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CANDIDATE INFORMATION PACK
CHIEF OPERATING OFFICER WAIKATO DISTRICT HEALTH BOARD
CANDIDATE INFORMATION PACK Chief Operating Officer, Waikato District Health Board
HardyGroup | IN CONFIDENCE 2
TABLE OF CONTENTS
Executive Summary 3
Waikato District Health Board 4
Chief Operating Officer
6
Employment Terms & Conditions
8
How to Apply
9
CANDIDATE INFORMATION PACK Chief Operating Officer, Waikato District Health Board
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EXECUTIVE SUMMARY
Waikato District Health Board serves population of over 400,000 people and also provides tertiary-level
services to the Midland Region, with a population of over 840,000. Waikato DHB has the fifth largest of the
country's DHBs by population. The principal iwi (Māori tribal groups) in the Waikato DHB district are Hauraki,
Ngāti Maniapoto, Ngāti Raukawa, and Waikato. Ngāti Tūwharetoa and Whanganui iwi groups also reside
within the district, and a significant number of Māori living here affiliate to iwi outside the district.
There are 10 territorial local authorities within Waikato DHB boundaries – Hamilton City, Hauraki, Matamata-
Piako, Otorohanga, (part of) Ruapehu, South Waikato, Thames-Coromandel, Waikato, Waipa, and Waitomo.
The DHB provides direct hospital and healthcare services to the district at:
• five hospital sites including a tertiary teaching hospital (Waikato Hospital in Hamilton), a secondary
hospital in Thames, and three rural hospitals in Tokoroa, Te Kuiti and Taumarunui
• two continuing care facilities
• community based services
• population health services
The DHB also works in partnership with non-government organisations (NGOs), primary health care
organisations (PHOs), pharmacies and laboratories to provide community services.
The role of Chief Operating Officer, Waikato DHB is an exciting opportunity to strengthen collaboration across
hospital and community services building on the expertise, commitment and dedication of the Waikato DHB’s
highly talented and experienced workforce.
Reporting to the Chief Executive, the Chief Operating Officer will effectively and safely lead and manage
hospital-based adult, regional, community and rural services including adult hospital services, ambulatory
care, cancer & regional services, community & clinical support and Women’s and Children’s services.
The Chief Operating Officer will also assume overall responsibility for the strategic and operational delivery of
these services across the District through developing highly functional relationships with General Managers
and clinical leaders, and partnerships with non-government organisations (NGOs), primary health care
organisations (PHOs), pharmacies and laboratories to provide community services.
CANDIDATE INFORMATION PACK Chief Operating Officer, Waikato District Health Board
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WAIKATO DISTRICT HEALTH BOARD
Healthy People. Excellent Care
Waikato District Health Board (Waikato DHB)
provides health services to the communities of
the Waikato district, with a combined population
of over 400,000 people, and tertiary-level services
to the Midland Region, with a population of over
840,000. Waikato DHB has the fifth largest
population of the country's DHBs, according to the
most recent annual report.
The principal iwi (Māori tribal groups) in the
Waikato DHB district are Hauraki, Ngāti
Maniapoto, Ngāti Raukawa, and Waikato. Ngāti
Tūwharetoa and Whanganui iwi groups also
reside within the district, and a significant number
of Māori living here affiliate to iwi outside the
district.
There are 10 territorial local authorities within
Waikato DHB boundaries – Hamilton City,
Hauraki, Matamata-Piako, Otorohanga, (part of)
Ruapehu, South Waikato, Thames-Coromandel,
Waikato, Waipa, and Waitomo.
The DHB consists of the following entities that
provide direct hospital and healthcare services to
the Waikato District:
• five hospital sites including a tertiary teaching hospital (Waikato Hospital in Hamilton), a secondary
hospital in Thames, and three rural hospitals in Tokoroa, Te Kuiti and Taumarunui
• two continuing care facilities
• community based services
• population health services
In addition to this Waikato DHB partners with non-government organisations (NGOs), primary health care
organisations (PHOs), pharmacies and laboratories to provide community services.
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Healthy People, Excellent Care 2016 WAIKATO DISTRICT HEALTH BOARD STRATEGY
A refresh of Waikato DHB’s strategic plan was carried out in 2016 to ensure the Waikato DHB’s values and
priorities reflect a Waikato DHB strategic direction and align to day-to-day operations. The first pre-requisite
to the success of this strategy will be strong and unambiguous leadership.
