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CHAPTER II

PROFILE OF THE STUDY AREA AND THE STATUS OF TOP 10 BPO

COMPANIES IN TAMIL NADU

In this chapter an attempt has been made to describe the existing

profile of Tamil Nadu state in terms of its area, population, urbanisation,

level of literacy, infrastructure facilities, industrial growth, major

occupation and employment, to serve as a base for the study. Also a

brief profile of the TOP 10 BPO companies functioning in Tamil Nadu.

Profile of Tamil Nadu

Tamil Nadu (Tamil: தமிழ்நாடு "Country of the Tamils" is one of the 28

states of India. Its capital and the largest city is Chennai (formerly

known as Madras). Tamil Nadu lies in the southernmost part of the

Indian Peninsula and is bordered by the States of Puducherry

(Pondicherry), Kerala, Karnataka and Andhra Pradesh. It is bound by

the Eastern Ghats in the north, the Nilgiri, the Anamalai Hills, and

Palakkad on the west, by the Bay of Bengal in the east, the Gulf of

Mannar, the Palk Strait in the south east, and by the Indian Ocean in

the south.

Tamil Nadu is the eleventh largest state in India by area (about

the size of Greece) and the seventh most populous state. It is the fifth

largest contributor to India’s GDP and the most urbanised state in India.

The state has the highest number (10.56%) of business enterprises in

India, compared to the population share of about 6%. It is one of the

foremost states in the country in terms of overall development.

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The region has been the home of the Tamil civilization since at

least 1500 BC, as attested by numerous archaeological sites in and

around Adichanallur. Its classical language Tamil has been in use in

inscriptions and literature for 2500 years. Tamil Nadu is home to many

natural resources, grand Hindu temples of Dravidian architecture, hill

stations, beach resorts, multi-religious pilgrimage sites and eight

UNESCO World Heritage Sites.

Tamil Nadu in Independent India

When India became independent in 1947, Madras Presidency

became Madras State, comprising present day Tamil Nadu, coastal

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Andhra Pradesh up to Ganjam district in Orissa, northern Karnataka,

and parts of Kerala. The state was subsequently split up along linguistic

lines. In 1968, Madras State was renamed Tamil Nadu, meaning

Country of Tamil.

Geography

Tamil Nadu covers an area of 130,058 square kilometres

(50,216 sq mi), and is the eleventh largest state in India. The bordering

states are Kerala to the west, Karnataka to the northwest and Andhra

Pradesh to the north. To the east is the Bay of Bengal and the union

territory of Puducherry. The southernmost tip of the Indian Peninsula is

P a g e | 15

located in Tamil Nadu. At this point is the town of Kanyakumari which is

the meeting point of the Arabian Sea, the Bay of Bengal, and the Indian

Ocean.

The western, southern and the north-western parts are hilly and

rich in vegetation. Tamil Nadu is the only state in India which has both

the Western Ghats and the Eastern Ghats and they both meet at the

Nilgiri hills. The Western Ghats dominate the entire western border with

Kerala, effectively blocking much of the rain bearing clouds of the South

West Monsoon from entering the state. The Eastern parts are fertile

coastal plains and the northern parts are a mix of hills and plains. The

central and the south central regions are arid plains and receive less

rainfall than the other regions.

Tamil Nadu has a coastline of about 910 kilometres (600 mi)

which is the country’s third longest coastline. Tamil Nadu's coastline

bore the brunt of the 2004 Indian Ocean Tsunami when it hit India,

which caused 7,793 direct deaths in the state. Tamil Nadu falls mostly

in a region of low seismic hazard with the exception of the western

border areas that lie in a low to moderate hazard zone; as per the 2002

Bureau of Indian Standards (BIS) map, Tamil Nadu falls in Zones II &

III. Historically, parts of this region have experienced seismic activity in

the M5.0 range.

Climate

Tamil Nadu is heavily dependent on monsoon rains, and thereby

is prone to droughts when the monsoons fail. The climate of the state

ranges from dry sub-humid to semi-arid. The state has three distinct

periods of rainfall: (1) Advancing monsoon period, South West monsoon

P a g e | 16

(from June to September), with strong southwest winds; (2) North East

monsoon (from October to December), with dominant northeast winds;

and (3) Dry season (from January to May). The normal annual rainfall of

the state is about 945 mm (37.2 in) of which 48% is through the North

East monsoon, and 32% through the South West monsoon. Since the

state is entirely dependent on rains for recharging its water resources,

monsoon failures lead to acute water scarcity and severe drought.

Tamil Nadu is classified into seven agro-climatic zones: north-

east, north-west, west, southern, high rainfall, high altitude hilly, and

Cauvery Delta (the most fertile agricultural zone). The table below

shows the maximum and minimum temperatures that the state

experiences in the plains and hills.

Plains Hills

Max. 43 °C (109 °F) 32.3 °C (90.1 °F)

Min. 13.1 °C (55.6 °F) 3.0 °C (37.4 °F)

Governance and administration

The Governor is the Constitutional head of the state while the

Chief Minister is the head of the government and the head of the council

of ministers. The Chief Justice of the Madras High Court is the head of

the judiciary. The present Governor, Chief Minister and the Chief

Justice are Surjit Singh Barnala, M. Karunanidhi and Hemant Laxman

Gokhale (Transferred to Supreme court) respectively. The major

administrative units of the state constitutes 39 Lok Sabha

constituencies, 234 Assembly constituencies, 32 districts, 10 city

corporations, 152 municipalities, 611 town panchayats and 12,618

village panchayats. Chennai (formerly known as Madras) is the state

P a g e | 17

capital. It is the fourth largest city in India and is also one of the five A1

Metropolitan cities of India.

Tamil Nadu has 10 City Corporations: Chennai, Coimbatore,

Madurai, Tiruchirapalli, Salem, Tirunelveli, Erode, Tirupur, Vellore and

Thoothukudi. There is a plan to upgrade Tambaram, Nagercoil and

Ambattur as City Corporations. The Corporation of Chennai, established

in 1688, is the oldest Municipal Corporation not only in India but also in

any commonwealth nations outside United Kingdom.

Tamil Nadu has been a pioneering state of E-Governance

initiatives in India. A large part of the government records like land

ownership records are digitised and all major offices of the state

government like Urban Local Bodies — all the Corporations and

Municipal Office activities — revenue collection, land registration

offices, and transport offices have been computerised. Tamil Nadu is

one of the states where law and order has been maintained largely

successfully. The Tamil Nadu Police Force is over 140 years old. It is

the fifth largest state police force in India and has the largest strength of

women police personnel in the country. As of 2003, the state had a total

police population ratio of 1:668, higher than the national average of

1:717.

