cheryl heilman nov 2015 resume ms word & one drive

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CHERYL HEILMAN 1476 Payne Ave St Paul, MN 55130 (612) 245-4605 [email protected] http://www.linkedin.com/in/cherylheilman SKILLS/COMPETENCIES : Trained in Hotel Property Management Systems: OnQ, Profit Manager, Fosse, and Opera Excellent Communication Skills Work best in environments that allow for a high level of Guest contact Proficient in most Microsoft Programs – Word, Excel, Office, Outlook, PowerPoint, etc. Strong working knowledge of ASL – American Sign Language PROFESSIONAL WORK EXPERIENCE: BARISTA: Caribou Coffee, MSP Airport, Concourse F, Minneapolis, MN – 2015 – 2015 & Caribou Coffee, US Bank Plaza, Minneapolis, MN - 2013 - 2014 Wait on Guests, take, prepare, and serve Food & Drink orders Anticipate Guest's needs, Suggestive Selling FRONT DESK / GUEST SERVICE: Fairfield Inn & Suites, Roseville, MN - 2014 - 2015 Check Guests in/out, Process payment from Guests Anticipate and respond to Guests needs & requests Provide area & city information PBX (Phone) AGENT DoubleTree by Hilton, Minneapolis-Park Place, St Louis Park, MN – 2012 - 2013 Answer incoming calls, and transfer to appropriate destination Assist the Front Desk, Guests and Vendors Organize information and Publish hotel’s “Daily News” for hotel staff FRONT DESK & HOUSEKEEPING:

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Page 1: CHERYL HEILMAN NOV 2015 RESUME MS WORD & ONE DRIVE

CHERYL HEILMAN1476 Payne Ave

St Paul, MN 55130(612) 245-4605

[email protected]://www.linkedin.com/in/cherylheilman

SKILLS/COMPETENCIES: Trained in Hotel Property Management Systems: OnQ, Profit Manager, Fosse, and Opera Excellent Communication Skills Work best in environments that allow for a high level of Guest contact Proficient in most Microsoft Programs – Word, Excel, Office, Outlook, PowerPoint, etc. Strong working knowledge of ASL – American Sign Language

PROFESSIONAL WORK EXPERIENCE:

BARISTA:Caribou Coffee, MSP Airport, Concourse F, Minneapolis, MN – 2015 – 2015& Caribou Coffee, US Bank Plaza, Minneapolis, MN - 2013 - 2014 Wait on Guests, take, prepare, and serve Food & Drink orders Anticipate Guest's needs, Suggestive Selling

FRONT DESK / GUEST SERVICE:Fairfield Inn & Suites, Roseville, MN - 2014 - 2015 Check Guests in/out, Process payment from Guests Anticipate and respond to Guests needs & requests Provide area & city information

PBX (Phone) AGENTDoubleTree by Hilton, Minneapolis-Park Place, St Louis Park, MN – 2012 - 2013 Answer incoming calls, and transfer to appropriate destination Assist the Front Desk, Guests and Vendors Organize information and Publish hotel’s “Daily News” for hotel staff

FRONT DESK & HOUSEKEEPING: Cambria Suites, Bloomington, MN – 2010 – 2011 – Cross-Trained in both departments

Normandale Hotel & Hospitality Management Internship

EDUCATION: Hotel & Hospitality Management Certificate – Normandale CC, Bloomington, MN - 2011 Travel Industry Certificate – The Travel Academy, Bloomington, MN - 2002 B. A. in Early Childhood Education – North Central Bible College, Minneapolis, MN – 1991

VOLUNTEER/CIVIC EXPERIENCE/PERSONAL INTERESTS/HOBBIES: Animal Humane Society – Cat Adoption, Golden Valley & St Paul, MN – 2010 – Present Scrapbooking, Arts & Crafts, Furniture Repurposing & Restoration

Page 2: CHERYL HEILMAN NOV 2015 RESUME MS WORD & ONE DRIVE