chatter bot for topics
TRANSCRIPT
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Create Case WhenChatter Topic
Assignedor CRM AI with Chatter Bot
Doug Ayers and Zach Boyd@DouglasCAyers
douglascayers.com@_zachboyd
sfdctrailblazer.com
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What are Chatter Topics?Topics are a way to tag and organize Chatter conversations, very similar to how you may use #hashtags on Twitter or other social media sites
Topics not supported inLightning Experience yet (vote for it!)
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Chatter Bot for Topics – Inspiration
https://twitter.com/JamesGoerke/status/797120323938381824
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Chatter Bot for Topics – Networking
https://twitter.com/DouglasCAyers/status/797130940736819201
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Chatter Bot for Topics – Requirement
https://twitter.com/JamesGoerke/status/797133048693346308
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Process Builder LimitationsSupported FeedItem (Chatter Posts)Not Supported FeedComment (Chatter Comments) TopicAssignment (Chatter Topics)IdeaExchange Support TopicAssignment in Process Builder Support FeedComment in Process Builder
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Wait, don’t we have Quick Actions for this?
Yep!Quite handy too.Check them out on Trailhead.
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Path of Least Resistance
When confronted with choosing between:(a)filling out a form or(b)simply using a #hashtag
Most people will almost always choose the path of least resistance.#IncreaseUserAdoption
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Demos!
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Next Steps
Read blog post about Chatter Bot for TopicsDeploy the code and objects to your sandbox / dev orgWatch video series how to use Chatter Bot to Create CasesWatch video “Enhance the Feed with Chatter Topics and Apex Triggers”
Never stop learning because life never stops teaching
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Thank Y u