Districts

The Tamil Nadu state consists of 32 districts namely; Ariyalur,

Chennai, Coimbatore, Cuddalore, Dharmapuri, Dindigul, Erode,

Kanchipuram, Kanyakumari, Karur, Krishnagiri, Madurai, Nagapattinam,

Namakkal, Nilgiris, Perambalur, Pudukkottai, Ramanathapuram, Salem,

Sivagangai, Thanjavur, Theni, Thoothukudi, Tiruchirapalli, Tirunelveli,

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Tirupur, Tiruvallur, Tiruvannamalai, Tiruvarur, Vellore, Viluppuram,

and Virudhunagar,

Demographics

Tamil Nadu is the seventh most populous state in India with a

population of 62,405,679 (>62 million) as of the census of 2001, with

estimates for year 2008 put at 66,396,000 (>66 million), (approximately

5.79% of India's population). It is the eleventh most densely populated

state in India with a population density of 511 persons per square

kilometre as of 2008, having increased from 429 in 1991, significantly

higher than the Indian average of 324 persons per square kilometre.

44% of the state's population live in urban areas, the highest among

large states in India.

Tamil Nadu's population grew by 11.19% between 1991 and

2001; the second lowest rate for that period (after Kerala) amongst

populous states (states whose population exceeded 20 million in 2001).

Its decadal rate of population growth has declined since 1971, one of

only three populous states (along with Kerala and Orissa) to show this

trend. The state has registered the lowest fertility rate along with Andhra

Pradesh and Goa in India in year 2005-06 with 1.8 children born for

each woman, lower than required for population sustainability.

Hinduism is followed by the majority of the people. The

distribution of population based on their faith, as of the 2001 census, is

shown in the bar graph above. Hindus are the dominant community and

has a significantly higher percentage in Tamil Nadu. Christianity, though

a minority, has the highest population in absolute numbers when

compared to other states. Tamil Nadu has seen a lot of conversions into

P a g e | 19

Christianity, which at times have caused unrests. Tamil is the official

and the principal spoken language of the state. As of the 2001 Census,

Tamil is spoken by 89.43% of the population followed by Telugu at

5.65%, Kannada at 1.68%, Urdu at 1.51% and Malayalam at 0.59%.

Education and social development

Tamil Nadu is the most literate state of India according to the

HRD ministry of India's 2003 statistics. Tamil Nadu has performed

reasonably well in terms of literacy growth during the decade 1991-

2001. The state's literacy rate increased from 62.66% in 1991 to

73.47% in 2001 which is above the national average. A survey

conducted by the Industry body Assocham ranks Tamil Nadu top

among Indian states with about 100% Gross Enrolment Ratio (GER) in

primary and upper primary education. One of the basic limitations for

improvement in education in the state is the rate of absence of teachers

in public schools, which at 21.4% is significant.

Tamil Nadu has 19 universities, 349 engineering colleges and

1150 Arts College, 2550 schools and 5000 hospitals. Some of the most

reputed educational institutes present in Tamil Nadu are University of

Madras, IIT Madras, TANUVAS(Tamil Nadu veterinary and Animal

sciences university), Anna University (includes MIT Chennai - Madras

Institute of Technology), NIT Tiruchi, VIT University Vellore, Institute of

Road & Transport Technology (IRTT) at Erode, Christian Medical

College & Hospital Vellore, Bharathidasan Institute of Management

Trichy, Madras Medical College, Loyola College, Chennai and

Annamalai University.

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The Indian Institute of Management is scheduled to open in

Trichy by 2009-2010. Tamil Nadu produces the highest number of

engineering graduates in India (around 1, 30,000) every year which

attracts many software companies to set up their shop in south India.

India has a human development index calculated as 0.619, while

the corresponding figure for Tamil Nadu is 0.736, placing it among the

top states in the country. The life expectancy at birth for males is 65.2

years and for females it is 67.6 years. However, it has a number of

challenges; significantly, the poverty is high, especially in the rural

areas. As of 2004-2005, the poverty line was set at Rs. 351.86/month

for rural areas and Rs. 547.42/month for urban areas. Poverty in the

state dropped from 51.7% in 1983 to 21.1% in 2001. For the period

2004-2005, the Trend in Incidence of Poverty in the state was 22.5%

compared with the national figure of 27.5%. The World Bank is currently

assisting the state in reducing poverty. High drop-out and low

completion of secondary schools continue to hinder the quality of

training in the population. Other problems include class, gender, inter-

district and urban-rural disparities. Based on URP - Consumption for the

period 2004 - 2005, percentage of the state's population Below Poverty

Line was 27.5%.

Culture

Tamil Nadu has a long tradition of venerable culture. Tamil Nadu

is known for its rich tradition of literature, music and dance which

continue to flourish even today. Unique cultural features like

Bharatanatyam (dance), Tanjore painting, and Tamil architecture were

developed and continue to be practised in Tamil Nadu.

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Language and literature

Tamil is the only official language of Tamil Nadu. English is also

in common usage as an official language of India. When India adopted

national standards Tamil was the very first language to be recognized

as a classical language of India.

Most early Tamil literary works are in verse form, with prose not

becoming more common until later periods. Throughout its history,

Tamil literature has sought to inform and inspire, educate and entertain.

Tamil poetry has universal appeal as evidenced by many examples.

Tirukkural, which was written nearly two millennia ago portrays a

universal outlook. This is evident as the author, Tiruvalluvar, does not

mention his religion, land, or the audience for his work. He is often

portrayed as a holy saint of Tamil Nadu today.

The first Tamil printing press was established at Tarangambadi by

the Danish missionaries. During the Indian freedom struggle, many

Tamil poets and writers sought to provoke national spirit, social equity

and secularist thoughts among the common man, notably Subramanya

Bharathy and Bharathidasan. Even today, Tamil Nadu is home to

creative writers like Vairamuthu, Jayakanthan, and Indira Parthasarathy.

Economy

Tamil Nadu's gross state domestic product for 2007 is estimated

at 275,000 crores (70 billion USD) in current prices. The state

experienced a GDP growth rate of 12.1% for this period. It was the third

largest economy (2007–2008) among all states in India, and also the

most industrialised state in India. It ranks third in foreign direct

investment (FDI) approvals (cumulative 1991-2002) of Rs.225,826

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million ($5,000 million), next only to Maharashtra and Delhi constituting

9.12% of the total FDI in the country. The per capita income in 2007 -

2008 for the state was Rs.43,000 ranking second among the South

Indian states and steadily been above the national average.

According to the 2001 Census, Tamil Nadu has the highest level

of urbanisation (43.86%) in India, accounting for 6% of India’s total

population and 9.6% of the urban population. and is the most urbanized

state in India. Services contribute to 45% of the economic activity in the

state, followed by manufacturing at 34% and agriculture at 21%.

Government is the major investor in the state with 51% of total

investments, followed by private Indian investors at 29.9% and foreign

private investors at 14.9%. Tamil Nadu has a network of about 110

industrial parks and estates offering developed plots with supporting

infrastructure.

