chapter ten motivating and satisfying employees and teams
TRANSCRIPT
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Chapter Ten
Motivating and Satisfying Employees and Teams
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Copyright Cengage Learning. All rights reservedLearning ObjectivesExplain what motivation is.Understand some major historical perspectives on motivation.Describe three contemporary views of motivation: equity theory, expectancy theory, and goal-setting theory.Explain several techniques for increasing employee motivation.Understand the types, development, and uses of teams.
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Chapter 10 OutlineWhat Is Motivation?Historical Perspectives on MotivationScientific Management The Hawthorne Studies Maslows Hierarchy of Needs Herzbergs Motivation-Hygiene TheoryTheory X and Theory YTheory ZReinforcement TheoryContemporary Views on MotivationEquity TheoryExpectancy TheoryGoal-Setting Theory
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Chapter 10 Outline (contd)Key Motivation TechniquesManagement by ObjectivesJob EnrichmentBehavior ModificationFlextimePart-Time Work and Job SharingTelecommutingEmployee EmpowermentEmployee OwnershipCopyright Cengage Learning. All rights reserved
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Chapter 10 Outline (contd)Teams and TeamworkWhat Is a Team?Types of TeamsDeveloping and Using Effective TeamsRoles Within a TeamTeam CohesivenessTeam Conflict and How to Resolve ItBenefits and Limitations of Teams
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Copyright Cengage Learning. All rights reservedWhat Is Motivation?The individual internal process that energizes, directs, and sustains behavior; the personal force that causes us to behave in a particular way
Morale
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Copyright Cengage Learning. All rights reservedHistorical Perspectives on MotivationScientific Management
The application of scientific principles to the management of work and workers
Frederick W. Taylor
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Copyright Cengage Learning. All rights reservedHistorical Perspectives on Motivation (contd)The Hawthorne Studies
Objective
1st experiment
2nd experiment
Conclusions: human factors were responsible
Human relations movement
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Copyright Cengage Learning. All rights reservedHistorical Perspectives on Motivation (contd)Maslows Hierarchy of Needs
Physiological needs
Safety needs
Social needs
Esteem needs
Self-actualization needs
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Copyright Cengage Learning. All rights reservedHistorical Perspectives on Motivation (contd)Herzbergs Motivation-Hygiene Theory
Satisfaction and dissatisfaction are separate and distinct dimensions
Motivation factors
Hygiene factors
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Copyright Cengage Learning. All rights reservedHistorical Perspectives on Motivation (contd)Douglas McGregor
Theory X
Theory Y
Theory Z
Reinforcement Theory
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Copyright Cengage Learning. All rights reservedContemporary Views on MotivationEquity Theory
Expectancy Theory (Victor Vroom)
Goal-Setting Theory
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Copyright Cengage Learning. All rights reservedManagement by Objectives AdvantagesDisadvantages10 | *
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Copyright Cengage Learning. All rights reservedKey Motivation Techniques (contd)Job enrichment
Job enlargement
Job redesign
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Copyright Cengage Learning. All rights reservedKey Motivation Techniques (contd)Behavior modification
Steps in behavior modification
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Copyright Cengage Learning. All rights reservedKey Motivation Techniques (contd)Flextime
Benefits
Drawbacks
Part-time work
Job sharing
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Copyright Cengage Learning. All rights reservedKey Motivation Techniques (contd)Telecommuting
Advantages
Disadvantages
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Copyright Cengage Learning. All rights reservedKey Motivation Techniques (contd)Employee empowerment
Benefits
Obstacles
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Copyright Cengage Learning. All rights reservedTeams and TeamworkTeams
Types of teams
Stages of team development FormingStormingNormingPerformingAdjourning
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Copyright Cengage Learning. All rights reservedTeams and Teamwork (contd)Roles within a team
Team cohesiveness
Team conflict and how to resolve it
Benefits and limitations of teams
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