Christine HindsCurrent MA Student Seeking Experience in Applied Behavior Research and Analysischinds@citadel.eduCELL PHONE541-285-4854CURRENT ADDRESS2025 Willow Oak Dr.Columbia,SC29223

Objective Statement

Seeking a position with a growing organization to make a positive impact on revenues, and experience long term career growth.

Key Skills

Successful leader, equally effective as member of a team.Highly organized able to multi-task and accomplish multiple objectives.Professional demeanor and attentive to detail. Effective manager, driven to provide excellent customer service, and able to assess complex situations and formulate solutions. Gifted communicator with proven ability to interact and form lasting relationships with, and gain trust of, colleagues and clients at all levels. Resourceful and innovative in problem-solving; Able to troubleshoot and resolve disputes; Strong prioritization, delegation and planning skills.Expertise in coordinating and supervising activities.Enjoy working in a fast-paced environment; highly detail-oriented.Friendly team player with professional manner.

Professional Development

Specialized Courses:Research Methods in Industrial/Organizational PsychologyEmployee Performance Appraisal and FeedbackEmployee Training and DevelopmentBusiness Principles in Industrial/Organizational PsychologyData Analysis and Measurements of Human Behavior

Education

The Citadel Military College of South Carolina - Charleston, South CarolinaBachelor of Arts - General Psychology - 2014Argosy University - OnlineCandidate, Master's Program, Industrial/Organizational PsychologyGPA: 4.0Received Chancellor's Scholarship Award

Anticipated Graduation Date: September, 2016

Work Experience

BMW of ColumbiaColumbia, South CarolinaAugust 2014 - CurrentAt BMW of Columbia we strive to achieve one goal, customer satisfaction. We do this by providing quality automobiles at affordable prices while making sure our customers are never left unsatisfied.Loaner Fleet Manager/Product SpecialistCreates, maintains, and updates confidential customer information such as drivers license, credit card, and insurance policies.Maintains a fleet of 40+ customer loaner vehicles such as registration, valid license plate, servicing vehicle maintenance, as well as vehicle cleanliness and appropriate fuel levels.Trains and prepares new employees in customer service skills, product knowledge, and computer skills.Communicates with customers pertaining to vehicle status, answers questions, demonstrates product functionality, and consults service/product pricing.Files customer confidential information in protected document storage units.Keeps confidential customer information locked and secured during all hours.Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.Counsels customers with vehicle maintenance and technology upgrades.

Volunteer Activities

Service Learning Volunteer, The Citadel the Military College of the South, Charleston, SC."The Buddy Dance Program" volunteer in running a Halloween dance for Citadel Cadets and people with disabilities to raise awareness the positive effects of inclusion.Conducted research on before and after effects of implementing training to cadets on inclusion with people with disabilities.