changing the world: inspiring hope, health & recovery transforming systems at every level to be...
TRANSCRIPT
Changing the World:Inspiring Hope, Health & Recovery
Transforming systems at every levelto be about the needs, hopes and dreams
of the people and families with complex needswho come to our door
Christie Cline, MD, MBA [email protected], www.ziapartners.com Kenneth Minkoff, MD [email protected]
©2011 by ZiaPartners, Inc. All rights reserved.
Change Agentry 101
• Change Agents are passionate people who care deeply about providing inspiring services for people with all kinds of complex problems.
• Change Agent Teams come together to share a vision, mission, and purpose about transforming all aspects of service in their system to be more about the needs and hopes of the people who need help.
Change Agentry 101
• Change Agents represent the front-line experience of service in the entire system.– Consumers and families in service– Front-line clinical service providers– Front-line support staff– Front-line administrative (e.g., QI) staff
Change Agentry 101
Change Agents represent the whole system.
EVERY PROGRAM AND CONSTITUENCY HAS A CHANGE AGENT.
THE CHANGE AGENTS BECOME AN EMPOWERED TEAM WITH A COLLECTIVE VOICE.
Change Agentry 101
• Change agents advocate for a new vision of care within their own program or constituency.
• Change agents in each program work in partnership with program leadership and staff to help the program make progress toward a vision of hopeful and integrated care (complexity capability).
Change Agentry 101
Change Agents work as a team in the system.• Partner across boundaries and silos• Become a supportive learning
community• Help each other in their programs
Change Agentry 101
• AS A TEAM, THE CHANGE AGENTS BECOME EMPOWERED INDIVIDUALLY AND COLLECTIVELY TO WORK IN PARTNERSHIP WITH SYSTEM LEADERSHIP TO OVERTHROW THE ESTABLISHED ORDER OF THE SYSTEM.
• Represented as a formal constituency on the Steering Committee and all types of workgroups responsible for creating change.
Comprehensive, Continuous Integrated System of Care
CCISC
• All programs in the system become welcoming, hopeful, strength-based (recovery- or resiliency-oriented), trauma-informed, and complexity-capable.
• All persons delivering care become welcoming, hopeful, strength-based, trauma-informed, and complexity-capable.
• 12-Step Program of Recovery for Systems