Previously, Waikato DHB was governed by a board of up to 11 members. In May 2019 the Health Minister
replaced the board with a Commissioner to oversee developments in governance, financial planning and
performance. The Commissioner, deputy commissioners and the newly appointed Chief Executive will return
stability to the District Health Board and enable changes needed to ensure that the DHB is delivering high
quality services to the people of the Waikato and improving the health of the population, while managing
finances.
In late 2018 an external review was commissioned to identify opportunities for improvement while continuing
to provide excellent patient care. The review report containing the recommendations for the DHB can be
found here
CANDIDATE INFORMATION PACK Chief Operating Officer, Waikato District Health Board
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CHIEF OPERATING OFFICER
POSITION PURPOSE
The Chief Operating Officer, Waikato District Health Board will lead and manage a broad scope of services
including adult hospital services, ambulatory, cancer & regional services, community & clinical support,
women’s and children services, but excluding mental health and addiction services.
KEY DUTIES AND RESPONSIBILITIES
The Chief Operating Officer is expected to
• Lead and or participate in planning processes, and provide information and support as required
• Manage and monitor service delivery
• Forecast variances and take remedial action as required
• Review and realign organisational structures, services, technologies, facilities, and workforces
• Employ, engage and deploy suitably qualified personnel
• Develop workforce capability and ensure performance of staff meets acceptable standards
• Lead, encourage and support regional / sector development
• Lead and be responsible for teams reporting to the position
• Comply with their delegation of authority in what they can approve and escalate that which requires a
higher delegation.
View a complete list of required skills, experience and knowledge in the Position Description.
SELECTION CRITERIA The Chief Operating Officer will demonstrate skill and knowledge in the following criteria:
• Experience as a middle or senior manager of a complex hospital organisation
• Experience leading service change
• Demonstrated ability to advocate at the highest levels
• Proven experience in managing large teams and staff
• Proven ability to meet production and performance targets
• Knowledge and understanding of the Treaty of Waitangi principles of Partnership, Participation and
Protection, and meaningful engagement in decision-making with Tangata Whenua at strategic,
operational and service levels.
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QUALIFICATIONS
The incumbent must hold
• Tertiary qualification in management, commerce or appropriate clinical disciplines, or equivalent skills
and knowledge acquired through experience at a middle or senior management level
CHALLENGES
Major challenges currently associated with the role include:
• Strengthening and improving workforce culture
• Returning the organisation to a place of stability
• Lifting service performance
• Actively supporting the implementation of Te Korowai Waiora
• Restoring trust and confidence with key stakeholders
REPORTING & KEY RELATIONSHIPS
The Chief Operating Officer will report directly to the Chief Executive Officer.
Reporting into the Chief Operating Officer are around 15 direct reports comprising of divisional heads. The
COO will also have approximately 4380 indirect reports.
As a member of the senior leadership team, the Chief Operating Officer is expected to work in collaboration
with external communities and agencies, Chief Executives, Chief Operating Officers and staff at other DHBs
and the Ministry of Health.
KEY DATA
Staffing 4800 FTE
Annual Budget
Service Location
Useful Links
$902 M
Hamilton
Role Description
Waikato District Health Board
Strategic Plan
Waikato District Health Board Resource Review
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EMPLOYMENT TERMS & CONDITIONS
REMUNERATION NZ$322,400 to $436,100
CLASSIFICATION To be discussed with the consultant
PRE-EMPLOYMENT PROBITY CHECKS
Information on a person’s suitability for appointment is obtained for all appointments. Potential appointees
will be asked whether there are any reasons why they should not be appointed such as: Information on a
person’s criminal history and other associated probity checks will be sought from those candidates whose
application has progressed to shortlisting for interview.
Applicants unsure about the definition of disclosable criminal convictions or status of any criminal conviction
may wish to seek legal advice in responding to the probity check questions. (A ‘disclosable’ conviction is one
that is recorded by the court and has not been rehabilitated or spent under the Criminal Law (Rehabilitation
of Offenders) Act 1986 and, in the case of Commonwealth convictions, the Crimes Act 1914 (Commonwealth),
and does not breach the confidentiality provisions of the Youth Justice Act 1992.)
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HOW TO APPLY
The closing date for applications is Friday 9th August 2019
The reference number to include in your application is H19_3150
For a confidential discussion, please contact Principal Consultants;
Pete Carter:
M: +61 (0)448 729 077
Paul Ingle:
M: +61 (0)402 796 125
Please submit application documentation to Executive Search Coordinator, Kaavya Nithi:
T: +61 (0)2 9900 0108
It Is standard practice for HardyGroup to acknowledge receipt of your application no later than the next
business day. We request that if you do not receive the acknowledgement, you contact the search coordinator
listed above as soon as possible after the 24-hour business period and arrange to resend your application if
necessary.