Gross State Domestic Product in Rs. Crores and Current Prices

Year GSDP Change Share of India

1994 - 95 68,666 19.32% 7.49%

1996 - 97 89,237 29.96% 7.18%

1998 - 99 118,209 32.47% 7.40%

2000 - 01 141,100 19.36% 7.33%

2002 - 03 155,099 09.92% 6.85%

2004 - 05 188,921 21.81% 6.61%

Agriculture

Tamil Nadu has historically been an agricultural state and is a

leading producer of agricultural products in India. In 2008, Tamil Nadu

was India's fifth biggest producer of Rice. The Cauvery delta region of

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the composite Thanjavur district is known as the Rice Bowl of South

India. In terms of production, Tamil Nadu accounts for 10% in fruits and

6% in vegetables, in India. Mango and Banana are the leading fruit

crops in Tamil Nadu accounting for over 87% of the total fruit

production. The main vegetables grown are tapioca, tomato, onion,

brinjal and drumstick. Tamil Nadu is also a leading state in the

production of flowers with the total production of horticultural crops

standing at Rs. 99.47 Lakhs during 2003-04. The main flowers grown in

Tamil Nadu are Jasmine, Mullai, Chrysanthemum, Marigold and Rose.

The state is the largest producer of bananas, flowers, tapioca, the

second largest producer of mango, natural rubber, coconut, groundnut

and the third largest producer of coffee, sapota, Tea and Sugarcane.

Tamil Nadu's sugarcane yield per hectare is the highest in India. The

state has 17,000 hectares of land under oil palm cultivation, the second

highest in India. Tamil Nadu is the home to Dr M.S. Swaminathan,

known as the "father of the Green Revolution" in India. Tamil Nadu

Agricultural University with its seven colleges and thirty two research

stations spread over the entire state contributes to evolving new crop

varieties and technologies and disseminating through various extension

agencies. Among states in India, Tamil Nadu is one of the leaders in

livestock, poultry and fishery production. Tamil Nadu had the second

largest number of poultry amongst all the states and accounted for

17.7% of the total poultry population in India. In 2003 - 2004, Tamil

Nadu had produced 37,836 lakhs of eggs, which was the second

highest in India representing 9.37% of the total egg production in the

country. With the third longest coastline in India, Tamil Nadu

represented 27.54% of the total value of fish and fishery products

exported by India in 2006.

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Infrastructure

Tamil Nadu has a well established transportation system that

connects all parts of the state. This is partly responsible for the

investment growth in the state. Tamil Nadu is served by an extensive

road network, providing links between urban centres, agricultural

market-places and rural areas. There are 24 national highways in the

state, covering a total distance of 2,002 km (1,244 mi). The state is also

a terminus for the Golden Quadrilateral project. The state has a total

road length of 167,000 km (103,769 mi), of which 60,628 km

(37,672 mi) are maintained by Highways Department. This is nearly 2.5

times higher than the density of all-India road network.

Tamil Nadu has a well developed rail network as part of Southern

Railway. Headquartered at Chennai, the Southern Railway network

extends over a large area of India's Southern Peninsula, covering the

states of Tamil Nadu, Kerala, Pondicherry, a small portion of Karnataka

and a small portion of Andhra Pradesh. Tamil Nadu has a total railway

track length of 5,952 km (3,698 mi) and there are 532 railway stations in

the state. The system connects it with most major cities in India. Main

rail junctions in the state include Chennai, Erode, Coimbatore,

Tirunelveli, Madurai, Tiruchirapalli (Trichy) and Salem. Chennai has a

well-established suburban railway network and is in the process of

developing a metro.

Tamil Nadu has a major international airport, Chennai

International Airport, which is connected with 19 countries with more

than 169 direct flights every week. This is currently the third largest

airport in India after Mumbai and Delhi and has a passenger growth of

18%. Other international airports present in the state are Coimbatore

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International Airport and Tiruchirapalli International Airport. Madurai

Airport, Salem Airport and Tuticorin Airport are domestic airports which

connect their respective cities to other parts of the country. Increased

industrial activity has given rise to an increase in passenger traffic as

well as freight movement which has been growing at over 18 per cent

per year.

Tamil Nadu has three major seaports at Chennai, Ennore and

Tuticorin, as well as one intermediate port, at Nagapattinam. Chennai

Port is an artificial harbour situated on the Coromandel Coast in South-

East India and it is the second principal port in the country for handling

containers. Ennore Port handles all the coal and ore traffic in Tamil

Nadu. The volume of cargo in the ports grew by 13 per cent during

2005.

As of 2005, Tamil Nadu is one of the few Indian states with

surplus Electricity generation capacity, enabling the electrical authority

to sell it to neighbouring states of Andra Pradesh & Karnataka. The

Kalpakkam Nuclear Power Plant, Ennore Thermal Plant, Neyveli Lignite

Power Plant, many hydroelectric plants including Mettur and the

Narimanam Natural Gas Plants are major sources of Tamil Nadu's

electricity. It is presently adding the Koodankulam Nuclear Power Plant

to its energy grid, which on completion would be the largest atomic

power plant in the country, in terms of capacity.

Tamil Nadu sources a significant proportion of its power needs

from renewable sources with wind power installed capacity at over 3600

MW or over 40% of the maximum peak demand. Tamil Nadu ranks first

nationwide in diesel-based thermal electricity generation with a national

market share of over 34%. 55% of all wind-generated electricity in India

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is created by windmills in Tamil Nadu. Renowned Danish wind power

company NEG Micon has established its manufacturing unit in Chennai.

A brief profile of TOP 10 BPO Companies functioning in

Tamil Nadu:

1. WNS Global

WNS Global serves several industries, including travel, insurance,

financial services, healthcare, professional services, manufacturing,

distribution and retail. Warburg Pincus is the majority shareholder in

WNS Global Services.

The Nasdaq-listed company with more than 9,000 professionals

was set up in 1996. Neeraj Bhargava is a co-founder of WNS (Holdings)

Ltd and group chief executive officer. It posted a quarterly revenue of

$116.1 million for the fourth quarter ended March 31, 2008, up 4.9 per

cent from the corresponding quarter last year. Its revenues stand at

$459.9 million, up 30.5 per cent from fiscal 2007.

Logo of the Company

WNS delivers business value by "extending your enterprise." Our

business process outsourcing solutions combine deep industry

knowledge, operational excellence, a partnership approach to client

engagement and comprehensive service offerings.

In every enterprise, business processes are interconnected. Only

when you link shared back office and industry specific processes to

P a g e | 27

decision support does business thrive. The value of business process

outsourcing is realized by optimizing and linking disparate processes

seamlessly.

WNS changes the game for its clients by delivering the entire

spectrum of business process outsourcing services. WNS delivers

shared back office processes such as finance and accounting, customer

care, legal, technology solutions and procurement to industry specific

back office and front office processes. We also support decision making

by delivering complex research and analytics services.

