chapter ten motivating and satisfying employees and teams

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Chapter Ten Motivating and Satisfying Employees and Teams

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  • Chapter Ten

    Motivating and Satisfying Employees and Teams

    Copyright Cengage Learning. All rights reserved

  • Copyright Cengage Learning. All rights reservedLearning ObjectivesExplain what motivation is.Understand some major historical perspectives on motivation.Describe three contemporary views of motivation: equity theory, expectancy theory, and goal-setting theory.Explain several techniques for increasing employee motivation.Understand the types, development, and uses of teams.

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    Copyright Cengage Learning. All rights reserved

  • Chapter 10 OutlineWhat Is Motivation?Historical Perspectives on MotivationScientific Management The Hawthorne Studies Maslows Hierarchy of Needs Herzbergs Motivation-Hygiene TheoryTheory X and Theory YTheory ZReinforcement TheoryContemporary Views on MotivationEquity TheoryExpectancy TheoryGoal-Setting Theory

    Copyright Cengage Learning. All rights reserved

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    Copyright Cengage Learning. All rights reserved

  • Chapter 10 Outline (contd)Key Motivation TechniquesManagement by ObjectivesJob EnrichmentBehavior ModificationFlextimePart-Time Work and Job SharingTelecommutingEmployee EmpowermentEmployee OwnershipCopyright Cengage Learning. All rights reserved

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    Copyright Cengage Learning. All rights reserved

  • Chapter 10 Outline (contd)Teams and TeamworkWhat Is a Team?Types of TeamsDeveloping and Using Effective TeamsRoles Within a TeamTeam CohesivenessTeam Conflict and How to Resolve ItBenefits and Limitations of Teams

    Copyright Cengage Learning. All rights reserved

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    Copyright Cengage Learning. All rights reserved

  • Copyright Cengage Learning. All rights reservedWhat Is Motivation?The individual internal process that energizes, directs, and sustains behavior; the personal force that causes us to behave in a particular way

    Morale

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  • Copyright Cengage Learning. All rights reservedHistorical Perspectives on MotivationScientific Management

    The application of scientific principles to the management of work and workers

    Frederick W. Taylor

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    Copyright Cengage Learning. All rights reserved

  • Copyright Cengage Learning. All rights reservedHistorical Perspectives on Motivation (contd)The Hawthorne Studies

    Objective

    1st experiment

    2nd experiment

    Conclusions: human factors were responsible

    Human relations movement

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    Copyright Cengage Learning. All rights reserved

  • Copyright Cengage Learning. All rights reservedHistorical Perspectives on Motivation (contd)Maslows Hierarchy of Needs

    Physiological needs

    Safety needs

    Social needs

    Esteem needs

    Self-actualization needs

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    Copyright Cengage Learning. All rights reserved

  • Copyright Cengage Learning. All rights reservedHistorical Perspectives on Motivation (contd)Herzbergs Motivation-Hygiene Theory

    Satisfaction and dissatisfaction are separate and distinct dimensions

    Motivation factors

    Hygiene factors

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  • Copyright Cengage Learning. All rights reservedHistorical Perspectives on Motivation (contd)Douglas McGregor

    Theory X

    Theory Y

    Theory Z

    Reinforcement Theory

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    Copyright Cengage Learning. All rights reserved

  • Copyright Cengage Learning. All rights reservedContemporary Views on MotivationEquity Theory

    Expectancy Theory (Victor Vroom)

    Goal-Setting Theory

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  • Copyright Cengage Learning. All rights reservedManagement by Objectives AdvantagesDisadvantages10 | *

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  • Copyright Cengage Learning. All rights reservedKey Motivation Techniques (contd)Job enrichment

    Job enlargement

    Job redesign

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  • Copyright Cengage Learning. All rights reservedKey Motivation Techniques (contd)Behavior modification

    Steps in behavior modification

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  • Copyright Cengage Learning. All rights reservedKey Motivation Techniques (contd)Flextime

    Benefits

    Drawbacks

    Part-time work

    Job sharing

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  • Copyright Cengage Learning. All rights reservedKey Motivation Techniques (contd)Telecommuting

    Advantages

    Disadvantages

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  • Copyright Cengage Learning. All rights reservedKey Motivation Techniques (contd)Employee empowerment

    Benefits

    Obstacles

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    Copyright Cengage Learning. All rights reserved

  • Copyright Cengage Learning. All rights reservedTeams and TeamworkTeams

    Types of teams

    Stages of team development FormingStormingNormingPerformingAdjourning

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    Copyright Cengage Learning. All rights reserved

  • Copyright Cengage Learning. All rights reservedTeams and Teamwork (contd)Roles within a team

    Team cohesiveness

    Team conflict and how to resolve it

    Benefits and limitations of teams

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    Copyright Cengage Learning. All rights reserved

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