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Chapter 1 The Context of Systems Analysis and Design MethodsTrue/False Questions 1. An information system is an arrangement of people, data, processes, and information technology that interact to collect, process, store, and provide as output the information needed to support the organization. Answer: True Page: 6 LOD: Easy 2. An information system must have computer hardware and software to be valid. Answer: False Page: 6 LOD: Medium Rationale: An information system is an arrangement of people, data, processes, and information technology that interact to collect, process, store, and provide as output the information needed to support the organization 3. A management information system can use data provided by a transaction processing system. Answer: True Page: 6 LOD: Easy 4. Decision support systems are tailored to the unique information needs of executives. Answer: False Page: 7 LOD: Easy 5. Communication and collaboration systems enhance communication between people both inside and outside of the organization. Answer: True Page: 7 LOD: Easy 6. Upper management people typically are the direct users of transaction processing systems. Answer: False Page: 6-7 LOD: Medium Rationale: Upper management people generally use only DSS and EIS. 7. A stakeholder for an information system is a technical employee working on the systems analysis and design. Answer: False Page: 7 LOD: Easy Rationale: A stakeholder can be anyone who has an interest in the information system.

Whitten/Bentley, Systems Analysis & Design Methods, Seventh Edition

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Chapter 1 The Context of Systems Analysis and Design Methods8. The stakeholders for information systems can be broadly classified into five groups: system owners, system users, system designers, system builders, and system analysts/project managers. Answer: True Page: 7-11 LOD: Easy 9. An information worker is a person whose jobs include the creation, collection, processing, distribution and use of information. Answer: True Page: 7 LOD: Easy 10. System owners are the information system's sponsors and chief advocates, usually responsible for funding the project to develop, operate and maintain the information system. Answer: True Page: 7-8 LOD: Easy 11. System users are concerned with the functionality the system provides to their jobs and the system's ease of learning and ease of use. Answer: True Page: 7 LOD: Easy 12. Internal system users are employees of the businesses for which most information systems are built. Answer: True Page: 9 LOD: Easy 13. External system users can include employees of the organization. Answer: True Page: 9 LOD: Easy 14. System designers are technology specialists for information systems. Answer: True Page: 10 LOD: Easy 15. A system builder is a technical specialist who constructs information systems and components based on the design specifications generated by the system designers. Answer: True Page: 10 LOD: Easy 16. An applications programmer is an example of a system designer. Answer: False Page: 10 LOD: Easy

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Whitten/Bentley, Systems Analysis & Design Methods, Seventh Edition

Chapter 1 The Context of Systems Analysis and Design Methods17. A system analyst is a specialist who studies problems and needs of an organization to determine how people, data, processes, and information technology can best accomplish improvements for their business. Answer: True Page: 11 LOD: Easy 18. System owners are more concerned with the costs and benefits of an information system, while system users are more concerned with the functionality of the system. Answer: True Page: 7 LOD: Medium 19. Clerical and service workers perform most of the day-to-day transaction processing in the average business. Answer: True Page: 9 LOD: Easy 20. Clerical and service workers consist largely of business and industrial specialists who perform highly skilled and specialized work. Answer: False Page: 9 LOD: Easy Rationale: Technical and professional staff consists largely of business and industrial specialists who perform highly skilled and specialized work. Clerical and service workers perform most of the day-to-day transaction processing in the average business. 21. Supervisors are decision makers who tend to focus on day-to-day management issues. Answer: True Page: 9 LOD: Easy 22. Executive managers are decision makers who tend to focus on overall business performance and strategic or long-term planning and problem solving. Answer: True Page: 9 LOD: Easy 23. Middle managers are concerned with the day-to-day management issues. Answer: False Page: 9 LOD: Medium Rationale: Supervisors are concerned with the day-to-day management issues, while Middle Managers are concerned with the short-term, tactical management plans and problem solving.