It helps clients’ leverage business process outsourcing to improve

their business performance so that they can compete more effectively in

the marketplace.

Accolades won by WNS Global BPO Company

This company being ranked No. 1 BPO Company for the year

2005 by NASSCOM and also it is identified by NeoIT Global Survey as

No.1 'Best Performing' BPO Company and No.1 in Human Capital

Resources.

WNS Receives NetApp Enterprise Innovation Award MUMBAI,

INDIA, Jun 03, 2010 (MARKETWIRE via COMTEX) - WNS (Holdings)

Limited (NYSE: WNS), a leading provider of global business process

outsourcing (BPO) services, was recognized with the NetApp Enterprise

Innovation Award. The award recognizes customers worldwide that

have demonstrated innovative deployment of NetApp products.

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WNS truly believes in extending your enterprise. Extending your

enterprise means that your business process outsourcing service

provider should work the way you work, while helping you advance your

operations and achieve your business goals. Advancing your operations

means delivering business processes end-to-end, aided by focus in the

industries these processes support, flexibly, to respond to constant

changes.

Achievements of the Company

WNS Named a Top Five FAO Market Star Performer for 2009 by

Everest, Monday, May 24, 2010

Best 20 Leaders by Industry focus: Retail & Consumer Goods -

IAOP 2010 Global Outsourcing 100.

Best 20 Leaders by Industry focus: Financial Services (Insurance)

- IAOP 2010 Global Outsourcing 100.

WNS Awarded 'Best New BPO Locator of the Year' in The

Philippines

Monday, April 05, 2010.

Location of the Office in Tamil Nadu

In Chennai

1A, RMZ Millenia, No.143

Dr. MGR Road

(North Veeranam Salai)

Perungudi

Chennai 600 096

Phone +91 44 4390 6000

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Location Map of Operations and delivery of Services at the Global level.

Corporate Offices

India

Plant No.10/11, Gate No. 4,

Godrej & Boyce Complex,

Pirojshanagar,

Vikhroli (West),

Mumbai – 400 079

North America

420 Lexington Avenue,

Suite 2515,

New York, NY 10170.

United Kingdom

The Lodge

Harmondsworth Lane

West Drayton, Middlesex

UB7 0AB

Work force of the Company in Tamil Nadu

The company at present have 900 skilled work force capable of

handling and involving BPO services at the large.

2. IBM Daksh

IBM Daksh was created by four professionals Sanjiv Agarwal,

Pawan Vaish, MJ Aravind and Venkat Tedanki who saw a great

opportunity in the business process outsourcing space. With no

business model to follow, it was a big challenge to set up the company.

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IBM Daksh is known for a good leadership, a focussed vision and

an undying passion. In April 2004, IBM Corporation acquired Daksh e-

Services to serve as a global hub to manage business processes for

clients from across the world.

With 14 service delivery centres in India, IBM Daksh has more

than 36 centres around the world. Today IBM Daksh employs more than

20,000 people. Pavan Vaish is the Chief Executive Officer of IBM Daksh

Business Process Services. A co-founder of Daksh eServices, he has

been with the organisation since January 2000.

Logo of the Company

IBM Daksh has worked with a pioneering group of global

companies that have successfully used BPO and BTO to execute a

broad range of strategies with strong results.

It was just over five years ago that IBM Daksh was created. An

independent report in the US stated that more than two-thirds of online

transactions were abandoned due to inadequate customer support. In

India, a core team of four people thought about the implications of that

report, and acted quickly. They put together a business plan that got

them their first client and their first round of funding.

It was the first step in creating a new enterprise, in a new industry

that had no history and no business model to follow. But what IBM

Daksh did have was sound leadership, a focused vision and an undying

passion.

P a g e | 31

By 2003, the company employed around 5,000 people and was

acquiring blue chip clients almost as quickly as it was attracting large

numbers of ambitious and talented young staff.

In April 2004, IBM Corporation acquired Daksh e-Services to

serve as a global hub to manage business processes for clients across

the world. With 25 service delivery centres in India and the Philippines,

IBM Daksh is an integral part of IBM's BPO/BTO delivery network

around the world. Today, IBM Daksh employs more than 30,000 people

and has won several major awards for employee satisfaction, delivery

excellence, innovation, and diversity and inclusivity.

IBM Daksh provides solutions in Customer Relationship

Management (CRM), Finance & Administration (F&A) and Back-office

processes for multiple industry verticals. These verticals are financial

services, industrial services, communication, and distribution industries.

Within the distribution vertical, IBM Daksh offers its expertise to retail,

travel/transportation, and hospitality sectors.

Accolades for IBM Daksh

This company is awarded with Frost & Sullivan Contact Centre

Outsourcing Vendor of the Year 2007. It has been identified as most

respected BPO Company in India (Business World).

Location of the Office in Tamil Nadu

In Kanchipuram District, Chennai

IBM Daksh Business Process Services Pvt. Ltd.

Second Floor Gamma Block, AlphaCity,

# 25 Old Mahabalipuram Road, Navallur,Kanchipuram district,Chennai – 603103

P a g e | 32

Corporate Office

IBM Daksh Business Process Services Pvt.Ltd

DLF Building No. 8,Tower B4th Floor,DLF Cyber City, DLF Phase II

Gurgaon - 122002, India

Work force of the Company in Tamil Nadu

The company at present have 1500 skilled work force capable of

handling and involving BPO services at the large.

3. Aditya Birla Minacs Worldwide

Aditya Birla Minacs was formed when Minacs, Canada's leading

BPO Company, and TransWorks, the BPO arm of Aditya Birla Group,

joined hands to become a leading global business process outsourcing

player. Aditya Birla Minacs is part of the $24 billion global conglomerate,

the Aditya Birla Group.

Logo of the Company

Aditya Birla Minacs clocked revenues to the tune of $392 million

(or about Rs 1,575 crore) till March 2008, a 17 percent rise over the

previous year's $335 million. With over 26 years of experience, Aditya

Birla Minacs offers BPO solutions for Fortune 500 clients. Minacs has

more than 12,000 employees at locations in North America, Europe and

Asia.

It serves clients in automotive, banking, financial services,

insurance, telecommunications and technology verticals. Dev

Bhattacharya is the Managing Director for Aditya Birla Minacs

Worldwide Ltd, a subsidiary of Aditya Birla Nuvo.

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Awards for Aditya Birla Minacs Worldwide

Dataquest (annual Top 20 BPO listing) ranked Aditya Birla Minacs

Worldwide as India's No 2 BPO company. NASSCOM ranked this BPO

as India's third largest BPO, based on export revenues in the

2006 – 2007. Aditya Birla Minacs Worldwide is identified by NASSCOM

as one of the Top 100 IT innovators in India.

