changing times, changing ways! improving financial aid service through professional training &...
TRANSCRIPT
Changing Times, Changing Ways! Improving Financial Aid Service Through
Professional Training & Technology
Presenters:
Janice Hilbrink, Director of Endowed Scholarships & Financial Aid Training Institute, Pace University
Stephanie Biscow, Web Manager & Senior Systems Analyst, Pace University
Demographics of Pace University
• Private, New York metropolitan university
• 13,500 students• Three major campuses
Improving Financial Aid Service Through…
Professional Training Technology
Using Professional Training to Improve Financial Aid Service
CHALLENGE
Challenge:
Training
Save Money
Consistency
Communication
Raising the Bar
SOLUTION
Solution:
Designate someone to oversee the Institute
Consult Marketing Department
Create a logo:
Solution:
Set up invitations
Qualtrics (Feedback Form)
Budget
PROCESS
Preparation:
Determine training topics
One training per month
Plan ahead
Save the Date
Send Evites
Track RSVPs
Procedure:
Confirm Speakers
Confirm in advance
Sign- in sheet
Moderate Event
Event Checklist:
Be available
Stay calm
RESULTS
Qualtrics Survey
Share Feedback
Start planning next event…
Results:
Example Survey Questions:
Example Survey Results:
Example Survey Results:
Hello, I wanted to thank all of you for yesterday and the FA training day you put together. I want you to know how valuable I thought it was and that I was happy I spent the day in training. I really appreciate it and many members of the ADM that attended agree with me. I also told a few others that are going next week - that they are in store for a great day. The reference book is also quite valuable and I am glad to have the resource. Thanks for making the day informative and fun. KUDOS!!! Sign me up for FA102! D Donna Grand Pre
Recognition:
Recognition:
Using Technology to Improve Financial Aid Service
CHALLENGE
Customer Satisfaction
Accuracy
Student Satisfaction
Common Mistakes
SOLUTION
Technology =
website
screencasts
+
What is a screencast?
- a digital recording of computer screen output, often containing audio narration and even webcam video integration.
Screencast Tutorials…
• Introduction to Financial Aid• How to Fill Out your FAFSA• Understanding your Award Notice• How to Complete Loan Entrance
Counseling• How to Sign the Master Promissory Note • Financial Literacy• Understanding Summer Financial Aid • Dependent & Independent Verification
Benefits of Screencasts…
Easy & inexpensive to create
24/7 access of information
Multimodal Learning: hear it + see it = remember it
PROCESS
SOFTWARE/APPLICATIONS:
MS WORDMS POWERPOINT
CAMTASIA STUDIO
YOUTUBE
HARDWARE:
PC
MICROPHONE
HEADPHONES or SPEAKERS
Our Process:
Script
PowerPoint
RecordScreen
Export Video
Upload
Screencast Project Manager
Financial Aid Staff
Script Developmen
t
I.T.
Web & Video Publish
Marketing & Communication
s
Compliance
Our People:
RESULTS
2,424 unique web page views to date
positive feedback
time saving
Our Results:
Questions?
Thank you!
Janice Hilbrink
Stephanie Biscow