Whitten/Bentley, Systems Analysis & Design Methods, Seventh Edition

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Chapter 1 The Context of Systems Analysis and Design Methods24. Executive managers are concerned with the short-term and tactical management issues. Answer: False Page: 9 LOD: Medium Rationale: Executive managers are concerned with the long-term and strategic management issues, Middle Managers are concerned with the short-term and tactical management issues. 25. The internet has extended the traditional information boundaries to encompass other businesses or direct consumers as system users. Answer: True Page: 9 LOD: Easy 26. An example of a mobile user would be a student signing on to a distance education course website from home. Answer: False Page: 10 LOD: Medium Rationale: That would be an example of a remote user. Mobile users have a constantly changing location. 27. System analysts initiate change within the organization. Answer: True Page: 11 LOD: Easy 28. Some systems analysts also have programming duties. Answer: True Page: 11 LOD: Medium 29. Systems designers translate system users' business requirements and constraints into technical solutions. Answer: True Page: 10 LOD: Easy 30. System designers design the computer files, databases, inputs, outputs, screens, networks and programs that will meet the system users' requirements. Answer: True Page: 10 LOD: Easy

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Whitten/Bentley, Systems Analysis & Design Methods, Seventh Edition

Chapter 1 The Context of Systems Analysis and Design Methods31. System builders construct the information systems components based on the design specifications from the system owner. Answer: False Page: 16 LOD: Medium Rationale: System builders construct the information systems components based on the design specifications from the system designers 32. Systems analyst bridges the gap between those who need computer-based business solution and those who understand information technology. Answer: True Page: 11 LOD: Easy 33. Systems analyst is basically a problem solver. Answer: True Page: 11 LOD: Easy 34. System designers are located in the functional units and subunits of the business, as well as the executive management. Answer: False Page: 12 LOD: Medium Rationale: Systems owners and system users are located in the functional units and subunits of the business, as well as the executive management. 35. System analysts may be permanently assigned to a team that supports a specific business function. Answer: True Page: 12 LOD: Medium 36. System analysts may be temporarily pooled and assigned to specific projects for any business function as needed. Answer: True Page: 12-13 LOD: Easy 37. Demand for systems analysts will grow over the next several years. Answer: True Page: 13 LOD: Easy 38. Systems analysts basically work by themselves, analyzing a system through computerized tools. Answer: False Page: 14-15 LOD: Medium

Whitten/Bentley, Systems Analysis & Design Methods, Seventh Edition

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Chapter 1 The Context of Systems Analysis and Design Methods39. Contract programmers are one example of an external service provider. Answer: True Page: 16 LOD: Easy 40. A project manager is responsible for planning, monitoring and controlling projects with respect to schedule, budget and system quality. Answer: True Page: 22 LOD: Easy 41. E-Commerce is the buying and selling of goods and services by using the Internet. Answer: True Page: 18 LOD: Easy 42. E-business is the use of the Internet to conduct and support day to day business activities. Answer: True Page: 18 LOD: Easy 43. Business to consumer (B2C) electronic commerce attempts to offer new web based channels of distribution for traditional products and services. Answer: True Page: 18 LOD: Easy 44. Business to Business (B2B) is the most complex form of electronic commerce. Answer: True Page: 18 LOD: Easy 45. B2B could ultimately evolve into electronic business. Electronic business is the complete, paperless and digital processing of virtually all business transactions that occur within and between businesses. Answer: True Page: 18 LOD: Easy 46. Network architects are system builders who specialize in networking and telecommunications technologies and design, install, configure, optimize and support local and wide area networks. Answer: False Page: 10 LOD: Medium Rationale: Network architects are system designers.

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Whitten/Bentley, Systems Analysis & Design Methods, Seventh Edition

Chapter 1 The Context of Systems Analysis and Design Methods47. Due to the trend towards e-business and e-commerce applications most new information system applications are being designed for an Internet architecture. Answer: True Page: 19 LOD: Easy 48. Security and privacy issues have become increasingly important in the digital economy. Answer: True Page: 19-20 LOD: Easy 49. Today the trend is increasingly towards collaboration. Collaboration extends beyond the organization to include other organizations even direct competitors. Answer: True Page: 20-21 LOD: Easy 50. Knowledge is processed data. Answer: False Page: 21 LOD: Easy Rationale: Information is processed dat