Business Solutions across Seamless Customer Lifecycle and

Enterprise Services

Aditya Birla Minacs is an end-to-end, knowledge-driven, outcome-

oriented, technology-leveraged, outsourcing solutions partner to many

global clients, including several Fortune 500 giants. Our global delivery

footprint helps enhance revenues, profitability and customer service for

clients - with business solutions supporting their customer lifecycles and

enterprises.

The solutions portfolio reflects its long track record of service

delivery managing the entire lifecycle of our clients' customers with

intimate domain-specific understanding of each of its focus industries.

Enterprise Services

Along with depth of industry knowledge, Minacs delivers business

value as a partner with its breadth of capabilities across the enterprise.

IT Services: Minacs IT delivers end-to-end services for our focus

industries ranging across CIO functions, including application

development and management, information management,

enterprise application management and integration, mobility

enablement, cloud computing and staff augmentation. Minacs IT

P a g e | 34

also develops and maintains proprietary banking solutions. It also

powers technology platforms for our BPO solutions.

Product Engineering and Testing: We help high tech

companies take their products to market with our portfolio of

product development, software QA, maintenance and sustenance

engineering, porting and migration, and interaction design

services.

IT Infrastructure Management: Supporting your technology

infrastructure with end user and enterprise computing services

(both deskside and remote), messaging, Web ops, information

security, and program implementation.

Asset Management: RFID and GPS solutions that help you

manage business critical resources, assets and time.

Finance & Accounting Outsourcing: Minacs Finance and

Accounting helps CFOs focus on priorities, reallocating key

resources to making smarter decisions and partnering with

business.

Procurement Outsourcing: From sourcing of goods and

services to the payment process, combining technology with

effective spend management.

Aditya Birla Minacs is a pioneering business solutions company

that partners with global corporations in the BFSI (banking, financial

services and insurance), TIME (telecom, technology infrastructure,

media, and entertainment) and manufacturing industries. We leverage

years of process, domain and technology expertise to deliver superior

business value to clients with our seamless Customer Lifecycle

Services, Marketing Solutions, Finance and Accounting and IT

Services. 13,000 Minacs experts across 3 continents and 27 centres

P a g e | 35

spanning Canada, Germany, Hungary, India, Philippines, the UK and

USA power our solutions through a global delivery model that helps our

clients enhance revenues, profitability and customer service.

Location of the Office in Tamil Nadu

In Chennai

IBM Daksh Business Process Services Pvt. Ltd.

Second Floor Gamma Block, AlphaCity,

# 25 Old Mahabalipuram Road, (Opp. CTS Navallur) Navallur,

Kanchipuram district, Chennai – 603103

Location of Operations and delivery of Services at the Global level.

Canada

U.S.

Europe

India

Philippines

Work force of the Company in Tamil Nadu

The company at present have 1200 skilled work force capable of

handling and involving BPO services at the large.

4. TCS BPO

TCS BPO is one of the leader players in the outsourcing industry.

It offers services in areas such as finance and accounting, banking,

HR outsourcing, KPO, insurance, payroll, healthcare, telecom, media,

travel and entertainment.

P a g e | 36

Logo of the Company

TCS operates from more than 41 countries and has more than

155 offices across the globe. Its head office in India is located in

Bangalore. It has branches in Mumbai, Gurgaon, Goa, Hyderabad,

Pune, Lucknow, Chennai and many other places in India.

While Tata Consultancy Services is India's top software company,

TCS BPO established a stronghold in the BPO space. The TCS group

posted a consolidated net profit of Rs 1,290.61 crore (Rs 12.90 billion)

for the first quarter ended June 30, 2008, an increase of 7.3 per cent

compared to the year-ago period.

Accolades for TCS BPO

In 2006, TCS BPO was named as one of the world's top BPO

providers by the International Association of Outsourcing Professionals.

Location of the Office in Tamil Nadu

In Chennai

Tata Consultancy Services

415/21-24, Kumaran Nagar,

Sholinganallur

Old Mahabalipuram,

Chennai 600 119

Phone: +91 44 66162222

Fax: +91 44 66162555

Office Type: Delivery Center/

Regional Office

Tata Consultancy Services

Digital Zone, No. 79, IT Highway

Karapakkam, Chennai 600096

Phone: +91 44 66163333

Fax: +91 44 6616 3435

Office Type: Delivery Center

Center of Excellence

Innovation Lab

Regional Office

P a g e | 37

Tata Consultancy Services

165/1A, Velachery - Taramani 100

Feet Road, Velachery,

Chennai – 600042

Phone: +91 44 66166999

Fax: +91 44 66167070

Office Type: Delivery Center

Innovation Lab

Regional Office

TCS

Tidel Park, 11th Floor - A Block

No. 4, Canal Bank Road, Taramani

Chennai - 600 113

Phone: +91 44 66163555

Fax: +91 44 66163999

Office Type: Delivery Center

Center of Excellence

Regional Office

TCS, 185/188 Lloyds Road,

Chennai 600 086

Phone: +91 44 66164111

Fax: +91 44 66164050

Office Type: Delivery Center

Regional Office

TCS, 17, Cathedral Road,

Chennai 600 086

Phone: +91 44 66164444

Fax: +91 44 66164567

Office Type: Delivery Center/

Regional office

TCS, No. 1, Habibullah Road,

T Nagar, Chennai 600 017

Phone: +91 44 66164999

Fax: +91 44 66164998

Office Type: Regional Office

TCS,Sonex Towers, 223, 12th Main Road

Anna Nagar, Chennai 600040

Phone: +91 44 66166111

Fax: +91 44 66166016

Office Type: Delivery Center

Regional Office

TCS, 21, Industrial Estate, Ambattur,

Chennai - 600 058

Phone: 91 44 6616 6666

Fax: 91 44 6616 6616

Office Type: Delivery Center

Regional Office

(ETL Infrastructure Services Ltd. SEZ)

200 Ft. Thoraipakkam - Pallavaram Ring

Road, Thoraipakkam, Chennai - 600 096

Phone: +91 44 66168888

Fax: +91 44 66168200

Office Type: Delivery Center

Regional Office

Siruseri Special Economic Zone, Plot

No. 1/G1, SIPCOT Information

Technology Park

Navalur Post,

Siruseri - 603 103,Tamil Nadu, India

Phone: +91 44 67422222

Fax: +91 44 67422223

Office Type: Delivery Center

In COIMBATORE

Tata Consultancy Services

HDFC House, 29/4 & 29/5,

Kamaraj Road

Coimbatore 641 018

Phone: +91 422 2222227

Fax: +91 422 2220878

Office Type: Regional Office

P a g e | 38

Location of Operations and delivery of Services at the Global level.