Your application must include:
1. Completed HG Application Form
2. Cover letter addressed to the search consultant;
3. A written response addressing the key selection criteria, found on page 6; and
4. An up to date copy of your Curriculum Vitae
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REFEREES
You will need to provide details of three (3) professional referees. To do so, complete the relevant fields in
the Candidate Profile. You should carefully consider who you select to approach to provide reference advice.
Your current manager must be included. It is customary for referee reports to be requested after interview
and if you are the preferred candidate, your permission will be requested prior to contacting your referees.
PERSONAL INFORMATION
HG complies with the Privacy Act 1988 (Cth), all applications are treated by HG in strict confidence, however
in submitting an application you are extending permission to share your application with the Selection Panel.
Personal Information will be used to assess your suitability for appointment to this Positions Health Services.
As part of the selection process, personal information will be dealt with in accordance with HG’s Privacy Policy
and the Information Privacy Act 2009.
“Mehemea ka moemoeā ahau Ko au anake
Mehemea ka moemoeā e tātou, Ka taea e tātou”
“If I am to dream I dream alone
If we all dream together Then we will achieve.”
Job Title: Chief Operating Officer
Reports to: Chief Executive
Professional links to: Nil
Delegation: 3
Health Leadership Manage and or lead portfolio of services and positions
Responsible for:
(Total number of staff)
4800 FTE
Budget: $902 million
Direct Reports: 12
Date: October 2018
Position Description
Purpose of the position
Responsible for:
• Effectively and safely leading and managing the non-Mental Health and Addiction hospital based adult, regional or community facing and community, and rural services coming within the scope of this position.
This includes: Adult hospital services Ambulatory, cancer and regional services Community and clinical support Women’s and children services
• Working closely with other Executive Directors to provide coherent patient-centred models of care across Waikato DHB.
• Working closely with primary care and other districts / regions to provide coherent patient – centred models of care across sectors and across boundaries.
• Working in partnership with identified clinical companions and modelling joint decision making to the wider organisation.
• Putting in place structures and processes that achieve standards of patient safety and quality commensurate with a high achieving tertiary institution
• Fostering an open and inquiring approach to service delivery which welcomes innovation and improvement.
• The accountabilities of an executive director; and member of the Chief Executive’s direct reports.
• Meeting DHB production and performance targets.
Individual accountabilities
Authorised to deliver the accountabilities required of the Chief Operating Officer including meeting the key performance indicators (KPIs) established annually with the Chief Executive.
Strategic and service planning
• Leads and or participates in planning processes , and provides information and support as required
• Facilitates involvement of relevant parties to ensure that plans are robust and deliverable
• Uses appropriate tone and means to inform and promote the plan
Service provision
• Manages and monitors service delivery • Forecasts variances and takes remedial action as required • Manages service / product agreements ensuring the DHBs position is maximised • Identifies, creates and takes opportunities to improve services • Develops, maintains and promotes internal policies, procedures, and standards • Reviews and realigns organisational structures, services, technologies, facilities, and
workforces
Individual accountabilities • Employs / engages and deploys suitably qualified personnel • Develops workforce capability and ensures performance of staff meets acceptable
standards.
Regional / Sector development
• Leads, encourages and supports regional / sector development • Develops and maintains productive relationships within sector • Understands and accommodates regional/ sector trends impacting on the
organisation
Chief Operating Officer
• Supports and reports to board and relevant board committees
Management
• Leads, and is responsible for teams reporting to the position • Complies with their delegation of authority in what they can approve, and escalates
what requires a higher delegation • Accountable for:
− reviewing the financials for division of direct responsibility, explaining any variance, and taking action to stop or resolve financial variances.
