Chapter 13: Resource Management

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Chapter 13 Resource Management

Section 13A – Overview 13.1 INTRODUCTION

1. Who must safeguard and protect Air Force property from Fraud, Waste and Abuse (FWA)? (287) a. Commanders b. Supervisors c. MAJCOM d. Everyone

Section 13B – Managing Organizational Change 13.2 INTRODUCTION

2. Who plays a key role as change agent in managing organizational change – which can be a complicated, of-ten painful process? (287) a. Airmen b. NCOs c. Senior enlisted leaders d. Everyone

3. Renowned social psychologist Kurt Lewin recom-mends leaders view change as a three-stage process, ex-cluding (287) a. changing. b. unfreezing. c. identifying. d. refreezing.

13.3 STAGE 1: UNFREEZING

4. What is the first stage of managing organizational change? (287) a. Unfreezing b. Recognizing c. Changing d. Refreezing

5. Which statement about managing organizational change is false? (287) a. Organizational change is an organization adopting a

new idea or behavior. b. Change is needed when there's a perceived gap between

what the four norms (technology, tasks, structure, and people) are and what they should be.

c. Creating a felt need for change is often the most ne-glected part of unfreezing.

d. The first step of unfreezing is to generate a good plan.

6. Unfreezing is an organization's deliberate _____ for change. (287) a. Preparation b. Recognition c. Acceptance d. Determination

7. What is usually the first reaction to organizational change? (287) a. Acceptance b. Suspicion c. Resistance d. Excitement

8. Uncertainty is one of the four common forms of re-sistance to organizational change. The other three do not include (287-288) a. over-determination. b. self-interests. c. different perceptions or no felt need to change. d. denial.

9. The five proven methods leaders use to manage and reduce resistance during organizational change do not include (288) a. coercion, negotiation and agreement. b. determination and awards. c. facilitation and support; education and communication. d. participation and involvement.

10. Successful leaders break organizational change into sequential steps. Why is the first step important? (288) a. Personnel overcome the fear of the impending change. b. It exposes the power or role people have in the existing

environment. c. It allows people to recognize the barrier to change. d. Its visible success may increase support for the rest.

11. During organizational change, what improves the chances of success and decreases the likelihood of repeat-ing the unfreezing process? (288) a. Negotiation and agreement b. Coercion c. Careful planning d. Facilitation and support

13.4 STAGE 2: CHANGING

12. What is the organizational change agent's role in the changing stage? (288) a. To monitor the change as it occurs and its effects on

personnel. b. Create a felt need for change. c. Positively reinforce the desired outcomes. d. Develop a plan with clear goals to assess the success of

change.

13. During the _____ stage of organizational change, provide support and offer encouragement and advice. (288) a. Unfreezing b. Changing

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Photocopy this page. Then fill in a number for each question in the chapter on the lines by each set of bubbles.Mark your answers. Check answers against the key in the back of the last chapter.