consumption and behaviour models• Digitally enabled growth with 14,500 jobs safeguarded• New business opportunities + £150 pc GVA. That's £36m for MK by 2026• Department of Transport – UK’s first ‘internet‐connected’ road• JUMPA – Journey Planning & Prediction• Traffic Incident Alerting• Travel Dashboard• Driver Behaviour and Driver Assist

• Ethical hacking over wi‐fi/4G etc• Artificial intelligence to monitor planned attacks • Secure distribution of software to vehicles; safe removal of malware from vehicles • Unique in car gateway being developed with Formula 1 partner to search for

abnormalities, and connect safely to cloud serviceCreate a better world


• Intelligent Transport• Smart Buildings• Smart Emergency services• Smart Energy Grids• Smart networks• Sustainability• Smart Public services• Smart Information

THE SMART ECONOMY

• Neighbourhood networking• Community Healthcare • e‐Education• Social networks• Smart public services• Environmental sensing• Smart policing• Local energy networks

Smart Communities

• Energy Management• Smart Entertainment • Communication• Smart Payments• Social networks• Electric Vehicles• Personal Navigation• Home monitoring

Smart Living

Smart Homes• Smart meters• Home Security• Ambient Devices• Media Hub• Home Networks• Building monitoring• Communications

Smart TechnologyInfrastructure to deliver smart services

Smart ServicesTraffic Mgt, Toll Roads, Parking, Energygeneration, Public service deliveryService Platforms,IT systems, applicationsSensors, microchips, gateways

M2M

M2M

Business Smart

Remote Healthcare, public eServices, environmental monitoringAssisted living, Public security CCTV, Public transport

Home monitoring, energy managementHome networking, media managementNetworks and SFBB, Wireless connectivitySIM Modules, low power radio

Home Smart

What is BT’s strategic pathway?

Smart Cities


Innovating in Service


[Video to be played at this point]

…bringing everything together in our global customer and innovation showcases

Community & local government The home 2.0 & superfast broadband SME showcase

Community & local government Agile Bank – banking & finance Retail & supply chain Global showcase


christmas reception - bt plc · christmas reception bt tower ... tnt express bt global trace ......

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