Chapter Two Total Quality Management
Post on 05-Jan-2016
DESCRIPTIONChapter Two Total Quality Management. What is Quality?. A quality (from a latin word qualitas ) is an attribute or a property Attributes are ascribable by a subject, whereas properties are possessible . - PowerPoint PPT Presentation
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Chapter-One TOTAL QUALITY MANAGEMENT : AN IN 1.pdf · Chapter-One TOTAL QUALITY MANAGEMENT : AN ... word, they definitely ... “Fitness for use” (Joseph Juran).
1 Chapter 13 Managing and Improving Quality. 2 Quality Management Total Quality Management (TQM) Customer/client focus Total organizational involvement.
Integrating Total Quality Management and Knowledge Management ?· Integrating Total Quality Management…