choose to defuse · choose to defuse conflict resolution in the heat of the battle...
TRANSCRIPT
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CHOOSE TO DEFUSEConflict Resolution in the Heat of the Battle
CreativeBread.Studio/mml
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CHOOSE TO DEFUSEConflict Resolution in the Heat of the Battle
CreativeBread.Studio/mml
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Conflict Is a REALITY of Life
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“United communities
WINprojects they never should have won.
Divided communities
LOSEProjects they never should have lost.”
- Ben Teague
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Addressing ConflictKey question
Face Conflict Head-On
Am I avoiding the inevitable? 1
Use humor
Ask questions
Right timing
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Active ListeningKey Question
Listen Intentionally
Am I hearing the other person? 2
Focus
Open
Affirm
Summarize
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Identify the Underlying Issue
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Interpersonal Communication Change “Unemptied Cups” Triggers
5 Causes of ConflictWhat’s really going on?
Key Question
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“What the heck was I THINKING?
“Why did I SAY that?”
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The Amygdala Hijack
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An
immediate,overwhelmingemotional response with a later realization that the response was
inappropriately strong given the trigger.
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The Triune Brain
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Reptilian Brain = Instinct
Limbic Brain = Emotion
Neocortex = Logic
Amygdala = Alarm System
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Lower Brain
THREAT
Amygdala
Amygdala
Neocortex
Fight-Flight
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Keeping All Lanes OPEN
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Identify your triggersPlan aheadBreathCalming Exercises30-Minute Rule6 Second Rule
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Pick Your BattlesKey Questions4
• Do I NEED to win?• CAN I win?• Is this the right TIME?• Could this result in a long-term LOSS?
Fight if the results will be DISASTROUS.
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How do YOU approach conflict?
CompetingAccommodating
AvoidingCompromisingCollaborating
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“You can have
EVERYTHINGin life you wantif you will just help enough
OTHER PEOPLEget what they want.”
- Zig Ziglar
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G.V. “Sonny” Montgomery(August 5, 1920 – May 12, 2006)
• U.S. House of Representatives: 1967–1997
• Chairman, Veteran’s Affairs Committee
• Presidential Medal of Freedom, 2005
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Conflict helpsDEFINE
all organizations.
Whether it’sPOSITIVEor NEGATIVE
is up to you.
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CHOOSE TO DEFUSEConflict Resolution in the Heat of the Battle
CreativeBread.Studio/mml