Mental & Social Healthcare

Charlton Lane Hospital

CLH_visitor_002Review date: June 2014

If you would like further information, additional copies or would like to receive this leaflet in another language, large print or on audio format please contact the Trust Communications Team at Trust Headquarters, Rikenel, Montpellier, Gloucester, GL1 1LY. You can email us at 2gether.comms@glos.nhs.uk or call us on 01452 894000.

Become a member

Anyone aged 11 years or over and living in England can become a member of the Trust.

With your help and feedback we can continue to develop local services, tackle stigma and challenge discrimination.

Membership is free.

To join us:

01452 894165

www.2gether.nhs.uk/membership

How to find usCharlton Lane Hospital is located on Charlton Lane in the Leckhampton area of Cheltenham, between the Old Bath Road and Leckhampton Road.

Charlton Lane Hospital Charlton Lane Leckhampton Cheltenham Gloucestershire GL53 9DZ

01242 634100

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Charlton Lane Hospital provides specialist assessment, treatment and care for older people with functional mental health problems and people with dementia.

The hospital is equipped with state of the art technology. This includes assistive technologies to ensure your safety and comfort.

The hospital has three wards, a family suite and a comprehensive therapy department including an arts room and physiotherapy room. From your ward you can access communal and private sensory gardens.

What you will need on admission

We are only able to provide emergency clothing, so it is essential that you bring with you, clearly labelled, if possible:

• Your medication• Three sets of day clothes• Suitable footwear – one pair of shoes and one pair of slippers• Dressing gown• Coat• Toiletries – liquid soap, shaving gel etc. Please avoid bringing bars of soap as they do not comply with our health and hygiene policies• Any telephone numbers you may need

Visiting times

Where possible, it is important to have visits from your family and friends. Visiting times are flexible and we understand that in certain circumstances, visiting outside specified hours can be beneficial.

In order to avoid mealtimes, please visit during our standard visiting hours which are:

• 2pm - 5pm• 6pm - 8pm

Please can no more than four people visit you at any one time. Children under the age of 16 must be accompanied by a responsible adult.

Please note Charlton Lane Hospital operates a No Smoking policy throughout the building and grounds. However, patients only are permitted to smoke in designated outside areas.

Who can help?

Coming into hospital can be a worrying time, especially if it’s your first time in hospital. However, there can be times when coming into hospital is the best option for you.

Our nursing team are always happy to offer support and advice. Please let a member of the ward team know of any issues or concerns.

ConfidentialityYour personal information is only seen by the people who need to see it. We will always try to speak with you before we share any of your information.

For more information please read our leaflet - How we handle your information.

Useful telephone numbers

Main Reception 01242 634100

Chestnut Ward 01242 634146Mulberry Ward 01242 634151Willow Ward 01242 634141

The Patient Advice and Liaison Service (PALS) is a free confidential service that can assist patients and their families with any questions or concerns they may have about NHS services, they also provide health, social care and disability advice, support and information. You can call them on 0800 0151 548.

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