− taking a DHB wide fiscal view to meet budget and sustainability targets. − the allocated budget division of direct accountability, including spend, staff
and non- people costs. − meeting relevant key performance indicators as set annually with the chief
executive
Team responsibilities
Quality and Patient Safety collective responsibilities to ensure:
• required standards are achieved • risks to quality of care are identified and managed • sub-standard performance is investigated and actions taken • planning and identification of continuous improvement occurs
Organisational responsibilities
• Ensures that organisational risks are identified and mitigated • Supports the strategic direction to support Māori health gain and reduce inequalities
for Māori relative to the rest of the population, in alignment with the Treaty of Waitangi principles of partnership, participation and active protection
• Ensures all requirements for emergency management are actioned, and use the co-ordinated incident management system (CIMS level 4) to participate in internal and external responses
Qualifications and experience
Qualifications and experience
• Tertiary qualification in management, commerce or appropriate clinical disciplines, or equivalent skills and knowledge acquired through experience at a middle or senior management level
• Experience as a middle or senior manager of a complex hospital organisation • Experience leading service change • Demonstrated ability to:
− advocate at the highest levels − manage teams and staff
meet production and performance targets
Health leadership capabilities and competencies –divisional executive
Contribution (national leadership framework be a values leader)
• Meet the organisational goals and requirements of division of direct accountability to the Waikato DHB
• Articulate the vision and values clearly and consistently, and inspires others to share the vision
Self and others (national leadership framework engage others)
• Knowledgeable of their organisation and the health sector, and has key contacts in both
• Use negotiation techniques to win concessions and maintain relationships • Link emerging information and can anticipate trends and consequences
Relationships (national leadership framework develop coalitions)
• Make connections and integrate components across multiple organisational services • Interact with a wide variety of people across the organisation and sector, and develop
strategic relationships
Getting results (national leadership framework leading care)
• Utilise resources and develop and organises people to get things done • Determine priorities and focus the division of direct accountability and organisation
on achieving these
Leading change (national leadership framework mobilise system improvements)
• Implement innovative ideas that contribute to the organisation’s objectives • Lead complex change projects with multiple intersect within the organisation, and
across the sector
Scope of position
Relationships
Internal
• Chief Executive and his or her direct reports • Directors of services and other managers • Professional advisors • Staff within the DHB • Chair and Board members
Qualifications and experience
External
• Communities and agencies • Chief Executives, Chief Operating Officers and staff at other DHBs • Ministry of Health
Staff reporting
Number of direct reports: 15
Number of indirect reports: 4379
Budget: $702ml
Work environment and work function / activity
Work environment
• Works indoors in offices and meeting rooms. • Occasionally works outdoors when travelling to other venues, organisations, on
information gathering trips or when giving a presentation to the public and/or media. • Constantly in adequately heated, ventilated and clean, well maintained workspaces.
Work function/activity
• Sedentary work requiring frequent to constant sitting in offices or in meetings. • Stands and walks occasionally from office to office. Stands occasionally for brief
periods of time when speaking in public. • Lifting, carrying or pulling is not a significant requirement of the role. • Bending, squatting or crouching is not a significant requirement. • There are occasional to frequent repetitive hand and finger movements required
when using pens, calculators, keyboard and mouse. • Needs occasional to frequent use of office equipment such as phones and
computers. • Driving can be a significant component of the job. • Mental activities necessary include a high level of cognitive functioning with
communication, listening and organisational, planning and decision-making capabilities.
• Mental activities necessary include a high level of cognitive functioning with communication, listening and organisational, planning and decision-making capabilities.
Cultural competence
WDHB is committed to the Treaty of Waitangi principles of Partnership, Participation and Protection, and to meaningful engagement in decision-making with Tangata Whenua at strategic, operational and service levels. You will deliver this commitment by working in partnership with Te Puna Oranga to ensuring cultural safety and seeking to eliminate Inequities in health between Maori and Non Maori. All staff have a part to play in this commitment.
Other requirements
• You agree to demonstrate flexibility and a willingness to perform a variety of tasks to promote and support WDHB initiatives.
• You are required to meet the Health and Safety at Work Act 2015 requirements as set out in the WDHB health and safety policies and protocols. This includes completing successfully any health and safety training provided by the WDHB.
• You are required to maintain a standard of health which will allow for the performance of all duties and functions of the position.
• New Zealand full driver’s licence.
Code of conduct and employee expectations
• Respect the rights of others • Carry out duties in a professional manner • Act in a fair, responsible, trustworthy, and legal manner • Perform duties honestly with impartiality
Waikato DHB’s code of conduct incorporates the State Services standards of integrity and conduct, and sets expectations relating to employee conduct.
Declaration
I certify that I have read this position description and reasonably believe that I understand the requirements of the position. I understand that:
a) this position description may be amended by the employer following reasonable notice to me
b) I may be asked to perform other duties as reasonably required by the employer in accordance with the conditions of the position
Position holder’s name: Click here to enter text.
Position holder’s signature:
Chief Executive: Derek Wright
Signature:
Date of signing: