charles b giles 1-7-09-n

8/14/2019 Charles B Giles 1-7-09-n

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Charles B. GilesE-Mail: [email protected]

[email protected]

PROFESSIONAL SUMMARY:

A.S.E.E., MCP (Exchange) and A+ certified. Over 20 years of experience in computer software andhardware support, electronics, and data communications. LAN/WAN administrator with implementing ofActive Directory, Windows and Macintosh. Performed repair, upgrade, and configuration of server,notebook and desktops including Dell, HP/Compaq, IBM, and Apple. Developed software solutions usingMicrosoft products for large corporations, non-profit organizations and Government entities.

EXPERIENCE:

CDI at IBM Systems Administration / Active Directory 2009Windows 2000-2008 Active Directory server migrations into standalone and virtual servers inside Texas

data centers for all of the State of Texas agencies. Exchange support for 2000-2007 and SQL 6.0 to2008. Active directory, Citrix, VMware, ISA, Big Fix, network, antivirus, and general system support beforeand after migrations. Remote from home systems support for all related work except for projects oremergencies as required. Remedy Ticketing and Lotus Notes 6.0-8.0 beta collaboration.

Williamson Printing Systems Administrator / Exchange Engineer 2007-2008

Windows 2000/2003/XP/ Vista server and desktop support. Macintosh 9x to 10.5. SQL 2005 support withEsko Cad and PDF/Quark solutions. Server/user support for Exchange 2007. Terminal/Citrix services,Acronis imaging. Network evaluation and upgrades including cat 5E/6, Fiber, Remote control andWireless access. Consolidated and upgraded all server applications. Microsoft Clustering with SQL2000/2005 and 2000/2003 server, Spam filtering with Sophos, AVG, Cisco and Sonicwall along withmanaged switches by Linksys. Evaluations with Microsoft products like ISA 2006, VMware, and UnifiedMessaging. Various projects including Esko Graphics Cad software from SQL 2000 to SQL2005,

Installation Exchange 2007 and Domain prep in a multi domain/multi segmented network.

Creating and configuring user accounts to work with web mail and the Exchange for the internal salesforce and owners who had Windows Mobile (Sync etc.), Apple iPhones (Old and new versions),Blackberry, Palm, devices with vend or s from AT&T, Verizon, T-Mobile and Sprint cellular carriers.Installing and troubleshooting patches, hot fixes threw SP1 and public folders which did not ship withoriginal 2007 Exchange. Configuring email on outlook express, Windows outlook 2000-2007, andWindows Mac version 2004 and 2008. Support and Installation for SharePoint and imap4, pop3 withPowerShell scripts.

Ameritraining Staffing Technical Support Agent / Active Directory 2007-2007

Support of U-Verse for AT&T/Yahoo and order processing for clients. Provided training anddocumentation during a new startup for products and services. Aided field agents during hardwareinstallation for configuration on wired and wireless LANs. Remedy Ticketing and Lotus notes messaging.

Self Employed Systems Administrator / Active Directory 2004-2007

Support for Windows 9x, NT, Win2k, XP, Server 2000/2003, Exchange 4.0-2003, SMS, and Altiris. Serverpatching along with documentation recommendations made f or upgrades and migrations in 2000/2003environments. Security monitoring via in house and web access systems for home and business needs.Service pack delivery, imaging, and remote control when necessary to resolve issues. Package deliveryincluding sp2 for XP and all MS related products.
http://us.mc558.mail.yahoo.com/mc/[email protected]:[email protected]://us.mc558.mail.yahoo.com/mc/[email protected]:[email protected]


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The Lamplighter School Systems Administrator 2002-2004

Software and Hardware support for a Windows NT, 2000, XP, 2000/2003 Server and Macintosh 8.x to10.3.4 LAN. Blackbaud accounting and Snap Common software using SQL 6.5-2000. Migrations fromWindows 9x and 2000 to XP and 2003. Migrated to Exchange 2000/2003 from UNIX email. Calendaring

issues where resolved by a third party solution called meeting maker so the Macintosh and Windowsusers could see each others meetings consistently.

The American Red Cross LAN Administrator / Exchange Engineer 2001-2002

Provided hardware and software support for the Blood Services Division in Texas and Oklahoma. Win2kCompaq Server setup and support for users. LAN accounts with email upgrades of MS Exchange and ADlarge decentralized migration. Exchange was Ex-merged and users migrated to local servers at eachlocation threw remote control. Mainframe connectivity with National Head Quarters FDA regulated blooddonor database using V2200 terminals and Reflections Windows based UNIX compatible software.Qualified and documented all access equipment to follow HIPPA and the FDAs stringent regulations.

Software Spectrum Exchange Engineer 2000-2001

Direct support and solution provider for Microsoft with MS Exchange on Win NT 3.5 to 2000. Providedproblem identification and resolution for all types of service regarding Exchange. (Active Directory)

Trained customers on best practices for configuration, migration, backups, and database repair.Documented case progress with Clarify software. Upgraded customers from NT/2000 and MS Exchangemigrations from 4.0/5.5 to 2000. Created and troubleshot MTA connections between Lotus Notes andNovell GroupWise. Supported the MS migration tool from Lotus Notes to Exchange for Large consultantsneeding both long term and short term solutions. Exmerged data from Exchange 4.0/5.5 to excel andchanged the headers to merge to Windows 2000 Domains and other Exchange servers that had userswithin the Domain and some that were not associated with the any of the current Domains at all but wherevendors or business associates.Setup and duplicated environments to simulate different large corporate environments for advancedreplication issues that remained unresolved threw normal technical support. Repaired, Restored, andBacked up live and still databases on separate servers to retrieve critical information for Law firms andcompanies during disaster recoveries.