North America

Canada, Mexico, USA

South America

Argentina, Brazil, Chile

Colombia, Uruguay

Europe

Belgium, Denmark, Finland

France, Germany & Austria

Hungary, Iceland,

Italy, Greece & Malta

Luxembourg, Netherlands

Norway, Poland, Portugal

Spain, Sweden, Switzerland

UK & Ireland, Asia

China, India

Indonesia, Japan

Malaysia, Philippines

Singapore, Korea

Taiwan, Thailand

Middle East & Africa

Bahrain, Kuwait & Qatar

Israel, Saudi Arabia

South Africa,

United Arab Emirates

Australia & New Zealand

Work force of the Company in Tamil Nadu

The company at present have 7100 skilled work force capable of

handling and involving BPO services at the large.

5. Wipro BPO

Wipro BPO has carved a unique position in the outsourcing

industry. In 2002, Wipro took a quantum jump in the BPO services by

acquiring the then Spectramind. Wipro BPO Solutions complements the

services offered by Wipro Technologies, making it one of the largest

BPO service players.

Logo of the Company

The company with over 19,000 people, operating out of 9 different

locations (India and Eastern Europe) serves clients across the globe.

Wipro BPO clients span across banking and capital markets, insurance,

P a g e | 39

travel and hospitality, hi-tech manufacturing, telecom and healthcare

sectors. T K Kurien heads Wipro's BPO operations. The IT services

revenue for Wipro Technologies stood at Rs 4,405 crore

(Rs. 44.05 billion).

Customer Service

For any successful business, it is important to provide customer

support by giving a quick and accurate customer response. Wipro’s

Outsourcing Customer Support helps to achieve this goal by dealing

with volumes of such responses and providing enhanced value services

to customers as per their specific requirements. We deliver the following

Customer Support Services based on the specific needs of your

business, buying behaviors and communication preferences.

Order Fulfilment

Query Resolution

Response to Inquiry or Feedback

Subscription Services

Pre-Sales Post-Sales & Order Fulfilment

Product Inquiries

Order Taking

Documentation & Payment Queries

Post-Sales Product Support

Accolades won by Wipro BPO

Wipro BPO & Cairn India declared winner at the first annual 'FAO

Research Awards of Distinction'. It has been rated as a Best Employer

in India in the Best Employers Hewitt Survey for 2007. Wipro BPO is the

P a g e | 40

winner of Global BPO Standard Bearer award in the year 2007

presented by IQPC.

Achievements of the Company

Wipro's Identity and Access Management (IDAM) Solution -

IDAM- in- a- Rack has won the Global Product Excellence Award

2010 in the Identity Management Solution Category.

Partner of the Year Award for Systems Integration, Applications

and Middleware from Oracle.

Outstanding Partner of the year Award from Radware.

Leadership Award in the Solution Partners Category by RSA,

India.

Indus Towers Customer Award for Excellence in Delivery- Wipro

was the only IT partner to receive an award from Indus.

Bharat Gaurav Award, 2010 for Nagarajan A, VP, Business

Operations, Wipro Arabia for excellence in keeping Indian Flag

high in other countries.

Wipro receives Most Outstanding Alliance Partner of the Year

Award in Asia-Pacific and Japan from HP. This is the third time in

the last five years that Wipro Technologies has been recognized

by HP Software and Solutions.

Wipro Infotech is the Indian IT Company of the Year 2009.

Springboard Research chooses Wipro for impressive revenue

growth, client acquisitions & push towards Green technologies.

Wipro’s Cigma wins NASSCOM Award for Process Innovation as

Cigma enables customers to manage IT outsourcing

engagements through business linked KPI’s rather than traditional

IT SLA’s. CIGMA integrates cutting edge technology and process

P a g e | 41

elements to deliver stability of the client’s business platform at a

lower cost.

Wipro receives 2010 Global Impact Award from Metro Atlanta

Chamber of Commerce for success in job creation and positive

impact on Atlanta's economy in 2009.

Location of the Office in Tamil Nadu

In Chennai

Wipro Technologies

III, Mount Road

Guindy

Chennai - 600 032

Phone: +91 (44) 2301530,

Fax: +91 (44) 2301532, 2301397

Wipro Technologies / Wipro BPO

475 A, Old Mahabalipuram Road

Schollinganallur

Chennai - 600 119

Phone: +91 (44) 24500200

Fax: +91(44) 24500240, 24500250

Wipro Infotech

No. 85, Mowbrays Road,

Alwarpet, Chennai – 600 018

Tel: 91-44- 24997251, 24995288

Fax: 91-44- 24997067, 4994118

Location of Operations and delivery of Services at the Global level.

India & Middle East

Worldwide

United Kingdom, Germany, France, Sweden,

Finland, Benelux, Switzerland, Austria, Romania, Portugal, Japan, France

Work force of the Company in Tamil Nadu

The company at present have 2500 skilled work force capable of

handling and involving BPO services at the large.

P a g e | 42

6. CSC

CSC in India is functioning in seven locations Noida, Indore,

Hyderabad, Chennai, Bangalore, Mumbai and Vadodra. CSC uses a

disciplined, standardised approach to BPO, while leaving room for

innovation and flexibility.

Logo of the Company

CSC in India offers clients the option of utilising India’s vast

reserves of skilled, qualified and highly motivated English-speaking

workforce. This means that our clients not only get the best of delivery

from this strong talent base, but also impeccable levels of account

management. And this is the reason why it is globally known. This

company is known for the following specific benefits such as Cost

reduction through economies of scale, cutting-edge technology and the

introduction of best practices, improved efficiency and service quality

constituting market leadership to enhance competitive advantage. The

Company offerings are targeted towards financial services industries,

Life Insurance, Banking, Healthcare and Property & Causality which

include premium application, endorsements, cancellations, imaging &

sorting, reconciliation & daily report balancing, audit entry and new

business entry.

Achievements awards and Recognitions

10th fastest Growing Company in India according to Dataquest

Survey of Top 200 IT companies.

Ranked 11th amongst software and service exporters in India

(2008), by NASSCOM.

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CSC ranked No.3 in Black Book of Outsourcing by Brown Wilson

Group, Outsourcing industry consultant firm.

CSC ranked No.1 in IT Software for the Best Workplaces as per

Economic Times’. Great Place to Work 2008 survey.

CSC has been identified as the “best companies in India to work

for” (rank 12th) among the top BPOs providers by Mercer Survey

in the year 2007 quoted in “Business Today”.

As per Dataquest-IDC “Best Employers Survey 2007”, where

CSC has been identified as "having mastered the art of managing

Indian employees".

CSC is one among Top 25 BPOs as per “Best Employers in India

2007”, survey by Hewitt Associates, quoted in “Economic Times”.

