charlotte mecklenburg library volunteer orientation presentation
TRANSCRIPT
Volunteer Orientation
“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever does” (Margaret Mead)
Expanding Minds, Empowering Individuals, Enriching Community
Circulation vs. Staffing Capacity
FY07 FY08 FY09 FY105600000
5800000
6000000
6200000
6400000
6600000
6800000
7000000
7200000
7400000
FY07 FY08 FY09 FY10 FY110
100
200
300
400
500
600
700
A little help?!
System-Wide Volunteer TrendsTotal # of Volunteers Total Hours Donated
Your mission should you choose to accept it:
•Bring community input
•Advocate•Commit 6 months
(or longer)
Volunteer Rights
• Meaningful assignments
• Treated as co-equal• Effective
supervision• To receive
recognition
Volunteer Perks• It’s FUN! - Rewarding nature of serving community
• Acquire new skills and gain recognized work experience.• Expand your social horizons.• Keep up with the latest books.• Contribute to the success of the largest, busiest, premier library
in North Carolina.
5
(and be appreciated for it.)
Volunteer Handbook• Every volunteer has an assigned schedule• Call us if you are going to be late or absent• Notify Volunteer Point Person (VPP) if you are
going on vacation or taking time off• Serve with same high standard of
professionalism as staff• Patron Privacy Guidelines/Confidentiality
Nuts & Bolts of Dewey• Collections / formats• E, ER, J, YA, AAF, M, R, W,
Bio, Reference• “Mc” vs. “Mac”• 100s, 200s, 300s, 741.5, etc.
Customer Service on the Floor• Directional
questions• Book
recommendations• Subject related
Reference Questions
Volunteer Contactsfor Matthews Branch Library
Nancy Granzen 704.416.5012
Chris Morgan 704.416.5002
Volunteer Program Contacts
Robin Doermann 704.416.5202
Mark Engelbrecht 704.416.5201
Thank you!