Transamerica Real Estate Tax Service LAN Administrator / Network Lead 1995-2000

Served as LAN Administrator (Active Directory) and Network Technician Lead for NT 3.11 to 4.0environments running Exchange 4.0-5.5 and Lotus Notes. Migrated MS mail users to Exchange 4.0 to 5.0and then again to 5.5. Migrated and duplicated users within the Lotus Notes/Exchange/GroupWise andNovell/Windows Domains and applications. Help create and maintain an in house Help desk ticketingsystem with Lotus Notes to stream line the company and end user request for products and services.Performed setup and administration of IIS, SQL 6-6.5, along with imaging configurations of desktop PCs

running 3.11 through Win 98 with Office 95 through Office 2000. Supervised a team of up to eighttechnicians that setup and maintained all the equipment during a time of consolidating 50 divisions. Leadsupport for Optika Imaging (for document control of all the Real Estate Taxes) with SQL 6-6.5 datawarehousing. Led setup and support users for Optika and out sourced VB programmers to customize thefront end for this and support a 3 year in house project called Total Tax which stream lined informationbetween mainframe and windows applications including a group crystal reports specialist. Team memberof the IS department which migrated, setup, and serviced up to 1400 pieces of Compaq Servers,desktops, and laptops. Executive support for all CEO, CFOs, and upper managers because of thecomplex issues with applications, OS, and hardware. Lotus Notes custom Trouble ticket system creation.

ManPower Staffing Manager of Notebook Repair and Remote Email 1995-1995


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[on assignment at Texas Instruments] Email specialist of repair for all TI corporate and internalcustomers. Configured and repaired units in all TI product lines including installation of customhardware/software packages on desktops and laser printers.

Metroplex Information Systems LAN Admin/Field Service Engineer 1994-1995

Installed, maintained and repaired Windows/DOS-based networks along with Apple/Macintosh computersfor school districts, government and corporate accounts.

Texas Instruments ESD/QA Inspector for ISO 1993-1994

Supported all TI products associated with notebooks and printers to the component level, including thereplacement and repair of surface mount chips, system and daughter boards. ISO and otherDocumentation were maintained in Lotus Notes 123.

The Future Now LAN Admin / Field Service Engineer 1992-1993

Installation and configuration on all types of computers and related networking equipment for large banks

and school districts.

DSC Telecommunications Manufacturing Technician 1991-1992

Performed preparation and soldering on telecommunications and power supply circuit boards. Includedtroubleshooting, wave & hand soldering, and repair.

Computerland LAN Admin / Field Service Engineer 1989-1991

Installation and repair on Apple/Macintosh and Win 3.0/DOS-based computer networks. Successfullyinstalled $8 Million of new Macintosh equipment in the Arlington and HEB school districts.

EDUCATION:

A.S.E.E., MCP (Exchange) and A+ certified.Associates Degree in Computer Electronics A.S.E.E. at National Education Center, Dallas, TexasAdvanced Microsoft courses taken at Richland, Eastfield, Cedar Valley, El Centro and Temple College.Courses included WinNT 3.50-2003, Novell Networking 3.12, Main Frame-related Flowcharting,Exchange 5.5 & 2000, Windows 2000/2003 Server, NT Technical Support, Networking Essentials, SQL7.0/2000, WebPages with FrontPage 98/2000, and Unix Level 1. Maintained a 4.0 of 4.0 averages on allMicrosoft products.

SKILLSOperating Systems:NT 3.11-2008, Microsoft IPTV, Win 3.0-XP/Vista, Apple 8.x-10.5, Linux/UNIX type OS, and OS2.

Networking and Topology:Sonicwall, Sophos, Cisco/Linksys, HP Open View, Network Sniffer, 3com, Intel, Bay. Protocols Ethernet,Token ring, TCP/IP, NWLINK, IPX/SPX, SMTP, DNS, IP, WINS, NetBEUI, and AppleTalk.


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Software:MS Office 95-2008, MS Office for Mac, Sybase, SQL 6.0-2005, FrontPage 98/2000, IIS, Esko Graphics,Blackbaud, Citrix, PeopleSoft, Clarify, IE5-7, Mozilla.

Backup:ARCserv, Veritas, Retrospect, and Acronis. SAN, NAS solutions.

Anti Virus:Norton, McAfee, Sophos, AVG, Panda, and other various solutions.

Email Software:Exchange 4.0-2007 (Beta 2010), Lotus Notes, GroupWise, Ipswich, UNIX.MF Communications Software: Extra, Rumba, Reflections, and Vantive.

Imaging and Document Retrieval:Optika/Accorde, Ghost, Drive Image, Acronis, and Altiris.

PERSONAL INTERESTS:

Innovative electronics, wireless networks, leading edge software/systems solutions such as Windows2008 R2, NetApp, Exchange 2007-2010, SQL 2005-2008, SMS, SCOM, SCCM, Virtual MachineManager, and any environments using Hyper-V.

REFERENCES:Furnished upon request.

charles b giles 1-7-09-n

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