Achievements of the Company

Recent Client Awards

Nominated for "Leading the Way" award by a leading auto-parts

manufacturing company

Bravo awards by a leading insurance company

Location of the Office in Tamil Nadu

In Chennai

7th to 9th Floor, Tower 1B, DLF IT Park,

1/124, Shivaji Garden, Moon Light Stop,

Nandambakkam Post, Ramapuram,

Chennai - 600 089

Ph: +91-44-43722222

Unit 13,

Block 2 SDF Buildings MEPZ

Chennai (Tamilnadu) - 600 045

Ph: +91-44-22628080/22623880

Fax: +91-44-22628171

Work force of the Company in Tamil Nadu

The company at present have 1143 skilled work force capable of

handling and involving BPO services at the large.

P a g e | 44

7. First Source

Firstsource (formerly ICICI Onesource) is a leading global

business process management company. Founded in 2001, the

company is ranked third in Business Week's 'Hot player' list of offshore

outsourcing companies.

Logo of the Company

The company has 17,000 employees in centres across India, the

United States, the United Kingdom, Argentina and the Philippines.

Ananda Mukerji is the Managing Director and Chief Executive Officer.

Its revenues for the year ended March 31 2008 stood at Rs 12,988

million, up 53.3 percent compared to the previous year.

Service offerings across multiple industry verticals cover:

Customer Acquisition: Firstsource assists clients in the processes

associated with acquiring new customers. This includes outbound

telesales, inbound telesales and direct marketing.

Customer Care: Firstsource helps clients in contact / call centre

management by providing services that span voice-enabled

customer care, online transaction support, help desk services,

back office processing and customer retention programs. We

understand that acquiring new customers is only a part of the

picture. Businesses need to increase customer retention rates

and Firstsource can help them with their customer retention and

customer management solutions.

Transaction Processing: Firstsource assists clients in transaction

processing across a broad range of markets. Our team supports

P a g e | 45

vertical specific processes, such as disputes, complaints

resolution and form processing.

Billing and Collections: Firstsource manages client collection

processes which include inbound collection, early fraud

identification and skip tracing. We offer collections services with

both first party and third party collections capabilities to meet the

best needs of our clients.

Business Research and Analytics: Firstsource complements the

voice and transaction processing services with knowledge

services such as research and analytics. We offer this service

through our subsidiary, Pipal Research which is a leading

business research and analytics services company.

Accolades won by First Source

Firstsource company being ranked as one among the top 10 ITES

companies by NASSCOM, 2007. It is also in receipt of award for best

Telecom outsourcing project given by National Outsourcing Association

(NOA) in the year 2007.

Achievements of the Company

National Outsourcing Association (NOA) award for best Telecom

outsourcing project, 2007.

Ranked among the top 10 ITES companies by NASSCOM, 2007.

Ranked third in Business Week list of 'hot players' in the offshore

outsourcing world - call centres.

First pure play BPO company in the world to secure ISO 20000

(IT service management) and ISO 27001 (information security

management) certifications

P a g e | 46

Location of the Office in Tamil Nadu

In Trichy

'Vedham Towers'

D 40, Sasthri Road

Thillai Nagar, 7th Cross

Trichy 620 018

Tel.: +91 (431) 2741932 / 2741933

Fax: +91 (431) 2741934

Shree Complex,

18-21, Madurai Road,

Trichy, Tamil Nadu - 620008

In Chennai

406 & 1108, 4th & 11TH Floor

South ‘D' Block, Tidelpark

No. 4 Canal Bank Road, Taramani

Chennai 600 113

Tel.: +91 (44) 42000300

Fax: +91 (44) 42000320

Location of Operations and delivery of Services at the Global level.

Corporate Office

India

Firstsource Solutions Ltd.

6th Floor Peninsula

Chambers

Ganpatrao Kadam Marg

Lower Parel

Mumbai 400 013, India

London

Space One, 1 Beadon Road,

London W6 0EA. UK

Belfast

32 Linenhall Plaza

Linenhall Street

Belfast, Northern Ireland

BT2 8BG, UK

US

3880 Overlake Drive

Cumming, GA. 30041

NY 14228 3609

Amherst

205 Bryant Woods South

Amherst, NY 14228 3609

1661 Lyndon Farm Court,

Louisville, Kentucky 4022

Work force of the Company in Tamil Nadu

The company at present have 2097 skilled work force capable of

handling and involving BPO services at the large.

P a g e | 47

8. Infosys BPO

Infosys BPO Ltd, the business process outsourcing subsidiary of

Infosys Technologies, was set up in April 2002. Today, it is ranked

among the leading BPO companies in India by NASSCOM, Dataquest,

the International Association of Outsourcing Professionals, Red Herring,

FAO Today and NelsonHall.

Logo of the Company

Infosys BPO focuses on integrated end-to-end outsourcing

through lesser costs. Infosys BPO operates in India, the Czech

Republic, China, Philippines, Poland, Bangkok, Mexico and employs

about 16,295 people. It closed FY2007-08 with revenues of $250.3

million.

Accolades won by Infosys BPO

Infosys conferred 'Provider of the Year' award by FAO Today in

2008. It is listed one among the top BPO companies by the study

undertaken by Dataquest, the International Association of Outsourcing

Professionals and Red Herring.

Location of the Office in Tamil Nadu

In Chennai In Chengalput

No.138, Old Mahabalipuram Road,

Sholinganallur,

Chennai - 600 119.

Phone: +91 44 2450 9530 / 40

Fax: +91 44 2450 0390

Infosys Technologies Limited

Plot No: TP 1/1, Central Avenue,

Techno Park SEZ,

Mahindra world city, Natham sub post,

Chengalput - 603 002

P a g e | 48

Location of Operations and delivery of Services at the Global level.

America

Brazil, Canada, Mexico,

United States

APAC and Australia

Australia, China, Hong Kong

India, Japan, New Zealand

Singapore

Europe

Belgium, Czech Republic

Denmark, Finland, France

Germany, Ireland, Italy, Spain

Norway, Sweden, Switzerland,

The Netherlands

United Kingdom (UK)

Middle East and Africa

Kingdom of Saudi Arabia

Mauritius, United Arab

Emirates

Work force of the Company in Tamil Nadu

The company at present have 1900 skilled work force capable of

handling and involving BPO services at the large.

9. HCL BPO

HCL Enterprise is a 34-year-old leading Global Technology and

IT enterprise, with USD 5.0 billion revenue, 64000 professionals and

operations spanning 26 countries. The 3-decade-old enterprise,

founded in 1976, is one of India's original IT garage start-ups. Its range

of offerings span Product Engineering, Custom & Package Applications,

Business Process Outsourcing, IT Infrastructure Services, IT Hardware,

Systems Integration, and distribution of ICT products. Since its

inception, HCL Enterprise has grown to become what it is today under

the strong leadership and guidance of Shiv Nadar (Founder, Chairman

and Chief Strategy Officer). HCL Enterprise comprises two companies

listed in India, namely HCL Infosystems (www.hclinfosystems.in) and

HCL Technologies (www.hcltech.com). HCL Infosystems deals with

P a g e | 49

hardware, system integration, network and ICT distribution, solely for

the Indian market.

