CHAPTER – 5

EMERGING MODES OF BUSINESS

PANKAJ KOTWANI 9630129222 1

ONLINE TRANSACTIONS

E – Business refers to shopping through Internet or Online.

Online transactions means

receiving information about goods,

placing an order,

receiving delivery

& making payment through medium of internet

The WWW has expanded the international market place which gives the

customers unlimited choices.

PANKAJ KOTWANI 9630129222 2

FOUR PHASES OF ONLINE BUSINESS

1. Registration –

Before online shopping one has to register with the online vendor

by filling up a registration form. In this form you have to give a

password to protect your account otherwise anyone can log into your

account.

http://www.myntra.com/#signup

PANKAJ KOTWANI 9630129222 3

PANKAJ KOTWANI 9630129222 4

2. Placing an order –

In online transactions the order can be placed by picking &

dropping the items in the shopping cart.

Shopping cart is an online record of what you have picked up while

browsing online.

After being sue of what you want to buy then check out from shopping

cart & choose your payment option.

http://www.flipkart.com/united-colors-benetton-skinny-fit-women-s-

trousers/p/itmdycsh9zvf7gq6?pid=TRODYCSGWQH3D2YG

PANKAJ KOTWANI 9630129222 5

PANKAJ KOTWANI 9630129222 6

PANKAJ KOTWANI 9630129222 7

3. Payment Mechanism –

payment is made through

a. COD – It means the buyer makes payment in cash when goods are

delivered to him.

b. Through cheque – The online seller may send his representative to

pick up cheque from the buyer

c. Net Banking – Modern banks provide facility of EFT over the

internet. The buyer can trf. Funds from his account to the sellers

account.

d. Credit or Debit card

PANKAJ KOTWANI 9630129222 8

PANKAJ KOTWANI 9630129222 9

https://www.flipkart.com/phyco/init?co_id=OD0008066892456715&hash=V2d8b20a6461d5dc33382aa5e34e731c7dd1t17V3whZSBWNFAwL%2BkkouySj7vr8VLKWJqTZjHzUY6llwKV6X%2B4xv%2FsjvAq2Zt6Y%2Fm%2B19CNHOZGW%2BQWdOfF0D6LY61FPaCIx4BNp7K9sJUWRMic6I88lkNeoNaSW0LH3h7lJDOP7UXKTTxqmUzfHUXVL6G4FUvtb7K5jXSfZi3inHCQkAf9FP8LkL%2BnxAmLFZJL%2FHYdq4%2ByFKQvV3q3EtDbALKsurEoO81cvhT7V%2BzOTvhzMdfN%2Fa3TKAcAIKTGMvhPuM09gwAmBjTLpOjERff%2BjZqTSrFvjpFBpbCnSOfjO4sUyw28Bp0nXW3G8cRWBF%2BFKzkJehh4eTrBvP0ydCDtnQykz9cnJnmvK8UKazbD3i5PxRVHct9mIji93s%2FxnKQT502TInO1etHs%2BRd4Ol8OJl9UVwOA1ob1euHnW3PxmfpbstZg%2BHV7eE5BWU9KqIED%2BvVTrCChe8HJuqZSQYVc1LhcCMkb4%2BK6LO1eIjb7mEV0nCBoRIwgxG8zmy1H74akF2fzvF2y%2Fj8DO4ufAh9EWTC%2BhtG9%2BT7km5VUjWtPABS5GeS8Fzvh0USaFxU6ZJLukxEn6P3XKJMtXykO29K9fSLClcvy45pwxMcHoEqIgaCbDPM9cF%2BbJv0iebO9koPv%2BM5VOr7BvcMqqVAsxRup2hzvjr6y%2Bn%2BTKIX%2Bxv9%2F8r2sQ9B3NKMWcMHLiRW5kajIL19BHTwbDgFy5SYozjm85EkTW64SF8atsIJZCBEG7ZpbpR%2FEVu4E1QKh5NGfvWwOY7oe8w02abi1imcYlD0jW8W51lrIEygeXfklbQdafTxY%2BH42e5fibE1%2FFSSeMRpA93VFNh6kdhLYzjIbJ6GIbykLmpo8DKtMbpg2hzebKVnKiuh8yRRPnLUAxaY8cEbg%2BArSdNE674wP0T%2FafVQhn%2Bse1lx0JlVnrB3sbtWmYp%2FcbfL7gP4K2MqIbpGNikG3o%2FWAjFbj5pWi5MFcnBEg1PorM6RrJpoRzsnD%2Fe6W%2FefGVdl5oyWAkPPHY9GzcQ9G7xO0Gsx5X0xBAVn8VWPyq2kzHW9utJDjVat%2BAgK6Do%2FswUANRx4EWzwl%2FIf0%2FB7QXer4KGGdymAEEpWRUWZm3Jpf6mOeHLDgt7KmJpybhdXoVaiKZHUcD9Hd%2Btgkr6s0E9NHCSY1yeRRRTX%2B4Hxb7Q8Kikotf2mzxHEOoyQzEGt0Q9W8n4CTXMmO2kbN2C67DOw4PdjQk%2BY%2Bh79V13tgWlGa4eFo9dLRN9ffd5hbKxNMDgSM1wg6210CY7JC4QZBV32zUhlh3QBUFPfjUh4avnl0xSHeK%2FsBl5ga4nr9dDH7zmS%2B6h2PsRUgssH5Jraqr%2FqUuiQYeuh%2BnMaExCCBMVLTx2o4nNbWzHZjGLVCF%2FqWxkcI2TyTEJmEGSmb%2FDaJGUGg9I15TNOwdDw0arOYdw%3D%3D#/_=_

PANKAJ KOTWANI 9630129222 10

PANKAJ KOTWANI 9630129222 11

SECURITY & SAFETY OF E - BUSINESS

Security problem of E – Commerce can be broadly classified in the

following three categories :

1. Transaction Risks

2. Data Storage Risk

3. Risk of Threat or Intellectual Property & Privacy.

PANKAJ KOTWANI 9630129222 12

TRANSACTION RISKS

a). Default on order taking/Giving –

Seller may deny that customer ever placed the order.

b). Default on delivery

c). Default on Payment

To overcome these problems the seller must confirm that customer

entered the correct information from the cookies.

Cookies are just like caller ID in telephone which provide

information like customers name, address etc.

PANKAJ KOTWANI 9630129222 13

Customers can also protect himself by shopping from well

established websites only

Some advertisers also assure customers regarding sellers identity,

sale record, locations etc.

Site such as E – Bay provide the rating of seller. To protect payment

PANKAJ KOTWANI 9630129222 14

BPO (BUSINESS PROCESS OUTSOURCING)

Many activities are to be performed for the successful conduct of

business like

Production

Buying

Selling

Advertising etc,

When the scale of business is small, the businessman used to

perform these activities easily.

PANKAJ KOTWANI 9630129222 15

The task of performing the business processes done by outside organisation is

termed as BPO.

PANKAJ KOTWANI 9630129222 16

PANKAJ KOTWANI 9630129222 17