HCL Technologies on the other hand, focuses on

Transformational Outsourcing, working with clients in areas that impact

and re-define the core of their business. The company leverages an

extensive global offshore infrastructure and its global network of offices

in 23 countries to deliver solutions across select verticals including

Financial Services, Retail & Consumer, Life Sciences & Healthcare, Hi-

Tech & Manufacturing, Telecom and Media & Entertainment (M&E).

HCL Technologies caters to the global market in areas like product

engineering, research & development, enterprise & custom applications,

infrastructure management, and BPO services.

HCL BPO, a division of HCL Technologies Limited was

established in 2001. With over 13,200 professionals operating out of

India and Northern Ireland, HCL BPO runs fourteen delivery centres

across India, UK and Malaysia.

Logo of the Company

The company has reported revenues to the tune of $220.9 million.

HCL BPO also offers multilingual support in eight European languages

and eight Asia, Pacific and African Collection (APAC) languages. HCL

BPO's focuses on sectors like telecom, retail, banking and financial

services, insurance, hi-tech & manufacturing, and media, publishing and

entertainment. Shiv Nadar is the Founder, Chairman and Chief Strategy

Officer of HCL Technologies.

P a g e | 50

Accolades of HCL BPO

It was ranked second in Purdue Benchmark (2003) Global Peer

Group of BPO Service Providers. And also ranked third in Highest

Satisfaction for Business Process Outsourcing by the Black Book of

Outsourcing (2007). Recently ranked one among the Top 10 ITeS-BPO

companies in India by NASSCOM & Dataquest.

Ranked 1st among the Top 50 Best Managed Global Outsourcing

Vendors - The Black Book of Outsourcing, 2009.

First BPO Company in the world to be appraised at Maturity Level

5 of People CMM - QAI, 2009.

Ranked No.1 Employer in India and Best Employer in Asia -

Hewitt Associates, 2009.

Ranked among top 10 in the Employee Satisfaction Survey - DQ-

IDC, 2009.

Shiv Nadar, Chairman HCL Technologies Ltd. received the CNBC

Asia Business Leader award for Corporate Social Responsibility

in November 2009

HCL BPO wins QCI-DL Shah National Award on Economics of

Quality awarded by the Quality Council of India (QCI) for

process excellence.

HCL BPO wins CIO ‘ingenious 100’ Award 2009- CIO-IDG India

2009.

HCL BPO wins Technology Award - Indiatimes BPO Industry

Awards 2008.

Special award for consistent excellence for outsourcing practice

across all disciplines - National Outsourcing Association, 2007.

Won the 1st ‘Investor of the Year’ award for employment.

P a g e | 51

Recent Achievements

Ranked in the “Leaders” Category of the Global Outsourcing

100-IAOP (International Association of Outsourcing

Professionals), 2010

Ranked No.1 in the Top Cross Industry BPO Vendors.

Location of the Office in Tamil Nadu

In Chennai

HCL Technologies Ltd.

#30, Ethiraj Salai

Egmore

Chennai 600105, India

Tel: 044-28289200

HCL Technologies Ltd,

Unit-2, Block-1, No. 84

Greams Road

Thousand Lights

Chennai - 600 006, India

Tel: 044-66225522

HCL Technologies Ltd.

Unit-2, Block-1, No. 84

Greams Road

Thousand Lights

Chennai - 600 006, India

Tel: 044-66225522

HCL Technologies Ltd.

Unit-2, Block-1, No. 84

Greams Road

Thousand Lights

Chennai - 600 006, India

Tel: 044-66225522

HCL Technologies Ltd.

Module 1, Tower 1

6th Floor, Chennai 1, SEZ Unit

ETL Infrastructure Services Ltd.

200 feet Road, Thoraipakkam

Chennai - 600 096, India

Tel: 044-66215700

Location Map of Operations and delivery of Services at the Global

level. This company is having global presence in USA, Europe, and

Northern Ireland.

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Work force of the Company in Tamil Nadu

The company at present have 1350 skilled work force capable of

handling and involving BPO services at the large.

10. EXL Service Holdings

EXL Service Holdings came into existence in April 1999 in

Delaware, US. It was founded by a group of professionals including

Vikram Talwar (now executive chairman) and Rohit Kapoor, who is now

the CEO. Vikram was then the CEO and managing director of Ernst &

Young, and Rohit managed international investments for clients at

Deutsche Bank.

In August 2001, Conseco acquired EXL and operated as its

wholly owned subsidiary. Later, in November 2002, Oak Hill Capital

Partners L.P. and FTVentures along with members of the senior

management team bought EXL from Conseco making it a third party

pure-play business process outsourcing service provider.

Logo of the Company

P a g e | 53

The company has seen a fast-paced growth with 50 clients and

staff strength of 8,200 employees. Revenues for the quarter ended

March 31, 2008 were $50.9 million compared to $39.9 million in the

quarter ended March 31, 2007, an increase of 27.8 per cent.

Outsourcing involves providing a full spectrum of business process

services from offshore delivery centers that require ongoing process

management skills.

Collections - EXL helps companies augment their top-line in a cost

effective manner while enabling the organization to develop effective

collections strategies, mitigate risks and improve process efficiencies.

Transaction Processing - Efficient and effective Transaction

Processing is very critical in achieving high level of customer

satisfaction. Businesses have to process large volumes of transactions

on a day-to-day basis. While it is critical to process transactions on a

continuous basis to maintain the momentum of business and avoid any

bottlenecks, it takes away a lot of managerial bandwidth.

Finance and accounting - EXL’s Finance and Accounting (F&A)

services are designed to address multi-pronged business imperatives of

the modern-day chief financial officer.

Customer service - EXL’s solutions span across the customer life

cycle and enable companies to enhance their revenue by improving the

experience and loyalty of their customers.

Legal processes outsourcing - We leverage our vast experience in

outsourcing, legal expertise and analytics acumen combined with our

P a g e | 54

differentiated transformation outsourcing capability to provide a

competitive edge to law firms and corporate legal departments.

Accolades for EXL Service Holdings

It was recognised as one of the Top 100 hot growth companies

for the year 2007. It has been identified as No.1 rising star in the Global

Outsourcing list by International Association of Outsourcing

Professionals.

Location of the Office in Tamil Nadu

In Chennai

HCL Technologies Ltd.

Module 1, Tower 1

6th Floor, Chennai 1, SEZ Unit

ETL Infrastructure Services Ltd.

200 feet Road, Thoraipakkam

Chennai - 600 096, India

Tel: 044-66215700

Location of Operations and delivery of Services at the Global level.

This company performs globally in United States, United Kingdom,

,India, Philippines, Czech Republic, Romania

Work force of the Company in Tamil Nadu

The company at present have 600 skilled work force capable of

handling and involving BPO services at the large.

The next chapter deals with the concepts and review of related

literature.